The pharmacist who goes by Jamal is extremely rude and talks over you. He does not listen very well. I just got off the phone with him about 20 minutes ago, politely asking he remove an incorrect fax number from a provider that we are consistently getting prescription refill faxes for. He asked me three times which location we were (he offered two choices) and I said neither one. I repeated that this was just the wrong place entirely, to which he finally heard/processed and then continued to talk over me. When I asked him if that made sense, he said "Yup, got it, wrong fax, bye," and just hung up without pause. If he had listened to what I said before, he would have clearly heard that I was simply calling to make sure no more PHI was released, that they correct their fax number, and that this repeated error was dealt with. I called back and Kerry answered. I asked to speak with the manager, and Jamal picked up again, introducing himself this time as the Pharmacist. I said I wanted to make sure our fax number was indeed taken off the provider's name in their system, and that he had abruptly ended the call earlier that I didn't get a chance to ensure it was fixed. He said he hung up because he had another line waiting to be answered. I don't believe that justifies his rude actions. He then confirmed that the fax number was taken off, and rushed me off the phone yet again. I was only thinking about their patient's protected health information (PHI), and making sure this repeated error was getting fixed. He did not have to act so rudely when it was his patient's that it was affecting. If their prescriptions were getting sent to the wrong place, that not only jeopardizes their identity (PHI), but it delays their prescriptions in getting refilled. If a patient needs a certain medication to live, I don't want to be the cause of delaying them getting it. Please do not go here. read more
