This review is mainly based on customer service and about an associate who went above and beyond. The interaction was so fast unfortunately I couldn't catch his name. My daughter is in the stages of potty training and she just couldn't hold it so cvs happened to be the closest place. I walk in with gun blazing lol and the associate came and asked if I needed help. I told him our situation and he kindly rushed to help open the restroom up for my little mini. When we came out I offered to get her a reward. The same associate came out with a complimentary cvs coloring book with crayons and stickers for my little one. That was so sweet and made our panic moment to a rewarding and unforgettable experience. My daughter is so happy, so thank you! read more

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Shit show. Their systems are out of whack. Online, at the counter, drive-through, on the phone. Employees are cool though.

It's the joys of life to make others smile. Let's walk the adventure of life. Truly it's a solo trip mostly. The small moments that we can share with others is what makes it grand. This is the closet pharmacy to the hospital. That individual is all cooped up in the hospital and they need something to make sure that they know someone cares. It's a typical idea to bring roses to show them they are loved . This store had all that we needed to make that individual feel special. Plus chocolate candies too . They sell Godiva here. Wow! Now when we pay it's a machine and easy process . We were in and out . We had no problems with check out. But we did not encounter any other humans that were not employees. They make it nice and simple. Or is it. Without the human it's cold and sterile. For it's like the world of hope and believing in unicorns and other creatures. But the experience was grand. Now off to deliver the joy to others. read more

CVS Pharmacy - Sometimes things come in small packages too. - Pharmacy Near Me - Las Vegas, Nevada

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Their pharmacy lacks soft skills and basic accountability - I said what I said. We've had multiple preventable issues. After changing insurance, we went twice in person to make sure the update was reflected. When we picked up our medication, they still billed the old insurance. We had to waste our time coming back to fix it, wait for a new prescription, and get it re-billed. Another recurring problem is liquid antibiotics. CVS claims the bottle contains the exact amount needed, but we consistently run short, even when we are extremely careful with dosing. Liquid medications stick to the bottle, dry at the cap, and syringes retain small amounts. Those real-world factors make "exact dosing" unrealistic and honestly shows how stingey these pharmacies are to maximize profits. Instead of acknowledging these practical issues, the pharmacy staff often respond defensively when customers are understandably frustrated. I recognize pharmacy staff are likely overworked and operating under a rigid corporate system, but patients are the ones who pay the price when compassion and accountability disappear from healthcare. I said what I said (again). People come to pharmacies because they need help, often urgently. Compassion and patient advocacy should come with the profession, if not, don't work for a pharmacy or don't step into the field. I said what I said 3x and hear that again! read more

Huge thanks to Sylvia at the CVS Photo Center! We placed a large poster order online and received an email saying we'd get a confirmation once it started printing. After some time passed with no update, we decided to call -- and we're so glad we did! Sylvia at the Photo Center answered right away, took our info, and said she'd check with the team and call us back. Keep in mind, this was around 10 p.m., so we told her we'd be fine picking it up the next morning. Not long after, Sylvia called back to confirm that our posters were being printed and would be ready when we came in. She was so kind, attentive, and professional. Because she was so reassuring, we decided to swing by that same night -- and sure enough, our posters were ready and looked amazing! The quality was top-notch, and now they're proudly hanging in our home's banquet area. Thank you, Sylvia and CVS, for going above and beyond! If you're looking for quality prints and great customer service, the CVS Photo Center is absolutely worth it. read more

The manager Dolores is very unhelpful and rude. Accusing me of calling her a liar to my husband after I walked away, so unprofessional.

Whatever happened to two drive-thru's for the pharmacy? I really wish CVS would hire more help. The lines at the drive-through are absolutely ridiculous. read more

Fast and easy drug store. Good prices and close to home. Friendly staff always. Very helpful. Good sales on medication. Clean store. read more

CVS Pharmacy - Picking up some medicine - Pharmacy Near Me - Las Vegas, Nevada

if you call in. drive in at the same time. you'll find them on their phones or lagging at their job and you'll reach the counter faster than you see them take your phone call off HOLD. Try it. this is the most lallygagging walgreens I've ever experienced. just terrible customer service and rude employees. read more

Worst pharmacy with inefficiency and workers who really don't care about customer service. Horrible horrible horrible!!!

They sent a message saying attached med was ready. When my family went there and while they were waiting for the medicine CVS text me another text that stated it will be ready another time same day? Is that right? The pharmacist at that time in defiance argued with showing the revised notification that medicine would be ready 12 noon. Totally not acknowledging the first text. Later when we went back later the pharmacist goes "Oh well maybe it was not ready.." So if it's not ready then why are you texting to come get it? Think people working there need an audit as several departments in this country for corruption, compliance and customer care. They are totally not interested in acknowledging it was their negligence and then customer service... Yelp Here is the thing. Yelp gets a flag notification from the business talked about and they immediately flag your review. Think if that's how it is then Yelp should end their business as they discourage honest reviews that help warn people. They need to allow people to edit their reviews as and when they want. That is freedom of speech that is being censored. Do not reprimand honest reviewers to please corrupt businesses. Not all reviews will be pleasing but they are honest and with evidence. So stop emailing me from your head quarters. No one wants to complaint about a business for fun it's usually when people are wronged. No one wants to accept their mistakes and therefore ruin the name of their business. We have too much corruption at every level in our country. Too much resistance to honest people at all levels and now Yelp. read more

CVS Pharmacy - Text came in exactly the time we were there to pick up the med based on the previous text from CVS - Pharmacy Near Me - Las Vegas, Nevada

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So disappointed in CVS STAFF & Management. Trying to check out. Tried to use kiosk. Clerk at counter comments to others in line, "She's so angry". Not angry, but impatient! I had stood in line to ask her to call for help when there was no response to persistent auto call for help. Left without $44 purchase. read more

I heard a pharmacist tell a technician to mix my daughter's medication and I'm pretty sure they aren't allowed to do that.

Run away. Worst pharmacy ever. Items constantly out of stock. Drive thru always broken or wait 45 min. Just as long to wait in line inside. 45 min of watching some incompetent or overworked, burnt out staff manage two registers at once. Pay extra for rx delivery but you'll never get to use it because their system is always malfunctioning. RUN Switched to Mark Cubans Cost Plus mail order pharmacy and so far cheaper and 90 days at a time. read more

Wanted some consultation from the Pharmacy on which treatment was best for misquote bits. The guy working the front counter provided amazing help, but recommended consulting with a pharmacist. This place has to have the Worst Pharmacists that I ever experienced. Zero customer service (rude), and ZERO product knowledge. What a disgrace. The guy at the front checkout should be the Pharmacist. He had excellent product knowledge and customer service. read more

PLEASE AVOID THIS PHARMACY AT ALL COSTS! I typically get my prescriptions filled at this pharmacy, but I will no longer get my prescriptions filled here due to the service. The staff is untrained and very rude. This evening I called to re-fill my prescription and once I got ahold of the pharmacy to speak with someone, she immediately stated "there's 2 calls ahead of you, I'm placing you on hold" then places me on hold. There was no greeting, there was no "thank you for calling CVS pharmacy, may I place you on a brief hold", there was nothing. So I sat on hold for 5 mins and once she came back on I asked if she could transfer my prescription to another pharmacy in town. She stated "I can't do that, you have to call the receiving pharmacy to have them do it." I know this is a lie because my husband used to work at Walgreens as a pharmacy tech. But I play along and call the receiving pharmacy. That pharmacy was amazing, picked up right away, had a cheerful greeting and was able to transfer my prescription. Before I got off of the line with him, I asked if the other pharmacy was able to transfer or was it true that I had to call the receiving pharmacy. He stated that they could've transferred it for me. I thanked him and we hung up. I then call this pharmacy, S Durango, back so that I can speak to the pharmacist directly. Again, I'm placed on hold rudely, without a greeting. The pharm tech then comes back to the call and I ask to speak to the pharmacist. She then hangs up on me. So I call again, she immediately answers and I ask if she can allow me to speak to the pharmacist without hanging up on me and she states "I didn't hang up and you, gosh" (straight attitude) and transfers me to someone. I doubt it was the pharmacist that she transferred me to though, I'm sure it was one of her co-workers due to how they spoke. It wasn't professional. So I urge you to go to any other pharmacy in Vegas. This one is just not professional or customer service oriented. I've had several issues with the service here over the past (3) years. read more

This store is a very good upkeep location, if you have any issues, the manager was very supportive and communicative. I recommend speaking with him if you have any issues with your visit, he's very accommodating. read more

Just close this location, it will be better for everyone. The store was actually good about 5 years ago but man, lately this place is useless. Not so much the store but the pharmacy. They NEVER answer the phone. So doctors offices can't get in contact with them to leave a prescription meaning the person needing the meds is left hanging. Currently on a 30 minute wait with this pharmacy while my husband is physically there trying to figure out why they don't have out prescription. I had to call my doctors office to see if they forgot to send in the prescription and they didn't but they called back and they can get a hold of these people. They don't answer anyone. So if you need your meds to live, to use this pharmacy. read more

Rochelle at the pharmacy is an incompetent pharmacy tech. Charging patients incorrectly and then blaming the patient.

ALWAYS the worst wait time for pharmacy needs. Drive through had 4 cars, inside a line of another 4, and took almost an hour to get through the pharmacy line for a prescription that was ready for pick up. read more

All that was good here was the pharmacy attendant and she was pleasant and helpful and offered a solution to a prescription that was unavailable. I was able to be directed to an over the counter option. Now the main check out area was another story, one guy was the only person working there and there was no regular cashier available. I guess I will await my W2 as a cashier from CVS. There was no one available to even answer questions or anything. Please bring back the mom and pop Americana pharmacies from years ago. It is so sad how far businesses have come from a service oriented industry to help yourself. read more

Honestly this cvs doesn't even deserve a 1 star. I wish there's such a thing as negative stars. I've requested a transfer of my prescription about a week ago and they still have not filled it. My doctor tried calling and was out on hold forever. I've tried calling too and no one picks up. Been on hold now for an hour!!!! I'm transferring from Walgreens only bec Walgreens isn't in network with my insurance. Otherwise much easier rondeau with Walgreens than CVS! read more

CVS Pharmacy - This is how long I've been on hold ! - Pharmacy Near Me - Las Vegas, Nevada

As you can see in the picture - I've been on hold for 2 hours waiting to speak to someone in the Pharmacy. All they said upon picking up the call was "you're 6 in line". Busy I'm sure, but I feel like some where in the last 2 hours, someone could have picked up the call and answered a question or two??? read more

Pharmacy: we were just in the drive through line, arrived at 115pm, with 2 cars ahead of us. As soon as it was our turn and we drove to the window they closed the window because of their 130-2pm lunch hour. Where's the decency of alerting us or even just taking our pickup prescription as soon as we got to the window. It sucks we see the car ahead of us get their meds, we drive up 15 seconds later to the shutters closed without any apology or notification. TERRIBLE CUSTOMER SERVICE AND CARE FOR PATIENTS NEEDING THEIR MEDS! read more

Literally worst pharmacy in the zip code Horrible customer service Horrible communication Unorganized Not informative Plus staff inside store micro"manage" guests Worst experience for the 3rd time I rather drive the other direction to Walgreens Don't waste your time read more

This place just keeps getting worse... I don't understand how a place can always be so unorganized; maybe that's why they are presumably understaffed; I'm being generous and giving the benefit of the doubt by saying that, but I can't imagine it's that far fetched - I'd imagine that employees would want to run out of there as fast as they could. As I'm typing I was just hung up on after waiting on hold for an hour for the pharmacy to pick up. She yelled something and hung up. Like... I literally drove home and started dinner while waiting only to have to dial again? read more

CVS Pharmacy - Shortly before I was hung up on - Pharmacy Near Me - Las Vegas, Nevada

Worst customer service ever. I swear it's something new every time. I was waiting in line at the drive up window for the pharmacy. Got there at 5:45pm & was the 3rd car in line. They helped the two cars in front of me & by the time I pulled up the window was closed for the night at 6pm. I understand you have a closing time, but you saw me waiting in line for that long. I didn't know you closed that early and obviously wouldn't have waited in line that long. I would've even been ok with someone at the window telling me they're closed but to just close the window and not acknowledge me waiting there was beyond rude & unprofessional. They pull this kind of stuff all the time at this location....i wait 20 minutes almost every time to get my medication. Do better or hire more people. read more

I have been using this pharmacy since 2006. Now the staff is not the same. The service has gone down they trying to move to fast and making mistakes! They need to slow down and focus on one task at a time! read more

They do all my prescriptions and there is hardly any wait time. They always text when my meds are due.

Absolutely the worst pharmacy experience I've ever had. Staff is extremely rude and doesn't care about their patients.

I waited about 40 minute waiting to pick up my prescription. I just switched to mail-order. read more

CVS Pharmacy - At least 10 people behind me waiting for their turn to pick-up their prescription. - Pharmacy Near Me - Las Vegas, Nevada

There is no worse pharmacy in the area. It doesn't matter how urgent medication needs are, it'll still take days to fill if they don't lose it first. read more

I have never been luckily enough to have waited less than 15 minutes to get helped with 3/4 people in line. My favorite is when I stood in line for 10 minutes got directed to anyone person, waited for another 15 minutes after they finished with the person in front of me. I had to leave with out my meds bc I was about to be late for work. Their computers crash frequently forcing everyone to go into the building and waiting on very slow systems. I've been with CVS for a year and have had enough. I wish I could give 0 stars. read more

Staff the Pharmacy! This is the second time in 2 weeks it's taken and unacceptable amount of time to pick up scripts. I'm at 45 min of waiting, there were only 3 cars ahead of me both times! read more

Don't shop CVS. OVER priced items, go to Walmart for the same products at HALF the price. The fleecing of Americans! Stay away from CVS no matter what. read more

If I could leave zero stars I would! HORRIBLE SERVICE! The wait for a phone call is usually well over 30 damn minutes! If you go inside, be prepared to stand in line even when there's hardly anyone in there! The staff is rude and they let the phone yell "you have a phone call on line 1" over and over again while they take their sweet ass time. Never coming back to this CVS again!!!!!! read more

CVS Pharmacy - Was on hold over 45 minutes until I finally hung up!!!!!!!! Happens every single time I call! - Pharmacy Near Me - Las Vegas, Nevada

5-Star all the way location. This is my go to spot for all my medication refills. The pharmacy here is so busy all the time, yet I'm never left waiting forever. Maryann is always there with a smile and very helpful. I can't say any more about this place other than I think their pharmacy is #1 and the best location I've ever been to. Thanks so much for everything! read more

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Bad experience. If I could, I would give a Zero. Very unprofessional. I overheard the pharmacist speaking with an older gentleman., about his wife's medication. I noticed that he was having difficulty communicating, the pharmacist told him that the medication was not received yet. He asked, could it be possibly ready tomorrow? She said maybe tomorrow next week or never. Then I saw him sadly walk away. I think a class in customer service would be appreciated. read more

This pharmacy is a joke. There is ALWAYS an issue with every prescription. It's always the doctor's fault. God forbid you have mayor surgery and prescribed any pain killer. They will do their best to not fill it. God forbid you have any kind of maintenance medication that gets refilled on a monthly basis for years. They will look into your eyes and with a straight face ask that moving forward you call before coming in knowing damn well they don't pick up the phone. read more

CVS Pharmacy - Pharmacy Near Me - Las Vegas, Nevada

This is my second review on this store. They ARE THE WORST CVS I'VE EVER SEEN! I was on hold AGAIN for 50 minutes! no one answered and I finally hung up. I call the store manager Rose. She kinda giggles when i explain i was on hold for 50 minutes. I asked her being the manager what she is going to do? She said well I am new. I told her if she's hired as a manager then you must have management training and skills and can go back and tell the pharmacy they aren't ANSWERING THE PHONE! She said they are so busy that they don't have time to answer the phone. I AM SHOCKED AT THE How UNPROFESSIONALISM, lack of ability to solve problems, AND it seems to be a blow off kind of answer. So CVS WAKE UP! obviously there is a major problem with this CVS , look at all your reviews. THEY ARE TERRIBLE AND THE TRUTH!!! I really wouldn't even give this CVS a 1 star! But had to, to put a review up. This CVS DESERVES A NEGATIVE 10 review read more

CVS Pharmacy - Pharmacy Near Me - Las Vegas, Nevada