This pharmacy is one of the best I've ever used for my medical needs!!…read more The owners are not just entrepreneurs. They are community supporters, patient advocates, and would selflessly assist you with what benefits you most as a customer. I've been going to this pharmacy for over a year now and I never encountered any bit of a problem. I may have encountered dozens of problems with my Doctor's office or insurance but the owners are always ready to help and give advice of what you can do. I'm always busy and don't have time to usually post comments about a business entity but I can't help myself to give back to this pharmacy's unending support. They have the fastest service in getting your medications ready if there are no issues from the doctors office, insurance, etc. You go in and out quick since your needs are quickly met. Let us support our local pharmacies!! You can talk to the owners yourself. You will never see and voice out your concerns directly on the owners or big bosses of CVS, Walmart Pharmacy, Walgreens, etc.!

Efficient, fast and usually very friendly. One pharmacist is…read morea lot friendlier and more personable than the other but both are efficient. The only problem I have is they can't always contact my doctor but neither can I and I know they try.

On September 26th I had an outpatient surgery at the hospital which called in two different…read morepainkillers to this pharmacy to be used if needed for pain after the surgery. On September 28th I received notification that the status of one of them was as of yet unknown and the other one would not be ready until September 30th. It's a good thing I have a high pain tolerance. I called the pharmacy to cancel the prescriptions being filled and to obtain the numbers of three previous prescriptions which I had transferred there recently due to a current move and they only had a record of one of them even though I had confirmed them with the pharmacist at another time. They offered no apology nor were they concerned that I am taking my business elsewhere. I consider that they are totally incompetent, unprofessional and an example of the worst form of customer service. I would tell anyone to avoid them.

Best pharmacy around never ever have to wait it is always ready they notify you with a text I just…read morelove this place

Always a great experience here. Any issues get dealt with promptly and any questions about…read moreinteractions have always been answered in a thoughtful way.

THEY LEFT MY PILLS IN MY MAILBOX OVERNIGHT. I ordered a delivery of stomach and diahrea meds bc I…read morewas ill and couldn't drive. I pre paid and no one ever came. I left a voicemail no one called so I called the pharmacy the next day, it ended up the driver claimed he pounded on my door then shoved them in the mailbox and didn't tell anyone to alert me. I was suffering all night and little did I know the flipping pills were outside and one of them is a controlled substance if someone stole it I prob couldn't get replacement. Someone called blubbering and defending the delivery guy I just hung up after a while . Needless to say I'm finding a new pharmacy.

I just transferred my family's prescriptions to stop n shop. I actually felt horrible because it's…read morea lot of work on their part. We require prior authorization for a few meds. I've dealt with a Pharmacist I believe her name is Erica. She was so professional, patient, knowledgeable and compassionate. I wish I came here long before now. I just hope we don't become the customers they would rather avoid due to all the work involved with our prescriptions. Looking forward to a long healthy relationship with all of the associates here. It's been a pleasure thus far. JM

The experience I have had at this pharmacy has been atrocious. There is one pharmacist who I…read morealways seem to get that has a horrendous attitude. I'm tired of it. I waited 30 minutes while she was making a call to see if I could get a refill. The 16 year old intern did a way better job than her. The intern told me I could have one pill to last me until tomorrow when I could pick up my entire prescription since I needed to go to work. Why make me wait 30 minutes only to tell me I can't give you one pill. I have to bring in the prescription. Then she walked away and helped the next customer. I HAD BEEN WAITING 30 MINUTES!!! Unreal. No one cares. This pharmacy is a joke and I will be removing all of my prescriptions from Stop and Shop.

I will drive past 100 CVS's, Walgreens, and Rite Aids to go back to this local Pharmacy. The…read morePharmacists: Ryan and Rachel are fantastic! Super helpful, knowledgeable, they get to know their patients / customers, take time to call Insurance and the Doctors. Ok, so they can't compete with the hours of the Big Box Pharmacies. So Pay for your Rx online and they'll overnight ship it to you. Problem solved. So many advantages to working with a local Pharmacy! Next time you're at CVS, pull up to their drive thru window only to find out it's broken and go inside. Then wait in their germ-infested line wrapped around two aisles only to get to the counter 25 min later and find out CVS: (a) only filled one of your two Rx's despite their App saying it's ready, (b) charge you out of pocket cost bc they never answered your insurance company's calls, or (c) CVS never filled your life-saving cancer med bc they just well forgot. All True! Check out West Hartford Apothecary or at the very least go to a local Pharmacy!

great small pharmacy!! they are very personable and are much better than a big pharmacy. I left CVS…read morefor them and I've been extremely satisfied over the past 3 years

I mainly use them for the medical/pharmacy part of the business. They are amazing when it comes to…read morecustomer relations. When I call the pharmacy, there is no wait time no hold music. It is quick and simple to speak directly with the pharmacist. I can't say enough about the delivery service. They are prompt trustworthy and pleasant. I would be lost without having them as part of my Healthcare team.

The first time I ever used Westown was this year. I previously used Walgreens, CVS, Walmart and…read moreKinny's drug in Vermont. The service provided by Jessica and the entire Pharmacy team has been absolutely awesome. Never late on my scripts, they are always ready when I go to pick them up. Manchester should be grateful to have such a wonderful Pharmacy.

I've been getting my prescriptions from Pioneer Health Compounding Pharmacy since 2017, and they've…read morealways been professional, friendly, and easy to work with. Just a heads-up for anyone new: prescriptions here take a couple of days because it's not like CVS or Walgreens -- they actually custom-make your medication. And that's what I love most. Everything is tailored to your specific needs, not a one-size-fits-all approach. I highly recommend them.

I have been using Pioneer for many years and they are the best. Very kind and patient staff but…read moremore importantly, super well educated, knowledgable pharmacists who have done advanced training in Functional Medicine and more. Highly reccomend them.

By Faith and her spouse:…read more As a young child, Larry's family used a neighborhood pharmacy that was owned by a family friend. He and his staff knew every regular customer by name and service was always great and personal. Fast forward about 70 years and both of us have used numerous pharmacies over the years. The people and the service at this Stop 'n' Shop are as close as we've come to that old neighborhood pharmacy experience. Everyone at this pharmacy is always personable, pleasant and very helpful.

Everyone at this pharmacy has always been so pleasant. When I needed not only a vacation override…read morefor a prescription, but also a different generic (because my insurance suddenly stopped covering my reoccurring prescription - ugh!) they were nothing short of attentive, cordial, and helpful. My grandmother visited this pharmacy for decades and when she passed this last Spring, the pharmacist expressed his genuine condolences to my family. You don't often get to experience this level of service and support.