Better consideration for the customer. Very slow service at the drive through. Customers are not given first priority.

I went to return an item this evening and found out through one of your store associates whose name is MIEHAHALA Andrews that I get $50 a month through my insurance and I had no idea. She walked me through the steps and she was able to get me my unborn child's first bottle of baby soap and lidocaine pain relieving patches since I'm experiencing so much pain during this pregnancy. She was an angel sent from God. Thank you so much. read more

Gotta love reviews where the reviewer is clearly the entitled person with unrealistic expectations. Is customer service lacking here- yea a bit but should you blame these employees? There is typically only one there working up front when I have been in, and with the self scans broken or malfunctioning every other customer- that one person is expected to be in 2 places at once. They have people there stocking during the day, but let's not assume they even know how to run a register, or have cleared a background check to handle cash. Maybe they haven't so we can't just assume the stock people should be running up to help you. As far as people complaining about workers' attitudes, I certainly can't blame them for being a little ornery for having to work in those conditions, they have been verbally abused by customers since covid started, I'm guessing forced to work more hours than they should because of Covid related understaffing that keeps persisting because corporate entities like this refuse to pay livable wages, cut benefits, and also like who wants a shitty low paid job working a register here if all the customers are going to be entitled jerks and completely lack patience? Not me that's for sure. But my actual experience is workers are friendly enough. No one has ever been outright rude to me or ignored me when the self scanner freezes up- which it does EVERY time lol. They offer help when it's clear they are needed. I however don't expect to be greeted or offered help out of the blue or just for walking through the door- I don't need nor want to interact with anyone if I can help it, it's just unnecessary and annoying. Now the pharmacy itself: prescription meds are a huge issue with all pharmacies in Florida- I've had issues at multiple ones, across all chains and supermarket pharmacies. I kid you not, I've had issues at every one in a 20 mile radius, and I believe it's a State regulation or bigger corporate issue. From what I've been able to learn every pharmacy can only order certain brands- or from certain labs or manufacturers. those brands are always unavailable, limited stock and sold out since they are the only ones they are allowed to order from... and what they can get is NEVER the brand that a goodRX coupon covers. It's infuriating. I'm sure the people working here are truly sick of hearing these complaints over something they have zero control over. I've asked around, and most Pharmacies apparently have no choice from which lab a medicine comes from, but what lab it comes from will greatly effect the customers price too. Only Florida seems to have this BS. Like the state made deals with certain manufacturers to only sell that brand here. At least this is what I suspect- as that's what happens when you let republicans get control. It mucks up the whole system. Otherwise, this place is a cvs like every other. They have all the things a typical cvs does. The prices are twice as much as Walmart - like every convenience store. They have a huge selection of greeting cards, more candy choices than you could want, all the last minute stuff you forgot to pack for your trip to the beach, and actually some decently priced deals on alcohol- beer/wine and some premixed canned cocktails. They will likely have the odd vitamin supplement your looking for, all the first aid stuff you might need, and a huge selection of cheap makeup that will get you through if you ran out of your Lancôme foundation and just can't get to the gardens mall. Will they be helpful and answer your medical questions and listen to you describe all your symptoms, & sit with you to figure out what OTC med you need- or will they recommend which shade of blush is best for your skin tone? no that's not their job, nor should it be. read more

Terrible customer service . I needed a specialty drug prior to a surgery. Every day for a week they told me it would be in tomorrow. A week in and 24 hours before surgery they told me the manufacturer no longer ships to Florida. As a result I had to postpone my surgery. I took the script to Walgreens and they got the drug in 24 hours. UNREAL INCOMPETENCE. Last week I needed some drugs do to a bad cough. I went 2 hours after the script was called in and it was not ready. I then went 24 hours later, still not ready. I then called to find out if ready and no one answers. read more

I planned to buy Gold Bond cream and four caramel easter eggs and pay them by kiosk, but it keeps saying "Please Wait, help is on the way!" and there was only one staff worker who was too busy helping customers and I'm very annoyed, so he banned me out of the store due to my lack of patience before he calls the cops to arrest me! read more

I always go to this cvs because is closer to me. Today I went to pick up my prescription. Lucky me the pharmacist was extremely rude. First, I had to spell my name 5 times for her and she was not getting it, then she kept on telling me I had no refills left on my prescription. I tried explaining her that the doctor had sent 10 refills just recently. Then she said 2 different doctors had sent the prescription in the past. One doctor didn't send refills and the second doctor sent 10 refills. Then she ask which one she should refill. I think the answer is obviously the one that has refills left. This lady played me back and forth and tried to argue with me. She also said "you should have called" I said I tried but you guys never answer the phones. She started complaining about being short staff. I see how desperate the company most be to hire people. They hired a very rude lady that is passed due for retirement. read more

New younger, Caucasian man servicing pharmacy counter. (Race will be important later.) This employee doesn't greet you, just looks at you. If you stay silent as well, he says 'last name?' He also decided, when It was my turn, as I (Black woman) stepped up to the counter, that it was fine to walk away - and not say, "just a moment" or "I will be right with you. He simply left to help a seated white customer to the left of the line - who it turns out did not need assistance. The customer said I'm just waiting after my vaccine. Then the employee returns to my counter and just looks at me with no greeting. Strange,no? So, ultimately, I was able to get my prescription, but this guy is either very new, very bad at customer service or very prejudiced. I won't detail how he continued this stunted approach throughout our entire interaction. I had to see him twice; second time was equally awkward. I was the one saying the usual pleasantries hoping he would snap out of his funk or maybe newness. Don't they give people any training at all? I feel bad he came off that way if he isn't prejudiced. Either way, I will not be back. read more

They need more counter help here!!! In the store. And they made themselves UPS pickup but it is so darn slow - no one seems to know how to handle getting or finding the packages and they don't like doing it. Need a staff member to handle that and help w line! read more

Very slow time picking up prescription. Workers are processing prescriptions at snail pace. Would avoid this pharmacy.

Bought a lipstick here last week, and who normally keeps receipts unless it's a large purchase or an electronic... I used my CVS card for points and didn't think an exchange less than a week later would be a big deal. Wrong! I got a crabby old lady who rudely kept bitching about needing a "bar code" to scan and how disgusted she was she'd have to get my driver's license and do a full refund. I said why can't you damage out this item, and give me another one that has the bar code? She ended up shooing me away with the new one, but it was her rude, hateful attitude, I don't know how she is the first "face" of this location when you walk in. But I was going to buy a few other things, but her attitude and hatefulness made me decide to go elsewhere. Pathetic. read more

Last night I had a terrible customer service experience at CVS & I know I will not be going back to this location. First of all I understand that people are human and mistakes happen. But when a customer is involved you should do everything in your power to make it right. I used the CVS mobile app to print some pictures & when I went to pick them up at this location the guy could not find my pictures. I stood there for 10 minutes while he looked. Then he finally found them according to my last name, I checked out, get home, open up the pictures & realize that they're somebody else's with my same last name. Mistakes happen, so I immediately called & told them I'd be returning this guy's pictures but asked they locate mine. I spent another 5 minutes waiting on the phone. When the woman came back she said when I sent them in I misspelled my last name (contrary to my confirmation email). I drive back to CVS & the store was very busy. I stood at the photo counter for 10 minutes before I was acknowledged. The gentleman said they were going to get all the customers out & then they would help me. As the line grew longer, I continued to wait. The manager grabbed my pictures, refunded the first amount & had me check my pictures. Several photos didn't turn out-which only angered me further. I resent them & waited yet again. The entire process took 45 minutes on my 2nd visit. Just to get my correct photos. The manager did nothing. read more

Rude and unkind spoke with an older man in the pharmacy and he was rude and unkind he hung up on my because I didn't understand how a partial fill worked just flat out rude read more

If I could leave zero stars I would...worst location I've ever encountered. They never have enough registers open. Always one lane and a huge line going down the aisle. DONT EVER ORDER PICTURES HERE! They lose them or the machine mixes them in other orders. It's a disaster at this location just drive to go to another one to save yourself the hassle. read more