Friendly staff, great service, and fair prices! Best pharmacy in the Wiregrass area!!!read more

They are in desperate need of a stocker. There is always freight in the aisles. The cashier doesn't…read moreeven speak to anyone. It's always an odd experience checking out. The store is always a mess. It's as if none of them care.

Hands down the best experience I have EVER had getting a new eye exam and glasses. From the moment…read moreI walked in, I was greeted and within moments, I was in the back getting the exam. It was super fast and the selection of glasses in my price range was pretty large. Mya helped me through the checking out process and she and the other young lady that were in there were absolutely amazing people! Great personality and they were able to stay within my budget. I greatly appreciate them answering my questions and helping me understand everything I was confused about: just a great experience, would 1000000000% recommend.

On October 6, I went to get glasses at this location. The woman who assisted me was very helpful…read moreand I really hoped that this time I would have a good experience with purchasing a pair of glasses. But such would not be the case. On October 17, I received an email stating my glasses were ready for pickup. I waited till the 20th to go in to get them. A different woman assisted me. She had difficulty finding the glasses and when she did, she said they needed to be assembled! That is not being ready for pick up. I complained and said I'd be back the following day. She said she'd text me when they were ready. I called the company's customer service dept to make a complaint and said they need to have the glasses ready for pickup is they say they are ready for pickup. I received no text the following day, so I called after noon to find out when my glasses would be ready. It was at this point I was told there was a mistake and the transitions shade part was not added. They needed to send them back. I couldn't believe it. I told her she should have called me with this information. At no point has this woman ever apologized for what has happened. I called the company's customer service again and asked for reimbursement of some kind of my trouble. They said they would put a priority request on my order and get back to me about the reimbursement within 72 hours (not including weekends). I waited. Yesterday, October 28th, I get an email saying they are looking into my order and should have information about it after 12 pm. They add that they are emailing me because they can't reach me through my phone number. I let them know that I received no calls and that the number they have is correct. I got no call yesterday or today...and no further emails. I called the customer service again and they said their system is unavailable to check on the order...and it is true, you can't get on their website right now. But, he tells me to call back in 3-4 hours. I said, "You all should be calling me back once you find out the information. I should not be chasing down information and wasting my time trying to call you. With this, he says I can expect a call back within 48 hours, but if I don't, I can always call back. HAHAHAHA! What kind of business is this???? AVOID...AVOID...AVOID!!! UPDATE: Just went to get my glasses that they promised to put a rush on when they forgot to add the tint on the 18th. (Ordered these on Oct 6th.) Didn't have them in time for my daughter's wedding. Very sad about that. They promised a partial refund. They got in yesterday, Nov. 6. Went to pick up today and couldn't see a thing through the distance lens. They had kept my previous lenses that were just mispositioned and I could see perfectly for distance in those (same prescription). I get trifocals with lines. This wasn't an issue of misplacement. They had done the distance lens incorrectly...but they argued it was checked and perfectly matched my prescription that I'd brought in. How can that be possible? They just put in my old lenses and said I'd be issued a full refund. The aggravation is not worth it, otherwise, I would have walked out with their attempt at providing me correct lenses and taken it to the doctor who wrote my latest prescription. I just didn't ever want to see them again. They made me feel like they believed I was lying? What do I have to gain by lying? I need new glasses! I need to be able to see clearly. These were completely blurry. Done. I should add that there is no optometrist on site and the person who checked my glasses was not an optician. Not sure who is actually qualified to do anything at the store. My daughter and son in law said their prescriptions were not as sharp as ones they have gotten for contacts at other places. They also won't be going back.

Representative (called himself Lopez) was unprofessional - first told us he was tired - something…read moreabout fixing his girlfriend's toilet. Disappeared for a while when he couldn't figure out something on the phone and someone else helped us. He came back after ten minutes and then was vague about details for buying a new phone. Couldn't figure out how to get phone transferred at first - then after a long time and we agree to buy a new phone and reviewed all finances we started the process and then he said it would be extra to transfer the phone. We said no and he then laughed at us. Very rude, incompetent, and unprofessional. He left my mother-in-law's phone broken (we didn't know until hours later) and we are not able to call their office because their phone message system is full. Would give it 0 stars if I could.

Came in needing a new SIM card to complete my Christmas shopping while another store nearby had…read moretold me there would be a 45 minute wait and Michael had no problem with immediately targeting us and helping us with what we needed help with. If I ever have any more wireless needs I know for sure Michael is the guy!! Thanks!

Keshia was a ray of sunshine. She was very enthusiastic about her job and very helpful. She…read more definitely could have used some help because it was super busy. Nevertheless she worked right on keeping her composure. She was the friendliest and most professional worker I have EVER come across in the Dothan, AL store or any other.

This is a great sunglass store. Alicia is very helpful. I bought a pair of Burberry sunglasses a…read morecouple years ago from here and bring them back regularly to get adjusted and cleaned. Thanks sunglass hut!