Hello, I would like to give an excellent review for a store employee at the CVS store on 86th Ave and Coral Way. His name is Leon Villa. He's so kind, supportive, helpful and very professional. Whenever I need assistance looking for a specific item, he does not hesitate to help me. He also assist me with applying all my available coupons. He always has such a wonderful demeanor about him and is so friendly. Leon Villa is truly an asset to the CVS store and deserves recognition for his excellent customer service. I hope this review will be brought to his managers attention. read more

How can I give it a -5? Went to buy greeting card and the aisle was COMPLETELY blocked with huge crates and boxes. What management!

Terrible pharmacy makes you jump through hoops to get your prescriptions. Refusals to dispense with doctor communication after using same pharmacy for prescription for over 3 years. Discriminatory for mental health medication. read more

This was probably the worst CVS I've ever been to. Came here during Sunday night when it was less busier. I usually calculate the costs of merchandise that I am going to get and figure out which coupons to use via the CVS app prior going to the store, so that the transactions would go smoothly. But the two staff members at the register were really impatient, annoyed, and unprofessional. They gave off vibes that they really dislike their jobs, as they were frustrated when I showed them from my CVS app the coupons that I am using. I was only getting 4 things. The female staff member got frustrated, kept sighing, tapping the system screen, and told the male employee (maybe he was the evening manager) to help out. He got frustrated, raised his voice at some point, and said the only coupons that can be used are the only ones showing on the screen. He had no patience at all. I said calmly, I'll step aside to do some calculations while he can attend the other customers. He replied with annoyance that the screen is going to show the same thing anyways. When I went back to the register, the lady was back and did my transaction. Their system's coupons did not match the ones in my CVS app, so I ended up just paying for the items because I didn't want to be there any longer and continue to experience the negativity. This other customer was frustrated too with the service, but was very rude, cursed, and ended up walking out the store with without paying for his items. Look, I get it. Customer service jobs are not easy and can be annoying when customers use coupons. But I always plan beforehand and am polite, calm, and patient about it. Other CVS stores I have been to are usually patient and understanding, and even being helpful explaining how I can save more. This CVS was pretty well stocked, but it was the worst CVS I had ever visited, but I thank the staff members for working there because someone has to work there anyways. read more

CVS Pharmacy - Building - Drugstores Near Me - Miami, Florida

Came to this CVS to refill a prescription on my way out of town, so I really needed my medication quickly. One of my prescriptions was ready, and the other was on hold for some administrative reason. Staff can make or break an establishment and the group working the pharmacy on 1/13/23 @ 7:30 pm were amazing! Everyone from the pharmacy assistant, to the cashiers, to the pharmacist were helpful, jovial, quick but thorough, and attentive to my needs. They also efficiently made it through quite a long line of patients. I switched to this pharmacy years ago after a terrible experience at a different one and have never regretted the decision. Bonus: this pharmacy is open 24 hours, so you can go whenever is convenient. read more

CVS Pharmacy - pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy pharmacy - Drugstores Near Me - Miami, Florida

Seriously? 45 minutes to pick up a prescription is bit much. At least the store is absolutely filthy so there's that. read more

CVS Pharmacy - Drugstores Near Me - Miami, Florida

Bad customer service! Unable to redeem insurance OTC benefit for my elderly mother who had a severe cold because although I had her insurance card and Medicare card Aslin, the associate , said I could not get her medications because I needed to have a photo ID for her. I have previously obtained medications for her at this same location read more

Went last night to grab some medications from the drive through. I had a pleasant experience with one of the pharmacists. She was smiling and sincere. A smile will almost always get 5-stars. She took my information without any issues. Even took the time to check to see if my other children needed meds that were possibly sent in. She was quick, efficient, and friendly. I go to this CVS because it's a 2 minutes drive from my home, but last night was more than convenient. It was pleasant. read more

See all

I you have a need to call and verify your prescription is there and your doctor put it thru good luck Your dr will say yes and you have drive there do a line and they say no When you call this CVS WILL NEVER ANSWER !!! read more

CVS Pharmacy - No one answers - Drugstores Near Me - Miami, Florida

I called about a prescription and was on hold for 25 minutes. I spoke to a pharmacist and asked if they had my prescription in stock (we spoke for about a minute). The pharmacist put me on hold for an additional 26 minutes! So, I was on hold for 51 minutes in total! This is absolutely ridiculous! And to top it off, the pharmacist hung up on me after I heard him pick up the phone. No one called me back. My problem was not resolved. I am furious as this was such a waste of time and lack of consideration. read more

CVS Pharmacy - Drugstores Near Me - Miami, Florida

Hey!! Please CVS managers, don't care that this pharmacy has such bad reviews!!!. The situation is always the same. No one picks up phones. Had to come in person to get questions answered after a 55 minute on hold. Lines at location were very long. Andrew Smith read more

Pharmacy is a mess!! Long lines in store. The phone is never answered!!! A new manager needs to be hired to fix this mess!!!! Enough is enough!!!!! read more

No one picks up phones. Had to come in person to get questions answered after a 55 minute on hold. Lines at location were very long. read more

CVS Pharmacy - customers in a pharmacy store - Drugstores Near Me - Miami, Florida

See all

La farmacia tiene deficiencias que llegan a calificarse de mal trabajo, no envían mensajes para la recogida de medicamentos como recordatorio, y cuando uno va a recogerlo siempre hay alguno no disponible y lo hacen ir varias veces por el mismo medicamento, no entiendo como no hay stock de medicamentos para enfermedades crónicas que son el expendio más frecuente, usualmente no hay el trato adecuado por el DryTrue cuando uno reclama la falta del medicamento que deben entregar, las justificaciones son una falta de respeto, pues atrasan la continuidad del tratamiento por el medicamento en falta hasta más de 4 días. Una farmacia que no tiene stock de medicamentos y no garantiza estos a sus clientes no es una buena farmacia. read more

Worse pharmacy ever. I have elderly parents that use this as their central pharmacy. And it's VERY common for them to be called to pick up a prescription that, once they get there, is either a) not ready, or b) wasn't for them. This place is a complete chaotic mess! Only in Miami, FL could you find such sheer incompetence and negligence. My poor parents constantly have to leave their house, get in their car, and drive to this place ty just be told that here's nothing for them there. This place is an utter joke! And I wonder how many other elderly people go through this same inhuman treatment because the people working at this place are just unprofessional, uncaring morons. read more

The Worst CVS Pharmacy!!!! Nobody answers the phone. They have no patience for their older customers. They treated my 81 year mother so bad! They need to hire better educated people to deal with their public. read more

The customer service and the CVS is below par it is absolutely atrocious. The system that they use to communicate amongst each CVS is absurd ridiculous once again atrocious and abs and not functional. I am a surgical trauma ICU nurse I understand how system should work order and functionality. This CVS has absolute zero functionality. The pharmacist will argue with you that you do not have any refills when in actuality you do and it's confirmed and other CVS is there for the intrabusiness communication is terrible extremely unprofessional. I would highly not recommend CVS I would recommend smaller business size pharmacies or even possibly Walgreens. How about the small business that is not a major corporations and no longer cares about customer service. read more

The service is aweful they dont answer the phone waited 45 min and no answer they never ever do! Its worthless service ! They send you message your rx is ready you go snd is not! They will tell you you have no refill! Always take last bottle and then they are like oh yeah see it here ! They rude ! I have been going there since they were eckerds ! But will be transferring all my rx as well as my mom when every time for 8 month you have a terrible experience its time to move on read more

This store is disgusting (i.e. floors are dirty, boxes laying around (trip hazard), looks like nobody has cleaned in a while. Staff is semi-friendly. Don't bother calling you'll be on hold for 20+ minutes. read more

I only visit this CVS because of its convenient location to me. Other than that, ugh! Customer service here (not including pharmacy) is horrible. Not a smile, not a welcome, won't even look you in the eyes at check out. Lack of professionalism, rude to customers. Also, the line builds up and becomes longer and longer and longer and they don't ever bother to call for backup. Pharmacy staff is nice and helpful, but the pharmacy gets really backed up too. Lines can get ridiculous! Understaffed. Get it together, CVS. read more

I am giving it one star because there is no lower choice. PLEASE NOTE REVIEW IS FOR PHARMACIST ONLY. I have been a customer at this location for as far back as i can remember, way before CVS took over and thats been a while. So here goes. Last week my fiancé brought a prescription with 2 medicines on the same script as the meds are needed together as one compensates what the other removes. Anyways they only noticed one of the meds and i had to come back and point out their inability to read. They made the missing med (with no sense of urgency to fix their mistake). Now i come to fill a regular script and this useless pharmacist (same guy every time) looks at script and tells me from way back in the pharmacy (he had to scream it so all could hear him) "sorry i dont have this medicine try checking back in a week or so". Ok so WTF was that. First of if you look at the script its not something you just sit around and come back in a week to see what excuse this guy has to work less. Secondly, he could have easily done what has been done before and tried to see if he could have it shipped in from a different local or even offered for me to try and see if another CVS had it but what should not have happened was what did and that treat a client and a loyal one at that like nothing. So while my patronage is probably not going to be missed by CVS i hope it gets others mistreated by this dirtbag to keep complain till they do something about it. Finally again this is a review strictly on the pharmacist working there tonight at this time. read more

I guess CVS doesn't care what is written about the company and see all the reviews about picking up the phone and no changes !!! 45 minutes for someone to pick up and hang up on me . cvs can keep my prescription I called my doctor and ask them to call Walgreens. Who offer a much better customer service and has all the vaccines that we need or prescriptions read more

This CVS pharmacy is horrible at customer service, providing commonly prescribed medication within a reasonable amount of time and not to mention that it's IMPOSSIBLE to get ahold of someone when calling. That's nonexistent. I just recieved a recorded message phone call that one of my child's meds that I JUST dropped off a prescription for isn't avail, which for some reason they couldn't tell me while I was there, instead they told me to come back hours later (for an extremely common medication that should be in stock). Now I've waited on hold for 20 mins so far to speak to someone on the phone, finally decided to hang up! Never fails. Impossible to get good service this pharmacy in person and on the phone!! read more

Absolutely *appalling* customer service at the pharmacy. The pace of the pharmacist makes snails look like sprinting athletes. Avoid at all costs. read more

I visited this pharmacy to pick up a prescription for my father. There were several precautions and the mask mandate in place. After standing at the register and waiting approximately 10 minutes (while there were no other customers) I was finally attended by the pharmacist, John Zapata. I was completely ignored by the 2 two technicians on staff. I told him I was there to pick up a medication for my father but he said it was never sent in. I moved to the side, called the doctor's office and when asked for the pharmacy number, I asked John and he quickly told the technician to give it to me and the technician began writing it down on a piece of paper. At this point John tells him "Why don't you just tell her, you don't have to write it" but I thought to myself, why couldn't you just give it to me?? I quickly figured out that 1-John the pharmacist can not multi-task and 2-the technician did not speak English and just by looking at me, thought I did not speak Spanish. As I waited for the medication and stood where the pick up area was located, I heard the "lead" technician, Marcos say very loudly in Spanish that I was "looking at him with a face" (which was a lie and mind you, I am wearing a mask so you cannot entirely see my face) proceeded to walk over to John and ask him what I was waiting for, John whispered something and they both had a laugh. All of this while customers had gathered and began looking at me. He then went over to the other technician (who gave me the pharmacy number) and in Spanish continued to berate me not realizing that I was understanding everything he was saying. He then said he was taking a break and stepped away from the pharmacy. I walked up to the counter (because by this time I had already been waiting long enough and I wasn't having it anymore with the blatant discrimination going on) and told the technician in Spanish that I would like to know if the prescription was called in by the doctor and if it was being prepared. Both the pharmacist and him looked up in disbelief that I spoke Spanish. Long story short, my father's prescription was magically filled in two minutes, which if you know this pharmacy, it is unheard of because everything takes forever. John was trying to have someone else ring me up because he obviously did not want to help me due to his lack of professionalism and help earlier. He had no choice, came over to the register and gave me the most worthless apology and said "you know it's a cultural thing" to which my response was No, call it what it is which was discrimination because I do not fit the profile of a hispanic woman in Westchester and you thought you could get away with talking about me in a language I did not understand. When I lived in the area, I used Eckerds and transitioned to CVS once they closed. My parents as well. In all these years, I have never been treated so poorly. That entire pharmacy staff (excluding the older lady that was working because she clearly wanted no part in their stupidity) need customer service training, specifically something regarding HIPPA violations, race, language and using their indoor voice. ONE STAR because I can't give zero. read more

Pharmacy is always backed up. Drive they and walk in. But they are open 24/7 so I guess that's how they redeem themselves. Friendly service.

These people are the worst. The only thing they do they can't do it right. Staff does not answer the phone even if they getting a call from another CvS location . It's insane how they work. read more

Claudia is a miracle worker! I'm telling you, I only had a loose description of the color and size (from my memory), and not even an exact description of the product, and she was able to find it in under a minute. It was so impressive that I went over my entire shopping list from OTHER stores and, sure enough, found that I could get it all here. Straight up, I'm not normally a "CVS person", possibly even anti-CVS... okay, yes, I'm against them quite often. This one, however, has gotten me to raise my eye brows and start looking at some words I might have said against them... and wonder how it would taste to eat those words. Just saying, at least this location -- and especially Claudia -- complete rock stars! read more

Terrible customer service, employees didnt bother to help, and cashier was texting while I was talking and asking her questions.

I'm giving one star because I have to but this is the worst CVS ever. My son had all his wisdom teeth taken out and they said I had to wait till Monday which is four days away since today is Thursday so I ask the tech Lazaro if he can call another CVS to see if they have them and he answered no it's a narcotic and they won't give me that information over the phone. That's funny I went into YELP and found the next closest CVS on 97 & SW 8 st and the tech told me over the phone yes we have them come on over. read more

I love cvs! Always has what I need and pharmacy is always quick and easy!

Open 24 hours. That's the only reason I come to this location. Trying to find an employee when you have a question is next to impossible.

We had to change our health insurance coverage with Mauricio at this CVS. Although it was a confusing situation for us, Mauricio took the time to explain all of our many questions and answered them all in detail and with great knowledge. He was very professional and courteous. We have been going to this CVS store since the "Eckerds Drug Store" days and Mauricio made going to the drug store a pleasure. He is an asset to CVS and should be commended !! read more

And here's the WORST EXPERIENCE I had in my life with a Pharmacy, not even in Cuba I went through this. #CVSPharmacy My grandma is 80 years old, she has Cronic Hipertension, on Tuesday she was experiencing high levels as 215, which is pretty alarming, I ran instantly with her to Baptist Hospital in Kendall, where we spent the whole night until 2 am, and no doctor would call her, they not even worried about taking her signals, until I decided to go ask what was happening, and they just told me " you need to wait" because there were more cases before her, and they put on the sistem she was experiencing vomits when she actually arrived to the hospital with high blood presure ( which was told to the receptionist at first ) .... end of 1st Story no body took care of her, I wonder what would happended if she was experiencing a heart attack and they put her on hold for all that time.... when they were supposue to at least take her signals and do an electro.... 2 part... to the Next morning I took her to her excellent primary doctor, he examined her and sent a prescription for her medicine to the Pharmacy... Happens that Walgreens is not longer working with her Health Care Insurance so they told me #CVS had already the prescription ( right across the street) since 12pm I was trying to get her medicine and they would always said they were trying to get the prescriptions, I ended up calling to the other pharmacy and asking for help I needed to get her medicine, high blood presure could kill a person, I spent on that the whole afternoon, until my last call at 9 pm and the last guy who answered my call,( after Walgreens already confirmed they sent the prescription about 5 pm )Just told me : - you need to wait until we have your prescription ready, I explained to him what was happening with my Grandma, and the guy told me -That's not our problem, you need to wait. I guess, they would have a big problem now if something happened to her read more

I've only been here one time and it was at 11 pm, but the customer service was good. They greeted me and when the line reached 3 people, the manager came in immediately to open up another register to ring out customers quickly. Good attention to detail as this is a complaint I had about another CVS. read more

I just saved an average of $700. The pharmacist called me to get my email in order to apply for a coupon for my 2 medications that were extremely expensive even with my insurance. I cant thank her enough for taking her time to do this for me. I'm getting discharged from the hospital and I would have had another heart attack if I had to pay $700 for 2 medications. read more

Second time I visit this location and the customer service is horrible. Nobody greets you when you walk in. An employee with glasses is wearing headphones and talking on the phone. Also, forget about eye contact, they will not interact. read more

Stay away from this CVS Pharmacy! The doctor entered a prescription here upon my request because it's close to my house. My daughter was running a super high fever diagnosed with strep throat which is highly contagious. I went to the drive through and asked if they could please also give me Children's Advil with her antibiotics to which the lady rudely replied no we can't. I'm not sure if they changed the rules, but I've been helped in the past when the Dr has prescribed medicine with over the counter meds. It's not like I was asking to buy a bottle of wine. If they can come around the counter to help when you are in the store then why can't they grab a bottle of Advil. She said it was the rules even though it was raining and my daughter was crying. What is the point of having a drive through? They tout convenience and speediness. Yet, they offer none of those. if they want me to drive through for prescription and then get out for the rest then the drive through is useless! I may as well take my prescription elsewhere if I have to get out of the car on top of getting rude customer service! Next time I will go to Publix where this prescription is actually free and the customer service is great! Yes I have to get out of my car but I had to here anyway! read more

I love this CVS!! The Pharmacy is great!! I rarely wait a long time, they normally ask me if I could wait about 15-20 minutes for my prescription to be filled. They are very nice & you could tell they have a lot of business. It's 24 hours so I like going when it's pretty dead, but don't mind going when it's not. The little rewards card isn't an issue for me...to each his own. I feel that there are so many places that have little key chain reward cards, it doesn't bother me to carry theirs on mine & add it to my small key chain reward cards collection. The parking is fine just as long as you don't park under the trees in the front of the store. Beware for the pooping birds!! No matter the time, birds are always there!! I got something refunded without the receipt. It was store credit but I didn't mind since I was going to buy stuff from there anyway. When I'm not in the mood to deal with Super Walmart I go there. Sometimes I just prefer paying a little more & deal with less people, lines, etc. read more