I hesitate to write the scathing review I have in mind, merely out of anger. But here are the facts: I walked into the store with a script for my controlled substance medication. At the counter, I greeted her, handed her the script and asked if they could fill this? Curling her lip and wrinkling her nose, she pecked away on their keyboard and said, "No, We Don't Even Carry This." Handing the script back to me, I ask, "...can you order it and have it tomorrow?" She looks at me and hurried off to ask '..the pharmacist', returns to me, and hands it back. "You need to go to your 'REGULAR' pharmacy to have this filled." I ask again, "Can you order... . . . . ." Standing straighter, smiling politely and obviously irritated and lying through her teeth, "...WE don't EVEN CARRY this." I felt like a fool. And even more so because I've purchased this medication there numerous times. Taking my script back, I thanked her, turned and left the store. When I reached my car, I realized I hadn't yet paid for an item that was still in my hand. It was this awesome, big and super perfect, weekly pill box, to hold my handful of daily (life-preserving) medications. So, I took it back inside and gave it back to the same girl; apologized for my mistake and left again.
The thing is, I've been their customer many times and was never treated like that! Having a morbid disease, I sometimes require luck in finding who can help. I'm sure they know occasionally customers have this issue. Oh. And by the way. Over the years, they've filled this very same medication for me; either on the same day or by ordering it and having it on the next day.
So now, 3 days later, I'm still without it because 'My REGULAR Pharmacy' hasn't received it yet. Forget the politics here. I'm in need, I have insurance, and I can pay.
Y'all dropped the ball. I hope this helps someone else in my shoes. God Bless! read more