although convenient to the neighborhood, the prices can be quite higher than you can find…read moreelsewhere. also, though I tried to give the benefit of the doubt, there is a particular employee who is always rather unpleasant and bordering on rude. I try to not go there, especially when they are there.

Incredible personal service, recommendations, great selection. Owner consulted voluntarily and was…read morean immense help. Purchasing was not just a chore, but a pleasant experience. Nice interior of shop too. Parking spots just out front on the street.

This CVS location was a terrific stop for any basic thing you might need, from medication to snacks…read moreand everything in between. It is a two level store, with the entire top floor dedicated to the pharmacy and medical section. The space is extremely nicely decorated and feels very thoughtfully designed, with a cute local feel and clear local pride throughout. There are also healthy grab and go options for a quick lunch or snack, and the food selection feels more unique than a typical convenience store, including items like fresh eggs for sale. They also sold local merch. Overall, it has much more of a local market atmosphere than a traditional CVS Pharmacy location, which makes it a really convenient and pleasant stop.

Sleazy CVS pharmacy staff switched a doctor's generic prescription to a more expensive brand name…read moreprescription!

Dealing with real rocket scientists in the pharmacy here - yikes. I have spent the past week…read moreattempting to refill one prescription here - nothing fancy, not a controlled substance, and they cannot seem to get their act together to fill it. Save yourself the headache and fill your scripts with a reliable, online pharmacy.

Worst pharmacy. Never can get actual questions answered…read more The pharmacist can't give me the time of day however I NEED TO CLEAR UP ONE THING I DONT BLAME THE PHARMACIST. I BLAME THE COMPANY. Anyone known to human man is liable to make a mistake while trying to task 40 things @ once. I'm far from the only person that sees this. Hire more staff. seems like answering phone calls alone in pharmacy would be a full-time job.

Horrible! Horrible service and lack of employees to meet customers needs…read more Their pharmacy is simply closed on the weekends. Not sure how a national chain can screw up so badly by not staffing one of the busiest areas of MA. I feel sorry for the employees who work here. Turn over is very high.

Never had I been treated so rudely or badly by any person or establishment until i encountered this…read moreplace. They hung up on me out of the blue and for no good reason at least 10 times, a few times before I could even say a word. Not sure how they stay in business. I did an online order for cold meds for my kid who is attending college in Massachusetts. My daughter is sick and an item or two I purchased required an I.D. Check but the order arrived so early that she didn't hear them and missed the delivery. I was going to reorder but decided to first check with the store to see whether the order could be re-delivered (for an additional fee) or if it had already been canceled. And this is where my ordeal with the employees in this store began. After a significant wait on the phone, a heavily accented woman answered and I told her I had placed an online order. She immediately told me 'we dont do online order, come pickup". And then she hung up on me. I called back and after another extensive wait got the same person and she said pick it up, to which I said I cant because I'm in California. She immediately hung up on me again. I called back several more times and when I asked for a manager or to speak to someone else, she hung up on me right away. I called back again and thankfully, a young man answered who spoke English. I told him that I wanted to know the status of my order and to speak to a manager and after a little wait, he got someone else to assist me. Another lady with an accent, not as strong as the first lady's, asked for the information and went to check. She came back and I could hear her tell the young man that she didn't see the order. I asked him if I could speak to her again because I wanted to tell her about the woman who had hung on me so many times. He said, why don't you call back in 30 minutes. I paused to get ready to ask her name and the young man hung up on me. I called back and the young man answered and I asked him why he had hung up on me. He said, because I told you to call back in 30 minutes. I asked for the manager's name and he said Joann. Another lady, without an accent, got on the phone and I asked if she was Joann and she said that Joanne doesn't work on Saturdays or Sundays so call back during the week. I said never mind, I will just do a review or call corporate. I placed another online order and it said it would be delivered by 4pm, which was 1.5 hours away. I texted my daughter and she was going to be on the lookout. When 4pm came and went, I googled and found how to check the status online. It said CANCELLED. I called my daughter and asked if she had received a cancellation notice. She said no, she had just received a notice that they were working on the order and would email with any updates, changes or notifications. She had received nothing else. Very shady. I called the store and after considerable wait again, got the young man. He told me the order was canceled because maybe they didn't have it. I asked if he could tell me was what was unavailable because the site showed what stuff was in stock and so I could choose something else. He said, "We cant do that". Do what? I asked do what? He hung up on me. When you order online, you can tell the system to substitute for same brand different amount, or similar item. I enabled all of the substitutions. The online system also said that there could be changes in the final amount if items were unavailable or substitutions were made. This store, however, canceled the entire order, probably out of incompetence or maybe just plain spite. No compassion there for a sick kid far from home with no transportation who just needed some medicine. I found another place to do what this Walgreens couldn't, or wouldn't do. Not only that, but despite that I was never rude to them, they canceled my daughter's order for meds for some unknown reason. I have never dealt with such incompetent and rude people before. All in all, they hung up on me nearly 10 times. Walgreens does not have as much of a presence in my state as they do back east, and if this is the type of staff they hire, it is no wonder. I will stick to CVS or Rite Aid and I suggest that others do the same or at least choose another Walgreens with intelligent and kind, or at least courteous, staff. If you are a manager or owner of this location, test it out for yourself. Have a friend visit or even better, call the store for assistance and see what kind of service they get.

The pharmacy here has really gone downhill. I have a prescription that I've tried to get filled 4…read moretimes. Each time the prescription just goes back to being 'ready to refill'. I called and they said they'd have it done in half an hour, but when I went in not only wasn't it ready, but they refused to even deal with it because of their afternoon break. Calls to the pharmacy take up to an hour to be answered. The line for the pharmacy can be up to 30 people, with only 1 person helping customers. I don't know why CVS wants this pharmacy to fail so badly. It's sad that they aren't willing to pay for a couple of extra people in the pharmacy, and would rather have customers leave them.

I have lived in 14 zip codes, bi-coast and Midwest. CVS is the pharmacy I go to in my neighborhood…read more This CVS is the branch that I had the best experience with: picking up medications, taking vaccine shots, etc. The staff members always try their best to keep the waiting line short and waiting time at minimum. I was recently traveling overseas and found I did not bring a vaccination record with me. I called this CVS, their staff member put up a record for me while we talking online, and delivered it to my gmail, in no time!

So far I got vaccinated at several cvs and this one was the most quickly done. Nobody was waiting…read morethis evening. I noticed some bang sound from the gym upstairs.

Long lines for pharmacy - hire more! They are so stressed that only a few are helpful. White Street…read morein Porter Square is even worse. The store sends messages that a prescription is ready for pickup and it's not. The medication is not even in stock!

Truly the best pharmacy to exist! Every time a dr calls in a prescription, they have it filled…read morewithin 20min. Staff is friendly and they seem to know everyone in the neighborhoods name! If they don't have something in store they go out of their way to see if they can order it.

This enchanted drugstore has stolen my heart. I've lived in beacon hill for 3 years now and have…read moremade the regrettable choice of never stepping foot in this store before last weekend. I've already transferred my prescriptions from CVS to Garys. Not only were all the workers exceptionally pleasant, every customer was just as nice! I was given great advice from the 'front of house' employee from makeup, to hair brushes, to oils. The other worker doing pharmacy was just as nice! I found eyeliner my mom used to wear from 1999-2005 that I haven't been able to find for years. It was like $4. I've also gone through maybe 20 hair brushes in the past year because they all sucked. The lady recommended a particular brush for my hair type and it's exactly what I've been looking for (and it was only like 14$). Just such good vibes. Old school. I want to go back to just hangout, but I won't because that's weird. Protect this place at all costs!!!

Friendly and helpful. Unlike the large chains, they treat you like a person, not a commodity.read more

I just talked to The owner Xiaoyan Qin who purportedly according to what is publicized is concerned…read moreabout customer service. That statement is the furthest from the truth. I called her to ask about when Union Pharmacy would be receiving the Moderna mFlusiva. Her regular staff did not know. I left several messages from September 3rd to today, the ninth. The last message I left was this morning when she was in a meeting. There was never a call back until I caught her this afternoon. She flippantly said she never received a message and that her staff would know the answers anyway. That was not true. They did not. When I stated to read off the dates recorded on my phone, she hung up on me. It was not accidental. There was no callback.

Some wonderful pharmacists and good counter personnel. But…read morethere is one woman who's always terribly rude. I don't know why she still works there!

This pharmacy sent me into a hypertensive crisis when they denied doctors orders on a medication…read morethat was due. I had to call the ER and should have had INSQPH foot the bill. The owner is disrespectful and rude. The pharmacist s were kind and accommodating until they had orders not to, and a supposed head pharmacist accused me on arguing with staff, which was certainly not true. Stay away from this place if you have complex needs. After interacting with them, my systolic pressure was over 180.