Trying to reach the pharmacy is almost impossible. I was returning their phone call regarding a new prescription and the automated machine took forever to get through then it disconnected and had to start over again. Shouldn't be this hard to return a phone call. Fix your phone or get a new phone system. read more

Great pharmacy! All technicians are very helpful and are prompt in taking care of orders that need refills.

So RUDE! They called the wrong provider to fill my prescription. So the prescription was incorrect. When I pointed this out to the little dark haired Nazi of a Pharmacist, she screamed at me. I just left and filled it elsewhere. I saw the bad reviews and thought this can't be real. Oh but it is. DON'T GO HERE! read more

Always friendly fast service! I used to live right down the road. I moved to pineisland 2 years ago and still continue to drive here!

This is the second time I have had a horrible experience. Last year, I came to pick up my prescription for my daughter (an antibiotic for her strep throat) who had strep throat and the flu. I went through the drive thru and waited for quite some time in line. Unfortunately, this was my only option as my contagious 6 year old daughter was with me, in addition to my other two children, one of which is an infant. When I finally made it to the window, Joel told me a very high price that, despite having a GoodRx coupon. He told me he would have to re bill and that I would have to get back in the line that I already waited over 20 minutes in. By this time, I'm visibly upset because my infant is now crying and my daughter is miserably sick. Joel showed no compassion. I had to leave my 3 children in the car by themselves to walk in, because that was his only other suggestion. Once inside, I proceeded to wait even longer. Fast forward to today - I call the cvs to see if my prescription for myself is ready. After making it through the automated system, I'm greeted by someone who seems to be very impatient and annoyed to answer the phone. I ask about my prescription and she proceeds to tell me that they have not received any prescriptions for me. I then informed her that the provider's office called around 1:15 and she told me, "nope. Check with them." I call my provider who insured me that she called and left a voicemail on the prescription line at 1:15. My provider then proceeded to call them AGAIN and somehow they found the prescription. Unbeknownst to me, I had called back and was on hold after speaking to an actually pleasant person who said there were no voicemails but she would look around. After several minutes, she gets back on the phone and tells me they have it and to give them an hour. I told her that I no longer have insurance and have a GoodRx coupon. I asked if she needed the code because my last experience was very unpleasant with Joel and the GoodRx coupon code. She said, "no, she would put a discount card on it and that if it was more when I got there they would switch it out, no problem." I asked if she was sure because of my last experience and she assured me that it would be fine. I received an automated call around 3:30 saying that my prescription was ready. I arrived at the drive thru window with my two children in the car. I was told by Joel, that the total was $23.02. Almost $10 more than my GoodRx coupon. When I told Joel the conversation that I had just had with the previous person, he said I would need to get back in line for it to be billed again and that he didn't know why I would have been told that because everyone knows the process. Another non compassionate and irritating experience with Joel and the CVS staff. I was forced to pay almost $10 more for my prescription (necessary blood pressure medication) because of poor communication throughout the pharmacy and their staff. I was unable to get back in line and wait for who knows how long because I needed to get my other child from school. As a medical professional, I don't understand why this continues to happen. I would never treat any of my patients as disgraceful as I have been treated the last two times I have frequented this facility. I would be embarrassed by how the staff in a health store/pharmacy has no regard for patient safety and/or well being. Hopefully, the continued negligence in this store/pharmacy does not directly impact someone's life the way that it has the potential to. read more

CVS pharmacy located at Nicholas Parkway and Santa Barbara Blvd. I always use their drive-through the pharmacist and the other technicians are extremely accommodating professional and nice. When driving through you need to have your prescription ready....They will not let you leave until they double check that they have your prescription.. they usually tell you your prescription will be ready by the end of the day provided is in-house. Call back or they will text you when it's ready. Noted any narcotics or sleeping medicine you are required by federal and state law to produce a valid ID such as a passport or drivers license. You must have one of these two items to actually pick up your medicine. You were only able to pick this type of medicine up every 30 days with a proper prescription and most of the time if you have insurance it's gonna cost you anywhere from $3.95 up to $9.95 for a name prescription. If you don't have insurance but still have a prescription you could end up paying anywhere from $100-$300 for 30 odd pills... which is typically only one month of a supply. I said earlier the pharmacist and the technicians are super friendly but they are very professional and will not violate any of the federal or state law. So don't expect them to do something that will get them fired because these are smart individual and will not jeopardize their positions. It is best to go early....because they have federal and state laws they have to adhere to Plus remember there are other customers actually inside the pharmacist at the walk-in counter that they're waiting on too! ...so just be patient YOUR smile goes a long way. And when they're working a holiday a Starbucks gift card or candy on Easter makes their day a lot brighter..... ( let it be noted to have them put in your file whether or not you want the easy on easy off lid ....Or you wish to have childproof lid on your medicine. This is in case you actually have teenagers or children having access to your medicine cabinet)... read more

CVS Pharmacy - Ointment for cuts and narcotics for pain! - Drugstores Near Me - CAPE CORAL, Florida

So I want to start out by saying that I typically use CVS pharmacies, But after today I will be switching all of my medication to Walgreens or Walmart, or even a small RX company. and the reason why I'm telling everybody this is I have been seeing a pain management doctor for over 13 years CVS pharmacy is saying we can't feel your prescription it's over the amount you usually get , there's delay issues the company that makes the pain medication isn't going to be making any more pain medication until January 2023 after I've been waiting two days for them to fill it and they have never called to tell me they HAD AN ISSUE, and each time I've called they have never told me that was what was happening because people that see a pain management doctor you understand when you have to call your pain management doctor it takes them two to three days to get back to you here it is Wednesday I doubt I'll hear anything back from my pain management doctor until Monday. So I am warning everybody Don't go to CVS avoid CVS they price gouge their medication because it is a big pharma. I just want people to understand that CVS pharmacy is the worst pharmacy you could choose so hed the warning when you see one star you will understand. Don't give them your MONEY, Don't go to CVS pharmacy and I'm talking about all of them. I go to the one at Cape Coral and 1003 Santa Barbara Road... horrible service I have to sit on hold for 20 minutes just to talk to somebody and then when they get on the phone they're trying to get off within 30 seconds. So again rethink your pharmaceutical places there are other ones out there Walgreens and independently owned pharmacies also there's Publix and Walmart. Keep in mind the Florida has the most seniors that live here and they have to put up with the crap that they hear. They do not understand how to stand up for their rights and get the right kind of help that they need, I am not yet a senior YET,but I feel sorry for the ones that have to go through this and have to listen to the crap that CVS spills from their mouth and if this gets me banned from CVS whoopty freaking do!!! I will be happy to go to another pharmacy like I said there are several places out there. If they would have told me 2 days ago that this company was not going to be making the medication that I take . I would have made sure I went to talk to my pain management doctor and got another script and taken it somewhere where they treat you nice. I will be moving all of my medication tomorrow to a new pharmaceutical place I've chosen Even if I have to walk into a Walmart store and fight the traffic on del Prada I'm willing to do that , I'm sure they'll treat me a little bit better yours sincerely Joyce T.... read more

Slow and frustrating to ask for assistance in this location of CVS. Once I got someone to help me, but that was unusual at this location. The cashiers obviously we're not aware of what or where their products were, or where or what policies are. They need to be better trained. read more

If you want customer service, your prescription filled in a timely manner or a pharmacist that wont flat out tell yoy theyre too busy to speak to you, GO ELSEWHERE. Anywhere really. Most places fire for things that cvs promotes for. read more

They are very slow there and incompetent to deal with and then they like to yell at you like you're the one doing something wrong I think somebody forgot who the customers could not and would not recommend them I've made seven trips for six prescriptions there each time I walk away with one instead of all of them this last trip I got my injectable drugs buy no needles or syringes and they gave me a hassle about getting them They finally gave them to me I was missing the syringes so I'm now off to see CVS again for the seventh trip this is just ridiculous and I've had other experiences are like this so I have to find another pharmacy that has a better staff They are just plain rude there and incompetent Go anyplace else you just can't do any worse. read more

I can only comment on the retail side of this store as I don't use their pharmacy. The inside is clean, neat and has well stocked shelves. I have always gone in here and found what I am in search of at the time. Employees are friendly and helpful. I've never seen a line past 2 people. Parking is plentiful. Entrance/Exit on both sides so it's easy. read more

The pharmacist are the rudest nastiest people I've met. People talk about rude people from NY ? They take the cake . They have no consideration for people who need their medication and should be retrained on how to speak to customers. I understand there's some things out of their control like waiting on inventory but to be spoke to like you're a piece of shit is unacceptable. Including to to someone from a doctor's office the same way. Not worth any stars but it won't allow any review without putting one. read more

Good place and the staff are nice but kinda dumb to call and say something is ready to be picked up you get there after waiting for 15-20 minutes and then get told the medication your picking up 8s not ready give us 20 minutes why would you call and say its ready and not ready when I get there read more

This is the slowest Pharmacy I have ever been to. We moved into the area last year, and chose this Pharmacy because it was the closest to our home. I will be switching pharmacies immediately, out of my eight or nine visits to this Pharmacy, every single one of them there was a wait. The service is very very slow very disappointing. read more

We've been using the pharmacy at CVS on Santa Barbara for our prescriptions for three months. The store is clean and the staff at the pharmacy counter are professional and efficient. Prescriptions have always been ready when promised. During my most recent visit, I saw a new face helping customers. He was literally multitasking between customers. When waiting for some aspect of one transaction, he would begin getting things ready for the next customer. I was really impressed with his energy and efficiency. Now that's great customer service. read more

I am a physician in Cape Coral with patients who use this CVS for their pharmacy. A patient had called me for my help, saying that this pharmacy had lost her prescription, and she would run out if it was not refilled by Saturday. I called the pharmacy to troubleshoot the prescription and resolve this for the patient. The pharmacist technician I was talking to kept reading information off an old, expired prescription. I gave him the new prescription number and date, and he repeated the information off the old prescription. After this back and forth, I told him I did not feel like he was trying to help me or the patient. He asked me if I knew how to read. I asked to speak to the pharmacist. The technician backpedaled and tried to fix the situation, but I told him I was finished speaking to him and needed to speak with the pharmacist. He put me on hold. Another technician picked up (although it honestly sounded like the same guy) and tried to explain that they were very busy and he could help me resolve the situation, but I repeated my request to speak to the pharmacist or another supervisor regarding an unhelpful employee who insulted me. I was put on hold again. I hung up and called back the patient, and we agreed to switch over all of her prescriptions to Publix. No one should want to use a pharmacy which will insult your doctor or their staff when they are actively trying to help you resolve a problem with your prescription. read more

Can't believe I'm seeing any negative reviews for this CVS. I live just down the street from this location so besides getting all of our prescriptions filled here , I end up shopping there up to 4 times a week. I have never had anything but a great experience while shopping here from the hello from the cashier on the way in to the thanks for shopping here on the way out. Staff is always helping folks find what they need . As for the pharmacy folks , they are terrific. I know there can be a lot of frustration when trying to get needed medicine for a sick person and having to deal with various insurance company rules. But these folks try their best to make it as painless as possible. Their phone notification when refills are ready is great . read more

Worst CVS I have ever been to. First razor blade machine didn't work.The lady at the counter had the cash register all messed up 15 min and still no manger I left every thing and walked out with 2 other customers. read more

This cvs has gotten a lot better in the last year. They had a super guy as a pharmacist for a while.

I'm a Walgreens fan however this CVS is so much closer to my house so I do frequent it often when I need just 1 or 2 items. I have never had a problem with the cashiers and the items I need are always on the shelf read more

If they had a negative number that is what I would rate the employee at. After making us wait over 2 hours to fill our prescription we were told at the time of pickup they were out of stock and nothing can be done because they are closing soon. What a JOKE, the girl could care less. read more

Don't go here. Seriously they don't know what they're doing. From saying I had a $1500.00 deductible on Medicare to giving me the wrong prescription. Spent 3 hours there and have elected never to go back. Will try Walgreens or target. Really it happened I kid you not. Asked to talk to manager. Not there. read more

Visited the store to return some items but were not taken because they didn't carry those in that particular store even do the return policy stays that " For your convenience, items may be returned to any CVS/pharmacy location", didn't say that is subject to carry those items in that particular store. Is that MISLEADING THE CUSTOMERS???? read more