It's extremely unpleasant when you're trying to call to speak to a live human when you have a question about vaccines available. I called 4 different times and cannot get a live human. Their answering service is not friendly user at all .Very very bad!!!! I switched to Walmart!! read more

went in to buy Simone Pokemon cards for my little brother since a worker told me they restock certain days. when I get there, there's nothing on display so I go to ask the girls in the back counter when I see that they have some when I them they me just a specific ones and told me have even though they had a whole bunch of tins with them it look like one of the workers was keeping them aside for themselves. I am not want to complain, but honestly was not something I expected them to do. I don't think it's right for the employee to be keeping product from the customers. I understand that these are hard to find in general, but it makes it even harder when the own employees know that they're keeping them from the customers. I also didn't get to see the name, but she like a young hair with glasses should have complained to management when I was there, but I wasn't gonna make a scene. read more

The employees at this CVS pharmacy are simply outstanding. Fay went out of her way to help fix an issue caused by a CVS pharmacy in Oregon, for my husband who is still working in Oregon and hubby wasn't even here to explain the problem, she had to hear it second hand from me. Fay still jumped in and helped get it straightened out and this was a mess she didn't even have to help with, someone else caused it. Tammy is also consistently sweet and efficient, all of the staff here are really great people! read more

I can't say enough good things about the CVS Pharmacy in Canyon Hills, California! The entire staff here is incredibly welcoming and patient. The pharmacist, is absolutely amazing! Every month, my doctor seems to make a mistake with my prescription, and every time, the team at this CVS goes above and beyond to help me out. They always greet me with a smile and handle every issue with such care and professionalism. It truly makes a difference in my day. I have been a loyal customer for a long time because of the extraordinary customer service I receive every single month. CVS, you should definitely buy this team lunch for all the hard work they do--they absolutely deserve it! Your company is fantastic, and I hope you never go out of business like so many other places. We need you! Thank you for being my go-to pharmacy! Huge shout-out to the entire staff and all the pharmacists who have gone above and beyond for me many, many times. You all deserve a massive thank you! Tamara A Harrison read more

CVS Pharmacy - This is just a stock photo of my Canyon Hills, California CVS Pharmacy - Drugstores Near Me - Lake Elsinore, California

Rude service. Medication often not in stock.Auto calls for pick up. Upon arrival not done. Auto service often out of order.

Here was my experience this morning at a CVS in Canyon Hills. Terrible customer service. Subject: Formal Complaint and Refund Request in Accordance with CVS 100% Satisfaction Guarantee Dear CVS Customer Relations, I am writing to formally request a full refund for a recent purchase of CVS Health Relief Cream, which I attempted to return immediately after purchase at the same store location without leaving the register area yet when i asked her how much the product was charged to my CC? This message also serves as a formal complaint regarding the unprofessional conduct and policy misapplication exhibited by a staff member claiming to be the store manager. As you are aware, CVS prominently advertises a 100% Satisfaction Guarantee on its store-brand products. This policy asserts that if a customer is not satisfied with a CVS Health item, they are entitled to a full refund--no caveats, no fine print mandating digital identity scanning. At the time of the attempted return, I was still in the register front, had my original receipt, and had paid with a credit card. Despite this, the individual at the register refused to process the return, citing irrelevant justifications such as the CVS brand being "40% more expensive than the name brand," and insisted on scanning my driver's license into your system. I respectfully declined to have my personal information entered into a retail database, given growing public concern about pharmacy and retail data privacy, and the healthcare industry's documented struggles with protecting customer data from breaches and identity theft. I offered to present my identification and even allowed her to visually verify and manually enter the information as a compromise. However, the employee refused, persisted with interrogation, and eventually escalated the matter publicly--questioning why I was so "adamant" in protecting my own identity, all over a 1-ounce tube of health cream for 30.79 cents. At this point, out of frustration and disbelief, I placed my license on the counter and declined further participation. Her behavior not only contradicted your stated refund policy, but undermined the professionalism and trust that CVS customers expect. Several customers were present and observed the exchange, which further amplified the reputational damage caused. Frankly, the staff conduct fell far below industry standards for customer care. A simple online search reveals that adjectives like dismissive, unaccommodating, and robotic frequently describe undertrained staff at some CVS locations. In stark contrast, Nordstrom--long held as a gold standard for customer service--empowers its employees to protect the brand by protecting the customer, no matter the value of the item. A Nordstrom employee is trained to think: "If this were a $3,000 coat, how would I act?" The answer: With grace, trust, and proactive problem-solving. Perhaps a useful quiz for training your staff might be: "Would I rather protect a customer's dignity over a tube of $30 cream or scan their government ID into a vulnerable retail system just to deny a refund?" If the answer is not obvious, then the training model has missed the mark. I am respectfully requesting that CVS honor its 100% satisfaction guarantee and issue a refund in any form you deem appropriate--whether returned to my original method of payment or a CVS gift card. What matters most is acknowledgment, accountability, and the correction of a poor in-store experience. I am not asking for special treatment--only for the policies you advertise to be honored without pressuring customers to forfeit personal data. Please confirm the resolution of this matter via email or phone at your earliest convenience. Sincerely, read more

The drive through is S L O W!!!!! If you want to wait each and every time you go here, THEN THIS IS YOUR PLACE!

Pharmacy is unresponsive. Put request for callback in app for prescription days ago then requested a second time, still no callback. I have an issue with supply of medication while out of the country they said they would call insurance company and call me back. No calls! What good are they read more

I have been a loyal CVS customer for over two decades. However, today was the last straw. I picked up some meds that were prescribed by my doctor. Upon researching this particular prescribed medication, the side effects were worse than what I was being treated for. I returned the meds and instead of giving me a store credit or a refund, they refused any kind of refund at all. Thoroughly disappointed, I walked out never to do business with CVS again. And all for a $25.00 transaction! I've spent thousands of dollars at Long's and CVS for several decades. That was a very poor move on their part. read more

I have been going to CVS for the past 3 years for my prescriptions and immunization shots. I have always had a pleasant experience each time I went for whatever I needed. The staff are extremely professional and helpful. read more

This review is long enough so I'm paraphrasing. Don't purchase gift cards here. I purchased a $100 Amazon gift card for a birthday. After the recipient tried to use the gift card it came back as already activated. Turns out there is quite a gift card scam going on. Apparently shame on me for not knowing this. I tried calling the store and without skipping a beat the manager told me to call CVS customer support because there was nothing they could do. Well, customer support provided no support and told me to contact Amazon. After contacting Amazon, and working with them for over a week, I was denied any help. Amazon confirmed that the card had been activated on another account, but wouldn't help me further. During the time I was working with Amazon, CVS customer support left me a voicemail saying thanks for calling but we can't do anything for you. So it seems CVS is quite aware of this scam after speaking with them, however they don't seem too willing to help their customers. So this is the last time I give any business to CVS and I've already told all family and friends. I understand anyone reading this doesn't know me, but be cautious. Unfortunately customer service is non existent these days and it's quite unfortunate. read more

I finally had enough, a few weeks ago I moved my RX's to another pharmacy. My only question I ask myself is why did I wait so long, too long when I look back at the many years of horrible, just horrible customer service, getting prescriptions wrong and overcharging. This CVS is nothing but trouble. A long time ago this used to be a great pharmacy. Now it's plain old bad. The staff don't care at all about getting prescriptions right or filled in a timely manner. I've had my doctors complain to me. The staff are rude and condescending, they are easily confused and don't belong anywhere where patient care is needed. I don't need special treatment or coddling. I come in or call with a simple request, get my meds filled. That's it. I've had pharmacists my scripts wrong, take an attitude with my doctors ( who are all good and decent people) trying to do their job. I can't count the number of times I've had RX's filled late or get lost. I've had wrong medication dispensed to me, dangerous drugs that were accidentally given to me. That's not only dangerous, it's against the state law in California. I've had Drs tell me they were treated poorly by the staff here. I spent 30 years working as an RN. If I made any of the mistakes that any of the pharmacy techs or pharmacists made with me my license would have been suspended or taken away from me. Don't work with sick people or vulnerable people if you can't do your job correctly or if you're incapable of doing basic math. Or if you lack basic human compassion. If you're so burnt out then leave, go find a job somewhere else, far away from people who are sick and vulnerable. Customers depend on you to get their meds in a timely manner or give them the correct meds at the correct dose. This CVS is not a decent or even OK pharmacy.Its a dangerous place to have your prescriptions filled. Take it from a nurse who knows how this system works and a person who has been given the wrong medication well over a few times, even one mistake can be deadly. read more

Thank you so much, Desiree!!! Customers should try to remember to check packages to make sure your item is actually INSIDE. Desiree made a recent exchange so convenient and I really appreciated it. As much as it was an inconvenience, I had to return to the store to get my item I had JUST purchased an hour or so ago. How frustrating is it to get home and go through your items to find the package empty. Someone had stolen the item out of the box so when I purchased the item, I had no idea it was empty. It was just an eyelash glue. I had a few things in my hands and just didn't think to check INSIDE the box. Just assumed all the items are in the package and just nestled in there with no movement. Seriously.... theft is just so awful. Thank you again to this CVS and your professional staff! You're always so friendly and helpful anytime I've been here. read more

CVS Pharmacy - BE SURE TO PRINT ALL COUPONS FOR USE. THEY WOULDNT ACCEPTFROM MY PHONE LESSON LEARNED - Drugstores Near Me - Lake Elsinore, California

Was there late at night and the dude working was super rude and dropped my change and was overly aggressive .

Natalie has the Best customer service I've ever seen, y'all need to Promote her she is Amazing very informative about Products very Helpful as Well, Thanks Natalie read more

Terrible. Absolutely awful. I waited over 30 minutes in the drive thru to get a covid test and either their systems are shit or their employees are inadequately trained but the person at the drive thru pharmacy could not process my test properly. She became frustrated at me and starting scoffing each time she spoke to me. Ultimately she was unable to process my insurance, and told me the test would be $140 (which the website says is $69.99 if not covered by insurance). I drove away without getting the test done. Avoid this CVS. read more

Don't go here if you think pharmacies exist to help sick people obtain medicine LOL. Due to the nation wide adderall shortage, patients are being forced to call around to hundreds of pharmacies before their doctors will even write prescriptions, to save time. Imagine expecting an austistic adhd person to make 100 phone calls only for them to get YELLED AT by an actual adult with a doctorate degree who labels themself a PHARMACIST just because you need to ask if a medicine THAT YOU NEED TO FUNCTION is in stock. After yelling at me she proceeded to expect me to tell her my entire medical history and never even bothered to help me or answer my question so here I am onto the next pharmacy. Been waiting over a month now. Been using CVS for over 20 years for both me and my children and I will never be back. read more

I have been here twice to put money in my Capital One account this past time Shirley helped me I do have to say Shirley you rock. Great customer service, friendly attitude I will go to this CVS for all my needs better than any branch of any Bank I've been to. Rock on CVS G read more

Very helpful and friendly....was in this area for a few weeks and needed to get some medication transferred and the pharmacist was very nice. read more

This Pharmacy is completely USELESS. As you can see I've been on hold for almost TWO HOURS and the crazy part is I even called the front cashiers and they told me that there was NO ONE in line and they were all available and she asked them to pick up and they STILL NEVER PICKED UP. The complete staff here needs to get replaced. I'm never coming here again. read more

CVS Pharmacy - Drugstores Near Me - Lake Elsinore, California

Please for the love of god and everything that's good Save yourself the time and frustration and give your money to another pharmacy. Probably the absolute worst pharmacy I've ever encountered in my entire life. The rudest, slowest, most inept people I have ever dealt with EVER. That's 20 years as a paramedic working around medical professionals so that's really saying something. Every single person here is beyond rude. I truly wish they would go out of business cause it's criminal how bad they treat people here. read more

Do NOT get your cameras developed here. I am new to the area and could not find a better place to get my three disposable cameras developed. This CVS said they sent the cameras out to Fuji, and the turnaround was about two weeks. I figured Fuji would know what they were doing even though that was a long turnaround window. When I got the film back, all three cameras had been double exposed, leaving my photos with multiple layers of composition and rainbow shadows. Whoever developed my film either had no idea what they were doing or it was their first week on the job. To top it off, they wrote on the envelopes that it was my fault for exposing the film to light, which is impossible to do with plastic disposable cameras, which are self-contained. The developer is the only one who can open the camera to expose the film to anything. I will NEVER use the CVS photo center anywhere for anything ever again. I go to Golden One Hour Photo in Koreatown in Los Angeles, and they do a beautiful job and return prints within the day. read more

Would give a zero star. Tyler, you're one of the worst pharmacists out there. You suck actually. The manager is just as bad. No one wants to service anyone. Wait times for pharmaceutical drugs or anything locked up in the aisles are terrible, and they don't care that you wait or that it's 7:55pm and they've closed their registers at the pharmacy and don't care, could give a rat's a$$ actually, that you're not getting your meds when you need them, even though he's closing 5 min early. Check out this guy and let him know what you think of him when you see him. Hopefully he sees this and changes his attitude. You should not be in the healthcare business when you don't care about your patient's health. read more

CVS Pharmacy - Thanks Bud. You suck and need another type of job. - Drugstores Near Me - Lake Elsinore, California

Most horrific service ever. I cannot believe they can go home at the end of the day feeling like they provided the best possible service. The pharmacy tech responds as though she is a robot. This entire review could have been avoided had they simply picked up the phone during my 20min gold time. read more

I used to love this local neighborhood location. However, once they installed self check out machines, it has gone downhill. Its the only CVS where employees ask if your ready to check out, when your the only person standing in line, then walk you to the self check instead of their register. Hello, I see the machine and would of used it if I wanted too. CVS your new practice is rude and unnecessary. read more

My reviews in on the pharmacy. After moving here from the target cvs off Collier which I absolutely loved, but this ones much closer. It has been nothing but a nightmare! I've already waisted so much of my time on the phone and in store trying to get them to fix their mess ups, I have no patients to write a longer review. So just mash every 1 star review about the pharmacy together and that pretty much sums it up! I've now switched back to my old cvs ! They treat me as a person, not a number. Take time to call my dr. With questions and act like they enjoy their Update: I finally switched all my medications over to the cvs I used to go to and will just drove from here on out to get my medicine. Recently I got a call that one of my medications was filled there, so out of convenience I went to pick it up. I get home to find they gave me the wrong medication, as in one I don't take. I called and they said to bring it back so they could refund me, which they did. Afterwards the pharmacist stated it was good I brought it back that night, had I waited they can't refund medication! What !!! You guys gave me the WRONG MEDICATION !!!! read more

Zero stars should be an option. Horrible customer service, my prescriptions are never filled when they say they will be. Extremely rude and unorganized. I can't say enough about how terrible this place is. We only went there because they are the closest pharmacy, but we finally changed to Walgreens in Menifee because of multiple incidents with CVS and we have had enough. The best part is they don't care and brush off your questions/comments/and concerns. No thank you! Save yourself the headache and disrespect and go somewhere else read more

If I could give this store a zero I would !! The worst customer service ever !! The workers are all rude! The cashier seemed like they didn't want to work !! The employees were on there phone the whole time when I went!! read more

Worst service ever I sat at the drive through for 1/2 hour before even being acknowledged. Go anywhere else read more

CVS Pharmacy - Window - Drugstores Near Me - Lake Elsinore, California

Again another great review as I went to CVS today and did my couponing deals. Well I really made a fiasco out of it I guess cuz I crashed the computer . Yupp,we had to start all over and then the extra bucks wouldn't go thru cuz we had used them on the original transaction but it didn't close the transaction. Anyways long story short The manager John fixed everything and made it all work somehow. Deziree the cashier was very helpful and patient with me. I love couponing and save a lot of money though I am sure I drive the cashiers crazy. Thank you to CVS and staff for helping me with my coupons and deals. Tonia read more

After waiting on hold for 25 minutes and still no one answered the phone I hung up and this isn't the first time...terrible customer service! read more

My doctor sent in the prescription yesterday around 12 pm. I have them the day to fill the prescription. Called this am to make sure they had it ready as it is a very urgent prescription. The had me on hold FOREVER! Gave up, went to the store. They tell me they don't have the key to enter the pharmacy. Told me to come in an hour. This is ridiculous. Now I have to be extremely late for my plans today. Plans to watch my siblings kids while she went to the urgent care. Real nice CVS Pharmacy. Thanks. read more

If I could give this pharmacy zero stars I would. I frequent this pharmacy to pick up prescriptions for my older parents and every time I go in there is a problem.... EVERY....SINGLE....TIME! Today is Christmas Eve and I went to pick up a prescription for my mother. After waiting in line for 45 mins I finally get to the front for the employee to tell me that the pharmacist had gone to lunch and wouldn't give me my mother's prescription for at least another hour and a half because it was a new prescription. So on Christmas Eve I have to go back and stand in another heinous line and hope that they don't screw up her prescription again. On prior occasions, they've lost the prescription order or it is never ready when called in days in advance by doctors. Do yourself a favor and get your meds filled at Costco or Walgreens because CVS is a joke. Happy Holidays! read more

our neighborhood CVS is a great pharmacy/ store. I have never had any issues at this location. On the contraire, as soon as we walk in, we are greeted and asked if we need help locating something. Can't get any easier than that. The scanner is located in the front, by the registers, so you can go scan your CVS card and get any coupons that are available for you to save even more money. The staff at the pharmacy is great as well. They always answer any questions you have for any medication, whether its from over the counter, or found anywhere in the store. read more

I like this store cause its closer to my house and they take my kids insurance but the wait sucks and when u call they never answer the lines which is very annoying. I work retail too and I am customer service it might be busy but I try to manage to help every one on phonE and in person. Why can't they manage that? That is not convince for the cUstomer and that how u loOse business. Not a good thing! read more

The pharmacy is horrible not only do you get called three or four times a day to pick up your prescription when you go pick it up they don't even have it ready so over this effing place read more

I am absolutely appalled at the insensitivity of the pharmacist at this CVS!!! She (I never got her name, she only said "the pharmacist" on the phone) was SO rude, disrespectful, cold, callous, insensitive, unsympathetic, and COMPLETELY UNPROFESSIONAL!!! She put me on hold numerous times, AS I WAS SPEAKING and trying to explain my situation & constantly interrupted me as if my words mean absolutely nothing! I have lived here longer than the pharmacy has been there & I have always used this CVS (about 14 years), except one time a couple weeks ago when they didn't have one of the meds on my scrip so they said to take it to another pharmacy. They never said "take it to another CVS", just "another pharmacy", so I took it to Walgreens, being the next closest for me. Well, the bitchy pharmacist at CVS says she doesn't like "pharmacy hopping", so she won't fill my pain med scrip now!!! That was the ONE AND ONLY time I have EVER used a different pharmacy & ONLY BECAUSE THEY TOLD ME TO & NOW THE PHARMACIST USES IT AGAINST ME!!!! The pharmacist even SPOKE TO MY DR & STILL REFUSED TO FILL MY SCRIP!!!! She said to come pick up my scrip, so I took it to 4 other pharmacies that wouldn't fill it because the bitch CVS pharmacist had written notes on there which threw up a red flag to the other pharmacists, who then couldn't get a hold of my dr because it was now past 5pm on Friday!!! I had shoulder surgery a few weeks ago & have been getting severe muscle spasms when I don't have my pain meds. Not to mention I can't even live my daily life while in SO MUCH PAIN!!! So, for the last 2 days I've been crying in pain because this "pharmacist", who is supposed to be compassionate & caring, refuses to fill my scrip, even though SHE KNOWS I HAD SURGERY & SHE SPOKE TO MY DOCTOR!!! CLEARLY THIS WOMAN HAS A "GOD COMPLEX" & ENJOYS SEEING PEOPLE SUFFER!!! Also, as the other reviews state, this pharmacy is ALWAYS short staffed & super busy! Do yourself a favor & go to Walgreens, they are much nicer & way faster!!! read more

I order a time sensitive drug which I fill every 30 days for the past 10 years. This drug needs to be electronically ordered and filled the same day every month. This pharmacy cannot keep enough inventory of this drug on hand. This CVS is the most mismanaged pharmacy with no employees taking initiative to ensure stock or notify me of the situation. read more

I only drop into this location when I absolutely HAVE to... The store itself is not bad and it seems as if they have a lot of stuff but they really don't. I am often going to Walmart afterwords or the CVS on Newport because what I couldn't find here, the other two places would. The staff is helpful, nothing out of the ordinary. read more

This pharmacy has to be the worst! I have come here several times and always have an issue. The store overall is always short staffed. I had my doctor call in a prescription and she even called me to tell me she had done it and was unable to get through bbt left it on the new prescription line for doctors. This was about 1 pm I stop by at 5 pm to pick it up only to be told there was no message. Of course I call my doctor back and she states she will call again immediately so she did and waited to speak with someone. She wanted me to start my medication asap but I didn't want to go back out so figured I'd pick it up on my way home the next day! I stoped to mick it up at 5 pm the next day to be told they are to busy and don't have it ready as they are very behind. I asked why wasn't I told that yesterday I could of had it sent elsewhere. The guy said we can't tell the future which made me mire upset. I then asked to transfer my prescription and he said I can't because it's in process. So I'm left with out medicine and I am unable to get it at another pharmacy. Luckily it's not like not life or death Beware!!! for those of you who need your medicine due to serious illness I'd suggest that you go elsewhere or you may be in a left in a bad situation read more