The worst experience ever. I phoned Meta Pharmacy this morning (Friday) at 9:40 to see if they had received my prescription yesterday from my Dr.'s office, they replied they did not. I phoned my Dr. they faxed it to them again. This pharmacy is hour and half from my home so its important to know they have my prescription or how long it will take for compounding it. I called the pharmacy at 10:30 today to inquire if they received the prescription, they replied yes. I asked how long would it take for compounding. They said for 5 milligrams they had in stock and for 12 1/2 milligrams they would need till Tuesday for compounding The person I spoke with said the Dr didn't put the ml on the prescription. I called the Dr again (12:02) she said she would call the pharmacist. My Dr office called right back within 5 minutes stating she just called and left the milligrams on the pharmacist voice mail with my name and DOB. Now I headed to Las Vegas, hour an 1/2 drive to the pharmacist because they don't have a compounding where I live (Bullhead, AZ). I arrive at the pharmacy they said yes they have the prescription but need the milligrams, I told them that the Dr left it on the pharmacist voicemail, to please check their voicemail. They proceeded to tell me they don't check voicemails until late evening because it will take them to long to go through the 400 voicemails they have. (What Pharmacy lets their voicemails accumulate to 400). I told them, I'll get the Drs office on the phone, that I had driven an hour 1/2 to pick up the prescription. Now they proceed to tell me they don't have it in stock. I informed them, that they told me this morning when I called that they had it in stock. Finally they agreed to call the Dr office instead of just checking the voicemail. Pharmacist now states they had to leave a message for the milligrams on Drs office voicemail In the mean time I'm on the phone, on hold to my Drs office, the pharmacist came out and said the Dr just called, we got the milligrams. I hung up the phone before speaking with the drs office. Now they (the pharmacy states they need the direction on how I take it. I showed them my previous prescription from my old pharmacy on the direction but they would not accept it now they have to call my Drs office again. The only reason I'm at this compounding pharmacy is because my previous one is currently not compounding at the moment otherwise I wouldn't have been here. The lady on the phone this morning was super nice in regards to researching the stock to let me know if they have it in stock but the other person at the counter tried everything in the book, as too not checking the voice mail, too needing the milligrams too stating they don't have it in stock. End of the story is I have been here since 3:00 and it's now 3:59 and hour later and they are finally telling my they are filling my prescription. What pharmacy doesn't check their voicemail periodically and states they have 400 voicemails? The pharmacist asked me how quantity I wanted. I ask him if there was refills on the prescription, he stated no, therefore I ask for the larger one because I have to drive an hour 1/2 to pickup. I paid $226.89 for two prescriptions, which cost me $181.51 at my previous pharmacy. I got in the my car, took the prescriptions out of the bag to look at them and both had three refills on each one. My husband was standing there and heard the pharmacy straight up tell me there were no refills. Once again what pharmacy would do this kind of thing. I hope other people have better experience read more
