I used to come here. Switched to RiteAid a half mile away. But after 5-plus years there, the RiteAid went out of business and automatically transferred my scrips back to that Walgreens. And so I was back for over a year I think. The general issues didn't change. Understaffed up front. Not all that helpful in the back. This past week, I had trouble getting my continuous glucose monitor. Walgreens was frequently out of stock on an item that is replaced regularly like clockwork. Well 3 weeks ago, when my doctor had it refilled, Walgreen's only filled 15 days out of a 90 day script. When I sought a refill from Walgreen's, they said I first needed a prior authorization. This seemed odd, but it's the first month of the year. So I called my doctor. They said: I still had 5 refills left. Walgreens insisted I still needed a prior authorization. So I called my doctor yet again. And the doctor said they'd call the pharmacy. And the pharmacy was still adamant! Wouldn't fill my glucose sensor. The person on the phone was rude. The prior use of the automated system was difficult if you sought to speak to the pharmacist. Walgreens also said it didn't have my particular sensor in stock. They didn't. Then had to ask them if they'd check other Walgreens (several are fairly close). And they did upon being asked. But the Walgreens they sent me to had only the newer version of my sensor which would require a new script from the doctor. Well - that was enough. Enough was enough. I'd now Bern without my diabetes glucose sensor for a couple days! It's my life they're gambling with. Called CVS across the street. Told them to have all my scripts transferred to them from the Walgreen's across the street. Asked if they had the particular sensor, but that store didn't have it (they only had the newer version too), but said they'd get from another store and have it the next day (it was nearing closing on Saturday). On Sunday, they had my sensor and gave me all 90 days. While I can't know the future with CVS, which some folks complain about) it certainly looks far more promising. Because of Medicare Advantage insurance, I don't know how much business Walgreen's just lost on an annual basis. I have had a whole lot of scripts filled there and previously at RiteAid. Thousands of dollars in value to them? I'd guess so. Note: Rite Aid was often out of my sensor and sometimes out of other drugs I was due. That was quite annoying. I made it a habit to call in the script multiple days early so if it had to be ordered, I'd still get it on time. One huge difference though is that RiteAid was always, very courteous no matter who was there and they always tried hard to help when needed. They were unfortunately often understaffed. But I much preferred RiteAid. So I'm pleased to once again be rid of Walgreens. Hope CVS is good - but the bar is set quite low so I'm sure CVS will at least be an improvement. Should have immediately transferred to RiteAid scripts to CVS. Bye-bye. Thought you readers should know. read more

The retail store is a pharmacy/convenience store. Little help from staff but will if asked. This seems more due to corporate understaffing the store. The pharmacy is okay but nothing great, and prices seem high. They do have a drive thru. But the line is often a bit long. I gobhere but would switch as soon as i find anyplace i like better. read more

Don't know what is happening lately. Used to be a great pharmacy A totally different group of pharmacy personal. Ordered Medication took over a month of my going back 5 times and asking about it. They tell me that no one ordered it. read more

My wife and I have been loyal customers at the Walgreens located at 1815 Rochester Rd. Royal Oak MI 48073 for close to 20 years, I'm guessing. Today, after getting out of a critical care unit at a local hospital, I picked up 2 prescriptions prescribed by my health care nurse. One of the prescriptions that I was requesting from my health care nurse was not properly requested by her staff - no fault of the Walgreen's pharmacy. My nurse apparently wasn't clear about my request. I picked up and paid for my prescription - Gabapentin 100mg - which should have been increased to 200mg. Again, not Walgreen Pharmacy's mistake. As I was walking through the store, I noticed that the prescription was incorrect and turned 180 degrees and walked directly back to the pharmacy to request a refund for that specific prescription. I never left the store and did not open the prescription bottle or the bag that it was packaged in. I was back in line less than 2 minutes after I had paid for the prescription requesting a refund - $8.81. Again - none of this was Walgreen's error. Mistakes happen and it was my nurses staff who made the error. The same employee who waited on me the first time, waited on me the second time stating that they would not be able to refund the amount for this prescription. I asked to speak to the Pharmacy manager, whose name was 'Becky'. I know who she is because of the many, many times I pick up prescriptions there. She was discourteous, and condescending when speaking to me from to moment she started speaking to me telling me that I can't return a prescription once I've left the store - which I hadn't and told her so. She asked the employee who waited on me if she had seen me leave the store, and the employee stated that she hadn't seen me leave the store, but that she wasn't watching me once the transaction had been completed. Becky very rudely accused me of accusing the pharmacy of making the error which I told her was not the case at all. I stated that the error was from my nurses staff and not the pharmacy. She then stated 3 different times that she would refund the $8.81 on this ONE TIME ONLY BASIS, continuing with her rudeness and condescension. I am a 73 yr old, retired Active Duty Air Force Veteran who appreciates and always complements the staff for their good work, as they always seem like they are struggling to keep up with the workload. I have seen this negative, condescending attitude by Becky with other, older, customers previously, not making much of it because I had never had to deal directly with her ever before. I have watched and heard her talk down to her staff in the past and today as well. I've never seen her smile, or say thank you, and she clearly doesn't like her job or appreciate her customers. She represents Walgreen's Pharmacy poorly and really has no place in a customer service position. So, in conclusion, if I don't received an apology personally from 'Becky', I will post this experience with any other source within the Walgreen system and other media sources which deals with customer service complaint's - not to be vindictive, but to warn other pharmacy customers that the Walgreen's at this specific location is not customer friendly. And, I will be taking my business to another pharmacy - probably not a Walgreen's. Respectfully read more

They had some flamin hot cheese puffs, 2 bags only though. Stopped and grabbed some Vicks patches for sleep, long lasting too. One lone person ringing me up at the counter. read more

Walgreens - a grocery store with two refrigerators - Drugstores Near Me - Royal Oak, Michigan

Always a great place to stop in for some emergency grocery items. We live right near this Walgreens and it's been a great place to stop in and get some quick grocery items. Some common items that we come in here for is milk, juice, chips and different kinds of health & beauty products. In typical fashion, for whatever reason, there's a CVS right across the street. We definitely prefer coming into this Walgreens for the needs mentioned above. As of recent, they have a new layout for their check out area to help with the social distancing aspect. There's new registers and more wide open space to checkout. read more

I want this to be clear that this does not reflect the store associates who have always been friendly and helpful. This review specifically is regarding the pharmacy. I had filled all my scripts here for years before the slow service, lack of attention and poor communication forced me to have my scripts filled elsewhere. Today was the last time I will go in the store. I just left a doctors appointment following up on foot surgery and removal of 20 stitches. I am still in significant pain due to this. I stopped to get all over the counter products & had a question about one. I stood at the consultation window for 30 minutes as the pharmacist stood next to me filling scripts for people that were not there and 5 techs walked around scanning bottles and assisting the drive through. Not once was it acknowledged that I was standing there or asked what my question may be. They all just repeatedly walked past me while avoiding catching eyes with me. I understand that you get busy sometimes and also that your work requires concentration, however as someone also in medical services this was completely unacceptable. I will now literally go out of my way to avoid this store. read more

They close at 10pm on Friday nights - I show up at 940pm and they had the doors locked with customers inside. Garbage

The level of incompetence here is astounding. ASTOUNDING! I took my child here for the COVID vaccine. I had initially scheduled an appointment for yesterday. We went in, and they mysteriously had no appointment scheduled. OK weird? So they turned us away. We came home and tried again, rescheduling for today. Today, we went in at our scheduled time and there was such a long line, they were turning away people with actual prescriptions phoned in from the hospital. They told a man with a fractured foot that he would have to wait until tomorrow to pick up his pain medication that the hospital just prescribed him because they were too busy and they couldn't just transfer it to a different pharmacy because it was narcotics. WHAT?! He literally hobbled through the store looking for over the counter pain medication to get him through the night. We continued to wait 40 minutes beyond our appointment time. In that time, they turned away four teenage girls that had scheduled an appointment and were excited to get the vaccine because they couldn't get their parent's insurance cards to work... FOUR OF THEM... FOUR DIFFERENT CARDS. They literally sent them home. When it came to be my child's turn, they ended up doing the same thing. They couldn't figure out our Blue Cross Insurance, in my wife's name to provide him the vaccine (that you don't even need insurance to receive!). It worked just fine for my wife and I at Rite Aid on numerous times. They tried to send us home without providing the vaccine as well, but I insisted they keep trying as this was our second try here already. Lo and behold, the insurance worked just fine when I forced the issue. Imagine that. So, I don't know what in the world is happening here. It was like Bizarro world. I do know they seemingly don't want to vaccinate people or fill their prescriptions though. Sooo, maybe try to schedule elsewhere. Very weird. read more

I waited a half an hour was redirected from in front of the pharmacy to the drive up to get a Covid test only to be told when I got there that their Covid test said all expired and no two hour test were available if I wanted to 3 to 5 days I could get a PCR sent out Unacceptable. read more

The pharmacists are inept at communicating and lie to you. I needed a prescription and wasn't told until I got there that they were running out and could only give me a partial fill. I came back when they told me to 5 days later (and over the phone 30 minutes beforehand they confirmed that my prescription could be filled now), and then they tell me that my prescription is still out of stock and to come back tomorrow. I call again today and they tell me that my prescription cant be filled for another month, mind you that I need to take this daily. I never got any notifications about this, and only found out when I asked. I understand that it isn't their fault for being out of stock but telling me different stories 5 separate times is just being bad at your job. Screw this place. read more

I want to be clear that this review is for their pharmacy department. Not only have they consistently given me partial prescriptions, but when I received a full order it had 3 different names on the label, none of which were mine. Honestly I didn't even care once I had the bottle since I know my medication, but now they are giving my mom trouble and HUNG UP ON HER. In my opinion, there are too many people at that pharmacy and few of them know what they are doing. I'm planning on going to Costco or CVS in the future because this is ridiculous. read more

My stars are for the pharmacy department. I have shopped many of the local competitors and nobody compares to the service I have received at this particular Walgreens. On two occasions I have asked them to allow me to purchase products for my sick child through the pharmacy window and both times they obliged. That small act of service has won my business time and time again. I am grateful for the little things, and not having to cart in an already sick child for wellness essentials was a real lifesaver! read more

The front of the store and photo department are excellent. The pharmacy is the worst. They seem to "never have received" my order. I continue to give them the benefit of the doubt but today was the last straw. My pediatrician sent an order over at 1 pm. When I arrived at 2pm, they "hadn't received it". I was asked to leave the drive thru line so I circled to the back of the line and was 5th in line. I called my pediatrician and they placed the order over the phone instead of on line. When I made it back to the window, they still "hadn't received my order". When I asked if there was any way to check the voicemail for the order or check or speed things along, because clearly there was a crying baby in my backseat, I got an incredibly rude explanation that no one was working between 1:30-2 because of lunch and they'll check the 8 voicemails and 9 orders in front of me and text me when it's ready. My pediatrician called the pharmacy across the street (CVS). We picked it up 20 minutes later. Walgreens has also struggled with my insurance in the past and required me to call them and my insurance company to clear things up because they'd claim that "my insurance didn't cover that" when it clearly did. Bye, Walgreens. read more

Waited in the pharmacy line for over 30 minutes today. They had one staff member who was very overwhelmed and no one came to help her. Absolutely ridiculous read more

Honestly what can I say about the pharmacy situation? If you get a chance to be hired at the pharmacy location RUN! The staff is horrible with the exception of one or two decent workers. You have one of the pharmacist Faye who is constantly on the phone and whenever you want to ask her a question she acts like she doesn't see you? What kind of a pharmacist is that who spends majority of her time on the phone and just chit chatting. And then you have a pharmacy technician Lubna who is just as worse. I don't get the management and how they can still keep her around. She is RUDE, VERY INCONSIDERATE, and has no concept of manners. She is a literal joke. She should get a job where she has no human interaction whatsoever because that is exactly what she lacks. I talked to other people that I know are/were pharmacy technician and they said the job is great BUT its the people you work with that make the position a living hell and I have witnessed it being there for almost 2 months and having 2 breakdowns because NONE of the team can work together. So do yourself a favor and save yourself the sanity of avoiding people like Lubna and Faye. I work as an MA now and I LOVE it. Whenever i hear people send prescriptions there I tell them to find another pharmacy because that pharmacy is a shit show to begin with read more

I work in customer service and am disappointed by the pharmacy staff 90% of the time. The majority of the time the pharmacy is extremely rude and I've even had the pleasure of being harassed and humiliated when trying to fill my, already embarrassing, ADD medication. Today I was blatantly skipped while waiting in line to fill my prescription (I had obviously been waiting, acknowledged and pushed aside yet, somehow the man who just walked up was helped first). Unfortunately I have to go to this pharmacy due to laws regarding controlled substances. I will say the cashiers up front are always friendly and helpful, thank goodness for them, you guys rock! I would be more than happy to give the pharmacy staff a crash course in customer service and empathy. :) read more

I've been trying to get a prescription transferred to this pharmacy for 5 days. Every day I go to see if it's ready and each day it's a different person who tells me they have nothing filled and that they need to call the other pharmacy and have it transferred. Absolutely ridiculous. I would call myself and do their jobs if I could. I do not recommend this pharmacy. read more

I'm a regular. The pharmacist knows me by name now....it's convenient. Fits in with the RO neighborhood feel. Great service and friendly workers. The pharmacist will go the extra mile for you if you have any concerns about your prescription. read more

Love this place because my photos are always ready when I arrive. Only downfall is there is *never* anyone in the photo department when I go in (varying times of the day). Shouldn't have to wait this long for an employee to acknowledge me. read more

This is a typical Walgreens - I go here because the CVS next door is sketchy as hell. The store is big and bright, and the people working there are usually friendly. I especially like the ladies that work at the make-up counter. They'll always help you find a coupon if you didn't bring one. The photo department is usually pretty barren, so finding an employee to help with your prints is a task...but once you track someone down they are willing to help you out. The cashiers are sometimes a little weird but hey, it's a Walgreens. I like that they have a loyalty card and you can build up points and save money occassionally. Their prices are pretty much in line with other drug stores. read more

Much quicker service and a less dangerous parking lot than my normal store at Coolidge and Woodward. They also patiently kept sending me reminders about my photo order, and still had the pics when I FINALLY got in to pick them up, just over a month later. Service was very friendly. read more

Clean neat store. Little bit of a wait for prescriptions. Service is good also. This location has a craft beer section. Pretty good selection also. read more

I've been shopping here for a few years. It' convenient, but the line gets long quite often, while other employees are filling shelves. It's clean, their shelves are usually full, the prices are good to great. The Walgreens brand items are just as good if not better than the brand names. read more

New Year's Day and the pharmacy isn't open. I called before I came and the recording said it was open. No apology from the staff. Head to the 24 hr one by the hospital and theirs is closed too! The closest one was in Frasier. News flash... when you have a sick kid Frasier is NOT close! I went next door to CVS and they were open. I will no longer be a Walgreens pharmacy customer. read more

The store is nice and the workers are generally friendly but the problem is that no matter if there are 2 people or 20 people in line it takes FOREVER to get checked out, and it's 1000x worse at the pharmacy. They simply do not make preparations/back up for busy times of the day/week. They usually have 1 person at the pharmacy counter checkout doing everything (including the drive through) and 3 people milling about by the pharmacist avoiding eye contact with anyone in line. For example, today I waited in the drive through line for approximately 20 minutes to drop off my prescription and was told that I could pick up my filled prescription in 1-1/2 hours with no problem. I arrived a little over 1-1/2 hours later to pick up my prescription at the drive thru, sat in line for another 20 minutes and was told my prescription wouldn't be ready for additional 20 minutes. So now I'm sitting in the parking lot waiting the 20 minutes. Hopefully I don't have to wait another 20 minutes in line when I get back through the drive thru. I feel bad for the people working their butts off with no help in there - it's clearly a poor management/scheduling issue. read more