I don't wish to be uncharitable but this is ridiculous behavior. I came in the store around 12:35pm and went directly to the cashier to cash in a scratch ticket. The lady was behind the cashier kiosk organizing balloons. I patiently waited and watched her fuss molecule for molecule of changing positions until one was where she exactly wanted it. Realizing she had no intention of looking to see she had a customer I said Hello. She looked up at me like I was the biggest inconvenience of her day. I said nothing despite the obvious insult of her having to deal with a customer as cashier. I handed her my ticket and she started announcing that this was a new digital system and that they make no money off of lottery but they do on balloons. So I merely stated the obvious that she had treated me with disrespect since she looked at me. Once I questioned why I was being treated with such disrespect since the moment she clamped eyes on me she stated it was my tone. My tone was not one of annoyance but a simple hello to acknowledge someone was here. It is not rocket science. I just wanted to alert her that I was there and her perception of that immediately went to me demanding her attention. I was not in a rush, thus the wait while she considered the balloons over customers. I mentioned to her that maybe she was having a bad day and her perception was off rather than my tone. It happens to all of us. What I find shocking is that her thinking that a "tone" was an excuse to give me a dirty look and give me substandard service. She cashed my lottery ticket and handed me $12 despite the fact I won $15. I mentioned it and she said she made a mistake. I said no problem, it can happen to anyone. I wished her a better day and she said her day was fine but that she made a simple mistake. I mentioned like how she read my tone, as well. Yes, a smidge snarky at the end but I am tired of people overlaying their warped perceptions onto others and not taking responsibility for their own thinking. I understand that some customers can make the job challenging at times and there is probably a temptation to overlay difficult experiences onto many other customers who are just trying to be pleasant in a transaction. To immediately go to a place with so much severity from the beginning to end of my experience with her was absurd and uncalled for as a customer service person.
Between her and a male cashier who refused to hand you money or take money by hand (asks to put it on the counter) I am done with this freak show location and will take my business elsewhere from this point on. read more
