Always helpful and nice with my getting medicine from them for several years now and like how close…read moreit is to me.

I have been using Ruwe for more than 2 years as I care for my elderly mother who is living in a…read morecare center. Ruwe delivers her meds and is always on time and in urgent situations always works with me to get prescriptions ASAP. They are knowledgeable, professional and kind. So grateful I found them.

Clean, affordable, and friendly staff! I usually don't come here for prescriptions but needed…read moretubing and mouth piece for my nebulizer due to my asthma being difficult lately. I called ahead, the staff was very friendly/accommodating, and was able to price the medical equipment very quickly for me. I was grateful for how inexpensive the equipment was that I needed and appreciated how very nice the store was kept. They had a wide variety of medical equipment; beds, walkers, lift devices, and more. They also were a full pharmacy with many over the counter meds and first aid supplies. Overall, I was very impressed with this local hometown "mom and pop" pharmacy and will likely return again. Thank you for the great customer services and providing me we a good pharmacy experience! Also, 20% for checking in if you are with yelp!

I am 73 and live in the Dayton, OH area. I ordered a refill of medication that was to be kept…read morefrozen from Nie's Pharmacy 11745 Madison PikeIndependence, KY 41051 on Jan 14, 2025 and it was shipped by FedEx on Jan 15 in a box labeled Time Sensitive. I received an email from FedEx saying that it would be delivered on Jan 16, but it was not delivered until Jan 18 at 4:55 pm. There had been no adverse weather during this time and no reason for delivery delays. I refused delivery of this medication because it had not been delivered as indicated and I was told by the FedEx driver that it had been here for 2 days in a warm warehouse before finally being delivered. I showed the driver that the box was labeled Time Sensitive and told him that it was to be kept frozen. I told the FedEx driver that I felt that the medication was now compromised so he marked the box as Damaged and Return to Sender. Nie's Pharmacy called me on Monday, Jan 20 at 9:41 am and left a message to call them back. I called them back at 11:37 am and the employee said that they had received my returned package. It took 4 days to be delivered to me, but Nie's Pharmacy received it back in just over a day. I explained to the employee in detail why I had refused delivery of this package containing medication; that it took 4 days to be delivered to me from 60 miles away and that the medication was here at the local FedEx warehouse and sat there for 2 days in a warm warehouse before finally being delivered. The employee stated "We have had a lot of complaints about deliveries from FedEx." I told the employee that I wanted my money, $150.85, refunded and she said that she would talk to the pharmacist, Jack Nie, the owner of Nie's Pharmacy. I then received a call from Nie's Pharmacy at 11:49 am and the employee stated that Nie's Pharmacy was refusing to refund my money because they opened the package and that the temperature strip inside the box indicated that the medication was still within an acceptable range, even though it had been unthawed due to FedEx's failure to deliver this in a Time Sensitive manner. I told the employee that at no time did I ever receive any instructions from Nie's Pharmacy to open the box if it was delayed in shipping to check and see if the medication was still good. No communication was ever received via email, attached to the outside of the box, or on their website https://www.niespharmacy.com about what to do in a situation like this, nor could I call Nie's Pharmacy on Saturday when my package was finally delivered at 4:55 pm because they close on Saturday at 1 pm and are closed on Sunday. Nie's Pharmacy does not have any return policy of any kind on their website and this business is NOT BBB Accredited. The Nie's Pharmacy employee went on to say that I could come and pick up the medication (to an out of state location 60 miles away) or they could reship the same medication that I had just returned via FedEx (a medication that was now unthawed and 6 days old and using FedEx, the same shipping service that had proven to be terrible). I told the employee that either choice was unacceptable and that I was going to dispute the charge with my credit card company and that they [Nie's] had terrible customer service. Her only response was "That's fine". I was fully justified in refusing delivery of this medication due to FedEx's failure to deliver it in a Time Sensitive manner when there were no adverse weather conditions that would have delayed the delivery and the fact that Nie's Pharmacy never provided any instructions about Time Sensitive delivery of medications and what to check for in the case of shipping delays. I was fully justified in thinking that this medication had been compromised and that's why I returned it. I have had other problems with FedEx deliveries from Nie's Pharmacy and I will not do business with Nie's Pharmacy in the future due to their shipping service, that they have acknowledged having problems with, and their terrible customer service for the elderly.

I really enjoy picking up my prescriptions from Equitas Health Cincinnati Pharmacy, because my…read moremedicine is always there on time. I do not need to ask for refills, from Equitas Health. The staff is a bunch of very cool and respectful employees, who understands, and cares about our needs.

Synopsis of the experience from Berry Pharmacy employees:…read more -they don't like their job -they don't bother to hide all of the judgement they feel, it was definitely received -empty shelves and non existent lines might be the only indicator you need to try somewhere else -if your prescription is ready, your never going to know unless you physically visit the store yourself. -they might sponsor this review as it seems to match their overall mantra!

Great people, nice local pharmacy. If you live in the area consider having them be your main…read morepharmacy - shop local if you want local options!

Told me 20 mins for a prescription fill up, came back in 37 minutes and went to pick up, and they…read moresaid 20 minutes. I went out to buy an ice cream cake in the first 20 minutes, I'm not about to have it melt over lies about where my pills are at. I asked if they could send the script to the house, and was told no. Great job on your first review guys. What a waste. If it's an hour, tell me it's an hour. Rick, the store manager, came to my assistance and help figure us out. They had a new pharmacist who put my order in for the next day instead of right there. Thanks for squared me away Rick! You can turn a one star experience into a five-star experience in less than five minutes. That's impressive. I look forward to future business together.

When we first moved to Newport, Ruwe Family Pharmacy became our pharmacy of choice…read more Sadly, our insurance company has forced us to move the vast majority of our prescriptions to one of the horrible faceless big chains - so much for 'freedom of choice in America" - meaning we can only take our short term Rx's to Ruwe. All the staff here have been nothing but helpful, friendly, personable and understanding. Whereas assistants and pharmacists at the 'big chain' often 'roll their eyes' when you ask them a question, Ruwe's people seem open to any query you send in their direction. One time I had a question about some special eye drops I used when living in Europe that I couldn't find over here anywhere. Turns out they were only available by prescription only and that even with a prescription were hard to obtain, but Ruwe said they would get them if I needed them. Of course it turned out that our insurers wouldn't cover them and the cost was a preposterous $60 for a tiny one-month bottle ($6 in England over-the-counter, go figure). Astonishingly, the pharmacist personally called me a few days later to say she had found an alternate supplier for $10 less, as if to prove their commitment to good customer service. They even delivered a medication to my door when I wasn't able to get to them before they closed, and on another occasion when they didn't have enough quantity of one pill, they again offered to drive the balance to me free of charge as soon as they had them back in stock. This kind of attitude always makes a difference to me and the wife, so we do try and buy all our sundry OTC pharmacy needs from them whenever we can as we hate the idea of them ever succumbing to corporate/supermarket competition. I really cannot fault this place. I just wish we could give them more of our business as they deserve it FAR more than the big chains whose place in history will only be noted for the ugly architecturally-soulless buildings they have erected on way too many city and residential street corners across the country.

Ruwe Family Pharmacies are a fantastic group of family pharmacies that really care about their…read morepatients/customers. While they may not always be able to match the prices of the big chain competitors they offer additional services to the community. They are very active in helping to care for residents of local nursing homes. They also offer delivery and mediset (pill box) services. They are also very involved in teaching students at the local College of Pharmacy at the University of Cincinnati.

good dr nelson is the best! She is nice , caring ,and understanding she is the best dr Iv ever had!read more

I've been a happy patient of Dr Ronald Smith for over 20 years. He genuinely seemed to care for my…read morehealth. I still like Dr Smith, but due to the blistering incompetence of his staff, I have been out of blood pressure medicine for over 1 month. I will be transferring to anyone BUT Trihealth. May 7. I see Dr Smith and receive a new prescription. I recently switched to health insurance companies and find they only pay for Walgreens. May 10, new prescriptions picked up. I message MyChart and ask ALL prescriptions be resent to Walgreens on Glendale Milford Road. LPN Nicole says they will resend the refill request to Dr Smith. Nothing happens. No prescriptions transferred. Out of blood pressure medicine. May 16, "Would it be possible to send all existing prescriptions to the Walgreens on Glendale Milford road?" LPN Ashly, "We have changed that in our system and all future appointments will go to the Walgreen's on Glendale Milford Road." My request was very specific. And it was ignored. Still no meds. May 20, Reply to LPN Ashley "Please resend all existing prescriptions to Glendale Milford Walgreens. I am out of blood pressure medicine." No response. No prescriptions at Walgreens. Still no blood pressure medicine. May 31, "I have been out of blood pressure medicine for one month because the pharmacy has never received the prescriptions. Specifically, resend (med1), (med2) and (med3)." Nicole LPN replies "Dr. Smith sent a 6 month supply of (med1) on 5/20/24 to the Walgreens on Glendale Milford Rd. I will have him refill the (med2) and (med3) as well." June 1, Reply to Nicole LPN "With respect, this is the fourth time I've heard that in the last month. (Three messages and phone call.) Please contact me AFTER you've sent the prescriptions. I genuinely like Dr Smith, but I need a practice who will fulfill the simplest of tasks. If Trihealth is unable to do this, my next request will be to transfer my records to a non-Trihealth organization." June 3, Ignoring my specific request, Pam Baird calls to say (med3) was at Walgreens. The other two prescriptions should be there shortly. June 5, Check walgreens. No prescriptions. No meds. Fuck Trihealth lackies. I know stopping blood pressure medicine cold turkey is bad. I know stopping depression medicine is even worse. Possible fatal. Would someone at my former doctors practice mention this to all the do-nothing LPNs?