Well I DO feel like I need to update my review for CVS pharmacy in clackamas. I was in a total rage before because they were so incredibly screwed up and had a staff that was complete lack of knowledge and they just didn't have enough people. My experience the last 6 to 8 weeks has been a little different. We are still trying to fix the MESS of my prescriptions being out of whack and somehow there dates got messed up BUT besides that. They have newer staff, new pharmacist, etc and they are ON IT. If you leave them a message, they actually really DO call you back . And the new pharmacist there, I forgot his name, but he is really amazing and goes above and beyond to try to figure out your situation and get it fixed. I can't imagine being a new pharmacist and having to fix that mess over there but he's doing a really good job. Anyway, thought I'd let you all know. It's a different experience when you go in there. THANK GODDD! And Thank you CVS for hearing our complaints and actually FIXING the situation and getting more staff in there!! Much better experience. Oh- I almost forgot - the new staff there are VERY kind. Not like some of the past employees who would probably get fired from polishing ROCKS- because their attitude was so bad! Thank God that one didn't last very long. ( and I'm NOT talking about the previous pharmacist- she was great) Anyway Hope this helps just ONE person if ur trying to figure out whether to go there or not. read more

From the very first meeting we knew Dale was going to be our agent. His calm manner , his knowledge of the area and understanding of our needs helped us find our forever home. You simply couldn't make a better choice than Dale. read more

Yesterday, I tried to call and ask a question. After being on hold for 1 hour 20 minutes, I had to leave and hung up. Today I am at 1hour 12 minutes and am going to hang up, and try to find a pharmacy with better customer service. read more

The one guy that works here is wonderful. He is an outstanding employee. He is the only one here and is bombarded with work. They don't answer phone or return calls because he is overworked and has no help. He needs an employee recognition award and you need to hire more people read more

This pharmacy is near my work, so I switched here to fill my prescriptions. At first, things were fine, but the last few times I've been in, I've run into them: - Losing one of my prescriptions, forcing me to come back another time after they found it (and not really looking for it with any sense of urgency) - Trying to tell me one refill wasn't covered by my insurance even though I'd filled the *exact same prescription* at this same pharmacy within the same year with no changes to my insurance - mysteriously, after I told them that, it somehow *was* covered at the normal price instead of the hundreds of dollars they were trying to quote me - Rude employees, including the one today who snapped at me and another customer waiting. I don't have a lot of patience for that anyway, let alone when I'm sick (and wouldn't have even been at the pharmacy if the prescription I was picking up wasn't such a pain to get filled) All of those have happened within the last few months, and I'm done putting up with their incompetence and attitude issues - I'll be switching to a different pharmacy ASAP. read more

Prescriptions and never filled even though they sent a text saying my prescriptions were filled and ready to be picked up. Every time I pick up my medications I have to wait 30 min for them to get filled or prepared. Last time I went there was 4 other people waiting for the same thing. read more

I switched to a nearby CVS (in Sellwood) but just had a refill go in at the Happy Valley store in Target which is a long drive so I called to ask them to switch the prescription to the Sellwood store. After waiting on hold for 15 minutes I was cut off so I tried again. After 10 minutes someone answered and I explained what I wanted. She said couldn't transfer the Rx to Sellwood and I'd have to call them. She said she'd put the Rx on hold. I told her that I have never been able to get through to Sellwood CVS on the phone and she said I had no other choice but to go there in person and then I'd have to wait for them to refill the Rx. I told her that this was inconvenient but she rudely said this was what I had to do. I am sure there was a way she could have contacted the other pharmacy so the Rx would be filled and I wouldn't have to wait for it when I got there. read more

Came in with my wife the day after she was told her prescription was ready. We were told that the pharmacist was on the phone, and would be available in 10 minutes. 30 minutes later there were 5 other people who had been told the same thing. It would have been another 30 minutes if I hadn't been kind of a dick about it. These are peoples' medications that you're fucking with. Shitheads. read more

Nikki, pharmacy manager restored my faith in CVS and really helped me out - most excellent thanks

If like incompetence, this is your place. Anything worth screwing up they can manage it. I would not trust them to wash my car. Amongst them being incompetent, they are liars and thieves as well. Instead of admitting they're wrong they will lie their way out of anything they can. read more

This is plain stupid. I got a text reminder on my phone to pick up my new prescriptions. I came in yesterday to pick them up but the pharmacist was on her lunch break. I couldn't wait 30 minutes so I left empty handed (pharmacist consult required for new prescriptions). I got another text reminder again today. This afternoon I drove back to this Target CVS to pick up my prescriptions. AGAIN the pharmacist was on her lunch break so I could not get my prescriptions. Mind you, I came at two very different times of the day and nowhere in the text or on any signage at the counter did it state when the pharmacist takes their lunch break. If Target and CVS really cared about customer service they would post lunch break hours. It would be nice if they also had the authority to offer nominal Target or Starbucks gift cards to customers who are turned away like this. I used to go to Walgreens drive through pharmacy where they always had lunch closure hours posted. It's not that difficult. Grrrrr. read more