Absolutely the rudest pharmacist I've ever dealt with. I'm not going into details but I'm calling CVS corporate and emailing them. Moving my prescriptions to Walgreens. I'll never set foot in another CVS. I hate to say but I feel prejudice was involved. read more

You couldn't find worse customer service if you tried. My 87 yr old neighbor went in to buy some stuff and asked an employee if he could check him out snd was told no, use the self service kiosk. My neighbor told him he didn't know how and could the employee help him? He said no. Neighbor had to leave and go somewhere else. Borders on ridiculous. Steer clear if you can. read more

THE RUDEST EMPLOYEES I HAVE EVER COME IN TO CONTACT WITH. My 3 year old had to use the restroom, so running around frantically trying to find it to prevent an accident, I asked the pharmacist. She responded, just one sec - no big deal. I happened to turn and see an employee on the floor and just asked him, seeing the pharmacist was busy, his response was "DIDNT SHE JUST SAY ONE SECOND?!" Then aggressively got off the floor to go get the keys and unlock it. Apparently, that CVS doesn't have a public restroom - but how on earth was I suppose to know that when all the others do have restrooms. NEVER AGAIN! ATROCIOUS! DO BETTER! read more

I usually pick up my prescriptions in the drive through, but went inside on my recent visit because I needed to grab a few items. I immediately noticed that the store was clean and organized throughout. Huge kudos to the guy working in the pharmacy because he told two people they needed to have a mask on. My prescription was free so I paid for my other items at the front counter. I had some gift cards and the cashier was confused about how I could pay for them. She said I could only use a debit card, but I like to use my credit card in order to get points. She went back and forth about what I could do and then called the manager to the front. When the manager arrived, the cashier didn't say anything so I had to ask and he said a credit card is fine as long as my ID matched. Other than that hiccup, I'd say my shopping experience was good. read more

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I don't know what has happened to CVS, but it's terrible. I have been using CVS for 15 years and it used to be such a good pharmacy. It's now understaffed and poorly run. The main cashiers are nice but the pharmacy is just bad. I will be switching soon. Ann C. read more

The explores of the series were nice (albeit disinterested) but the Pharmacy employees were RUDE!!! The store was stocked, prices are normal for CVS, but I couldn't find anyone to check me out. Thank goodness for self-checkout or I might still be waiting. read more

I've dealt with 3 different CVS's and they're all the same. They all fill my prescriptions whether I'm ready for them or not, regardless of the words that come out of my mouth that say differently. Then you sit in drive thru forever with customers buying toenail fungus cream or whatever it is they're buying that they should go inside and get because the drive thru should be for prescriptions only and it would move faster, so i now decide to go inside because the drive thru line isn't moving at all. There is no one inside except a pharmacist filling prescriptions that are on auto refill that most people don't want filled yet and someone working drive thru and the phone saying, "Pharmacy, Line 1", only the pharmacist never picks up the phone......don't get me started on this!!! The employees don't even look at me for several minutes which is annoying. You know they see you and filling prescriptions is more important than waiting on customers that are standing right there. After waiting 12 minutes, the pharmacist asks if they can help me....12 minutes!!! What kind of Mickey Mouse place is this? What happened to customers come first? I've tried 3 different ones.....Cleary, Airline and Severn. This is the lousiest service I've ever gotten from a pharmacy. When I get a pharmacist who finally doesn't do all that, they're transferred to another store. The only reason I put a one star is because I could not select anything lower. read more

This has got to be the WORST place to pick up your prescription medicine due to the very poor customer service these people give you. I witnessed a tech talk down to an elderly lady because she was hard of hearing and did not want a certain medicine that was filled for her. The tech was very rushy and demanding to the elderly when she was paying. Aside from this incident, I have had numerous bad episodes with this location with one from having my wife's prescription stating that it was filled, but when we went to pick up, they said they did not have it. They said they would have it ready the next day and stated that they would contact us when it was ready. The next day came, we had no phone calls, so we contacted them and they said they still did not have it. If my insurance still accepted Walgreens in their plan, I would go back to them in a heartbeat. The actual Pharmacists are usually busy filling prescriptions and taking phone orders, but they are also helpful as needed, hence the complication they were addressing with me. This place needs to find new pharmacy techs that is willing to work and not just want to be there to get the pay check. read more

I used to live 2 blocks from this particular CVS pharmacy store. It is similar to most of the other CVS stores with a couple of exceptions. The cashiers that work here are pretty efficient, and fairly friendly. However one of them bore an Uncanny resemblance to Saturday Night Lives androgynous character "Its Pat". The best thing about this location is the Redbox. The Redbox kiosk is located outside of the building so you can access it after hours. You really can't beat a dollar a night for a DVD. In short decent service and a Redbox kiosk. read more

CVS Pharmacy - cvs pharmacy - Drugstores Near Me - Metairie, Louisiana

The CVS pharmacy on Severn is horrible. The pharmacist was extremely rude . She also kept lying to us about my prescription. She failed to get my prescription transferred and blamed it on everyone else. I basically had to do her job for her. I sent my 83 year old parents to pick up my prescription. She said she had no prescription and didn't know what she was talking about . I talked to her and she said it would be ready in an hour. She asked them why did they even come to this store? This was a cream all it needed was a label. She caused me to suffer excruciating pain for hours. They don't care about their patients. I am going to report this to the board so this never happens to anyone again. I would blast her name but I will take action first. read more

There is no customer service at this pharmacy. After sitting for 20 min in my car as if they didn't see me I'm told it will be 2 hours. Come back and told they couldn't read the name so it was not filled!! If they would have acknowledged me in the beginning at actually looked at the prescription before just sending me off this all could have been resolved. And to my opinion the name was completely legible they just didn't care read more

CVS Pharmacy at 4301 Airline Dr Metairie, LA 70001 I see why this location has so many bad reviews . . . so rude. The cashier LYONISHA, wow, hard to believe any business would keep her as an employee. I tried not to make a scene so after she finished with her "OMG" and other room comments (because the $3 bonus reward wasn't on my card and I needed to "add to card" - apparently I took too much time for her - maybe they should speed up their app some, not my fault). I would have complained however, her rude comments were directed to the manager standing right next to her. So, I called the corporate office. I can say for sure if this were my regular location I'd be going to Walgreens. I'd NEVER strep foot in that door again. The CVS location on Williams in Kenner is great, very helpful and courteous employees. I have a lot of prescriptions with them and I spend a lot of money there . . . if that had been my first time in any CVS I can assure you I'd never return. Do yourself a favor and find another location nearby. read more

This pharmacy SUCKS. I went twice to pick up my medication and both times the pharmacist just said nothing was in the system. When I finally told them that my dr had called it in days earlier they looked again. " Oh we're out of that medication !" Instead of telling me this in the first place. He could have called it into another pharmacy. Very AGGRAVATING ! No HELP AT ALL. read more

This was my third attempt to get a Rx refilled after going to the Cleary Store. As usual, they didn't have it. In addition, I was told their fax machine was not working. I'm sure the District Manger, Leslie has an corporate card. If, I was in her shoes I would have gone to Office Depot and purchased a fax machine. How can a pharmacy function effectively without the basic necessities? The gentleman who helped me was kind, but CVS Pharmacy is a poorly run company. As a loyal customer for many years, I finally had it. I have change companies and so far so good. I video taped my last experiences (Airline/Cleary) and would like to send them to the Regional Manager Kevin Strorm, but I haven't been able to find is email address. read more

Ok, here it goes: I definitely do not have a lot of good things to say about my experience with this pharmacy. I am a loyal patron of the CVS in B.R. and have always had excellent experiences there. I wanted a prescription transferred to a Metairie store (mistake!!) for convenience and was treated with curtness and outright judgment. The prescription was already ready for pick-up at the B.R. store and this store went out of there way to not fill the prescription. I spoke to the "Pharmacy Manager" who treated me with curtness and again a sense of judgement, something I never experienced at the B.R. location. Needless to say, I don't think I will be returning to this store and am saddened to think that I may not find the level of care in Metairie that I experienced in B.R. read more

Dropped my Rx off and was told it would be ready at 2:30pm. I returned at 5:30pm and was told they didn't have anything for me in the system...... after a few minutes of searching around the pharmacy, they found my Rx, which of course was not filled yet. If I had the time to "wait" for my Rx to be filled, I would've waited when I first dropped it off. read more

This CVS is ridiculous. Trying to get a refill is insane, phone call trying to place the refill was 25 minutes on the phone waiting for someone to pick it up, nobody ever did. I decided to drive there, but I have to wait 3 hours to get the prescription, for something already put together. read more

When it comes to buy groceries or over the counter medicine, the service is ok BUT for window pick up (prescriptions) they are really SLOOOOOW and not very nice! read more

CVS pharmacy has an all-around climate of poor customer service. These are the rudest people with no empathy whatsoever. For some reason this particular store is the worst. Don't even think of having a Class 2 medicine filled here, unless you don't mind being treated like a drug addict. An older lady at work had neck surgery and was a passenger in the drive-thru as she and her son stopped there after being discharged from the hospital to get her pain medicine filled. A typical pain drug, Percoset, and she is sitting there so you can see her age and the neck wrap etc. And I'm sure that the prescription was direct from the hospital. Not only did they say they couldn't fill it, their policy is that they do not call another store to see where you can get it! I could not believe they did that to her-and she had to go to 2 other CVS before finding one that could fill it. She had to use CVS because of her insurance, so if you have a choice-stay away! I understand there is a drug problem out there, but seriously, the pharmacist isn't intelligent enough to make discretionary decisions about someone legit and a drug addict?! Ridiculous! read more

I quit shopping here a year ago after hearing the manager verbally abuse a staff member. That was the 2nd time that same manager had spoken unkindly to an employee working the register. Although I quit going inside to make purchases I kept my prescriptions at this location simply due to the close proximity of my home. Tonight I called in a prescription at 5:30 pm and was told it'd be ready by 8 pm. Although I didn't receive a text confirmation it was ready, I went to pick it up. Since I need it for the morning. I arrived in the drive thru at 8:49 pm. Due to the long line I didn't make it to the window until exactly 9 pm. The woman saw me, we make eye contact and she pulls the shade down. I went inside and was treated so poorly by the pharmacist I'm at a loss for words. The woman that pulled the shade down had to have been the same woman I spoke to earlier in the evening and she was rude on the phone. After I pickup the prescription tomorrow, I will never use this horrible place again. I'm also calling customer service tomorrow. Which likely won't make a difference if they treat their customers half as bad as this location. read more