I recently changed to this pharmacy because I found them through GoodRx. They seemed fine. My first…read moreprescription transfer went fine, but when I went to do my second transfer on a Monday I was told my delivery would be that Wednesday. Well, Wednesday came and I had no notification on the delivery, so I called them. They told me they would not be delivering on that Wednesday because the driver was not coming to my area! I told them that on my initial transfer, on a phone call that Monday, and on a phone call the day before, where they had told me I had no refills left, when I, in fact, had a refill left, and they wasted my time calling the previous pharmacy etc. on this issue, and then I had to call them back where they confirmed that I indeed had a refill, they had said that the delivery would be Wednesday, the next day! But they were refusing to deliver to me and I had no pills left. In the last conversation they said they would do their best to deliver that day, but could not promise that they would! I mentioned that these were pills I HAD to take EVERYDAY. And that I needed them as promised!!! I guess this got them to deliver them on Wednesday! But it should not have come to my blood pressure being elevated because of their incompetence!!! The blood pressure that the medication was to help keep in check!!!
I counted the pills that I received on that delivery, and one prescription was off by two pills, when I counted them twice and three times, so I contacted them! They sent a picture of the pills with numbers on them. Well, that was fine and well, but a picture doesn't tell me that they were actually ALL put in the bottle. I was nice about it and said that I did not know about their picture but I counted ONLY 88 not the 90 I was supposed to receive. The person said they could not deliver them to me I had to go get the two pills. I live far from the pharmacy and told them I did not need them right away but to please deliver them when their driver was in the area. They said they would refund me 7 cents for the 2 pills, but they could not deliver them!!!! And then added that they did not want my business! I told them that it was actually what I was going to do anyway, go back to my old pharmacy where I DID NOT HAVE THESE ISSUES!
They are terrible and their customer service is horrible for a place dealing with your health! I do not recommend that anyone use them! Sometimes you get what you pay for, and this is one of those times!!!
This addition is in response to their inaccurate, unprofessional, and petty response to my review:
First, I have gotten 3 prescriptions from your pharmacy and I told you this was the one with a problem. One thing is a picture and another thing is the actual pills that went into my bottle! I got 88 pills NOT 90! THAT IS A FACT!!! I told you I live far and I did not get what I paid for--90 pills. I even told you I did not need these right away but to have them delivered the next time your driver was in the area! But YOU ARE A PETTY PERSON and petty people should not be running businesses, especially ones dealing with people's health!
And about the delivery...I told the truth I my review, unlike yourself! You delivered that day because I emphasized that I needed those pills and I had none and I had proof that Wednesday was the promised day. But you were not having your driver come this way so you did not want to pay them extra for a delivery that you had promised on that day and confirmed 3 times! And all this lack of consistency even though you are dealing with people's health! You are an awful person!
For those prescriptions there was also lack of knowledge on your employee's part or your part, I do not know whom. But the prescriptions were transferred and I was called about a successful transfer and a promised delivery date, however, the next day when I call I am told I had no refills. Your pharmacy thought I had no refills and I was not contacted to tell me this fact you thought you had knowledge of, so I was just going to be left to figure this out for myself? If I had not called I would still be waiting for my prescriptions, for which I DID HAVE REFILLS and for which I had been promised a Wednesday delivery date. What kind of pharmacy does this, AN INCOMPETENT ONE like yours!
And now you are not even acknowledging the fact that I did state in my review that the pills were indeed delivered that Wednesday after I emphasized that I NEED THOSE PILLS AND TAKE THEM DAILY, and that further, I had proof from your pharmacy on the promised delivery date!!! Again you are a horrible person and you do not know how to run a business!