Got a message that my medication was ready. When I showed up to pick it up, the lady could not confirm my insurance. She had me get out of line so she could confirm it. Then a gentleman told me that I had to get back in line. Needless to say something that should have taken less than 5 minutes, took over 30. I'll be taking my business to a pharmacy that's better prepared next time. read more

The pharmacy staff here are just rude. Understaffed 100%, but also rude. Slammed the window in my mother's face while she was inquiring about when she would be helped in the drive thru after 25min, and was told to either wait or just leave. If you're that understaffed and overwhelmed, then shut down the drive thru and put a note saying people can only be helped inside. read more

Use this store multiple times a week. The staff is always very inviting. The store is consistently stocked with everything that I shop for. The rewards program always pays off very handsomely. If I ever have any questions, the staff always obliges and helps me locate any items that I may not be able to find. I always have a great experience every time I'm here. Keep up the good work! read more

Make sure to ask if they accept your insurance because they didn't tell me they didn't and I was spending WAY too much. I only found out they didn't when I could t get a dtap vaccine read more

Always friendly and trying to save you money when they can. I feel for them having a drive through during the summer when they open the window it is like a blast furnace brought into the Pharmacy. read more

The staff is always nice so I don't want to put something bad about them. But today their gate didn't work in the pharmacy and so they're not helping people inside with needs. I have watched 8 elderly people walk to the back and have to walk out. Missing the sign because they only want to put one sign which is on the right so anybody walking on the left can't see. They claimed corporate but this is an Ada violation. read more

CVS Pharmacy - The yellow is the only sign they put that their pharmacy is closed on the inside. - Drugstores Near Me - CANYON LAKE, Texas

Pharmacy staff will ignore you on Sundays when you walk in to pick up a prescription, don't even say hi, just give you a dirty look and go about their other business. During the week they will usually say "Hi, we'll be with you in a minute" but don't usually get in a big hurry to help. The cashiers at the front will tell you to use the automated robots even if you are the only customer. read more

I needed photo prints and the employee was very kind and taught me how to use the machine (in between customers checking out). He was very patient. He also pointed out that there was a "buy 2, get the 3rd free" promotion on something else I was buying. I will make this my regular CVS. read more

I don't think I have EVER had a bigger advocate for me then the pharmacists at CVS Canyon Lake. They fought with the insurance carrier and helped save me almost $3000 in prescription costs. If you want to give your money to someone who cares choose this pharmacy!!! I can't thank them enough for their hardworking and dedication to save me money. I will be back again and again. read more

You're better of going to Lone Star Pharmacy or even driving to HEB. Dr. called in a script for me yesterday and I still don't have my meds. My meds are pending for some reason and as of noon I still don't have my meds! Can't even set up on their app because they can't access any of my information and to try again later! . Glad this isn't a life or death issue. read more

worse pharmacy, they never stock any basic meds. they don't answer the phone, well now you have to leave a message with an hour callback time frame. They drag their feet transferring prescriptions to other pharmacies. DONT USE THEM for your rx meds. I have been waiting two days for them to transfer my rx out. read more

I'm normally not a 1 star gal, but drive to New Braunfels. We have had 2 VERY bad experiences here. Last year my husband (a type 1 diabetic) bought OTC insulin because it was after office hours and he ran out and needed a refill on his script. He went back to double check a few minutes after purchasing (near closing) to verify it was fast acting and they assured him it was fast acting. He got in the car and verified online and they were wrong! They had sold him slow acting insulin - could have killed him. By then everyone had clocked out and they didn't care. I ended up having to race to NB to an open pharmacy to get the correct insulin. Today, I picked up 2 glucose sensors for him. They had faxed the dr office for a refill. I got home and he stuck it to his arm and it would not connect to his device. They had given him the wrong sensor. I called and they said it was what the dr wrote, so we would have to take up the refund with the dr office and now we could not bring the unopened sensor and no, they would not give us a discount on the device to read it. They were incredibly unhelpful. Ambivalent. They don't seem to care if you live, die, have the wrong prescription, etc. Stay away! read more

Cvs has come a long way! For a few years I have had plenty of bad experiences. After a couple of years I decided to give them another try because they are closer to where I live. I was not happy about it, but decided to give them another try. I am blown away at the amazing progress they have made. The staff is friendly and they actually know who I am when I do business with them.?I want to shout out Renee! She went above and beyond to help my husband and I resolve an issue that we ourselves couldn't seem to address adequately. She is amazing and I hope they keep her there because from now on she is my advocate when Dr offices hired people who don't seem to be do their jobs professionally or or adequately. She solved our issue in less than 10 minutes read more

Pharmacy open from 9am to 7pm what a darn joke these hours are, it's not open when I go to work and it's closed when I get off work is just insane that I have to work all day without my inhaler because either all the employees are no good lazy sacks of **** and can't work longer or the owner just refuses to make it better. Seriously how do they expect people to get there prescriptions before work ima have to off early today to even use this trashy store read more

Hate these local CVS stores. Now, the pharmacy closes from 1-2 for lunch. Would not make any exceptions. Made us wait for 30 mins. While the staff ate ...seriously, what kind of policy is this??? Customer service is non existent. Everyone goes to lunch at the same time...what????? read more

After some bad experiences in the past with this CVS. I have to kick it up a notch for there Covid booster shot nurse ‍ and the cashier by the front door for there good service! read more

I've been to this CVS numerous times, but they are not the friendliest staff. They actually seem frustrated with their job, which shows in their demeanor. read more

WORST PHARMACY! After numerous times of not receiving my husbands prescriptions when they say they have them ready, they always say 1 script was never sent it (which is not true, we've checked with his doctor multiple times). OH!! And Desiree literally called my husband a pill head! What in the world is wrong with the staff at this location. I have never had so many problems, we have finally just had enough and said we would rather make the drive to another pharmacy than to ever step foot in this pharmacy again. read more

They do not fill the prescription when they receive it, they do not have them filled when you get a text they are ready, and they do not fill them when u drop off the prescription. I have don't the merry go round with them for 2 yrs now, because it is the only choice at the lake. Done. I'll go in to NB from now on. read more

This is the absolute bottom of the barrel for drugstores. I talked to the Manager David Ono about why they missed expectations 4 days in a row and allowed me to suffer without the expected meds instead of telling me they can't? I can get them overnight online!!! No call backs after David personally took my number down. He's either managed me into no longer patronizing CVS or he's mismanaged me away. Avoid it! You don't need it. read more

I wish I could give this & the pharmacy tech zero stars. Don't waste your time here. Fill your prescriptions else where.

I have been coming here for years. Drive thru and walk in pharmacy, buying the essentials for my little kids school projects, all my beauty products and there is always someone so sweet to help me get in and out without a problem. All of them in store and pharmacy techs have always been so helpful and amazing. Thank you for having such caring employees. read more

Nice brand new clean store. This area is growing so this was definitely a needed addition. read more

CVS Pharmacy - Drugstores Near Me - CANYON LAKE, Texas

Wow, I didn't know a pharmacy could be so unfriendly and unhelpful. I have been trying to get my prescription for 2 weeks. I will be calling a different pharmacy. read more

If your life depended on your medication, this pharmacy would let you die. Forced to deal with this place because of location. Terrible attitude and clearly understaffed. read more

Great Service. Ramon the pharmacist is very informative and friendly. Renee in the pharmacy, found a discount on my medications that saved me a lot $$ that I had no idea was available to anyone! So nice to have a pharmacy that cares about it's customers. read more

Every Pharmacist I've dealt with has been super friendly and knowledgeable. My wife's PCM gave her a prescription on two different occasions that she was unable to take due to her being pregnant and both times, different pharmacists, caught it and would not give it to us due to safety reasons. 5 stars. read more

I have attempted many times to allow this pharmacy to provide good customer service . Time and time again the customer service is lacking related to communication. Mainly it is the female pharmacist that is the issue . I had to return 4 times in order to get my prescription and get it as I asked for it . I will change pharmacies and hope for the people who continue here the customer service is the only thing lacking and not their accuracy . Very poor quality service read more

Great service. Love this new location. I was helped by Brandon on July 23rd at 9 at night, and he was a nice kid. Store 10403 rocks. I will come here for all my Rx needs and to pick up a few healthy snacks and school supplies. read more

This is a pharmacy with questionable practices they fill prescriptions at whim fill prescription one week then argue it's invalid the next time you try to fill it my son is been receiving the same prescription 8 years from the same doctor the same way every month and now suddenly there's an issue because the prescription didn't have his date of birth on it not that the doctor didn't sign it not that it wasn't legible not that it wasn't a valid prescription but they refuse to fill the prescription for the simple fact that the doctor forgot to write his date of birth this is never been an issue before but suddenly today his prescription is now an invalid prescription read more

A frustrating incompetent waste of time, money and effort. Time after time they have multiple layers of errors, and you will watch your life slipping by while trying to fill a prescription with these guys. Often they read the information wrong on the computers other times they can't tell if a refill prescription is needed and don't know how to request a refill from the Dr,, another time they failed to order a drug, yet told me it was ready for pick up, when I went to pick it up they told me they hadn't even ordered the medication yet! When they finally got it in and I went to pick it up, they said they gave the medication to someone else and they will have to order it again. That one took over 2 weeks worth of errors and calls and trips in before they could completed it, nearly missed my flight...other times they dispense the wrong medication and make incorrect substitutions...the list goes on and on, etc.. An example of today's fun.. went to pick up a prescription that should be ready, and I asked for it specifically by name, I was in a state of bliss as I drove away thinking they finally got one right! But NO. The lady misread the computer and thought the prescription that I asked to pick up was picked up already so without saying anything she decided to randomly take a completely different unrelated prescript and fill it. Evidently, this pharmacy thinks all drugs are interchangeable! I didn't find out until I got home and realized the switch, to make it even worse she gave me one that is on my allergy alert list, its one that I am allergic to! (Doc made an error and called it in, but isn't the pharmacy supposed to check the contraindication and allergy list before dispensing)? Don't expect this pharmacy to catch any errors, although they have lots of practice in making them....shoot they are not to be trusted to fill the most basic prescription without blundering it. I was told I'd have to keep this wrong prescription but I can drive back in to try and pick up the one I need! UGH thanks. SIGH. Their layers of errors are like layers of an onion...they will both make you cry. read more

The problem I'm having with the CVS in Startzville, Texas is that they are allowing some solicitors representing DARE to solicit money under the pretense that it is benefiting Comal County DARE. I have spoken with the Sheriff's Office of Comal County, Texas and they don't receive a cent from this solicitation. I and many others in our community respectfully request that the Startzville CVS immediately stop allowing this solicitation. Geff W. Willstrop, 293 Thomas, Canyon Lake, Texas. I spend about $450.00 per month in this store and I will find another Pharmacy if this practice continues. read more