Truly exceptional due to Shelby's outstanding service.
I'm grateful for the CVS Pharmacy located on Old Hickory Boulevard in Brentwood, TN. Why go out of my way to use a pharmacy inside a store (target) I rarely shop? That's easy--trust. What makes this location special are the people. One person in particular, Shelby, the pharmacy manager. She leads a team that is head and shoulders above the other pharmacies, including other CVS branches and competitors.
Here are my top seven reasons to make this location, your location:
What Makes This Pharmacy Stand Out:
From the first interaction with Shelby, I felt like the only person she was there to help. Her focus is unparalleled; she treats each customer with individual attention and care.
Efficiency and Expertise: Shelby is incredibly efficient when it comes to researching and securing the lowest price for prescriptions. She efficiently researches to ensure that her guests/customers are not only getting the right medication but also the best deal.
Customer Service: In the rare event of a Dr's prescription error (this happened to me recently as my Dr's office called in the wrong strength), Shelby's response was immediate and reassuring. She prioritizes our needs, stopping what she's doing to correct any issue with a level of care that feels deeply personal.
Warmth and Intelligence: Shelby isn't just efficient; she's also warm, kind, and brilliantly intelligent. Her knowledge of pharmaceuticals is impressive, but it's her ability to convey that knowledge with empathy that really makes a difference.
Trust and Reliability: I've come to trust Shelby with my medication needs. Her dedication to customer care combined with her professional expertise has made this CVS my go-to pharmacy.
Personal Touch: Beyond her professional capabilities, Shelby's personality is a delightful. She's described as beautiful not just in appearance but in her demeanor and approach to customer service.
Conclusion: If you're in Brentwood or the surrounding areas, I highly recommend making a stop at this CVS Pharmacy on Old Hickory Boulevard solely for the chance to experience Shelby's exceptional service. She's the reason this location stands out as a beacon of what customer service in pharmacy should be. Her presence alone elevates the entire pharmacy experience. I feel valued, heard, and well taken care of. read more