Its always been a great experience at this pharmacy. The staff is very helpful and I haven't had a…read morecomplaint over the past 4 years doing business there.

Pharmacy Manager Gordon made me go the drive-through line twice because I asked her to charge my…read moreprescription to Good Rx instead of my Medicare Supplemental provider. There was no notice in the store or on the CVS app that said you have to call the store pharmacy on the phone if you want to pay with Good Rx instead of your insurance provider. The store had my Good Rx number in their system and had used it several times in the past on my request. The manager's only goal was to run customers through the payment process as soon as possible. This store has really gone downhill in the last few months.

WalkIng into Brooks Byrd Pharmacy is going back into the past! It is a treasure offering REAL,…read moreOLD-FASHIONED ORANGEADES!! (They also offer lime & lemon). The counter is decked out just as it would have been "back in the day," they use shaved ice & the pricing is excellent. These are a treat & also a go-to when my daughter is under-the-weather. What a jewel!

we would be hard pressed to afford our prescriptions with out brooks-byrd,,good people and they are…read morefast.thank you brooks-byrd.

I've had the same encounter with a pharmacy employee twice. I gave my info and shared what…read moremedication I was picking up. She said they didn't show I had a prescription to pick up and basically dismissed me. I showed her my phone and that I'd received a message that the script was ready. After taking her time to find it, she confirmed it was there. Never apologized nor took accountability for her poor customer service. A couple days later, same employee and a similar situation. This time, my doctor sent the script to a CVS out of state. I showed her my message and I wasn't aware it went to a different CVS. She comes back and says it was sent to a different CVS and again, attempted to dismiss me. I asked her to transfer the script to their store and fill the script. She did and it was ready in 10 minutes. What happed to customer service and attempting to find solutions to problems? I give grace to everyone working with the public, especially this time of year when everything is busy. The point is to slow down, be kind, be patient and provide excellent service. Their reviews are reflective of the poor service provided at this location. I haven't had issues with any employees at this location, with the exception of the aforementioned. CVS, you have some work and training to do with your employees.

This place is terrible. Been on hold for an hour just to speak to the pharmacy department. They are…read morerude when u go in. Something needs to be done. This has been going on too long.

I have had great customer service at this CVS location from both the pharmacy and the front desk…read more Very kind and very helpful.

Recently, have had MULTIPLE altercations with pharmacist & techs, about filling prescriptions…read more Pharmacist seemed offended because I DIDN'T pick up a refill from months past. There seems to have been a culture shift at this location in recent years...& it is NOT positive!

I've been a medical patient at Rise Salem for a while now and overall have had a great experience…read morewith their products and staff. After leaving the hospital, and stopping by for some pain relief -- I had an issue involving my service dog that was a bit stressful at first. What really impressed me, though, was how quickly and professionally the team resolved it. They took my concerns seriously, addressed the misunderstanding right away, and went above and beyond to make sure everything was handled properly and respectfully. It's clear they care about both their patients and doing things the right way. I really appreciate the way Rise turned a difficult situation into a positive one -- thank you for listening and for your professionalism.

The workers are helpful and knowledgeable. There is a happy vibe at the store .I only use rise now!read more

Went to pick up a prescription for my partner getting surgery, the prescription was supposed to be…read moreprepared asap because he needed it immediately after surgery, they made me wait like an hour and a half, and the lady with the tattoos and glasses was a major jerk during the whole transaction and when I had questions she talked to me like I was stupid and a toddler and did the sassy hand chopping motion like she was making a point in an argument. And was like "your partner is the one getting the prescription, he's the one that needs to be here" like i JUST told you i need it before he gets out of surgery, i can't just bring him to Walgreens when he's recovering from anesthesia. Made me take out my dr licenses and then didnt take it or check it or anything. Go to CVS if you can.

I'm currently on hold. It's my 8th time calling this store in the past hour. They billed me for…read moresame day delivery of prescription that I need and they are not picking up the phone and now they are now showing that the order won't be delivered until tomorrow. I need this medicine and at the very least they should pick up the DAMM phone! So rude and inept. I am contacint the regional manager about this. I did find out the Store Manager is Bethenney Mauck. I plan to write a sternly worded letter to her supervisor about the way this store is run. Complete ineptitude.

2nd time this happened. Request a refill. Have the refills but they call my doctor after they said…read morethey would refill my prescription. Now they have the refills and a new prescription but they didn't fill it. No communication. Go to pickup and she says I don't have anything for you to pickup. I show her the text from the doctor. Oh ok I see it will take an hour to complete. So I go to pick it up next day and still not done. Then she says you can get it off the counter. No prescription needed. Ridiculous!!!!

I love the pharmacies at Walmart. The staff are great. They pay attention to detail and help with…read moreinsurance hurdles. They are good about answering questions about over the counter items too.