I used to love this pharmacy so much , especially for their friendly free delivery. There are still…read morea lot of friendly staff there as they've grown. Sadly, most everything has gotten much worse in the past couple of years. I don't know why. Now there seems to be a problem every time I need a refill. The staff doesn't seem to communicate well with each other; I'll be texted something is out of stock and then be told it was filled the previous day. On one occasion I tried to refill my contact lens solution. It took two months of confusing back-and-forth of texts! They haven't been sending out meds when promised or send the wrong thing. They have been EXTRAORDINARILY patient with me and my AR balance; I'm low income and appreciated that. However they didn't give me an early warning about how high it had gotten, and then they confronted me about it in front of my mother with no regard to privacy. The man there (manager ?) has offered several times to go back through the charges and see if any can be reduced, but he hasn't yet. I would have changed pharmacies by now, except I'm moving soon so it's not worth it. I don't doubt that the staff and mgmt here cares about their patients and want to do right by them. I imagine things are falling apart on a communications level. No one has the time to follow up multiple times on every prescription , though, and their best intentions are clearly being drowned out by serious communication fails.

Super nice staff that's willing to talk with you to meet your needs. I wish every business was ran…read morethis way. Customer service is top notch and I trust them to answer my questions in a helpful and informative way. I currently live in a city hours away, but when I come home to Blacksburg to visit family it's businesses like these that make me proud to be from this area. You won't find customer service like this in many other places outside of Blacksburg.

My rating is based on convenience and ease of use. My mother…read moreis in assisted living and Fort Lewis Pharmacy is the pharmacy her facility uses to fill her prescriptions. I haven't had issues with her prescriptions, but I do have issues with the billing. Living a very busy life I don't have much time for paperwork and out of date payment options. Especially snail mail. Basically everything I pay is an ACH paid directly out of my checking account, or in this case, my mother's checking account. Everything else that comes in that is not a scheduled payment , like Dr bills, I pay on-line in the evening after work. I can't do that with this company. I have to write a check find a stamp get it to the mailbox (down the street) and mail it, knowing it takes a week or two to get to it's destination. Keep in mind it took almost two weeks to get the bill in the mail after they mailed it to me. So, it's going to be paid late every month. I don't like that. Please hire someone to create a website for your business and take payments online. Please make it convenient to give us the ability to pay on time. I know I can pay over the phone but you're closed when I have time to sit down to pay bills.

Visiting from Texas & ran out of a seizure medication. Called all over town with no result. Used…read morepharmacy with Yelp & Fort Lewis came up. They had the medication in double doses. When I picked it up I asked to purchase a pill splitter & the pharmacist split the pills for me. Very helpful, courteous & convenient. Saved us big time! Thank you Fort Lewis Pharmacy!

I miss this local gas and convenience station since moving from Salem. The people were very nice…read moreand in a time that most places make you prepay for gas - you can fuel up and pay once you're finished and go inside for snacks or a cold drink. Alice is awesome and has a great personality as well as all the others. My apologies for not remembering all of their names...but enjoyed my regular banter with all of them. Love the local feel and treatment as a friend and not just a random acquaintance. People at the register are quick to ask you how your day has been and are nice to talk to. We miss them as well as our life we lived for six years not far from the store. Its a gem and we highly recommend it to others.

Never find yourself in a shop during Covid19, where folks argue over the use of face masks…read more Walked in. Heard: 'I'll have to start wearing a mask in a few week..' No pump numbers. No receipts! Review: 2 shack

I've been going here every time I needed a prescription for the last four years since I've been an…read moreundergraduate at Hollins University. The service has always been friendly and they are willing to answer any questions in regards on how to take it to what the side effects (with no impatience like the next door CVS pharmacy mind you!). They've always been very kind to me. Also they double up as somewhat of an antique store selling things from greeting cards to little trinkets. I am taking one star off though for the long wait time I occasionally experience. I do strongly feel for the local business competing against big chains like CVS and Kroger neighboring Crouch's, so please support local businesses!!

They often get my medication amounts wrong or just get the med wrong. I love the delivery man, he's…read moresuch a sweetheart, but it's such a regular thing for them to not give me the correct amount of pills that even he's noticed. Last time I got 5 pills, and I had to go on break, so I couldn't get more. I really wish that CVS delivered, or that I could get there easily, cause then I would go there over having my meds delivered by them.

WalkIng into Brooks Byrd Pharmacy is going back into the past! It is a treasure offering REAL,…read moreOLD-FASHIONED ORANGEADES!! (They also offer lime & lemon). The counter is decked out just as it would have been "back in the day," they use shaved ice & the pricing is excellent. These are a treat & also a go-to when my daughter is under-the-weather. What a jewel!

we would be hard pressed to afford our prescriptions with out brooks-byrd,,good people and they are…read morefast.thank you brooks-byrd.

Clean sore and bathrooms but there gas is the opposite my car was fine until I got there gas I…read moretriple checked it was regular but as soon as I got gas there the car started shaking and misfiring because the gas had water in it so my car was broke down on the highway 2 1/2 hours from my home . And I had my car checked it was something wrong with there gas so DONT GET THERE GAS

3/19/21: We are traveling today & made a pit stop here before hopping back on the road…read more The staff didn't speak when we entered. No shocker there. They were into their own little personal conversation. The restrooms were not the cleanest, but were usable. They definitely hadn't been tended to for quite awhile. That was quite clear. Less personal conversations could fix this issue. Once I took care of what I went in there for, I left my family in the store and headed back to the car. They came out with an OLD & BURNT cheese pizza for my son. Why would anyone purchase that #1??? I was upset because I would've never. That pizza had been sitting there for an hour according to the sticker on the top of the pizza. Someone needs a lesson in food prep because there's no reason that it should be cremated. Luckily, I didn't spend MY money on it, so I didn't even bother taking it back in there. Which Wich is attached to the store, but we didn't go in there. I can't speak to their food. We also didn't get any gas, so I didn't pay attention to the prices. If we are desperate to use the restroom while traveling back home, we may revisit. I won't go on purpose though. I can tell you that much.

Since coming under new management, Watkins Grocery has come a long way to meet the needs of the…read morelocal customers. Their shelves are stocked and selection has grown and the people who work there are excellent people. Its great to interact with them and find them to be very helpful. Like some of the other gas stations in the area, they will let you fuel then come inside to pay rather than prepay. They have a laid back environment and a feel one can only get from a small town and locally-owned business. They were my go-to shop when we lived nearby and we miss them.

Great gas station good good people and great gas prices. Got all the gas station stuff likeread more