I'm not understanding why hours say until 10pm when I arrived at the cvs on Monroe turnpike at 7:50 and they were closed up and dark! Yet hours listed say until 10pm. read more

This is a very well run CVS. The staff is always courteous in the pharmacy while overwhelmed at times is well managed.

This is the worst pharmacy! Totally no follow up on prescriptions by the pharmacy staff. My prescription was sent 5 days ago and I'm still waiting because they had to order it. In the meantime, my prescription ended, the new prescription hasn't come in and they can't track when they will get it but didn't think that it was necessary to call me to let me know. When we tried to transfer it to a new location, it was not transferrable and instead of anyone calling me back, I called to check to see at the new location when it would be ready only to be told that they couldn't fill it. When they called the other this pharmacy back they didn't answer. So I called back to this pharmacy and it was a I'm sorry I should have realized by the lead pharmacist who also denied getting the call. Overall, the fact that they can't track when they will get their orders in and don't seem to care is atrocious and I will be moving my prescriptions elsewhere. read more

Rough time with pharmacy customer service. The store itself is beautiful and clean and super organized. The pharmacy staff could care less if you need your scripts. The registers went down and instead of making use of the drive through register (the one and only working register) they proceeded let us all wait for the front registers to come back on. No apologies or thoughtful ways of helping the client. Not sure if they were overwhelmed as this location offers flu shots as well or what. There is a big parking lot and we won't be back to this location Nice thing is they do offer a drive through pick Up of your scripts read more

The drive thru clerk was rude and had a terrible attitude. Receipt says her name is Chelsea. First she doesn't even say hello just throws open the window and shouts "NAME". Then shouts me the amount and doesn't ask to use card on file so I had to ask. She doesn't say anything just gives me a receipt to sign. I've done this before and never had to sign when using card on file especially for a $12 purchase. Then she sends the prescription back and says nothing. Just rude. No customer service. I'm not looking for a friendly conversation just basic courtesy from a clerk who is waiting on a customer. read more

This experience was an absolute nightmare. As a father of a two-month-old, I was already feeling frazzled and exhausted hunting to find the right formula do to shortages, when I walked into this store. However instead of finding a helpful and understanding staff, I was met with a store manager who seemed determined to make my day even more difficult. I attempted to use a Similac gift card on my phone with the CVS logo on it to pay for my purchase, but the manager immediately came over and began berating me in front of a, untrained employee. He claimed that the store didn't accept digital coupons, I tried to explain it wasn't a coupon and tried to show him the simple instructions on how to use it as a form of payment. I had successfully used this same form of payment at other CVS locations.His response was to tap his finger on the counter pointing to a sign saying we don't take digital coupons, then he started walking away towards the front door of the store. I asked him for help again, and his front desk employee, but he refused to listen and began speaking loudly and condescendingly to me. Frustrated and defeated, I asked for the name of a district manager, hoping that someone higher up would be able to help me. But he didn't even have the decency to offer me that much - instead, he told me to call corporate and walked out of the store without another word. I left that store feeling humiliated, frustrated, and utterly defeated. I will never forget this experience, and I will never return to that location again. read more

If I could give zero or negative star , I would. Customer service is terrible they even dont know what they are doing. Unfortunately, We need to travel a little farther for my prescriptions to be filled but we are okay with that because they are far better then these guys read more

Another nightmare with this Pharmacy. I believe there are two Pharmacists here, two guys. One, a really nice guy, helpful, explains things and is pleasant. The other guy, speaks with a foreign accent (I just don't recall their names) is the WORST pharmacist I have EVER dealt with. The man plays God with customers. He doesn't care in the least what you doctor orders, he decides whether or not you can have it. (You're not a Doctor Dude, you're a Pharmacist) He's nasty, and treats any customer that uses pain medication as a Junkie. He refuses to explain anything, and when posed with a legitimate question, he can't seem to answer it and falls back on his crap attitude and gives an incoherent answer. If you dare try an explain anything to him, he couldn't care less, after all, he's God and controls your medication and health at that moment. He can't seem to count and comes up with dates and times that make no sense but won't take the time to explain his reasoning. For example...If you are prescribed a ten day supply of medication, to him, that means you can't have it in ten days, you must wait 11 days. When you point this out, he mumbles, tells you you're wrong and basically tells you to kick rocks, he's in control. Last time I dealt with him, he actually got nasty with me and said he REFUSED to allow me to use any of the coupons out there to help save a few bucks and go somewhere else if I didn't like it!!! Just a nasty SOB with a God complex, should really take his partner there as an example of how to treat customers. read more

I agree with the comments about the pharmacy. They make careless mistakes and when you complain, they blame you as the customer. I don't have access to their computer so how did I mess up the prescription status and price? read more

The pharmacy cannot handle their job. They give you 30 day prescriptions when it calls for a 90. Then they "fix it" but when you run out you get told you have a month before you can refill it. They will also fill a 30 day instead of notifying you that your refills are done or call the prescriber like they are supposed to. So your insurance either gives you a pass or denies the coverage. This was what happened with my last 2 prescriptions read more

I mainly go to this CVS to order my prescriptions. The biggest complaint I have with CVS, I wish they would stop printing out those coupon receipts...super long receipts and very wasteful and I never use CVS coupons. Their discount prices doesn't make a huge difference in savings... read more

I am still shaken by the rudeness of the store manager who was on duty Monday 3/28 @6:38pm. I will highlight that the pharmacy customer service was exceptional and the cashier there apologized profusely about how unnecessarily rude the manager was when trying to sort out pricing on the vitamins. As a Monroe resident this has been my go-to since switching from Walgreens. Although pricey for some things this CVS location became my favorite. I felt bad for the cashier who asked this manager for help with a price followed by the manager slamming the pharmacy door by the register. All of this was uncalled for and without hesitation I let the manager know his behavior was rude to me which he tried to deny. So why would your own employees point out how rude and angry you were AND apologize to a customer. It is because of the politeness of that cashier that I made my purchase. Please provide refresher training for management. read more

This store is the epitome of stupid! Text message Thursday your scrip is available for pickup.... Saturday morning script is not ready yet! Hands me 2 scripts! One correct, other I receive by mail, question? Do you not take it any more? Nope I get this by mail! Since when? 3 years ago!! Slow! And stupid win the race! read more

Shame on you CVS. Needed to purchase my daily face cleansing product. It was 40% more then Walmart. You need to stay competive, no coupon offered would beat Walmart. Guess I will not be in your stores any longer to make any purchase. read more

Worst customer service I ever received! The pharmacist along with the staff have no idea what they are doing. Twice in a row they told me that my medication wasn't in stock, after me calling both times ahead of time and someone telling me they carried the medication and it was available . Both times after me complaining, the medication magically appears! Then I call and someone tells me it's too early to pick up my prescription, meanwhile I'm holding my prescription and it's exactly 30 days from when I last filed it. Get it together ! Either the staff doesn't know what's going on or they discriminate against people who are a controlled substance. read more

This town needs to get a new tenant in this lot. How is this pharmacy able to soak up all the business around here. Medicine is never in stock on time, they blame doctors and customers if they mess up, and they never answer the phone. When my current insurance does not require this joke of a pharmacy, it will be not a moment too soon. At that time, I will NEVER go back here or to any other CVS. read more