Absolute worst pharmacy ever. I've had several bad encounters here ~ but today was the nail in the coffin I will NEVER be back. To give you an idea of what it's like dealing with the people here, a couple of months ago I asked my doctor to call in my pre dental appointment Rx. Because I was new to the pharmacy I called first to give my insurance information. My doc office called to tell me they had called in the script. So several hours later, wondering what was taking so long ~ I called up to the pharmacy, which said that they never received the call. I texted my doc personally to see why it wasn't called in ~ she reaffirmed it was, and said she'd call it in again. The next morning, I called again to ask if she called it in, they told me ~ no. Three mins after I hung up with them ~ I get a call back saying they did get a message but they couldn't fill it because they needed my insurance information (remember: I called the day before to provide it). So I gave it ~ AGAIN. But I never heard anything, so I went up there after work, and they tell me my insurance information provided was wrong so they couldn't fill it. So I gave it for the THIRD time and they realized they had put it in wrong. So they fixed it ~ and then, and only then, do they tell me they don't have the Rx. Needless to say, I ended up having to reschedule my dentist appointment.
But that wasn't the worst ~ today I called them to get the rest of my Rx transferred from Walgreens to CVS. I was asked to hold, no problem. So I wait ~ 9 mins ~ before assuming I was forgotten about and hanging up to call again. Once again, the young man behind the counter answers and asks me to hold. So I ask "Do you know how long, because I just was holding for 9 mins?" And he responds "well I've got a lot of people here who need flu shots and they are going to come first because they're in the store, so you're going to be on hold until I'm done!" ... so I say "Really? I just have a quick question"... And he responds in a VERY condescending tone "Yes... REALLY", I hung up, called Walgreens and was answered promptly and politely ~ they were happy to have my Rxs transferred and had them filled promptly. read more