...good lord. Right. Here's how my life works: I have a document that I need to attach a picture to, notarize, and get into the mail by a certain date. I also work 12 hour night shifts over 70 hours a week (the glorious life of a resident) which means that the *only* day I can get this done is when I don't have to go to work the previous evening, meaning I'll actually be awake during the next day during business hours. The day this document needs to be postmarked by. No matter! I'll send it to CVS photo that morning, go to the DMV, and then pick up the photo and get this thing done with. Perfect, right?
Enter this mess of a place. I walk in 3 hours after the one hour window guarantee or whatever it is, a little after 3, and the guy at the counter can't find my picture. I haven't received any email notifications saying there's an issue with my order. I figure maybe it didn't actually print yet (it's happened before at another CVS) but it's just one picture, so he should just be able to hit print. Nope. He has no idea how to operate the machine, the photo tech isn't there, and the roll needs to be replaced. When will the tech get there? 4, maybe 4:30? I ask why a) there isn't a tech there during the day and b) why I didn't receive an email update if the picture couldn't print, and the cashier literally throws his hands up in the air and says that he wasn't there when the order was placed. Cue completely losing it as I realize just how much the ineptitude of this place is screwing me over, and I don't have a digital copy of the picture on my phone to restart this whole process at a different CVS, nor the time to before the post office closes. Actual tears, people. I sat on the floor in front of the counter and just started crying, and the manager and two cashiers essentially pretended I wasn't there, didn't make any eye contact, and didn't try to do a DAMN THING to help me out. When the photo tech got there, he was the only one who got down to my level to ask me what was going on, except that the machine had broken mid-order so he would have to finish printing this huge order before he got to my one measly picture. And then he, too, quickly started pretending I didn't exist.
Spoiler alert: I didn't make it to the post office in time. Completely screwed. Granted it was only one picture, but the manager didn't even offer to comp me the amount I had prepaid on the website in an effort to make this as efficient as possible (HAHAHA) - absurd, on principle, not because I would miss 32 cents. Not a single apology, not a single effort to understand why a customer was literally in tears sitting on the floor. I'm done with CVS. Some of the worst customer service I've ever encountered, and there are plenty of other options out there. read more