West Central CVS I have been going to since the place opened. The people there are outgoing with…read moregreat personalities and most important great Friendly Service. I am being truly open about this CVS I am not an employee, nor am I paid to give an opinion, nor am I a competitor of theirs.. surely if I were a competitor it would not be a positive review. CVS West Central Street, Franklin, Ma. is my #1 pharmacy, I have unintentionally had my prescriptions filled at other pharmacies over the years with different Doctors who were clearly not awake or paying attention to where I would like my prescriptions filled, and they lacked the personality and the Friendly service (with a smile). The pharmacy at W.Central CVS is not the only attraction for me, the great staff that they have running the rest of the place is Friendly and Always Helpful when I call upon them for something I need. An employee has even helped me when she was literally done for the day working but stopped to give this old man a hand in finding some things I needed... and that was not the only time with the different employees over the years. I recommend CVS West Central Franklin Ma .. It has almost become a second home for me.. I walk in and they are smiling , and they say Good Morning (whatever time of day it is).. and when I am leaving - Have a nice day /evening.. weekend.. They are all Fabulous people there willing to help with your needs.. When I am shopping at other large stores.. I find myself comparing them to the CVS on W.Central Street Franklin, Ma. I guess I am becoming too fussy and spoiled. Thank You CVS W.Central Street, Franklin, MA. I appreciate the hard work and service.. okay.. yes.. The Friendly smiles and Welcomes too. Chuck

The CVS Pharmacy in Franklin Massachusetts is your typical CVS Pharmacy. As usual they offer a…read morelarge variety of products from personal items, vitamins, medicines, household items, cards and food. I even found my favorite Peeps. And of course this is the Pharmacy with a Drive Thru.

Helpful kind considerate they are also right on top of things with coupons and thanks they remind…read moreyou about downloading before you go to the register and help to find these things that you are really looking for. The only real downside is the fact that a lot of times you print off your few funds your coupons have nothing to do with the purchases that you normally make the most of the time it's not even for thinking normally buy ever

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Useless, rude staff, act like you ruined their day by coming in, long wait times, texts that…read moreprescriptions are ready when they are not, unfriendly and unwelcoming. Terrible experiences the last couple years here, time to switch to the hopkinton location

I went to CVS in Milford Ma on Main St and I was very impressed with a pharmacist named NANA, He…read moretook the time out of his work to help my friend with a new medication. He also gave us a written printout of all the meds she was on and all the interactions with the new meds she was taking. He went above and beyond his job. I would like to publicly thank him.

The pharmacy waiting area chairs are piss soaked and disgusting. This location is also filthy…read moreoutside. Store has some great employees yet the place is gross.

Not my typical Walgreens, but used this location as a quick resort. Used the drive thru option…read morewithout issue.

Takes days to fill a prescription. Text on pill container too small to be read. Must be federal law…read moreagainst that. Lousy customer service.

They get a prescription from my doctor and sit on it for days saying it's "in progress"read more

I can't believe how poorly run this CVS is. I ordered something to be printed at this location…read more Needed it for an event. Got a message it was ready. Drove there to learn that not only was it not ready, but the printer was broken. I was told they would reach out if the printer got fixed and my order was ready. So I drove an hour to the party without it. While at the party I got a text telling me my order was ready, so I drove back. When I arrived the woman behind the counter was shocked to see me, and said "I feel very badly, as it's still not ready. That wasn't a message you were supposed to get". So yet again I left without what I ordered and needed. There are no words for how much I dislike this store and its inability to actually treat its customers properly.

Most of the Pharmacy staff is completely unprofessional. They have zero customer service skills and…read moreare rude. Preferably The blonde who wears her hair up! However, the front desk girl who checks you out in the store named Nicole was fantastic ! She may be the only reason I don't take my business elsewhere . Wake up Cvs hire more people like Nicole.

My mom is a resident of an assisted living facility in Franklin, but I live out of state so I have…read morerelied on Eaton Apothecary to handle her prescriptions, offer advice and work with her doctors and assisted living staff. Although I've never been there in person, the folks at Eaton have always been extremely helpful and friendly over the phone, and it's a pleasure to work with the team there. Highly recommended!

I don't usually write bad reviews for anyone, I like to praise a business for being outstanding,…read morebut I usually just assume it was an off day if I've visited a place and had a bad experience. Unfortunately, this is not the case with this pharmacy. Before I even went there, someone had told me about a bad experience they had there, but again, I usually assume it's just because they had a unique experience for some reason. The very first time I walked in there, with 4 prescriptions that I take daily, and have been on for a long time. The girl at the counter who scans them in was very nice, and has been in all the subsequent visits I made-she has nothing to do with why I don't care for this place at all. After the girl scanned in my scripts, they were handed over to the pharmacist. When she looked them over, she came to the counter to inform me that one of them she would not fill, that she had spoken to the doctor about what she felt the proper dosage is for this medication. The next one she said they didn't carry but didn't offer to order it. The third one, she said they also didn't carry but she'd see if she could order it or not for me. I asked her if she knew whether it would be available the next day or if it took a couple days, and she informed me she was going to see if it was able to be ordered, and then decide if she WANTED to order it. All of this since word one, was said in a very rude tone, and I hadn't said anything to make anyone upset-and couldn't understand why she was that way. I ended up taking 2 out of the 4 scripts elsewhere which of course was not what I had wanted to do. I went back there another time, because they are unfortunately the closest to me, and there was a different phatmacist on. This one also was very rude when she brought my script back to the counter, and told me the wording on the script had to be changed in order to fill it the way it was meant to be, tho no other pharmacy had ever had a problem with the way it was worded. My scripts are always the same, and printed off the computer. So I'm not sure why the wording was OK for 2 other pharmacys I'd been to with these same meds. I ended up going in a 3rd time to fill the one script I knew they had before without any issues, and met a third pharmacist who had the same attitude as the first two. I've decided that as much as this place is the closest pharmacy, because I don't drive, Id much rather wait and have a friend bring me to another one, and save the hassle.