this location is terrible! do yourself a favor & get your medication from any other location but this one. they had constant issues before renovations & now this has made things even worse! read more

I came here at 2am after the nearby hospital sent my prescription electronically to get it filled here. I didn't even realize there were any 24 hour pharmacies and thought that I would have had to wait until morning to get my prescription filled -- luckily, the nurse I was working with suggested that I have my prescription sent there so I did. The hospital was 7 minutes away from the pharmacy and by the time I got there, they already had my prescription packaged and ready to go. Being as I had just spent several unnecessary hours in the ER and had to be up at in 3 hours to go to work at 5 (#TeamNoSleep), that alone would have warranted 5 stars. However, the pharmacist that I was working with was sooo helpful. The antibiotics that I was given were wayyyy too big for me to take (my swallow game is weakkk) so I asked him if there was anything that I could do to about it. He had suggested breaking the pills in half but they were the nasty kind that I knew I would taste if I did so (tasting meds make me gag). He went to the back to find a smaller pill form of the medication but I wasn't rocking with that either because it was less concentrated and I'd have to drink twice as many. He then went as far as to call the hospital I just came from to speak to the prescribing doctor about more potential solutions. Mind you, its 2 in the freaking morning. I don't know what strings he pulled but by the time I walked out of that pharmacy, I was toting a bottle of grape flavored antibiotic juice in my CVS paper bag under my arm like it was a Colt 45. This guy doesn't even understand what he did for my lifeeee lol He really went above and beyond to help me and I'm super grateful. Plusss, there are no lines at the counter at 2am :P read more

The service was slow, i waited in the drive thru for more than 1 hour to be tell at the window that they didnt had my prescription ! i usually dont do reviews but this cvs is one of the worst that ive ever been to.! read more

I absolutely hate coming to this location for prescriptions. I get text notifications when a prescription is filled and on at least 2 occasions I have walked out of line and left prescriptions because the customer service is the most inefficient I have experienced. read more

I literally feel like I just walked out of the twilight zone. I know I dropped my prescriptions off on Thursday, it's now Tuesday and I've received no text. Today I just walked in trying to get an update on my medications (there were at least 4 different ones) and they're telling me they have nothing for me as if I did not drop my prescriptions off. I even went on to describe the girl I remember dropping my papers to. Everyone there is telling me there is no such person with the hairstyle in which I describe. According to the CVS staff I'm a liar and I need to go back to my doctors office to get the Rx's rewritten. No one can even run the cameras back to see what happened. They just totally disregarded me, even the manager. This is a huge inconvenience being as though I'm working 7 days a week. I had to leave my job to go to the Drs office. Had to leave work in time to drop my prescriptions to the pharmacy. This is the worst pharmacy read more

WORST PHARMACY EVER! DO NOT GET YOUR PRESCRIPTIONS FILLED HERE!. So for starters long lines, people waiting for hours and sometimes days. I personally waited for 4 days for amoxicillin for a ear infection....Do not go here.... I live close by there are other places you can go. Greenbelt coop pharmacy, Safeway, Giant, hell even the other CVS at beltway plaza. Save yourself headache and a backache. Go somewhere else read more

Cvs corporate needs to do a serious business process improvement plan with this location! This is the very worst pharmacy I've ever been to. It's not the staff, it's just that there isn't enough staff for the volume of customers it has! The wait time is incredibly long, even through the drive through. I'm switching my pharmacy because it's clear CVS corporate has no respect for its customers at this location!! Fix it or you'll loose more customers! I had enough time to write this review while I sat in the drive through... Which was 5 cars deep & a 35 minute wait! That's after I walked into the store & saw that the line was 10 people deep! and this at 7:30 pm in a Wednesday read more

if you want the worst pharmacy service come here they mix up your prescription and name give you wrong medications and make you wait 30-60 mins with an appointment for your vaccinations read more

Slow and poor inventory. My girlfriend needed a lot of common prescriptions following a surgery. They had none of them in stock. Non pain killers, anti-inflammatory, or laxatives. They are severely understaffed. I tried during the day and late at night. Midnight and there was 1 cashier servicing a line with more than 10 customers. I had much better luck with a non-chain pharmacy nearby. Co-op pharmacy had everything but they aren't 24 hours. read more

Had a very rude interaction with an employee working at the pharmacy as I was trying to put in a prescription working in a dental office, I usually have no problem speaking with an associate and leaving it with them. This time around she made excuse that it would be faster if I leave the prescription on the voice mail , A voice mail box they check every hour compared to her writing the script and transferring it . When I asked for her name she did not want to give her name ,was told that was not the point and became very rude and VERY UNPROFESSIONAL . I asked for supervisor and then she proceeded to ask for the Doctor I work for. Being the office manager , I don't bother My doctor for minor situations that I know I can handle. As I continued to ask for her supervisor , She disconnected the phone call , I proceed to contact the main pharmacist who which she said is the supervisor , I Left my script her . As she tried to make excuses for her employee , I advised her that I will be contacting corporate for this very unprofessional encounter. read more

The pharmacy is crazy busy but my prescription, which was called in from out of state, was ready in minutes. They have a slew of pharmacists who, between the phones and the counter, seem to work well together. After insurance, the antibiotic only cost $2.67, so that was a nice surprise as well. read more

Staff is highly incompetent. Takes 5 minutes to be acknowledged and 10 minutes to be helped. Whoever the manager is, I feel very disappointed in them. read more

Very disappointed in this CVS. The pharmacy has always been very slow and made mistakes with my prescriptions. I know they've been trying to make improvements, but just had another terrible encounter. They gave me only half of my antibiotic prescription and did not tell my husband when he picked it up. I had to then go make another apptmnt w my doctor to get the remaining prescription filled again. Absolutely unacceptable and frankly dangerous. Will never go here again unless drastic changes are made and they work hard to build back their customers' trust. read more

This CVS is 24/7 so you can go in anytime and say hello!!!! Within walking distance for me. Don't forget your CVS card.

I have been very pleased with the care, concern, and professionalism of this pharmacy. Not sure why they get such a bad rap. Probably my 4th visit and always pleasant and reasonable read more

The CVS has to be in the worse location and have the most awkward entrance I've ever seen. Of course once your inside it's your usual CVS. It's an older store so it's not big and does not have a lot of space. It does have 2-3 handicap spaces directly in front and I am usually able to find parking. read more

Came in to get my prescription filled because I forgot last minute before heading to my doctors appointment. Big mistake, I would rather have driven to my usual pharmacy in Laurel than enter this location again. I have never encountered such an unprofessional pharmacy. Theres no reason why I should, and other customers around me should hear the staff berating each other. Will not return EVER! read more

My experience at this CVS was quite unpleasant. While I was purchasing a drink the manager which was mopping the floor used the same dirty to touch my. I demanded another drink because the bacteria from his glove would have all over the previous drink. read more

they wear clown shoes at the pharmacy. The worst I have ever encountered. ever. waste of time. waste of energy. The employees fail every time. I called at 5 on sunday (they close at 6) and asked to have a prescription transferred to their store. They told me that they 'close soon' and probably wouldn't be able to help. This was after several conversations... I decided to call Monday morning. I got the same run around. Don't bother yourself with these nincompoops. read more

The pharmacy is the WORST! The only reason I come here is because I live right across the street. There will a full staff behind the counter, but the line will still be long and move slow as ever. It's a very annoying experience, especially if you are incredibly sick and trying to pick up your medicine. ANNOYING. Besides the pharmacy, the rest of the store is okay. The 24 hours makes it convenient for me. read more

Poor service at the pharmacy. Twice turned away at the drive through, claiming understaffing and a broken register. There was a problem with my prescription and no one called to notify me; I was told it would be ready that evening. I went to pick it up 24hrs later, waited in a 20min line only to be told it wasn't ready read more

Dr called in prescription at 9am. I'm here at 8pm, and the prescription still has not been filled. She said I would have to come back. Another medication was sent to the wrong pharmacy and so I'm responsible of calling the other pharmacy to ask for the transfer versus the lady in the pharmacy calling herself. Definitely poor service, which was blamed on short staff blah blah... read more

WORST CVS branch!!!! 2 MAJOR COMPLAINTS! First, they were very inconsistent with when my medication will be available. At first they said to come back in 2 hours for them to prepare my medicine. Then I came back and they said it is out of stock and come back the following morning which I did and told me that it is still out of stock. So the following day I came back just to check if its already available and told me to wait for 10 minutes and it will be ready for pick. So I came back in the evening and said that its not ready yet and come back in 10 minutes. I came back the following morning just to tell me that its not in stock and go to another CVS branch!!! What a WASTE OF MY TIME!!!!!!!!!! Secondly, when I'm trying to get my prescription back so I can refill it from another pharmacy company, somebody came to talk to me with a high tone of voice saying that I cannot get my prescription back because apparently the prescription I personally handed to them 2 days ago is not in my file. THE NERVE of him to raise his voice at me when in fact they were the one who lost my prescription!!!! WORST!!!! read more

The line there is always long and the staff is rude and completely non-customer service oriented. The other day, my husband and I went to pick up his two prescriptions and the pharmacy technician had the nerve to ask him if he had insurance. Ofcourse he does! That's why we gave them the insurance card and information when we dropped off the prescription. She tells us, "Oh, no one put the information in so unfortunately we cannot process your prescription because our systems are down." First off, we dropped off the prescriptions for over 24 hours and it should have already been filled and processed. Secondly, what do they mean they don't have our insurance information? Did they just look at the pretty card and slipped into La La Land and handed our card back? I'm a patient person so I tell the lady it's fine and we'll come back later. We return at night and the technicians tell us, "Oh, looks like only one went through insurance and the other didn't so we have to reprocess the prescription and you have to wait here." That is totally unacceptable. How can someone put one prescription through insurance and not the other? Both were placed at the same time with the exact same name and insurance information. Either they are severely incompetent or just plain stupid. We had to wait two hours for them to process the prescription that should've already been done two days ago. I don't know whether their incompetence is due to bad management or laziness but something needs to be done because customer satisfaction is NOT what they are about. read more

Although it's a 24 hour location, it's the same all day. One person on the register, a long single file line that flows down the aisle ans cashiers who just aren't quite sure where things are. Tonight, they decided to switch things up a bit possibly due to my eminent need to purchase excedrin for a migraine I've had for a couple of hours, but I digress. There was no one at the registers but there was a sign that asked all customers to have their coupons and payment ready at the counter when making a purchase, I laughed because there was no one to factually ring up the purchase to begin with. So I just stood at the counter until someone magically appeared from nowhere. He strolled past me and took another customer standing beside me. Needless to say at this point I'm ready to just take the damn pills and bounce! Thank goodness I was raised better. I hurried to ring my purchase as I muttered I hate this store. read more

This place is pretty bad. Always understocked. What big chain drug store doesn't have ONE pair of adult size scissors in stock? How is it that you only have ONE type of Huggies Wipes on the shelf out of the half dozen varieties they make? This place needs an old school boss to come here and whip this place into shape. Hands down one of the worst chain drug stores I've ever been in. read more

I hate going to this CVS because the lines are always so long and they usually have only one cashier and then the photo tech working them. They get 2 stars because the cashiers have always been nice enough. read more

Why have a phone when you can NEVER get anyone to answer. The pharmacy is the WORST I have ever encountered. Absolutely, the WORST services. read more

I go to this CVS because it is convenient to where I live on Hanover Parkway, however more times than not, there is always a line at checkout. They usually will have 1 or 2 cashiers available and once in awhile they may ask for another to come help. Was there this morning and took me 10 minutes to wait in line to checkout. Aside from the usual wait at checkout, the store is not bad. Usually has everything I go in for and I have also used the pharmacy a number of times in the past. The people working there are always very nice and friendly and usually helpful too. I wish they could possibly add 1 or 2 self-checkout stations, considering they have 4-5 available, but only 2-3 are ever used for checkout. I will continue to use this CVS because of convenience, but if you are in a super hurry, you might not be in and out very quick. As someone else mentioned, the parking lot can be a little cramped at times, but I rarely, if ever, had any problem getting a spot whenever I've been there. Besides, you can always park near the bank next door or on the other side of the CVS near Safeway if needed and they are super close. read more

Do not use this pharmacy!!!! I waited for a half hour for my prescription and then was handed only a prescription for Motrin! Motrin was just one of the 3 items I needed. I contacted my doctor who said she had sent it. I then had her send it to Safeway where the whole prescription was filled in 15 minutes and was staffed by only 2 people. I won't ever use this CVS again. I normally love CVS but this one is poorly run read more

ive been living on greenbelt for over 15 years. NEVER in my life have I received such terrible service! The manager on duty (july 4) is an idiot. I couldn't read my moneypak number..didn't want a refund ..said that several times...needed help with the reference number that the moneypak rep was asking for which should have been on the receipt and he couldn't find it.. but kept saying they dont give refund. When I clearly said I dont want one. Save the stress and go to another CVS read more

Extraordinarily rude pharmacy department. Came in off the highway going from Virginia to NJ. Needed to use a bathroom and pick up some provisions for the rest of our roadtrip and found this CVS. I understand that they don't have a public bathroom, but the rude, condescending tone I received from the people in the pharmacy department was completely unnecessary. When I told them that it was an emergency the one pharmacist told me "Well, you've got a problem." I'm not from that area nor do I ever see myself returning to Greenbelt, MD specifically, but I really hope that this is not how the people in this department treat anyone. I told the rest of my family to put down the items that we planned to purchase for the rest of our trip and spent our money elsewhere. read more

The cashiers at the front end of the store are extremely rude and unresponsive. I literally stood there asking for help while three young women ignored me and gossiped instead. On a regular day, I can count on the cashiers at the front of the store to be rude and unprofessional. I don't recommend this CVS for anything other than desperate situations. read more

Never have your pictured developed here: The service is lousy, and you will be cheated out of your money Just went to that CVS to order photographs. First computer stopped working in the middle of sorting my pictures, cashier ignored my request for help. Second computer worked, but there was no paper in it to print the order receipt. So I had to memorize the order number and number of images (228 for one-hour print), because cashier still ignored my request for help, and nobody else seemed available in the store. When I cam back an hour later, finally cashier checked on my order and noticed that computer had only printed a portion of the images, and had asked for images being resubmitted. So she ordered the computer to reprint the images, without even telling me. In the end, I was charged for two orders, although I only had submitted one. Male clerk treated me very arrogantly, insisting in a loud voice that I had released two orders, for more than 350 images. When I repeatedly denied it, he tried to prove to me on the computer screen that there were two orders under my name, and of course failed, since there was no second order. Still insisted to blame me, and finally offered that I could sort out the images that I had not ordered expecting that I would go through about 350 images, now messed up through his repeated sorting of them, to sort out the 116 that had been printed twice and were now everywhere among the 350. I capitulated, and was charged 117 $ - the full price for 344 prints in seconds (32 cents per image), although I had ordered only 228 images for 19 cents per image. But I was so tired of the constant lying and denying and blaming and screaming of the clerk, that I just wanted to leave, and didn't even care anymore what they charged me, and didn't even check my receipt. Basically I was overcharged 72 Dollars, almost twice the original price! This was not the first time that I had trouble with this CVS's photo department, but this time was the worst. Will not visit this CVS ever again read more

On September 1st of 2011 I decided to purchase a hair brush and deodorant because i was heading out of town. All the other stores in this area close early so i had no choice. On past visits, I've had the manager on duty ring me up and she always uses the counterfeit money detector pen when i pay. Mind you, I've lived in this neighborhood for 6 years, have been a loyal customer but yet get treated like a criminal. On this recent visit there were several people (females) in line, all were rung up without any incident or extra scrutinization. Without fail, as soon as i got to the counter, i got the same "pen" treatment. I believe this manager profiles black males. If it was once, i would say it's procedure, but everytime I've shopped there and she's cashier? That's profiling. I kept patronizing this establishment because i felt like that was the best way to confront her prejudice and racist antics. This is my first step and will be followed up by a letter to the corporate office. I've tried to be as reasonable as possible, but September 1st was my breaking point. read more

horrible service, Pharmacy puts you on hold forever always, very rude pharmacist , does not know how to control pharmacy or its staff, I am pharmacist tried to call for copies 3 times today, was put on hold every time finally got an intern the 3rd time after 30 minutes on hold. read more