Serena at the pharmacy gets a 10 out of 10. She is helpful, kind, and gets the job done. I come here frequently to pick up my mother's cancer medications. It's not an easy task balancing everything. Thank you Serena and many other staff members that have assisted us over the past year! read more

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This is our home pharmacy and it's a great one! We always receive our notifications in a timely manner and when we go in to pick up it's quick and easy. Everyone is always helpful and we r always able to find what we need. A good spot to go to if u need anything for health and or personal items. read more

Friendly staff, nice layout, good selection of goods, pharmacy services are very good. Appreciate having this store close by.

I love this CVS . It is a neighborhood store where I can find everything that I need under the sun. There really is no need to go to any other stores in my opinion. The service is always great and I look forward to seeing familiar faces. I love using the coupons And getting extra bucks back. read more

Store literally looks like it's going out of business. I went in to purchase makeup and the wall was completely empty. Just terrible.

First off the staff at the pharmacy are great!! But they need to stop printing "coupons" on the receipt. They are so very limited, and almost impossible to redeem. Just got a 40% off any one regularly priced item. I was told at the register the item "was on sale",( shoe insoles) I had the manager come with me to look at the shelves NOT EVEN ONE item in the whole area had sale price or sticker showing items on sale. Was told "that 'they' do not always send stickers or enough sale stickers to put on shelves! BUT it shows up in the register. her attitude was"sorry just our policy". I call B.S.and horrible retail practices . So I will continue to get my prescriptions filled BUT never will I purchase anything from the store itself . read more

The Pharmacy team is fantastic. Minh and his team work very hard and efficiently to get the job done still putting on a polite face. Professional and efficient. - well done Team read more

I really like coming to this CVS. I want to thank Kenny for being so kind and helpful. He always greets me kindly. I like to add that the rest of the staff are also very kind and the staff enjoy helping others. read more

Lack of staff.. management needs to give the team more hours. Wait times are unacceptable.

Not to good at filling prescriptions long wait times. Wish there was another pharmacy around but it seems cvs is the only one in the riverside area. Used to go to right aid loved them but they closed. Now I'm stuck with CVS read more

Customer service is outstanding! Highly recommend the Pharmacy professional and friendly. read more

CVS Pharmacy - Me and my youngest daughter Jackie - Drugstores Near Me - Norco, California

Great experience at this location!! Alex helped me find everything I needed quickly and with a smile! I will be returning to this location.

Fucking clueless and are understaffed. They never know anything and are too overworked or lazy to try and find answers. I will never buy anything of importance there again because when you try and return things they don't wanna help you. This store sucks! I've heard they get robbed a lot, now I know why. read more

They denied to give your medication. I came to pick up medication, and the manager told it was wrong prescription. First they told me to wait 15 minutes then after i wait, they change the status to cancel. read more

For the second time, I was "helped" by a girl who is on the phone all the time, super rude, it seems like we customers are wasting her time, I decided to call and speak to the manager but the manager responded as if it was something normal, even though this pharmacy is very close to me, I'm going to buy from another one, after all I am a customer and never receive free things. read more

Sandra is a terrible cashier. She lied and says they don't have store credit card for a refund. She also didn't know how to use the cash register to process a return. She called the manager and he was nice enough to do everything for me correctly. She had attitude the entire time helping me. I was trying to make things easier for her but she kept shutting me down and was extremely rude. I've never encountered such a cashier with such bad attitude before. I'll never come back to this cvs. read more

The pharmacists and assistants at this CVS location are excellent! They go out of their way to be helpful. The pharmacists and staff remain calm and positive - even when it is extremely busy and some customers are impatient or unpleasant. It is ALWAYS a good experience here - picking up prescriptions, getting advice and vaccinations. read more

I moved my pharmacy out of the Target CVS pharmacy into this pharmacy. I love that they have a drive up window and it was so much easier to get my medication from this spot. This is going to be my new spot for all of my prescriptions. read more

Thank you Sean , you are the best , You have great customer service and do care about your customers read more

Seems like half the staff is happy and half is not. The half that's not? Likely because they're incompetent. It's insane the lack in compassion and common sense from them. They like to close early and ask you to come in whenever they can, despite having the literal flu and a sick child in the car. But sure, you see what I need to pick up and still ask me to come in? Yes. Let's spread more germs. There's also limited parking close to the front for those whom may have issues walking far, doesn't help that STAFF take front row. Again, lack in common sense as well as compassion/courtesy. read more

The service is horrible They have a very bad attitude very disrespectful. They do not care about the customer or about customer service and it seems that judgmental. I am very disappointed. Need to change pharmacies The lady attended me. Her name is Alie not professional read more

Sure you get your medicine but the majority of the staff in the pharmacy is rude. Just when you think it seems like they had a bad day, you come back and realize they're always like this. No smile what so ever and respond to you like you bother them. read more

Management needs to do a better job staffing the store. I had to make a return but decided to do it some other day at a cvs with better service. This is because there was no one at the front to help us. There was only one employee stocking the shelves; she didn't even acknowledge us or say hello. She glanced at us when we were in the same aisle as her. Weird and awkward experience. Will avoid going to this location. read more

CVS Pharmacy - No employee at the front to help with returns or purchases - Drugstores Near Me - Norco, California

Customer service very bad , waiting for long time waiting for cashier , the price for Biofreeze ( pain killer ) very pricy the price over any other drug store the membership doesn't make any difference for the price , no manger on duty , the store not clean at all , the merchandise misplacing , hard to find it , the price tags look like a quiz to know how much the item ... need a lot of math ... i never go back to this store , read more

CVS Pharmacy - a bottle of biofreeze on a window sill - Drugstores Near Me - Norco, California

Customer service is always excellent. I appreciate that the store shelves are fully stocked and the store is always clean.

Terrible customer service. Are there any workers at all? Everytime I call to check on stock of a specific item, they have me on hold anywhere between 12-15 minutes at a time! That's ridiculous!!! Sometimes they don't even come back to the phone and I just end up hanging up after wasting all that time on hold. It happened again today after being on hold for 12 minutes by a male worker who sounded sleepy. Should have taken his name. I hung up and called back and no one answered this time. I know for a fact, they can't be THAT busy or low on staff that they can't find someone to help me. At least have the decency and professionalism to kindly let me know you can't help me so that I won't waste my time waiting on "no one"! Every single time I'm physically at this location, they're never busy and the workers are sometimes just standing around or walking around. Still, no excuse because you shouldn't leave any customer on hold for that long. Have some common courtesy and decency! They don't even deserve a star, period. read more

All the reasons this place holds a proud 3 star rating. They have no clue what they are doing. They charge you for garbage and don't rectify the issue and tell me to take it up with the government for not having the proper stuff. This was my 2nd issue with this location over the same thing. Done! Done! Done! Shame on the pharmacist here read more

I was using the CVS Anaheim Hills location for a really long time then decided to switch to the norco pharmacy a couple years after I moved here. As with every other cvs I've dealt with they will make a like out of one person, treat you as an interruption - rarely even make eye co tact with you and don't even bother hiding their all rent dislike off customers and likely their job. This particular cvs doesn't seem to stock much medication to boot, so everything is a 'special order' I ended up switching back to the original cvs simply for this reason , but have notified my dr that I'm switching to another company altogether . I don't get how a company that is so bad to its customers is still on business. I'm guessing it's at least in part to the tremendous markup on medications providing them with huge profit margins and the aging of the populous bringing in more new customers than they're losing. This company has a myriad is systemic problems that they clearly couldn't care less about unless or until they start losing enough business to force them to make changes read more

We went in to try to get our COVID booster the lady in the pharmacy was extremely rude. She said we would have to make an appointment on line - they do not take walk ins. Mind you it was 8:30 in the morning and no one was in the store. We went to the cvs inside target on Hamner road they took us in right away. So I know it is not the policy for no walk ins she just did not want to help us! Very unprofessional read more

Female pharmacy tech with long curly brunette hair doesn't listen, has a snarky attitude and is not someone who should be dealing with customers. If this is the only location you can grab prescriptions from be prepared for this tech because she knows how to get a day started. read more

This review is for the photo service I received on May 7, 2021. We ordered a 16x20 canvas print for my dad's funeral from another place of business and had a HORRENDOUS experience. They completely dropped the ball in so many ways and we never got what we ordered. I frantically ordered another one from CVS here in Norco, and called to verify that they received the order. Ko (? I think that was her name) answered the phone and said she wasn't sure if they had 16x20 canvasses available but would check and call me back if there was a problem. I explained the situation and she was super empathetic. It was only 30 minutes later that I got a notification that my order was complete. She also called me personally to let me know that it was ready for pick up. I went in and got exactly what I needed. She was also my check out person and was extremely nice. Excellent customer service and a job well done by your staff. Thank you so much for saving the day! read more

They can't do anything they say. I was supposed to pick up a prescription at 1:00PM. I waited until 2:00 as it was transferred from another CVS. Even the extra hour wasn't enough! Really, it takes 4 hours to fill a prescription??? These guys suck. Go somewhere else. read more

I absolutely LOVE this pharmacy! Everyone who works here are kind, understanding, and they work hard to make their customers happy. Robert is my favorite one that works there! I highly recommend you use this pharmacy! read more

The pharmacist always looks at me like I'm rude for walking up to the drop off. Doesn't say hello , or how he can help me . Also I don't know if it's like a personal/political preference of this location but they never have Covid tests . Just wish they would be more welcoming. Feels like they want nothing to do with me . I wouldn't get your meds here to be honest if your gonna want to ask questions. read more

Worst cvs I've ever been to. Everyone working tonight was miserable, rude and obviously hated their life. Never coming back here.

I usually always go to this CVS for any of my quick needs and the customer service was always so great! But when I went in yesterday, the customer service was NOT what it had been. A new employee (i'm assuming) was so rude to my sister and I, basically pushing past us through the isles (didn't even say excuse me) and at checkout, she was even more rude! I love this location and every other employee that works there, but because of her attitude, my shopping experience was a 1/10. Vanessa, fix your attitude or work at Tillys. read more

The people here are always so nice and helpful. I had a horrible experience at Walgreens down on Parkridge, left because the manager was getting annoyed with me asking her questions so I left. Came here the person who helped me answer all 2 of my questions and rang me out. Didnt have to even speak to a manager to get the answered. This will be my go to place. read more

I have been a customer at this pharmacy for years now. Not only is the Staff (Robert, Makesh, Chelsea, Jason, Susan, and Natalya, and Theresa) fast and efficient, but ALL accommodate me with any special requests I throw their way. Thank you, CVS Pharmacy-Norco Staff, for all you're doing with regard to Covid-19 testing, and keep up the INCREDIBLE PERFORMANCE you continue to operate with!! read more

Left a $3 item in the basket and realized it when I went to pull things out of my car. Returned with a receipt and the Supervisor (who looks like a kid) Alfonso tells me oh well and refuses to replace the item as if I'm lying. I probably wasted more gas than the item cost going back to get it. Does it make sense for me to do that and be lying? At any other store they would happily replace the item with my receipt proof that I purchased it along with over $60 worth of other items. But no he chose to be rude and let me leave empty handed. read more

Okay pharmacy. Never had any issues. The staff is nice. The store needs more products.