CVS is constantly boasting how they can walk in for flu shots so my wife and I did just that before she travels. I was told at the counter that they didn't have enough staff to do a flu vaccine for us tonight but that I could certainly make an appointment online for another day. They had five people working, which is four more than they usually have But apparently that's not enough staff. As I was told this, the woman behind me, walked up with an appointment for a flu shot, and was told that someone would be right out to give it to her...... I don't need to go on an on, you can just read all of the other reviews for a full synopsis of this place. Infuriating. read more

please WTF management needs to look at this place. If you can't keep employees, there is something wrong with employers, the drive-through was closed because of lack of staff. I have a business and I have lack of staff but im able to figure it out. They're were too many people in line all the way from the front of the store to the back of the store , if you can't get it right, stop taking over all the small mom and pop stores and be who you say you are read more

If you enjoy a lack of staff, a drive through that is closed all the time, phones that are literally not answered and lines that stretch the length of the store this is 100% the pharmacy for you. read more

What a playground of the most useless f$cks on the planet. Place prescription. Waited over a week. Then check it need to call. Fight with robo answering thing and finally hold for pharmacy. I'm now on hold for 34 minutes and I'm sure much longer. Not one of these pieces of sh&$ could pick up the phone in under 30 minutes. Fu&& you read more

I've been with CVS for a number of years, maybe 20 or so, and I am at the point where I am probably going to try another pharmacy. It's gone down hill really bad. They've switched out the realiable staff for a bunch of younger people who obviously can't run a pharmacy. When my meds are ready for refill, they fill a couple and cancel the rest. I have to call and go on the app to reorder what I should have. I used to pick them up at one time, now I have to do multple trips to the pharmacy as well as multiple calls and reorders to get them filled once. What ever happened to auto refill and scriptsync? CVS is a dying pharmacy. read more

The worst pharmacy I have been a customer of in my adult life.(Senior Citizen) The customer prescription portal has never recognized my date of birth despite repeated attempts to fix it, The phone system for the pharmacy is never answered and the wait time to pick up a ready prescription can be as long as 45 minutes. The State of Connecticut Consumer Protection Department needs to investigate the store. read more

Absolutely the rudest, most condescending staff around. I understand that they need more help, that is not an excuse to be nasty and take it out on me. read more

Consistent and ongoing issues: Prescriptions appear as "in process" for multiple days, hold time if you call is more than 30 minutes (and then you'll get accidentally hung up on and have to call back), and wait times in line are excessive. Definitely avoid this pharmacy unless you have lots of time to waste. read more

I requested refill through text and the website multiple times and it was ignored, so I called and they said they'll refill it and deliver it yet somehow I still don't have my prescription and haven't for at least a week now, they sent me links that did not work. I check the status and it's been "in process" for over a week. There's always an issue every time I get my prescription, I'm definitely transferring back to Walgreens, they were WAY better and handled everything way more smoothly and never lied to me about when I can pickup. I hope I never need to use cvs pharmacy again. read more

I have visited this CVS three times in the last month and on every. single. occasion I have had a negative experience. There is an associate there (long hair, glasses, he may even be the manager) who seems to go out of his way to be unhelpful. Even though he clearly sees me waiting at the counter for assistance, he can't be bothered to turn around. During my most recent visit, he ignored me as usual. Then, after two minutes of waiting, he helped a woman who arrived AFTER me. After she had left and I said, "Excuse me? Could I please have some assistance?" he responded "just a minute" without turning around. I tried to give this CVS a chance, but I'll be taking my business to Walgreen's from now on. read more

The WORST and most incompetent pharmacy in Fairfield County. Avoid unless you want a headache every time you have to pick up a prescription. Trash pharmacy, go absolutely ANYWHERE else for prescription medications. Once I switched pharmacies, picking up my monthly medications is a BREEZE. Unlike CVS, where I'd want to pull my hair out every time I'd pick up a refill. read more

I went to Urgent Care at 5 and had a prescription sent to CVS in Newtown by 6pm. My husband went there to pick it up and was told it would be a 45 minute wait. He waited in the parking lot and went back in at 6:30 to get back in line. He was second in line behind a woman holding her very sick baby, at 8pm when they abrubptly closed the pharmacy. There was zero communication that this might happen or about other stores open later or less busy. I work in a school and, as often happens, if one of my students is in crisis or misses the bus, I stay late. If for some reason I absolutely am unable to stay, I communicate with the family and ensure that the child is safe and cared for. I keep thinking about that poor woman with her sick baby- what if she needed medication for a nebulizer because he couldn't breathe? What if he had to be hospitalized because CVS employees didn't care. I am shocked that CVS can treat people's health with so little regard. read more

Worst customer service, don't bother shopping here and if you use the pharmacy FORGET IT, they are completely incompetent rude people and should not be in customer service. Something needs to be done about this stores staff and pharmacy issues read more

Very rude I have a disability and they treated me terribly don't go here actually don't send your prescription anywhere in newtown Walgreens is just as bad. read more

I have been very fortunate with my experience at this CVS, unlike the one in Bethel on Durant avenue. The staff is always helpful and cheerful. And they seem to stock whatever I wander in to buy. The only gripe I have is the high prices. For some reason, I find that the cvs prices at this location seem to be pricier than the cvs in bethel or Danbury, where I always seem to find better deals! Haha. But nevertheless, as reiterate, my experiences here have always been good! read more

This is the worst run pharmacy, ever. There are always people waiting in line, and only one person at the counter. They put a premium on folks in the drive through, while ignoring people who walked in. This place has been mismanaged for years. read more

Once again friday afternoon and standing inline at pharmacy. 1 register open.. ya think during cold and flu season they might open a 2nd register. Always a line...get there early or go someplace else. read more

I've been a CVS customer for some years now and lately they've really started going down hill. When they started the drive up window, I thought "good, now I don't have to even get out of the car". But now going to the drive up window means a long wait. The last time I picked up my meds, they spent more than 12 minutes with just one car, way to long a time for just one customer. The lines seem to get long and move slower than ever. Today I went up to get some meds and got into line. Again slow lines at the drive-up, and to add to that, they now close for a lunch break in the middle of the day. ( has nobody told them that they can split their lunch break so they can have someone on the counter/drive-up and not have to close?) And I never recognize the person at the drive up window any more, seems like different people now all the time. I'm getting ready to go to a different pharmacy all together. read more

I cannot believe the poor customer service and attitude here. Why do you take vaccine appointments and then make elderly patients wait so long? Took my mom for a covid vaccine. Sure they were busy, but we had a appointment. There were 3 elderly people all with canes and one chair to wait seated. Forty five minutes two of these old people had to wait for a shot while standing because the three people waiting on the pharmacy customers chose to wait on them first. Those seemed able bodied and had no appointment to pick up scripts. Wtf you make people over 80 years old in poor health who had appointments wait 45 minutes? Then I told the woman at the front of the store who seemed to be in charge that there were elderly people waiting almost an hour for shots. She barked at me "WE'RE AWARE! We're resuming vaccinations now!" Heartless b*tch! You shou not be working in healthcare (if you can call cvs that). I won't be back. The Monroe store has more professional staffing. read more

Literally the worst pharmacy in town. I'm taking my business to the Walgreens up the road. Pharmacy cashiers are always confused about everything. It would be hilarious if it wasn't a presciption I needed. The pharmacy techs are all jaded and particularly moody. My prescriptions are always getting "lost" or they can't fill something, or it wasn't called in...or whoops, we sent you the text it was ready but it isnt. Clearly this isn't any way to run a business. I was using this cvs pharmacy for convience, bit willing to drive the extra difference for service that isn't questionable, chaotic, confused and disatrous. Not sure if these are franchised out, or if there is a particular owner, but someone from corporate needs to get in there and clean house or do some better training. read more

Walked in and tried to buy Advil cold and sinus because of a bad cold I'm fighting. It has always helped. The guy in the pharmacy with gaged earrings couldn't find them right in front of him and found a lady who told me what I needed was something different. When I have taken this for years and she wouldn't sell me Advil cold and sinus. Poorest of poor customer service. Never going to this cvs again read more

What a location to go to NYC across the st the condos, for the troubled youth, avoids tolls

Typical CVS - employees always helpful, can get passport photos there - fast drug refills, good parking, good stock of "stuff" - recommend store. read more