Agreed...customer service is struggling. I'm surprised as the location is nice & busy. I didn't see any employees until I was checking out. The isles I went down were not organized & only 1 Self Checkout was working. I did get some good Extra Care Rewards...I'll keep shopping at the store off of Chamblee-Tucker Road. read more

Absolute idiots. There must have been 7-8 people behind pharmacy. I asked for help finding something on an isle I'd already looked on with no luck. They are so lazy and so distracting their customers that all they can do odd point. ie: You do the work looking. I'm busy. I finally just started speaking very loudly about how disgusted I was at how sorry they all were acting. Clueless. Don't care. Ghetto CVS read more

This store is currently my local drugstore for close to 2 years now and I haven't had any issues really with it. Folks working there have always been friendly and helpful. The store is clean and organized. I've gotten quick service always. I've used their pharmacy, photo print service, and also passport picture service along with buying the usual, daily items. I get all my prescriptions from here and haven't had too many issues really with picking them up. I have used the drive through pharmacy as well as walking in. They also occasionally ask me if I have any questions when I pick up prescriptions. I get text reminders when my prescriptions are ready. I recently got a flu shot for the very first time here. Scheduled that service online and walked in. I think I've been lucky based on what other peoples reviews have described about this place. I've had better luck here as compared to some other drugstore locations so I can't really complain. read more

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I will never come back to this location ever! The girl who checked out my order was super sweet and so kind to me, but I feel bad for the workers because their manager is absolutely terrible. The attitudes at that location are despicable and I was so friendly and nice and did not cause any issues to any of those employees. It was really disappointing to have terrible customer service definitely choosing a different location next time. S/o to the kind staff that WAS actually nice! read more

To far to return home we made an unplanned stop for a towel and sunscreen at this CVS. Conveniently located off a busy road. We also got goggles for our little one. Seems like they had everything we needed for a few hours under the sun. read more

CVS Pharmacy - the front of a cvs pharmacy - Drugstores Near Me - Sandy Springs, Georgia

This CVS is the worst. They never have your medications in stock and take forever to get them. I will be finding a new pharmacy.

The lady who acted like she was the manager was rude. A new person was helping me and she was doing just fine helping me. The "possible manager" person interjected herself in the conversation asking questions about what was going on with me and the new person. Acted like she wanted to show that she was in charge. It went downhill from there. I did self checkout and she came to ring me up there. I didn't want her help really because I didn't like her vibe. Plus, why not open a register if you are going to be checking people out? I politely (really, not sarcastically) told her I would let her know if I needed help. When I did, because the coupons weren't reflecting, she called herself shaming me (she doesn't know I don't shame easily) saying, "You said you wanted to do it yourself. So do you want my help now?" It was as though she was saying, "Umm hmmm. I told you so." (I'm thinking, NO Lady, YOU need help!) Thought she brought me down to size because I did EXACTLY what I said I would do and let her know if I needed help. Then... another person walked up to the self checkout next to mine. Possible Manager Lady treated them totally different. I said, "I feel like you were nicer to them." She denied it and I gave her a 20 second lesson on unconscious bias. The demographics (race, age, etc) seemed to play a part in the differences in treatment. I felt that I threatened this person and she went out of her way to put herself in my face and cause problems. The whole trip, which was supposed to be an in-and-out thing, was draining. Felt like I'd been in a boxing match. CVS is a top player in the Fortune 500s. Please use your resources to get this person some additional training. And other customers: BEWARE. read more

The customer service here is lacking. The drive thru is closed almost every day. I looked on CVS's website on how to leave feedback but there was not any way to. I'm not sure how the staff can just decide to close the drive thru. They never have my RXs on time, they won't check the voicemail when I have providers call them in causing a 2-3 day delay in prescriptions. They've even said the electronic submitted prescriptions are wrong before even when i have provided proof. If you question the cost of a RX they belittle you and make you stand on the side of the line so they can ignore you and help everyone else. I understand the world is struggling with staff shortages but the paying customer shouldn't suffer poor treatment or attitude. read more

Just make sure you know everything yourself-you don't get any real customer service and you'll feel like you're the problem if you ask. Lol After looking at other cvs stores with 2 stars, makes you wonder.. I would suggest customer service training, however it's just not important. I am aware that most of the employees are there to stock, which means the little interaction you have should be pleasant . read more

This CVS is the absolute WORST. (Aside from Selena). I've been coming here for years, and the service just gets worse and worse.. I've currently been on hold for 10 minutes.. the girl that just picked up asked me to hold, when I said "NO" she put me on hold regardless. They constantly refill my prescription INCORRECTLY. And they always tell me they have fixed it, but they NEVER do!!! Will give an update when I find out this woman's name. read more

CVS Pharmacy - Drugstores Near Me - Sandy Springs, Georgia

Unbelievably long wait...for no reason. Prescriptions are ready but it's averaging 20 minutes for this lady to check out each person. She is lost. Always a cluster here. read more

Horrible customer service! I came by today and I was in line, and the cashier let someone cut in front of me. All I wanted to ask was the price of an item and the guy he let cut infront me had so many receipts and returns! read more

I was discriminated against by TORRAIN because I am African American and accused of stealing. I was humiliated and embarrassed and made to pay for something twice! Store manager did nothing after I called and complain Here's my proof. read more

It's hard to describe the horrible demeanor of the pharmacist Philip Hopkins. He is extremely impatient, doesn't listen, raises voice and speaks rudely to customers. He was hostile to me from the moment he got on the phone. When I called him out for his rudeness, he hung up on me. It's unbelievable that a company allows someone like that to work in a customer facing position. Here's a warning about CVS in general: if you have many doctors and many prescriptions, do not get your prescriptions filled at CVS because it's very difficult to get them transferred to another pharmacy. Their internal system (so I'm told my Phil) only allows one fax of the medication list to the new pharmacy. If the new pharmacy doesn't receive it, CVS can't send it again. read more

If I could give 0 stars I'd do it. This place is absolutely terrible. I called my prescription in around 11:30 from another location, I had 5 scrips. They told me it would be ready around 2pm. I come in after work at 5, they said 3 out of 5 were ready and that I'd need to wait 20 min. I go grab some food, come back at 6:45, they said they only have 3 out of 5 available and I needed to wait another 20 minutes. I literally was in shock, frustrated and very disappointed. read more

3 stars for great service. 2 lost because pharmacy is no longer open 24h. Their 24h service was the whole reason I chose them. I often need to get prescriptions filled at odd hours because of work schedule etc. and they aren't even that close to my house! If anyone can tell me when the hours changed, I'd greatly appreciate it. Sigh. read more

This CVS does not have a clinic but is open 24 hours if you are in need of items or a prescription refill after the witching hour. Shopping here is easy and come here often knocking out the errands it's location is convenient to several other stores. Sales can be interesting so buy in bulk if the "sale" will permit you to typically there is a limit-on Items. Don't forget to check the coupon machine when you walk in for bigger savings. *Closest clinic is on 687 Johnson Ferry & Lower Roswell rd. read more

CVS Pharmacy - CVS parking lot. - Drugstores Near Me - Sandy Springs, Georgia

My god. This place is a mess. They are doing construction so this morning I headed there and i only see a bunch of construction and boxes when I walked in. So I politely ask someone that works there if they are opened before I walked in any further. Their response: "we wouldn't let you in if we weren't." Wow. Trashy. Rude. Save yourself the hassle because they have absolutely nothing on the shelves right now and their employees are brats. I turned around and left to spend my money with a better location. read more

Worst pharmacy ever waited all day long for eye drops because I scratched my eye and needed drops. Absolutely useless go anywhere else

This place needs to check their phone system or hire more people. I just need to schedule a pick up time for my RX's (since today is the last day to get them and I'm unable to go to the pharmacy). The first 3 times I called, I was on hold for 30 minutes each time without anyone even coming to the phone. I'm currently on my 4th attempt and even selected the doctors line to see if I could get through to anyone- I'm about to hang up after 40 minutes of waiting. I understand being understaffed but having someone wait for this long without even any acknowledgment is ridiculous read more

I have been a customer of this location for10 years plus. The service has steadily declined. You can wait for prescriptions for at least 30 plus minutes. And over-all service levels are incredibly low. Seems understaffed. Today a woman helped me at the drive through, slid my prescription through box and did not ask if I had questions or thank you, just turned and walked away. Don't bother with this location. read more

This CVS has decided that closing the pharmacy IN THE MIDDLE OF THE DAY is the right way to keep customers happy. You have to wonder who is doing the scheduling that they can't figure out a way to not have EVERY pharmacy employee go to lunch at the same time. For those of us with limited free time, closing during the main part of the day is incredibly inconvenient. read more

I'm a frequent shopper at CVS and the staff is always very helpful and accommodating whenever I visit! Jalen, Maurice, Kai and Shiheem are always very patient and professional! I always have a good shopping experience whenever I visit this location. Alane read more

"Chill out, Winslow. We just went to an all night drug store to get some medicine. And it worked." -- Disorderlies (1987) I gave up on my old pharmacy - after years of frustration. And now - this is the place. Around the corner from my house, they are usually pretty quick with the prescriptions. They have a drive-thru for the drop offs, and will ask you when you need it to be ready. Then, they'll text you when it's time to come back. If you're in a hurry, they can usually get it together for you in about 10 or 15 minutes- but I'm rarely in that much of a rush. The pharmacists are nice, friendly and professional. On those occasions when I need to shop the store, the up front staff is just as nice and mostly able to help me find what I want. Sometimes they are slammed with other customers, but the store is laid out well and I don't usually need help. Overall, I'm happy I made the switch. Less than 5 minutes from my house, it's convenient and always a pleasant experience. Kudos, CVS. read more

Their pharmacy staff is unbelievably rude and not helpful at all. I got a call saying my medicine was ready and when I tried to explain they got a horrible attitude. They didn't have any of my information saved on file when I've used them for over a year. Horrible horrible service. read more

I'm a fan of CVS Pharmacy largely because of their Extra Bucks rewards. I get some fantastic deals on many items that I need like deoderant, toothbrushes, toothpaste, laundry detergent, and make-up. I love saving money and they help me with this. Now without the deals and coupons, they are expensive. But if you have coupons and couple it with Extra Bucks rewards, you've got yourself a bargain. Extra Bucks get printed on your receipt and you can use it on your next visit. They usually expire a month after you get it. Don't ever let that happen as that's money down the drain. This CVS located on Roswell Road close to I-285 is okay. I like it because it is open 24 hrs and I can do my shopping before work. Anyway, sign up with CVS on their website or at a store and save like I do. read more

I'm disappointed that the pharmacy had to change their hours so drastically as there are no longer any 24 hour pharmacies in the area and my schedule is not always forgiving enough to get anywhere before 9pm on a weekday or 6pm on a weekend! I do however think their customer service is amazing. I am always greeted with a hello as I walk in and they never fail to ask if I need help finding anything. As for the pharmacy there is a tech who I believe is named Selena who is such a joy. She remembers my name and always has an awesome attitude. She makes going to the pharmacy not seem like such a chore. While the store itself is definitely not their best location the staff makes up for it. read more

If you need a specialized order from the pharmacy, do not trust this CVS to get it done for you. I needed a very specific type of medicine, not only did they get the order wrong they did nothing to fix it. I went to another CVS across town, their pharmacist actually cared, made the effort and got exactly what I needed filled in two business days. This is not a CVS pharmacy branch you can depend on. read more

CVS advertise that they have walk-in Covid vaccines. They do not and will not give you a vaccine if you walk in. They will throw a lot of attitude at you and tell you to go make an appointment. It's nothing but fault's Advertisement and someone should sue them. Maybe me! read more

Incompetent, poor customer service, couldn't care less what your needs are. The pharmacy needs toeither retrain the personnel or hire new people. Never asked ONE question about the govt. controlled decongestant I needed. As a result AFTER I paid for a large box, I learned that I could not cut the pill in half......and that box was USELESS to me. Had she ASKED ME some questions about my specific needs re this medecine, I would have avoided buying useless medecine. AVOID. this store. Two weeks prior I purchased something at the front counter. and management was most unpleasant and not a happy worker! Skip this one....go two miles north and use a much more appealing store! read more

This particular CVS by far the friendliest. The pharmacy techs were so nice and had patience of a saint! Everything done with a smile ! Will be my first choice ! read more

I needed the CVS hours on Yelp, so I knew if it was worth coming here. The CVS app on IPhone needs a lot of work and so does the CVS company website. I went to the 24 hours Walgreens nearby that CVS instead. read more

This use to be a great drug store when they kept the competent and professional pharmacist on staff but when he left the staff personality and professionalism and apparently went with him because everybody is rude disrespectful slow as molasses and as many chances I gave them It never got any better I wouldn't waste my time. I used to drive 30 minutes just because of how great the pharmacist was and after he left I gave it at least a dozen more chances and it never got any better so I have left this pharmacy all together save yourself a lot of time and disappointment read more

Worst ever. Coolers are dirty and not refilled. Nobody is there to answer questions. Cashiers open up 2 registers only to "discipline you as customers to join the one queue"! Ridiculous, dirty place considering that is a drug and pharmacy store. The manager of this joint should be ashamed of home/herself!! After being yelled at of this $10/hr cashier aide I decided to leave my goods valuing approx. $40 in the cart and leave. Oh, and when you are I. Customer service like the other cashier aide, get rid of your chewing gum and the smoking noise! read more

Negligent customer care & pharmacy services. Pre-surgery prescriptions sent by surgeons 3 days prior to surgery to CVS store 4504 after my pre-op appointment. I called and could not get anyone on the phone after learning I had "no prescriptions pending" via the new phone voice prompt system. My doctor office sent me the screen shot of the prescriptions sent to CVS but went ahead and re-sent the prescriptions again the day before surgery. I waited 2 hours, called but no one answered so I stopped by CVS to make sure the prescriptions were received & filled. I was desperate to get these filled. The prescriptions ordered were still not filled! I had to wait an hour to get them and the antibiotic was supposed to be taken 3 days before surgery! This is inexcusable and negligent. read more

One pharm tech who works day shift sucks. Ruined my day. She not only cut me off in the middle of me trying to explain my insurance situation but also did nothing to resolve the situation until i called my own prescription insurance. She kept saying the card i have is not the correct one and she kept repeating "that is not the one, that is not the one". My husband had fill out prescription here before and i had told her that, but she wouldnt even look up the system or ask to help me further. She was impatient and soooo not helpful. CVS is portraying a wrong kind of image by hiring this kind of people. A person who just wants to get through day and miserable to work there. Pathetic. read more

I called twice trying to speak to the pharmacy. Both times after over 10 minutes no one even picked up the phone. I was looking to transfer some prescriptions but if they can't even answer phones why would I want to do business there. This is the second CVS I have called with the same kind of response, meaning no response. read more

HOROBLE. I dropped off my script. People are just don't care at all and not doing their job. Don't go there.

Horrible store.... Filled two rx's with wrong dose of medication. Never ever care and they are so rude. They should be reported.

I have been going to this CVS location for a couple of years. The service has been above average. However, I am giving them 1 star for one simple reason: THEY NEVER ANSWER THE PHONE! If you need to speak to the pharmacist or pharmacy tech, forget it. One would think if they are not going to answer the phone, they would take the option away for customers on the call menu. I will be looking for a new pharmacy very soon. read more