Drive thru is an absolute joke!!!!!! Don't ever go through there if there's more than one car in line. Someone really needs to fix this drive thru!!!!! read more

Ridiculous customer service at pharmacy. Pharmacy closes at 8pm. We were there in plenty of time sitting waiting. Folks at the window had long personal conversation with car in front of us then closes and locks window on us at 8:01. Just stinks. I know they have to close but carrying on personally with car in front then locking window and mouthing through window "we are closed" is really bad customer service. Just stinks. read more

Do not go here. The pharmacy staff are rude and incompetent. They blame their system for their own laziness. They treat the elderly like trash. My doctor has called in a script 3 times and they still can't locate it. Save yourself the headache and go to Walgreens. read more

Horrible experience. I was 2nd in line in the drive-thru at 5:54 pm on a Sunday (I just got back from vacation and have been without my meds). The car in front of me took forever, and they were handed 2 large grocery bags from the pharmacy window. The attendant leaned forward, looked at me and my vehicle, and it was 5:59. She asked the car in front of me to sit there for a bit while she closed the window gate!!!! Unbelievable! I came around (now 6:01) and was greeted at the door with a frown telling me they're closed. Yes, I know that but you weren't closed 7 minutes ago when I arrived! Horrible service. If I had a choice I would go back to Walgreens, but my medical insurance forces me to use CVS. The countless one star reviews are no exaggeration! read more

THE WORST. ABSOLUTE WORST. I needed to talk to the pharmacist and could not get past the god-awful automated system. I pushed all the right buttons and all she wanted to do was send me a text to download their freaking app. I have a migraine. I need to talk to the pharmacist about my medication. I have never been so infuriated by a company's phone system in my life. If I were at the point of death and this company had the only life-saving pill, I would choose to meet my Maker instead of ever having to call their phone number again. How do these people stay in business? read more

This review is for the pharmacy, and specifically for Bailey. I have also contacted CVS customer service about this issue (and this same issue that has occurred at this exact location). Bailey was rude at the register from the start of our exchange. She asked my name and date of birth and I gave this information. She said "we have no prescription for you to pick up." And then promptly walked away. I said "excuse me, please check again my doctor called this in over an hour ago." She didn't check only said "call your doctor." I did so and they said, "yes I see we did send the prescription in. Can you please pass the phone over so I can talk to their team." I told Bailey I had the doctors team on the phone and asked if I could pass the phone over. She said "no I wouldn't feel comfortable with that." I asked her if she could please make an exception as this hold up was making me late to this critical appointment I needed the meds for. She said no and wrote down the number for the team to call. Once they connected she said I'd need to wait 10mins for 1 pill. While I waited I could hear Bailey and the other employee with purple hair whispering and looking at me. I am a customer who is waiting on a medication. They had absolutely no empathy or compassion or semblance of customer service. Go elsewhere. read more

Visiting from out of town and needed stitches removed. Rachel was able to make room in her schedule with a minimal wait so I could be on my way. Professional, prompt and (above all) friendly! I highly recommend this minute clinic when in need. read more

I waited in the drive thru testing window at this CVS yesterday for 40 minutes. I had an appointment for a Covid test, but still had to wait. At last, they confessed their "computers were down". They look my number and said they would call me later today when the computers were working again. Never got that call. Very frustrating. Don't waste your time. read more

Terrible customer service and overall experience regarding Covid testing. I will be taking all my needs moving forward to Walgreens.

My husband and I have Covid. He went to urgent care was diagnosed and they called in his prescription to CVS Glen Oaks in Hendersonville. We arrived just as they opened and he said to come back later. My husband went back at 1 pm and the pharmacist never notified the urgent care that he needed further instructions. He made my husband go back to urgent care. The called it in while he was standing there in addition to another prescription for the cough. All together since 10 :00 am he is now at CVS for the 4th time and as he pulls up they shut the window for lunch. HE IS SICK and they treat him as if he is inconveniencing them. We have Bern CVS customers for over 20 years but that ends today. read more

Where do I begin...... I called numerous times and went through the prompts, just to be disconnected!! I called the customer service number and was on hold for 30 minutes, CVC this is my first and last time using your pharmacy, I don't know how you stay in business!! Horrible customer service. read more

They have a travel clinic! For those traveling internationally you know this is awesome! It is same old same old as every other CVS otherwise. I will say the cashier was very nice and helpful. read more

This review is based on my personal experience and the experience of a close family friend. My friend's son is in his mid 20's and suffers from a degenerative muscle condition which causes his legs and hands to lock up without warning. He came in to pick up a prescription and as he was leaving he fell down and accidentally knocked over some things on a shelf. The manager immediately came over and very rudely told him to leave or he was going to call the police. I'm guessing because of his young age and outward normal appearance the manager assumed he was drunk or intoxicated, and would not listen to any explanation otherwise. Such a disgusting display of ignorance over a simple mistake and misunderstanding. Judging by the other reviews here, there are many others who have also been treated horribly by the employees here. read more

My experience at this pharmacy today was top notch. I wanted to brag on them and thought I would come here to do it. I read the reviews and must say this has not been my experience. I had a medication change and needed to pick up a quick script. I sat waiting for the office to call it in. While waiting, I watched the young ladies in the pharmacy help many people. One man in particular had been getting his medicine there for years and I think he knew a few of the girls by name. The pharmacist herself helped me get my script from the office to ease my wait time and she kept me posted while I waited. Great customer service goes a long way and often people only post bad experiences. Mine was good and I simply wanted to brag on them a little! Thanks for caring and complementing my hand bag. Awesome service. read more

They ABSOLUTELY WILL NOT answer the phone when you call and try to verify a prescription is ready. This is NO WAY to CONDUCT a business!! 615-826-3572 and 615-826-3573 keeps ringing with no answer... read more

My wife worked here roughly a year and a half and recently left to pursue a better career path. This place it truly pathetic, running good people off without giving a shit.. The district leadership that's over this store is terrible.. NO LEADERSHIP SKILLS! They're running off talented employees and even a pharmacist who's been a solid and honest employee for 15 to 20 years. The bottom line is this store is very under staffed to meet the standards set by the leadership above the store level. The culture at this CVS is one of high turnover and and a hostile work environment. Good employees like my wife didn't get a formal yearly review, or a raise after working crazy hours and putting up with a pain in the ass co-worker who gets away with murder and still works there! She makes her own schedule and comes and goes as she pleases and they're scared to fire her! No wonder they can't keep anyone long term, employees that are any good wont stay because they're not appreciated, and that means your gonna get people working for you that suck.. case in point, I went there to pickup a prescription recently and couldn't even understand what the hell the person at the drive through was saying to me? I was having a Gulf War flashback! I'm transferring my scripts to Walgreens where all the great/former CVS employees are working and being treated with respect.. Shame on your Comcast like culture CVS... read more

This absolutely the worst pharmacy I have ever encountered in my life. Scripts never picked up from voicemail , claims that they never received a script when I was standing next to the physician when he called it in, refusal to fill a script after I just left an ER with my sick child, because the pharmacist was alone and too busy, waitjng over 8 hrs for a script to be filled only to be told they were slammed (again) and short staffed (again). The best was standing next to the pharmacy counter when one pharm tech yelled to another, just tell them on the phone it will be at least 3 hours if we even ever get it filled today. Their attitudes are appalling and my next report will be to CVS corporate. I have never felt compelled to write a review until now, and I work in healthcare and am Embarassed for them. Go to the one by Vandy, or anywhere else for that matter, where they are professional, kind and courteous. read more

This is the worst drive thru pharmacy I have ever been to. If we didn't have to use cvs we would definitely go elsewhere. We recently moved to Tennessee and had our prescriptions transferred. Should have been easy, but no. I went there 4 times for the same prescription. They never ordered it. Their favorite line is "we're a little short handed today." Went today to pick up one that was supposed to be ready and they said we don't have all of it, it will be tomorrow. This was after I waited at the window for 7 minutes while they all looked at me but never came to the window to help me. They then scurried around looking for the prescription. I waited for 12 minutes. I could keep going, but don't think I need to. If you have a choice, don't waste your time with this incompetent pharmacy.wish I could have rated NO stars. read more

Worst pharmacy ever! Rude! Slow! Won't answer the phone! They tell me they are waiting on the doctor, I call the doctor, they sent info hours ago! Rudest foreign guy ever! He asks do I want generic or name brand, I say I don't care, whatever's fastest and cheapest. He tells the lady I want name brand, I hear her say why does she have to have name brand! So then, I say well I have an app for a discount, show him the coupon n he says I have to print it. No! That's the while point of it being an app!!! Rudest absolute worst experiences every time I come here. My grandmother insists on using them, but I don't know why! They never have anything ready, get it ready on time, etc. Do not waste your patience!!! I'm ready to snap!!! read more