I have a prescription to be filled that is out of refills. I have called the Rite Aid pharmacy in…read moreGuthriesville several times today. No one picks up the phone. They have to call my doctor to get a new script as Im afraid that if my doctor calls them they won't answer. I even called the store number and asked to speak to the pharmacist. He transferred me to them and they still didn't answer. I am almost out of the meds and need that filled. I'm going to have to go to another pharmacy as I can't put up with this.

This is the most awful, slowest, unorganized pharmacy I've ever dealt with…read more Every time I call to confirm something is ready, there's always an issue when I walk in. Besides standing in the crazy long line, it never fails, they screw something up, and I'm stuck sitting in one of their metal folding chairs (see picture)... they keep adding more each time I walk in. Spent 9 minutes on the phone with them on a Saturday. They told me my script will be ready for refill on Monday. I then asked if I should call on Monday again and she said "nope, we'll have it ready!" I said "Really? I should call just in case, and she said "it's in the system!" I had to travel, and went to pick up the scripts on Thursday - and it wasn't ready! I don't know what their problem is. They don't look short staffed. I was only forced to go there when my local pharmacy shut down unexpectedly... ughhh. Sorry to be negative. But hopefully the already low rating, plus this review will make them take a deep dive into their terrible customer experience.

Although we travel a little distance to the Downingtown Pharmacy, it is worth the trip. Compared…read morewith closer drugstore chains and grocery stores, the prices, customer service, insurance processing, and pharmacist expertise are so much better at this independent pharmacy. I was surprised to find price differences even with insurance, making this pricing incomparable. The customer service is courteous, helpful and quick. The insurance processing is efficient: much faster with no bureaucracy/red tape. The pharmacist is knowledgeable and accurate, and never makes me feel like I am bothering him to ask a question. There have even been times when other customers have engaged me in a conversation, marveling at this pharmacy!

From the owner: Retail and Compounding Pharmacyread more

With few exceptions I get good service here. Once in a rare while, there is a sub pharmacist…read morethere who is annoying and not helpful. The usual drive through folks are helpful and do their work well. The front of the house is well stocked. I would give them 5 stars but the app is sooooo bad and they keep changing it for the worse. As a result, I no longer prepay for my prescriptions before pickup.

The pharmacy staff was EXTREMELY UNPROFESSIONAL. I have never experienced anything like it. I was…read morehaving trouble with a voucher, and no one would come over to the counter to help me. There were no other customers in line...just me. Yet no one could come over to me and say 'try this' or 'maybe this is what's wrong so you could...' they just stated, from where they were standing (no where near me) "There is nothing we can do". "we can't Help you". This was the WORST pharmacy I have ever TRIED to get help from. I am a veterinarian who took many communication classes so that I could interact professionally with pet owners. Think they need some classes.

love this pharmacy and the employees. always friendly and make you feel great when you walk in.read more

I have never had an issue with this pharmacy until today and I switched to them years ago. I was…read morehonestly shocked at the pharmacists response. My copay was $1, unfortunately I was 28 cents short and was not able to use my card due to the $5 minimum. I was told to eaither add items or go to an atm and come back. I explained I needed my medication and didn't have any extra money until payday. I was basically scolded by the pharmacist after asking if the insurance would waive it. I had to drive away because I was wasting gas sitting there getting nowhere being made to feel like crap for not having 28 cents! Rather then them being a good human and understanding that I've been a long standing customer and even just loaning it to me until I swing by again which would be in a week. They made a customer feel less then, in a time when they could have chose the high road and had a different review.

We are on Medicare and have to pay privately for our Pharmacy plan. Over the past couple of years…read morewe have switched Pharmacy plans 3 different times. Acme Sav-on has been on our list of preferred providers for local pharmacies every time (along with other local pharmacies). We have opted to stay with them each time we have changed. They are so helpful, cooperative, and respond in a timely fashion. It's like the old hometown pharmacy but at the grocery store. Five stars all the way.

Located in Downingtown and closer to Thorndale, I like this location for their nursery section…read moreduring the spring and summer season. The store is maintained well and has a shared but large parking lot. The store is well stocked and the staff is friendly. The checkout is easy. I would expect the bakery to be more but meet the basic needs. The fresh veggies, produce, and flowers are a plus at this location. I havent used the pharmacy yet will try them.

So this rite aid used to be amazing ... It's now below average ... The pharmacy is the main issue…read more... The wait is simply ridiculous ! The people behind the counter are beyond slow. I waited for 32 min and only had 2 people ahead of me ... I'm actually moving all my scripts to the cvs on reeceville because I cannot take it anymore! The staff in the front of the store is amazing. They greet you at the entrance etc . The shelves are so empty in the store it's scary. I've asked if they are closing and they say no but it looks as though they will be closing.

They are amazing. Very accommodating Calls and texts for updates. Very caring which is hard to…read morefind now!!!