The worst pharmacy service in any CVS for sure Villa Lajolla CVS need to be more careful who work at the pharmacy .

It is 4:30 in the morning, but I felt compelled to review this place. 3. Cheapest cigarettes in town. (With a CVS card) 2. Diet cherry coke in bulk. I can never find diet cherry coke, let alone in bulk. This place rocks my socks for selling the stuff that pretty much runs through my blood vessels. 1. 24 hour pharmacy. I never really had to take advantage of it before, but I am eternally grateful that it is there. It is well stocked. The graveyard shift pharmacist is friendly and doesn't ask questions. That's cool. Nothing else stands out to me about this store, but I think those three are reason enough to merit this wonderful, potentially life-saving establishment 5 stars. The end. I am tired. Goodnight, Yelp. read more

This CVS stocks pretty much everything you need, although might not be the exact brand or type that you are looking for. But as a 24/7 store what more can you ask for? Since I live practically right next to this CVS, I have the luxury of using it as an enlarged convenience store. However, the service here is a hit-or-miss. Since they have limited staff on the floor, it is hard to get a hold of someone and ask for directions for items. But they do have everything, things that you would not expect in a regular drugstore. Some cashiers are also not very nice here. Once I asked for some quarters as change when I was checking out my items. As I reached out both of my hands so the cashier could hand them to me, instead of handing them to me nicely, she just tossed them all at me. Many of the quarters dropped and I had to pick them up one by one. I felt like I was handed the quarters out of her pity. You don't treat any human being like that, and not to mention that I am your customer. But aside from the occasion poor service, this CVS has everything you can ask for in a 24/7 store. read more

I've been coming to this pharmacy for over a decade -- historically, most visits to the pharmacy went well despite long waits at times. Over the last year, the level of accuracy and customer service has gone downhill. I decided to write a review today because they fucked up something major during the last 5-6 TIMES IN A ROW: wrong quantity, didn't notify me that the prescription they "filled" is out of stock (and therefore there's nothing to pick up), filled my prescription under the wrong person so I had issues picking it up because my info didn't match...stupid bullshit. There's no point in having my doctor call in the prescription because they fuck it up every time and I end up having to wait. Even the autofill orders get fucked up. Don't get me started on the goddamn spam texts...... read more

Update: I still come here since it's so convenient. It is a busy location so I think sometimes they do get overwhelmed and make mistakes, but recently my experience here has been more positive. I have now been on the phone for 30+ minutes to fix a prescription that they screwed up. Should have been double the pills per Dr. instructions than they actually gave me. But I've found that this pharmacy routinely screws up, refills are not ready at the promised time, takes ages to get anyone on the phone and when something goes wrong they always blame insurance or the Dr. and never take any responsibility. Time to find a new pharmacy. read more

If I could give this place negative 100 stars I would. I had surgery today and the doctor prescribed several medications to assist with my recovery. Including pain meds and antibiotics which I needed to start immediately. My sister went in to get the prescription and they told her the prescription didn't have all the information they needed on it. Mind you this is a pharmacy most of their patients use all the time because it is directly up the street from the building. In pain and in tears I literally walked into the CVS and begged them to fill the prescription. She said it was standard protocol to check. Because my procedure was at the end of day the doctor had left and the building was closed by the time we were able to fill the prescription so I had to call the emergency line for them to send a message to my doctor. My doctor was highly upset when he called because they just made him verify his license number when he called them back. Mind you he has never had to do this before... I understand if its standard protocol but it was never explained why. When she said she had to call, she was like the pharmacist has to finish her flu shots before we can call. I already told them the place was closing and I just started crying. When the medication was finally finished, they didn't even call to let me know it was done. When we went back up to pick up the meds, the pharmacist hid behind the counter and didn't even come out to explain, mind you one of the meds is a strong pain killer. Their customer service SUCKS and I advise anyone to stay away from this place. read more

Terrible service the pharmacy is the worst here, avoid this location if at all possible!

Where do I even begin with this CVS? First incident, I was shopping with my mother, and when we were checking out, the cashier offered to upgrade her rewards program membership, which would automatically give customers $5 off every month on all purchases including sales; my mother naturally asked how much the membership would cost, which the cashier insisted was free. However, it was revealed the following day by an employee we were acquainted with that the membership is in fact $10 per month charged from your bank account and NOT free. Is lying to your customers the norm in CVS now? The second incident was when I purchased some Christmas decorations. One of the small figurines was broken, so naturally I went to return it the same day. When I got there, the cashier was so rude about the return for literally no reason; she insisted that she could only give me the sale price even though I'd paid full price, which literally makes no sense (how exactly does an item go on sale in just five minutes?!). When we called her manager, she begrudgingly gave us the full refund. However, what really takes the cake is her parting statement of "This is a one-time thing, okay?!". What sort of attitude is that? Is giving paying, loyal customers ultimatums actually acceptable now? Finally, when we attempted to report the incident with the cashier giving us ultimatums to corporate, the phone operator kept skirting around the subject of the fact that their employees are literally insulting customers. What exactly is the customer relations department for, if all you're going to do is allow your employees to wreak havoc on your customers with no repercussions? read more

Good people, nice store ... glad to have new Minute Clinic and Optometrist. Store has everything I want. BUT, they are still part of corporate CVS, which is East Coast based and gives West Coast the boot. Tried to get customer service for CVS card at 6pm Pacific, and found that their systems shut down at 5:30 ... 8:30pm on the East Coast. It's easy to see they don't care about West Coast customers ... cold comfort that their systems are up again at 8am East Coast time (5am Pacific). WAKE UP, CVS ... if you want loyalty from West Coast customers, act like we exist and are important! read more

Night shift manager needs to be fired immediately. From the second I walked in she was profiling me. She came up to me instead of being on the register like she should've been and was trying to act like she had interest in playing with my dog but he didn't want nothing to do with her. And she's like OK well let me know if I can help u find some thing and I said OK. The stupid bitch just stood there watching me for like one more minute. Then she has security come and tel me to leave the store now or buy some thing and that she told him over was in the store over an hour with I wasn't I know the exact time I went in there. It was only 40 mins. I have never ever been told to get out of a store or buy something cuz I've supposedly been shopping over an hour evr in my life. I did not know u have a time limit for shopping. read more

Nothing special to say except that CVS sells their own oil absorbing sheets for $3.99! Before I could only find Clean and Clear's oil sheets for $4.49 at the cheapest at Target, and even almost six dollars at Wal-Mart. You know how some people feel naked without their phone? Well, I feel strangely uncomfortable after a long day of running around at school and having no oil absorbing sheets. :P read more

My friend and I looked for the electronic food scale from World Market, Marshall, Ross....etc, and we couldn't find the food scale! When we were so disappointed, we went to CVS! WE FOUND FOOD SCALE!!!!!! The most exciting thing of the day! They put the food scale at a really random place, but we still found it! The reason I didn't give CVS 5 stars because there was no one helping us. We couldn't find anyone for help. Otherwise, 5 stars for sure!!!! read more

Poor customer service. A male pharmacy tech who answered the phone was completely rude. I asked for which prescriptions were listed and mispronounced one prescription. he was rude over something simple. read more

I loathe this CVS Pharmacy and recommend that you do not get your prescriptions filled here! Choose another CVS (the one in Bird Rock is much better). After getting my prescriptions filled here for years, I thought that they would be able to easily obtain authorization from my doctor to have my Rx refilled. I was wrong. A couple weeks before I needed my Rx filled, I went in and asked them to get the authorization from my doctor. I was assured that they would take care of this for me. When I showed up to pick up my Rx, it wasn't filled because they needed authorization. WTF, I gave them ample notice. So they called my doctor to get the authorization. While they did that, I also called my doctor to let them know that I was waiting at the pharmacy for authorization. (My doctor called me the next morning and said they gave authorization as soon as CVS called...so why did I wait so long CVS??) I waited for over an hour before I got up to ask for an update. The person helping me had no idea what I was talking about...I mean did the other girl I talked to even call? So I waited another 20 minutes and they finally told me that they received authorization. When I tried to pay, they told me that my insurance didn't cover the Rx because I already had it filled this month. Obviously I didn't if I've been sitting there for 1.5 hours waiting for it! I had some nice words with them and they finally were able to fill my Rx. I also tried updating my last name to my married name at the pharmacy and they said they could only hyphenate it. That's BS because I have since transferred my Rx over to the CVS in Bird Rock and haven't had any problems...they were able to update my last name! Customer service is horrible at this CVS, so stay away if you don't want to deal with the potential of not having your Rx ready, the long lines/wait, and the horrible parking lot. read more

Nice friendly workers who were definitely in the Christmas cheer. Made a quick pharmacy run after dinner nearby and was pleasantly surprised by how friendly the employees were. read more

Darren, the store manager was the rudest most confrontational and threatening person I have ever come across. He has no respect nor customer relation qualities. I will never go, nor will I recommend this store to anyone. read more

It's standard, maybe a little bit cleaner and brighter than other drugstores. I agree with all the others: 24 hours, decent prices, and so on. My only gripe is that I looked for my Sonicare toothbrush replacement, saw that they were out of them on the floor, and asked a very nice employee at the photo booth (no regular employees were on the floor) if they had any in stock in the back. She asked another employee, who basically lied and said they didn't carry replacements for Sonicare. Why lie??? I just saw the tag for them, as well as the replacements for other Sonicare toothbrushes. To end on a ligher note, if you go now, you can get some nice post-holiday chocolates (Dove, Harry & David) for super cheap--about a dollar per package. read more

Tony, unfortunately the manager, has an attitude when it comes to interacting with customers. Bad service! He belittles customers' genuine questions by making them seem dumb and gave little assistance. He has a general reputation as being "cranky", as one worker in Whole Foods described. read more

Nice items but not so friendly cashiers! I was just in here tonight & I heard a cashier making fun of another cashier & yelling at him in front of other employees & customers. Also, the cashier that was helping me was very bossy & making me feel like I can't read when the screens says customer signature I saw but he was rushing me & said can u sign! These cashiers even though it is not so busy in the store should still be professional & not act like it is party time cause they were loud & they were not welcoming the guest when walking into the store. HORRIBLE management read more

Manager(?) lied about the requirements for purchasing alcohol (2 of us are bartenders and know the law for retail). I guess if you spend more than 5 minutes here and don't go about your business with clinical efficiency they decide to treat you like you're delinquents. Most other times the employees have been friendly but not tonight. Luckily, there are so many other options there's no need to suffer this treatment. read more

Absolutely unbelievably SAD. I am trying to make an appointment and the nurse looks at me and says they are closed - when I point to the posted hours that clearly states they are open. She looks at me and laughs - you need to register on-line and walks back into clinic closing door. I try to register on-line but it is off-line. I called the posted phone number and a recording instructs to register on-line and hangs up. I call the store manager (Dan) who is off and there is no store manager in duty. I wish I could give this CVS a "ZERO STARS". I will sure to let corporate know that there needs to be some changes. 7/30/21 @ 6:40 PM. read more

I would give this CVS 0 stars if I could! I used to regularly bring film to develop, but literally every single time I stand at the photo counter, no one acknowledges me. One time, I even stood behind a girl being helped at the photo counter and I made eye contact with the guy helping her, but after she left he opened up another register instead of helping me. So, I had gotten in the habit of waiting in the line for the register when I need film developed. Last time I did this, when I finally got to the counter and was filling out the photo form, the woman at the register told me to move somewhere else because I was "blocking the line!" A month later I came back to get the developed film, but it was not ready. I called the online photo center who informed me that my film was never received or developed, and it was either lost in the mail or it never left the store. I returned to the store to redeem my lost film receipt for undeveloped film, but the staff would not give it to me because they said they did not know how to deal with the situation. They gave me the contact info of a girl named Roxanne who was the "photo expert who would know what to do": the only helpful person I ever encountered at CVS (she left the store though so there is no one left). After coming into the store a third time, I was finally given the undeveloped film I should have gotten at the beginning. TLDR; Do not trust CVS with your photos because the disgruntled cashiers who need to walk all the way to the photo counter might misplace them and avoid compensating you with undeveloped film promised on the receipt. If you do risk bringing your photos to CVS, keep your receipt until they are developed in case you never get to see your precious memories ever again. read more

I came in here over the weekend with my younger brother. I was buying alcohol and cashier asked my younger brother for his ID also. I told her that he's not 21 and she told me I cannot purchase it. I even asked if we show our IDs and we live in the same household can I purchase it. She said no because they have lost their liquor license's before and I should not have walked in with him. I was just shock at how unwillingly she was to even try to accomodate us. I went to another CVS and they let me buy the alcohol with my little brother and did not ask for his ID. What a joke. I'm never going to this CVS again. read more

These kids are runing the pharmacy backwards. Had me wait for 90min for medication that was supposed to be ready when I got there.

The pharmacist Jenny is so abrasive and rude. My wife and I go to PB CVS on Garnet to get our prescriptions as they are nice over there and the PB CVS is great to work with. The store in La Jolla needs to revamp the attitudes with staff so that we feel well treated when we come in not alienated as we do now. We would prefer going local but not to be mistreated. read more

What I hate about a lot of pharmacies is the omnipresent line at the pick up counter. Luckily, that is missing here. There isn't much else special about this CVS compared to every other CVS in the world. read more

Update: I have learned that the pharmacist filled my prescription incorrectly, without informing me. They changed my medication to one that has been RECALLED by the FDA. I'm not just going to file a complaint with corporate, I am going to find a lawyer and file a police report. Bad customer service is survivable; knowingly putting patients' health at risk is not! read more

The worst Pharmacy in the area. I am coming to this pharmacy for the past two years and getting worse every day. The pharmacy has rude, lazy, incompetent people working there. My last incident was that they are very rude on the phone for refilling a prescription. They have the attitude that somehow we bother them calling them. Asking why my medicine is not auto-refill, in a rude voice she was giving me some bs without listening to my question. I had to be rude as well and hang up the call. I think Pharmacy Management should be fired and bring some friendly and helpful staff. It's not CVS that is the problem but that particular location. I think I will move my account to another pharmacy close by. read more

Worst Pharmacy. My father has had many issues getting things filled promptly at this location. My partner is the prescribing physician on many of my father's medications. I have seen my partner call in medication, only to go pick them up a day or two later and they claim they have no record. This has happened on numerous occasions with very important medications. It causes a huge headache, and ultimately effects patient care. Additionally, I have seen pill bottles with the wrong prescribing doctor listed.... they are not paying attention. This is horrible. read more

Conveniently located next to the small plaza close to the Renaissance community complex and just next to Amardeen restaurant. Not of a huge size like most CVS i have been but spatious enough and well stocked of random things I needed tonight, such as the sempiternal 'i almost forgot to buy' bottle of milk and the hair color of the day in special offer. Not bad. read more

Is this really necessary? A complete waste of materials for two items. Shorten your receipts and lower your prices. read more

CVS Pharmacy - Is this really necessary? What a complete waste. - Drugstores Near Me - La Jolla, California

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Decent place opened 24 hrs, to have you prescriptions filled, except don't come here during rush hours, since parking lot is a pain. However, I noticed that something that is used routinely such as razor cartridges are locked up. They can only be unlocked by the cashier which is annoying. It's interesting to know that there was almost $5 priced higher of their razor cartridges for the Mach 3 Turbo at regular price compared to Target! So next time, I'll make sure I have a coupon from CVS before I consider buying their razors refills especially since they're locked up. Otherwise their set up seems easy to walk through. read more

This CVS is like others I've visited before. Its awesome that they have groceries, alcohol, make-up, first aid, cards, and pretty much anything else you can think of all in one store. Make sure to get a CVS card, otherwise you'll decide you need to buy random stuff (like I do) and end up spending way too much money. The line for the pharmacy is always horribly long, so I try to avoid that whenever possible. All medication takes forever to be filled, and it always seems as though there are 10 pharmacists doing nothing, and only 1 filling orders via phone and 1 more ringing people up. Customer service overall isn't good here, but I don't really find it necessary because all the aisles are labeled, and most 24/7 places like this aren't known for being overly friendly. read more

I love reaping the benefits from using my CVS ExtraCare card. Not only do I receive coupons that I can actually use at check out, I'm able to select some in-store coupons from my email and send them to my card. I had done so last week and totally forgot about it. I received 25% off my entire purchase today. Yay! They have a good selection of greeting cards and a big section of Holiday items at this location. Since they are open 24 hours, I've come in here several times, before heading to work. My only complaints are that finding nearby parking can be difficult and where the line starts for the cash registers can be confusing to customers. read more

24 hour pharmacy which is conveniently located near UCSD campus. Early mornings are tuff yhough because they only have one person at the counter and one pharmacist so forget running a quick errand in the morning, your almost better off waiting for the afternoon. Store itself is fine, customer service friendly. read more

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Even though the lights in here are overly bright, I still come in here all the time to buy things I don't need or want. And then I leave the store, only to come back 30 minutes later needing something else that I didn't even need until that day when I saw the CVS sign. As a pharmacy/drug store it's standard. Carries similar product mixes to what most pharmacy/drug stores carry in terms of product selections and variety. I find though in comparison to Walgreens it's spread out alot more and not as tightly compacted as Walgreen stores tend to be. I think CVS stores tend to carry more cosmetic and beauty products though than other drug store chains maybe. Anyway, I never walk out of this location empty handed. read more

I feel like this place has limited stock or I came on a day where they needed to restock the shelves. How can you not freakin' have Benefiber? I guess I shouldn't complain about one specific item but seriously a lot of the shelves were somewhat bare. The line for the cashier is somewhat identifiable. I hate the CVS's where they poorly denote any sort of line to pay. The associates change but I did witness two associates who didn't understand a customer's question if insect repellent was available. One associate looked really lost. Maybe she was new? I get the hint it was language barrier on part of the associates. Parking can be hard to come by at times when you're here after many employees from UCSD campus are leaving their offices. Plus, the lot overall is small compared to the popular stores this section of the plaza contains. read more

I love CVS and have loved CVS ever since I moved to San Diego. I'm not all hardcore with the coupons and points, but I have friends who are who save a ton of money by doing their shopping at CVS. This particular CVS is my local haunt. Why so much appreciation, you ask? + Open 24 hours. + The pharmacy is also open 24 hours (MAJOR BONUS POINTS). + CVS-brand products are kind to my wallet. Really, the pharmacy is the selling point. The mere presence in the middle of the night of someone who knows what they're talking, someone who can advise you while you wait for your doctor's office to open... That's a great resource to have. read more

One great thing about this CVS is that it and it's pharmacy is 24 hours a day, 7 days a week. Their pharmacy is always a bit busy, and I admit, it does take a while to get or drop off your prescription, but I guess that's the price one has to pay for a 24 hour place. Employees are always helpful when asked, and the location is always clean. Another plus - it's in a plaza that also houses a Peet's and a whole foods, so parking is always guaranteed. read more

HAPPY CAMPER HERE!! This is the first time I have been in a CVS and didn't feel like the store was dying a slow death. There were plenty of people around and each employee said hi to me as I walked by. I needed to buy a few things while I was vacationing nearby and had a 25% off coupon so I thought this would be a good place to stop. One of the things I needed was locked up and the cashier was very nice about getting the keys to get me what I needed. Most often this kind of thing causes employees to look irritated because it slows down the process and there was a long line at the time. 25% off coupon used and out the door in less than 20 minutes with everything i forgot to pack for my trip. PERFECT! read more