I just had a horrific customer service experience with this CVS pharmacy. I had a prescription that needed a prior authorization. I contacted the doctor's office to provide this authorization earlier this week. I then contacted my insurance company to confirm that the authorization went through. The insurance company confirmed that it went through on 2/3 (today is 2/5). During this insurance call, I asked what I would need to do if CVS does not recognize the authorization. The insurance company said CVS would need to call this insurance. I called CVS, who said the authorization was never provided. During a call in which I was passed around and talked at like I was not an equal human being, the pharmacist explained that I would need to call my doctor because "the doctor did not complete" the authorization paperwork. I then mentioned the insurance company's instruction that CVS would need to call them. The pharmacist REFUSED and said CVS does not call insurance companies. Throughout this call, the pharmacist continued to talk to me in a demeaning tone. I then called the insurance company back. They assured me the authorization was all set and that the doctor did not need to provide any additional information. I then explained the pharmacist's REFUSAL to call the insurance agency. The insurance company expressed astonishment that CVS refused to call. The insurance company then figured out that the problem was that the pharmacist was running the prescription with a 1/31 date even though the referral happened on 2/3 (which I had told the pharmacist). The insurance agent then reached out to the pharmacy to explain CVS' error. The problem was then resolved. What is not resolved is the pharmacist's demeaning treatment of me and her REFUSAL to call an insurance company. I am going to be taking this complaint all the way to the top. I am currently on the national customer service line. This is no way to treat a loyal customer. read more

The customer service representatives working in the pharmacy are antagonistic, rude, toxic, and unprofessional.

Have a more respectful customer service. Never had an issue until a I had a question about my prescription refill. I tried to refill my prescription but didn't go through because my insurance company had to cover. I had to go with another prescription recommended by my insurance. Just as I picked my new prescription the one that denied approved and went through. I'm on vacation and the text says 4 days left to pick it up. The guy at the pharmacy said it was put in on the 19th. Made no sense sense it wouldn't go through then. He didn't have to be an ass about it. I was just questioning it because of my insurance factor. Neve want to talk to this dick again. Just because you are an overly paid pharmacist making $200,000 for pushing pills doesn't give you a right to a jerk. Money don't buy you class. No wonder you store gets low ratings. read more

One of the worst customer service I have ever experienced in my entire life. Called in inquiring about where to find a minute clinic. Then put on hold because the rep has to follow-up with the manager about the question. Then I was told there are no longer minute clinics in NH or ME but there are some in MA. So, I followed up with, where are the minute clinics in MA, rep responded with I have no idea. So, you're telling me that an employee of CVS cannot look up in an internal system where minute clinics are in MA, which your manager just told you there are some in that state. But rather you reply with I don't know, maybe consider calling around. Wouldn't recommend this location if you need to correspond with the customer service here. read more

Well stocked store. This includes sale items which often don't have sufficient stock after the first day of a sale. Pharmacy wait inside can be long. Drivethru is usually faster. Lots of turnover it seems so you're just a number here. Lots of updates to their systems apparently as they often make you speak to a pharmacist even if it is the same item as last month. Payment system is "new" half the time. I'm assuming it's really just a lack of training. I like you can get ereceipts as they are usually an excessive amount of wasted paper. read more

super kind staff, i love them all especially the pharmacy techs! super kind quick and helped me find the travel sized vasaline

My prescription was $177 at CVS. When they ran out, I was told to call around. Wal mart was able to provide my prescription for $25. Talk about about theft. I do not recommend them, and didn't know I had to shop my prescription. read more

Pharmacy techs very rude and unprofessional my last visit was very unpleasant I thought by moving to a new location and around the corner from my house it would be convenient but its been nothing but a headache they also mistreated my wife and refused to refill her RX at a respectable time We will be going back to Hannafords where we get much better service read more