We, as customers, are encouraged to call our prescription refills in. But when we do, if there are…read moreany problems with the refills, the pharmacy neglects to call the customer to let him/her know. There is NEVER a courtesy call. I understand Walgreens is a chain but this location is in a small town. You'd think they would try to be customer friendly but just like any large corporation, they're not. It's disappointing.

Trying to pick up my medication and the pharmacy staff just let some crazy woman push and cut me in…read moreline. I am injured and the employee knew i was next and didnt care and let the woman just push her way. I asked who was next and she said the woman only had one script so she would take her first. Horrible customer service. Lines are so backed up. Half ass operation.

They have a wonderful gift shop and I used to love going there to purchase gifts along with…read morehousewares for my family. However, I stopped shopping there many years ago because the ladies in the store were so ugly to me. I may go back sometime, maybe not.

I love this pharmacy and gift shop. They have unique gifts and many things to choose from…read more You can get anything from China to socks, candy, laundry detergent plus so much more. The pharmacy staff, clerks and runners are great. Everyone greets you and ask if you need help with anything else besides your medication. They are really busy but take time to help you. I like the privately owned business. They get to know you. I wouldn't go to any other pharmacy. Louis Morgan #4 is the best.

They are not accepting walk ins for Covid vaccines, you must make an appt and all they have left…read moreare Pfizer 2 shot vaccines. You have to make an appointment online and enter all kinds of personal info so the gov't can track you

Get a text message at 1:30 PM that a prescription is read. I go to get it and there are closed…read moreuntil 2 PM. Why don't you wait to let me know after you reopen.

Very friendly. Make you feel appreciated as being their customer. Free delivery by smiling…read morehelpful driver. Had done business elsewhere in Longview for many years. Moved all my prescriptions to Longview Drugs this year and learned quickly I had been missing out. Wish we had done it a lot sooner!

Locally owned and operated pharmacy. Friendly and reliable. Super fast in and out. Parking right at…read morefront door.

I wish there was a half star rating! So tonight I'm at home watching the Rams and Bengals play MNF…read more I decided to call this Walgreens to refill my allergy medication. The automated system would not verify my refill ( I have 4 left). So it placed me in que to speak to a live person.. Fast forward 2 hours later and at 10:02 pm the phone was hung up on me. I never even spoke to ONE PERSON, never was acknowledged, never got to even place the request for a refill.

Takes this pharmacy days, sometimes almost 2 weeks, to get commonly prescribed generic medications…read more in the store. Then when you are ready to pick the medication up, the drive through line moves like pond water. I'm not sure how this company stays in business, but my guess is that it's propped up by big health insurance contracts.

I would leave zero if I could. It's like they try to oiss you off with how slow they do everything,…read moreand then give you attitude like you are inconveniencing them. Horrible customer service, they should be ashamed but they are too narcissistic for that to ever happen. Do better.

Wow, I stuck this out for a year hoping things would get better and they only get worse. RX's often…read moreout of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX's would be in on time. Still, many were often late, and I've had several times I've just had to go without my RX's for a couple days. I believe most of the employees are good people. It seems to be the Walgreens RX company. They don't seem to support their employees and provide them with products to support the demand. Cold and flu season I know but I had these same problems before. They don't seem to provide them with enough employees to support the operations. The lines seem to be uncommonly long both through the drive-thru and inside at the pharmacy. You can easily wait 30-40 minutes in either line trying to pick up RX's. Furthermore, it's highly probable if you have multiple scripts to pick up, some will be ordered and unavailable for pickup. Case and point, just last night while seated waiting to see if the pharmacist was able to fill two important RX's I was promised the day before, I watched 7 customers come to the counter. 6 of the 7 did not receive all their RX's and were told they would have to come back when they had more in. These were not just cold/flu related medications. To top that off, there is no HIPPA compliancy. I was able to hear every conversation with customers and if the people in store that were in line were paying attention, they could hear the conversations as well. I can tell you what woman picked up her Valtrex RX. That is a herpes medication which I am sure the lady didn't want everyone to know what she was getting. Another gentleman picked up, among other medications, his Sildenafil script to help with erectile disfunction issues. Again, I am sure the gentleman didn't care for that to be common knowledge. Out of all the customers at the counter picking up, there was only one customer that I didn't hear, at least the name of one of the scripts they were picking up. This is a shame. The poor employees are inundated with upset customers. You take that day-in, day-out and it will jade even some of the best natured employees. Watch just a little bit and you will easily see the toxic work environment employees are enduring. I'd further comment on the negative comments employees make about the company they work for, but I don't care to risk their livelihood. I am going to leave with this: last night I wrote a sincere letter to Walgreens explaining why I had made the decision to move my scripts elsewhere. I explained to them the issues, filled out their form correctly and wished them success in solving their problems and becoming a decent company again. Around 4:45 am I received an AI generated response telling me how important I was but that they couldn't help me because I didn't submit two required pieces of information. I replied and explained that I did include that information. Did I ever get a response from something other than a problematic and inaccurate AI bot? Nope. I am done with Walgreens, and you should be too unless you care to risk like type experiences.

I went to the auto department just for air in my tires. I was there at 7:00am when they opened…read more there were workers there that looked me in my face but did not say a word.

Never going back to this Walmart…read more We went through the food side self-checkout tonight. After we scanned and paid, we were stopped by AP for the dog food that apparently was not scanned. no problem, right? we can just rescan and pay for it right? NOPE! she pulled us into the office claiming we were committing fraud. We offered to go back and pay for it as we didn't realize that it didn't scan. NOPE AGAIN! she then proceeded to tell us that we couldn't go back into the store because we went past the first entrance heading out. When she played back the video, it shows us scanning the dog food a couple time to get it to scan, on the fourth time we heard a beep, so we continued scanning the rest of our items. The associate screen popped up. I got the cashier to come over to clear it. IT SHOWS ON THE CAMERA THAT SHE SCANNED HER CARD, SCROLLED THROUGH THE ITEMS SCANNED, SHRUGGED HER SHOULDERS AND WALKED AWAY. NEVER looking into the cart. because of this we didn't think anything of it and finished scanning and paid. We live 20 miles away. we just wanted to get in and get out. we didn't pay attention to the screen, BECAUSE WE HEARD A SCANNER BEEP! AP then told us that if we left that she would call PD on us for trying to leave. We told her to do it. So, while we waited, our frozen items were melting. Finally, when a guy my partner knows, came in to help, he let us go into customer service and pay for the food, LIKE WE HAD WANTED TO IN THE BEGINING! needless to say, we won't be back. if this is how they treat people who make an honest mistake at 7pm, offer to fix the mistake with no issues, and obviously not train the cashiers in self-checkout properly, I'd hate to see how they treat actual people who pull scams on the daily without their noticing. Do better than a 10.00 off coupon on an order of 15.00 or more.

The staff, from the pharmacy to checkout, are so nice, polite, helpful, and professional. Haley, in…read morethe pharmacy, helped me transfer all my husband's meds and mine and was so nice. The medication prices are much less than we paid in Gilmer. Store is clean and we'll stocked. All staff wear masks. Great place.

The manager and the cashier was very rude. I had a gift card and I forgot to activate it because I…read morenever used a gift card before and they were very rude about it. I don't shop drug very often but now I see why I probably will not be back. I would've gave it a zero if it was allowed thank you and God bless.