My insurance forces me to go to a CVS. After years of using this location, I finally gave up. I…read morewill try a less convenient CVS location. This location has never filled my prescriptions without some type of issue that was caused by negligence. After being told that the prescription is ready, almost every instance has required multiple visits to the store. Not to mention, that the drive thru has one stall and it's always backed up. Today's refill took me three trips to the pharmacy and a call back to my doctor because CVS had lost my prescription. Never again!!

This location is crap. I booked the flu shot online for 430 yesterday afternoon. I got there at…read more4:20. In the app it says go to the pharmacy counter not the minute clinic. I stood at the counter for 10 minutes before somebody asked me if they could help me. There were four people techs playing grab ass an one pharmacist behind the counter that could see that I was standing there. Once I got registered with the clerk, she told me to go and sit in a waiting area for the pharmacist to draw up the shot to give it to me. I sat in the waiting area for another 30 minutes, which is now 10 after five. Then the pharmacist is insisting that I take the Covid booster, which I haven't had the other two Covid shots and not planning on getting the booster.

The customer service in the pharmacy is extremely poor! The staff, minus one lacks empathy. The…read morecomplaints I've read on other websites prove that they need to be coached on customer service or fired. I match energy, and since the pharmacy supervisor or whatever she is Sania gave me the death stare like she wanted smoke, I gave her exactly what she was looking for tonight! The fact that some of these reviews go back 10+ years and still no improvement says alot about leadership! Because Lea sets the tone for the staff!! I'll never visit this Walgreens again!

Just stopped to pick up my medicine and a few items. The cashier answered the phone while she was…read moreringing me up. She charged me for more items than I had. I paid then she started ringing up my items again. I pulled my receipt up on Gmail to show her that she already charged me and I was trying to figure out why she was ringing my items up AGAIN. She FINALLY told the customer on the phone to hold on until she finished with me. She had an nasty attitude after that.

Why have so many check out lanes if you're not going to use them? We should not be checking out our…read moreown items without getting a discount for doing a job that you should be paying someone to do. The two checkout lanes you have open are long, and all the self checkout lanes that are open are long. Perhaps this is why so many of us shop online now days!

Tyler the pharmacist I suppose, refused to sell me insulin syringes without a picture of the…read moreinsulin that I was buying the insulin for. I asked him when they started that and he replied, it's always been in effect. A blatant and outright lie....i have bought these here before. He saw my boyfriend friend with me that had tattoos etc and judged us and refused because he was profiling. My mother in law uses insulin and this is what I need them for..../.she won't get her insulin tonight.

I picking up a door dash that's already packaged and no one has come to help me. The lady at the…read morefront counter sent me to wait at the photo counter when she could have came herself then I waited 10 minutes for someone to actually help me. What happened to good customer service?

Told me they did not have my medication and suggested I call another pharmacy. Not good customer…read moreservice. I think I will permanently use another pharmacy. I will not be back Walgreens. BTW this is probably the 100th chance I've given. no more!

I have been "so called" assisted by the same young guy at this pharmacy on two occasions of late…read more The first time I had 2 prescriptions that were called in at the same time, and only one was ready after several hours later. Instead of apologizing or giving an explanation as to why the second prescription wasn't ready, he was very flippant about it, stating "well, it's just not ready, so you can come in and wait or come back in a couple of hours. Then this most recent visit he waited on me again. No "can I help you?", just "you picking up?" , then "alright, let me go get it" , then no thank you, nothing. This guy has a horrible attitude to say the least!!! He doesn't even make eye contact. Hopefully he won't stay long, because if he does, I would consider changing pharmacies. That's just how bad it is.

They won't keep required ongoing critical meds, nor order them. I moved after 20 years there. Store…read moreis great, pharmacy, not at all. Use HEB or OptiumRX, or 365 location if it's after hours.

I switched to this pharmacy because I was using a chain pharmacy and scripts were always on back…read moreorder. I have been very pleased with them. They are fast and very friendly. Rarely do I have to wait on a script.

Exceptionally fast service! My mom had a prescription called in, she got a call from the pharmacy…read morewithin the hour asking if she wanted it delivered. She received it just a few hours later, so efficient and friendly! And a local business!

I have had many negative experiences with pharmacies. I signed up with CVS expecting the same. I…read moretook a negative attitude into the store. There was one employee that saw thru all of that and put up with my attitude and truly helped me. CHERISH. In a day where customer service is almost nonexistent, she is a shining example of why we need customer service. She could have easily met my aggression with her aggression. But she didn't. She kept the cooler head and helped me walk thru it. I look forward to picking my prescriptions. She sees me come in. She calls me by name. She looks for ways to save me money. I truly believe that CVS (Cherish) has my best interest in mind. Cherish should train all other employees how to interact with customers. I promise you that your business will grow. Chick-Fil-A & HEB as figured it out. Will CVS be next? Thank you Cherish!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.