I'm so tired of Walgreens! They're just incometent. I went one day to pick up a prescrition, was the only person waiting, and FOUR PEOPLE walked past me without even LOOKING AT ME, let alone asking if they could help me or telling me they'd bevjust a minute. I finally walked out. Moving my prescritions to ZMC in Royal Oak. I'm DONE with the chains. read more

I do not recommend this Walgreens! The home delivery service is a joke. Do not rely on them to deliver your prescriptions. The employees always seem overwhelmed and are not particularly helpful. read more

It's a shame, because inside, this place is a typical Walgreens and has anything you need. However, their pharmacy is so irritating. Again and again we need to go here for prescriptions and it is an absolute train wreck every time, especially through the drive thru. Our most recent occurrence, which has happened a few times, was when we tried to pick up a prescription that Walgreens specifically texted my fiance to come pick up. I went to pick it up Friday and they said it wasn't ready yet. We then went to pick it up on Sunday and they still said it wasn't ready. We asked why it's still not ready and showed proof that we got the text earlier in the week that it was. Then, the pharmacist simply confirmed what we were picking up and then filled it on the spot. Why was that so difficult let alone why were you trying to send us away because it "wasn't ready". Figure it out Walgreens, your pharmacy is a mess. read more

This is such a tricky review, because I've used this Walgreens pharmacy for years. I dread going, but only because of the other customers. Impatience and rudeness does not suit anyone well. With that said, this pharmacy definitely can be really hard to get in and out of, drive through as well, even if you've gotten a text that you have something for pickup. I think a lot of it has to do with it being in such an accessible and popular location. I don't think it reflects on the pharmacists or other staff. The location itself drives me crazy as it's as far north I normally travel on Woodward, so exiting with a southbound destination in mind always feels like chalk scraping on a chalkboard. I think it's a good place. My medications i pick up are always available and ready, it's the wait at certain times of day. It's a hassle, but so is being alive lol. Please take that to heart, being alive is a hassle and you're at a pharmacy. The pharmacy staff and main door checkout staff are nothing but lovely, it's the other assholes in line that can be annoying above and beyond a wait time. I do think that this Walgreens pharmacy is busier than most. but I still put up with it because the Walgreens staff is great and the location works. Bring a book or something, and stop expecting immediate gratification wherever you go. read more

This particular Walgreen's took a very long time to get medication to the point people began overwhelming the area solely dedicated for Covid Vaccination. The parking is fairly easy and one doesn't have to pay anything. Perhaps to save money (or help the environment) the lighting in parts of the store were very dim. When I came home I did notice they did a good job regarding updates on the booster and make it easy when I need another. The line at the pharmacy was very long but the front register near the entrance didn't have a l9ng line. read more

Brenda in the Photo Department was simply amazing and exceeded my expectations. Thank you!

It's a long wait but very nice pharmacists.it's nice to see the store to get a little bit of a rebound.

Terrible! The WORST pharmacy in Michigan by far! Always out of my medications! I have to keep going out of my way to other pharmacies becase these imbeciles can never get it together! Frustrating to say the least! ****The only one who knows what he is doing is Chris and he is never there when I go there. **** read more

I've been going to this Walgreens since I moved out here in December. They recently hired someone new as I had never seen him before until a month or so ago. The first time I interacted with him, he seemed pretty tense but nothing too concerning. I heard him yelling answers at customers when they asked questions, but thought he was just frustrated as each customer couldn't hear him well and he had to repeat himself. Then last night at around 9 PM (9/15), I went in just to look for some skincare products when I saw he was working again at the checkout counter. Every single customer that came in was treated horribly by him. He yelled, answered rudely, acted so unprofessionally, and WOW was it obvious he hated his job. I was so uncomfortable with how he was speaking to every customer that i decided not to purchase the products in my hands so that i would not have to deal with him myself. At one point I thought about approaching him and calling him out for it, but thought better not. I honestly couldn't believe his tone and attitude with everyone. Not a single customer was rude or asking ridiculous questions, yet this guy acted as if he couldn't care less about each one and that everyone was annoying him and he wanted nothing to do with customers. I understand that it is tense times right now...but my God this was next level. Someone like this should not be working with customers as it really makes this location look horrible. I guarantee most people that have encountered this man will not be back to this location. Please consider, if anything, moving this man to the back or somehow limiting his interactions with people. Absolutely unreal. No one should feel uncomfortable like this just to simply go into a Walgreens and get things they need. read more

Today was the straw that broke my long-suffering back. Everything I said in my original review still holds true. Today, though, I sat waiting almost fifteen minutes in the drivethrough only to have my prescription sent back over with an abrupt "We don't have it in stock." This is a medication I HAVE TO HAVE. My doctor and I have (sadly) gotten used to refilling it early since I'm always told that they're out of stock, and if I don't mind waiting a few days, they'll order it (which they do, no problem). To have it sent back like that was a slap in the face. I was about to let her have it but the woman in the inner lane (who had been waiting 40 minutes with a sick kid at home) did it on behalf of the SIX cars now in the drivethrough. To have a major pharmacy be this inexcusably bad when it's ACROSS THE STREET FROM A MAJOR METRO HOSPITAL absolutely blows my mind. I'm giving up on the convenience factor and moving to the one at 12/Rochester for the foreseeable future. I sincerely hope that they'll put in a pharmacy in the new construction across the street, and this one will either shape up or go out of business. read more

The pharmacy is absolutely terrible. Had my prescription sent here since my last Walgreens pharmacy closed. 4 days after having my prescription sent there I called for an updated since I had not heard anything or gotten a text. The tech asks over the phone if I changed my insurance since they didn't have it. I told her I'd didn't make any changes. She then asked me for the name of my insurance, I gave it to her, and she said well I need all your info before I am able to order your prescription. I did not have my card in-front of me, so I asked her if she could just pull over my info from the other Walgreens since they share info. She responded with "we share all our info" I said "exactly so it should be there right" her answer was "if it was there it would already transferred, since I can't see it it's not there". I didn't want to debate the issue anymore so I asked if she could just order it and and when I go into pick it up I can give you my insurance info when I pay for it. She told me "we can't order any prescriptions until we have your insurance". I told her that did make that much sense since people who are uninsured are still able to get medications and pay out of pocket and use GoodRX or something similar. She said that's not true and it's just the way it is. I then asked her if this was in fact the case, why they didn't notify me of the issue 4 days ago when they got my script and I had to call to find out my meds still hadn't been ordered due to them loosing my insurance info. She answered with "let me transfer you to a pharmacist". Within 1 minute of talking to the pharmacist she was able to pull my insurance info from the other Walgreens and then order my meds since they were out of stock. Absolute horrific experience, if my life depended on my meds I would be dead. They need to get employees that actually know what they are talking about and how to use their own system. Its almost like they hire people to lie and create fake excuses hoping someone doesn't call them out on their lies and just stall patients until they actually can do their job. A complete liability, and so frustrating when so many meds are on back order and take weeks to get filled anyways. If the dollar tree had a pharmacy, they'd probably deliver better service. read more

Dear moderately attractive pharmacy intern of Middle Eastern descent, I live in Detroit and my doctor gave me a prescription that is rather specific and for whatever reason extremely difficult to find. This Walgreens is the first drug store on Woodward coming from Detroit that has my prescription in the correct strength. That's right, I went to 7 other pharmacies before this one. And now I loyally come to this one because I know you have it. When I came in last week, you said 20 minutes. Which is what you normally say, and I browse around the store or space out until my name is called. But my name wasn't called after 20 minutes this week, and I go up after 30 minutes to ask about my script... And you are running around like a mad man, flirting with the soccer mom in the drive thru lane with her massive SUV and hair, talking on the phone to insurance for some other costumer... and what do you say to me? "What's your name, sweetheart?" I gave you a funny look, because I'm not sure if you were trying to calm me down by calling me a pet name usually reserved for someone I am intimate with. But I saw you just called the soccer mom "honey" so I guess I shouldn't be offended? I stood there for 20 more minutes while you held my prescription in your hand and while you were talking to insurance. I am clearly irritated. And so are the other 3 people waiting in line to just do a pick up. I'm not sure why you didn't have your techs help you out at the counter instead of filling scripts at the drive thru line. Eventually, you ring me up and you did the right thing, you apologized for my wait. "I'm sorry about the wait, hon." I didn't say a thing because honestly, I wanted to slap you for that cutesy crap. From now on, I'm going through the drive-thru. No more waiting around for an HOUR while you inefficiently deal with your staff. I appreciate a good attitude and a friendly face, but cut the "sweetheart" crap and trying to woo the female costumers. Thank you, Dea read more

Customer service was terrible and came with an attitude. Better off going to the CVS right across the street.

Jesus christ, Wafa (a female cashier) is the slowest moving woman on this planet. Everytime there's a line she moves slower than molasses in December. She can't follow simple directions either, I always say I don't need a bag (I buy 1 drink and a bag of chips, and ciggs) every single time she gives me a bag and even double bags it sometimes. Also, I tell her I don't need my receipt, and of course she hands it to me anyways. There's a new manager there who has freaking green hair....really? Not to mention he has zero customer service skills. Never says hi, never says have a good night/day, is completely unhelpful in every aspect. Avoid him at all costs, you can't miss him, he is fat, African American, green hair with tumors on his ears. Sophie and Ashwak are the only reason I still go to this store. They are very nice women who are always helpful with all of your needs. read more

I recently visited the Walgreens on Woodward and Coolidge in Royal Oak. I thought I could receive a replacement vaccination card as mine was mistakenly placed in the washing machine.The pharmacist I had the misfortune to deal with was dismissive, rude and had the audacity to say I have to save my cards for "My customers". Maybe he felt that because I'm African American I wasn't one of "His customers" I not only live in Royal Oak but received both of my vaccinations from Walgreens, what is it that makes me not one of "His customers" With these two things being true it is obvious why he refused to treat me like part of his customer base but like the "N word" he tried to put in his place. read more

The manager at the register was not wearing a mask, and customers were not required to either. This is not a safe place to seek anything medical (or otherwise) during a pandemic. read more

If I could give ZERO stars I would. Pharmacists are ruthless, rude, have an unprofessional nasty attitude and complete diaregard with the customer. Also very lazy pharmacy staff. Got treated like a junkie today and humiliated in front of a crowd of people by a pharmacist while trying to get my prescription for complicated grief. Got treated and accused of being a junkie and disregarded. Not one apology from the pharmacy manager but rolling up her eyes and making fun of me, mocking me as I go through this painful bereavement process. It used to be a good pharmacy but nowadays is garbage. New staff is so rude is not even funny. I still can't believe the pharmacy manager tossed my rx to the tech when my doctor confirmed the prescription. Never going there again ever! read more

This is the worst Walgreens I've ever been to. Once in a checkout line, an employee cut to go in front of me in order to buy cigarettes. The pharmacy is consistently slow and unhelpful. They make up lies when they can't do their job. I have been accused of false things just to make the work easier on the techs. Do yourself a favor and go anywhere else. Literally anywhere. read more

I have been a loyal customer of Walgreens pharmacy at 13 and Coolidge/Woodward for over ten years. They were once efficient, friendly, fast, and on top of their game. In the last year or so, however, that has completely changed. I shouldn't even start about the long lines or being told my meds will be ready in 20 minutes and yet two hours later I am still waiting. Their staff is rude, judgemental, and constantly making mistakes when filling prescriptions. I have been shorted on my meds at least five times and finally started counting my meds before even leaving the store (not to mention the countless times I have witnessed other customers going through the same ordeal.) I have been told twice in the last two months that my insurance "does not cover" the meds I take and that I am responsible for 100% of the $5,000 worth of prescriptions (despite the fact that my insurance company DOES cover these particular medications and has for the five years I have been on them!) After making a simple phone call that the tech was unwilling to make, I find out through my insurance company that the technician did NOT verify any of the three medications. Bless my insurance company for calling Walgreens to inform that that their tech does not know how to verify insurance benefits. I made three trips to Walgreens that day due to the technician's careless mistakes. By the time the same thing happened with the same technician the following month, I began to realize she just doesn't know how to do her job and spoke with the manager and after listing off several of the negative experiences I have experienced over the last year or I two, I informed her that I would be taking my services to CVS across the street which is exactly what I have done. I just want to mention that I have two very rare chronic illnesses that require me to be on long term treatment, disability and medications. Due to the nature of my illnesses, I am required to be on certain medications that have been the bain of my existence. I am young (31 years old) and will not live to see my elder years. These medications are necessary for my health, my existence, and my ability to function. I have used the same Walgreens pharmacy for the five years I have been on these medications and have never given the pharmacist (or their technicians) a reason to believe I am abusing, misusing, or otherwise unlawfully taking these medications, and yet for the last year (since they have hired new staff) I have been judged, treated unfairly, and generally treated like garbage because of the medications I am prescribed. They would be ashamed of their behavior if they knew my medical history and why I take these certain medications. Shame on you, Walgreens. You have lost my services, that of my families, and even several of my close friends - and not just due to my experiences, but theirs as well. Thank you CVS- for treating me like a human being, for being efficient, friendly, fast, AND for being more affordable. read more

I have to say that all of the negative reviews posted here have been my experiences too. The pharmacy always seems understaffed or overwhelmed no matter what time you go. Wait times to pick up a prescription takes long no matter how many people are in line. It seems they don't have a dedicated person for the drive thru so they wait on one person inside and then one in the drive thru even if the people inside the store were there first. I also had a prescription filled at an incorrect dosages which meant and additional trip back to correct. I sent an email through their website complaining about the error only to have the pharmacy manager call me the next day and couldn't understand why I was upset since it was fixed. Luckily I checked the dosage before giving me daughter the medicine. read more

What a mess such poor customer service. Going to Meijer or Walmart for my future purchases

what i do like is i got what i needed and got out...quick and friendly service with a smile what i don't like is at check out they are ALWAYS trying to sell u some darn candy bar and so heres a note to u Walgreens...if i didn't want it before i got up to the counter then i don't want it at the counter even if it does help this that and the other....no thank you read more

If I could give zero stars I would. This pharmacy is the worst with filling prescriptions! They don't put the right insurance information in their system... The employees mumbled into the phone when speaking to me. Pharmacy staff was rude. Told me my prescription was ready and I went to pick it up and it wasn't and on top of that the pharmacist step away from the pharmacy and they could not fill my meds for a half hour... Changing as soon as possible read more

dear walgreens, i normally would've written a similar letter as the one previous, because normally after being called "sweetheart" for the 3rd time by a stranger i normally curse the stranger out. walgreens, i appreciated it this time. mostly because i was way too delirous with fever and just wanted to get my prescription filled to be aware of what was going on around me. so when the old man nearly shoved me aside and i didn't get pissed, much less notice, i did appreciate when you told him to wait and said to me "sit down sweetheart, we'll fill this as fast as we can" i also appreciate when the other pharmacist lady assured me it was almost filled "not much longer sweetheart" and when a different lady ended the transaction with "feel better soon sweetheart" it kind of made being raging sick in a walgreens pharmacy OK, for, like, a few minutes. i DONT suggest the drive through or picking up prescriptions after work, you will wait a while. but i stick with walgreens wherever i am in the country and i can appreciate this location as a pretty good walgreens. the sweethearts do work when you are raging sick. and i mean RAGING sick. because normally i don't take shit from old men. read more

This is seriously the worst pharmacy ever. I've had problems with them every time I've been here and it's never ready when they say it will be. Normally they can't fill the whole thing on the first try and will have to order the other half. They also always forget to use my insurance and I have to go through the process from the beginning. In particular there is an older Indian gentleman who is very cold and has the worst customer service. As I write this ... I am waiting for a prescription that was supposed to be ready over an hour ago. read more

If you like lines and no customer service this place is for you. They kept me on hold for 45 min and then in line for another 30min. They never seem to have my scrips ready. In side the hipaa laws are in total violation because there is no privacy and they shout out your personal info to every one around. My deductible for my rash or what ever is none of anyone's business. Not sure if there is another option out there but it's worth looking in to. read more

Walgreens - Empty counter at walgreens. Hello! Does anyone work here! - Drugstores Near Me - Royal Oak, Michigan

Do NOT fill your scripts here. This place is straight garbage. Every time I come in to pick up a script they've either lost the doctors fax or haven't filled it despite receiving the doctors fax. If there's an issue with a script they don't even attempt to contact patients at all - just make them wait in line forever and then act like they're not at fault. I tried calling this morning to check the status of my script and have been on hold for 30 minutes with 1 call ahead of me. THIRTY MINUTES. It's WALGREENS. This is the most ghetto Walgreens I've ever been to. I don't know how the pharmacy is even allowed to operate. Switching to another location ASAP. GARBAGE. read more

Oy. Why have a drive thru if you don't know how to operate one? We are always pulling up behind a car and have to sit for thirty minutes plus and no one seems to care. Are they compounding his medication by pestle or something? It doesn't matter what time you come it's always the same experience. read more

If I could give zero stars, I would. The o my reason I have been going to this Walgreen's did as long as I have is the few good employees. Now, I am completely done. The miserable attitudes, laziness and incompetence of the pharmacy is unbelievable! This was originally a 24 hour pharmacy and the hours have been cut and cut and cut. Now, pharmacy is only open until 6:00 on weekends...NOT convenient! The pharmacy "techs" are usually VERY slow- moving individuals who act like they are doing you a favor by waiting on you. Again this month, they told me my doctors office said no to a script refill (which my doctors office contradicted last month) and The pharmacy never bothered to inform me of this? So when I go for a refill they say no, I have to call my doctors office. My doctors office is closed on weekends and the "tech" says they can't give me an emergency couple of pills because the doctors office said no to the refill??? So I go BACK on hold on the phone for another VERY long time to talk to the pharmacist, who has a very snippy attitude, as usual, and is being purposely obtuse with the questions I am asking (read passive aggressive). The pharmacist then says she can give me an emergency two-day supply. Huh? The tech said you couldn't do that. Could it be that my again telling them that no one let me know the doctor supposedly refused the refill five days prior and no one let me know this was finally sinking in for her? If Walgreen's management or corporate cares at all about their brand, CLOSE this store!!! Or, at least, fire ALL of the horrible pharmacy staff that work there!! You have already lost me as a customer but maybe this will help someone else. read more

This location blows and so does the staff!! Can you say "dumb and dumber" because that's the service you get!!! If in michigan just use cvs way better service and you don't have a idiot waiting on you!!!! read more

Yeah, they have the things you usually find in any drugstore. BUT they never have enough cashiers available, there is always a wait at the photo counter and you can barely understand the employees. English is not their first language. Just sayin'. read more

Having used this pharmacy for years, I have to state that it was once efficient and friendly. Neither is true at this point. The staff members who knew what they were doing are no longer there, and this pharmacy suffers. The wait in drive-thru is ridiculous, but more concerning are the errors made by employees. Once being given a prescription (and our insurance charged for) which we'd specified discontinued was bad enough. (The employee just didn't listen!) More troubling was a return visit during which we were given an empty bag which was supposed to have contained a pretty pricey drug. Got in line again and solved the problem, but this simply shouldn't happen. Miss the previous staff and their concern and professionalism. Should note - we kissed this pharmacy goodby, and are using Walgreen's at 12 and Greenfield. We might have to wait 2 days for newer non-stock items, but we get what we need with excellent friendly service. read more

Terrible. Went in for two things I have found at both of the Walgreens I normally go to, Northwestern and 12 and Orchard Lake and 14. This one had neither of them. Whoever does the ordering for this store should be fired for someone at least marginally competent. Shelves are sparse, consistently understaffed, and the things in the refrigerator section are old. read more

Typical Walgreens....I've never had a bad experience in this store...my RX's are always ready on time...I avoid the drive thru though-- seems there is ALWAYS some tool with 87,232 questions/complaints clogging up the lanes......it's a lot quicker to just go in... and more entertaining watching the crabby customers come rolling up from inside!! Plus I can hear all the funny stuff the pharmacist's are saying about them!!!! (One guy last week decided to forgo the buzzer and commence banging on the window and shouting!!! Wow!! Can't hear ya!! But it was quite funny!) read more

This review is just for the pharmacy department. First the good: Walgreens has a low-cost Prescription Savings Club which is awesome if you don't have health insurance. However, this is, to my mind, the only reason why someone would go to this particular Walgreens over a different location or a CVS. The pharmacy seems to be chronically understaffed. Wait times are unpredictable. Sometimes it's a quick in and out, sometimes you can be there for a good 15-20 minutes waiting in line to get a prescription that you know is ready for pick up. Also their drive-thru has two lanes. They don't seem to help cars in the order they arrived in, wtf? And if you call, you might be on hold for a while...The staff is friendly enough but that doesn't make up for the poor service. read more

Pharmacy understaffed and overwhelmed. I am taking Oxyicodne because I had my knee replaced and they are so judgy just fill the damn prescription and shut up. I know the laws of change but I don't need their judgy looks they're not the doctor just filled a prescription read more

Got a discount card to go to Walgreens , I got from my Doctor to get a prescription, so went there to the Pharmacy . Unreal, the workers were so slow. Not good customers service at all. It was so bad that I left and went to Meijer to get them filled. At that time didn't care if I got a discount for the prescription read more

In a word, chaotic. The pharmacy lines are unbelievably long and slow, and the staff seems incapable of correctly filling a prescription. Recently waited two hours to get a prescription filled after they "lost" my insurance information that hadn't changed in any way. That was the last straw-- will never be back. There is always a line at every counter and the pharmacy employees suffer from serious incompetence. Next time I will use CVS. read more

Terrible customer service. Slow moving. Incompetent clerk running the pharmacy. After 10 minutes of trying to enter my new insurance into the system and not seeming to understand what was happening, she said our insurance didn't cover the prescription I was trying to fill. This was incorrect. I found out this information after going back to the Walgreens (in our old neighborhood - they were extremely great - at 12 and Rochester in Royal Oak) it turns out they were not a "contractor" of that type of insurance and we had to go to CVS. So our prescriptions were covered by our insurance, just not with Walgreens. read more

Slowest pharmacy ever. Next time I'll just drive down to Mexico and get my prescriptions filled there to save time.