Why does EVERYTHING in Prince Georges County suck SO bad. Literally everything they have here, pharmacies, restaurants, grocery stores. It's all the same story. Employees that are lazy and have terrible attitudes. No pride, responsibility or stewardship in any employees. Fucking hate doing anything in this county. Every time we come to the CVS they lose the prescription or they don't look it up incorrectly and they tell you they don't have it. You end up spending hours running all around, calling your doctor office, etc, just to find out they've had the prescription the whole time, they were just too fucking lazy to do their job. read more

Called to ask a question. The person answered and ignored me while talking to other customers and ringing up. Didn't say hello or anything. Upon walking into the store, I tell him I'm on the phone and he is clueless as to where the phone is that he picked up! Then he says he said hello and couldn't hear me. Another lady is having a personal call on her AirPods and completely oblivious. Maybe If they work as a team, personal calls at work could work, if customers are taken care of... not the case. read more

RACISM AGAINS LATIN COSTUMER On Friday I bought medicine for my flu, at self checkout there was a color person right next to me buying the exact same thing, when a color woman who works there unlocked the machine at the color costumer but not mine, since I am Latino, she asked for my ID, but to the other color person didn't say anything to her, the first thing she said to me you have an ID but when she approached the other person politely I said hi even though I obviously look old but because I am Latino she asked me if I had an ID, this is the first time something so unpleasant has happened to me at CVS, now they categorize you just for being Latino so if you plan on buying anything even if you obviously look old, bring your ID. CVS need to be professional and put that racism thinks at side. so Remember if you look Latino they are gonna ask you if you have an ID even if you look old. read more

The CVS is convenient for me because I just brought a home down the street. For contacts I'm a full-time ER nurse so I understand burnout however the employees at this location particularly that work in the pharmacy are just rude. Both times I came the store was not packed at all. There was not even a person waiting in line at the pharmacy yet still, I was ignored and only had a question about if they sold a particular product. When told I don't know, you have to go ask the people in the front after having to speak up for some help after four employees watch me stand in line with One not acknowledging me and just stating "you need to check in". I only had a question so there was no need for me to check into something I couldn't check into. However, a hello, how are you doing? How could I be of service was never offered. There was also an older woman standing behind me who also had a question and was met with the same attitude. When I went up to the front to ask the front desk person, if the product was sold there she wouldn't know. I would have to go ask the pharmacy so of course after getting the runaround, I said I would just purchase on Amazon. I would definitely never come back to this location nor would I recommend recommended. Unprofessional, nasty attitude, and just downright a place. I would never want to spend my hard earned money. read more

WORST CVS IN THE AREA. Pharmacy is always behind on prescriptions and drive thru wait times are outrageous. I sat in the drive through 25 minutes to pull-up and the rep tells me I have to come inside because the drive thru is now closed. - there were 6 other people in line. Just ridiculous, no matter the day or time read more

The drive thru was fast and my professional. The drive thru tech was really personable.

Place is fine. Normal CVS. Not sure why so many bad reviews. Get my prescriptions here with no issues.

I am so disappointed in the pharmacy at CVS. I've been a customer of this pharmacy since the CVS was located on Swan Creek Road. My doctor sent a prescription 15 days ago. They kept telling me that they didn't have it in stock, it would be here "tomorrow". From Dec 17-Dec 28, I kept being told it's coming in the order tomorrow or the order after 5. I asked if they could look in their system to see if the medication was at any other CVS in the area. She said, there is none in a 20 mile radius. So I called back after 5 and it still wasn't there. This time another person answered the phone. She said, oh I see that 2 CVS in DC may have it and two in Alexandria. She gave me the numbers. I called and ended up having to go to Alexandra to pick up the medication, after waiting 15 days. read more

This place is terrible. Its ashame because it use to be so good. Now the pharmacy has taken a turn for the worst. The staff always has an attitude. They never have my meds ready HOURS after my doctor has ordered them. I've even had to wait a full day (almost two) for a medication that was ordered. The staff always catches an attitude as though I or other patient inconvenience them... Despite it being the closest to my house and the pharmacy I've been going to for years, I will definitely be changing to a pharmacy further away ~ Do yourself a favor and get ur medications from anywhere else - you'll thank yourself later when you dont have a headache. read more

I was extremely frustrated with the Pharmacy personnel , Kenneth Okah . I went to the counter to request the home Covid -19 Tests. He told me I could not receive them without a prescription. I had seen my doctor the previous day and asked for a prescription since I was there for my shots. I was told , and pointed out memo , no prescription necessary. I showed him a copy and presented my medical cards. I have been dealing with CVS ( FT. Wash, ,MD ) for over 20 years. I asked him to call in my doctors office. His final words , "Go to another CVS ", Dawn read more

Arrived at 12:55 for 1 pm COVID appointment. There were 3 cars in front of me. Finally got to the front of the line and told they are on break from 1:30-2 pm. When I informed the woman I had a 1 pm appt she had the nerve to say well it's 1:30 now and then suggested I was lying when I said I had been waiting! She claimed she had helped the car before me and it was fast. What trash to accuse me of lying in front of my kids who had been sitting in the car with me for over 30 minutes! I promptly made another appt at another pharmacy as I didn't trust her not to tamper with my test. What a b word. I'll never return to this location for any reason. read more

The pharmacy needs to be sued! They've cheated my mom out of medicine and when my mom made the pharmacist count out the medicine and when she was supposed to get 60 pills they gave her 45. They told her that "Mistakes Happen" but medication is a life or death thing that should not be handled lightly. My mother has had issues with the pharmacy multiple times in the past and I always tell her she needs to find a new CVS but she says that this location is convenient for her. Honestly, CVS needs to start the hiring process from scratch because the entire store has a horrible reputation for bad customer service. read more

Was told that I would receive my covid test results with in one day (priority request) and it's going on 2 days! Very disappointed because the lady offered this option to me! Call the office and apparently they don't even do priority!!!! read more

This pharmacy is notorious for being awful and slow. Was in the ER on May 23 and they sent over a two prescription's between 6-7:30 pm. Got to the CVS around 8:30 and was told my prescription's were not ready and wouldn't be ready by the time they closed, they would be ready in the morning. I went the next day May 24th at 4pm and only one prescription was ready. Not sure how two prescription's turned in at the same time were not filled together. Waste of my time and gas going to this CVS 3 times. This pharmacy is the worst. read more

I was sooooo impressed with the customer service. Of late, businesses in this area have been horrible. The two young ladies were pleasant and.helpful. one offered to help me look for more sale items. It was finally clean and organized. I shopped for more than I needed because it was clean! read more

CVS Pharmacy - Valentine's items 75% off - Drugstores Near Me - Fort Washington, Maryland

dont mind waiting in an extremely long line its the outrageously rude service that does it for me !!!!!! i have allowrd my prescription to go back. i hate visiting that pharmacy. read more

The store is generally messy. The check out is slow, even on a slow day...but it is CVS. The Pharmacy is not very helpful either. If you are looking to fill prescriptions frequently, do yourself a favor and do it somewhere else. It's still a CVS thought, so they got you there. read more

It's an interesting location. Like an other review said, I too was shorten from my meds and I thought I was crazy. My doctor gave me a 30 day refill and I was done almost two weeks prior. I take so many meds I put the blame on myself and basically went those extra days without medication. My doctor thought it was weird and we didn't think much of it. Now that I read the other comment I know for a fact I was shorten. So make sure you count your pills, sadly that's what I do every time I pick up mine.The man in that location has been very helpful to me, and ask the right questions to give you the proper answers. The women aren't as experienced or knowledgeable except the slim younger lady. A few times I was told my insurance wasn't on file, but when I went back to the man he was able to help w no problem, with the same insurance information. I am a patient person and I haven't lost my temper as of yet. I'm understanding of the workload they have, but I feel they should recount the pills properly, this could be a life or death situation for someone. read more

I am a woman of much patience, however every day I call to get service I'm always left on hold. There are 4 cellular devices in my home and I use them all at one time and still left on hold an hour or more! Is there anything that can be done about the customer service given to the residents in this area? I am still on hold! read more

CVS Pharmacy - Today is March 3, 2019 - Drugstores Near Me - Fort Washington, Maryland

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My doctor had to call in a different cough medication than was originally prescribed and he was left on hold for 20 minutes. Therefore, it doesn't matter who you are as you will need to wait. These people are on two speeds....slow and slower. It always appears that they are short of help. With that said, the customer service is in need of major improvements. The unpleasant attitudes are not welcoming. I guess they know that if you are at the pharmacy then we "the customer" need them more than they need us. Pack your patience if you are going to this CVS. read more

Have I mentioned how horrible this CVS is? Phones never work. They never seem to get my prescription. Takes 24 hours to fill it when they do. I've currently been sitting in line at the drive thru for 15 min waiting for someone to come to the window to offer assistance. Management, or Ownership, really needs to invest some time and energy into this ass backwards establishment. All my non-urgent scripts go to the CVS inside Target in Brandywine. They are so friendly and efficient. It's a shame this is the only pharmacy location on my way home for last minute script needs. read more

It was just the attitude of this one employee in the pharmacy that really turned me way off one day, I mean way off. She just seemed like she had zero desire to be there. Sometimes it seems a little chaotic and things are everywhere in the store, but for the most part, I find what I need and get reasonable service. read more

Apparently the pharmacist failed math because she didn't know that 5 + 5/325 = 10/325 and wouldn't fill out the prescriptions for a patient. Stupid. read more

Terrible - avoid pharmacy as it is poorly managed. Spent two hours on hold via phone today, still no response. They never answered the phone. Not sure why as that pharmacy and store ended up being a ghost town... not to mention out of stock on all of my prescriptions. read more

The pharmacy is a nightmare 85% of the time! They are the RUDEST customer service representatives you will ever deal with! The majority of them act as if you are bothering them by coming to pick up an Rx. Snippy, short, and often ignorant in their behavior! In short HORRIBLE! read more

POOR DISRESPECTFUL CUSTOMER SERVICE! No smiles from the employees, no "hi, how are you today?", no one asking if I need help finding anything. The manager wasn't nice at all. He was very bitter just like the cashier lady. This place needs to be under new management ASAP. read more

Worst pharmacy ever. My prescriptions are never filled on time. I've always call a head of time to make sure it's ready and they'll tell me it is, but when I arrive they tell me to wait because it's not ready yet. I've called to check if my prescription was received and they would always give me a hard time locating it. They also have my name backwards in the system and I've mentioned it every time and they still never changed it. Horrible customer service. read more

I've never been to a CVS pharmacy where I haven't had to wait for an excessive amount of time, however this has been the worst of the worst. This one seemed much better than others when I first moved nearby, because there is a pharmacy drive thru, but the line is always insanely long. I actually have to plan well in advance to pick up my prescriptions or I will be spending the only few time I have left after work sitting in line. Aa I type this there are two cars in front of me and three cars behind me at the drive thru. As per usual, it takes about 10-15 min PER CAR. I wish I could say that this is an unusual wait time, but unfortunately it is not. Many times I have driven away in frustration but only to punish myself by not having my meds on the correct day. One car behind me just drove off we I've been here waiting for 25 minutes. ABSOLUTELY HORRIBLE, but what else is new CVS? Let's be real. Might as well just settle into accepting absolutely worthless customer service. read more

I get my prescriptions filled there regularly. Staff friendly and professional. I never have to wait for my prescriptions to be filled on time. They are very efficient and the prices are great, especially with my CVS card and all the special sale items throughout the store too. read more

I wish I had read the reviews prior to taking prescriptions to this pharmacy. If you need medications do not waste your time and go somewhere else. Dropped off prescriptions on a Thursday at 10 am. I had to wait in line for about 15 minutes but it was fairly clear that they were not adequately staffed. They told me that one of the prescriptions would have to be ordered and would come in the next day. This is annoying but it was not a medication that was needed immediately so I was fine with waiting. They said do to the volume of orders that they had the other one would be 2 hours. Again fine, not a medication that was needed right away. I returned 3 hours later and there was an issue with needing additional information from the doctor**. Once that was sorted out they said that the medication would not be available until Friday at 4 pm. I was trying to be as patient as possible but this was beginning to get annoying. Additionally the only reason I knew this was because I went online and checked; had I been elderly or did not have access to the internet I'm not sure how I would have known this. This takes us to Friday. I checked again online and they said the issue had been resolved and the medication should be ready. I called them at 1 pm to check if the medication was ready and they said it would be ready within 30 minutes. Also they didn't actually get in the second medication and orders do not come in on weekends so now that medication wouldn't be ready until Monday (and this is for any CVS). I waited two hours and then went to the store. Medication still not ready. They mixed the medications while I stood there. Received the medication at 3:24 pm. To receive one medication from them it 19.25 HOURS. I took back the script for the other medication and will never go to that CVS, if any CVS again. **When I called the doctor's office and spoke with their assistant this was the exact quote from that staff member "Is this the CVS on Livingston Rd? They are the worst. They always have issues" read more

As much as possible, avoid this branch of CVS Pharmacy. The staff don't know the meaning of customer service. They're very rude, and they take very long to fill-up your prescription. They don't ever bother to check-out and attend to those in the drive-thru. read more