WalkIng into Brooks Byrd Pharmacy is going back into the past! It is a treasure offering REAL,…read moreOLD-FASHIONED ORANGEADES!! (They also offer lime & lemon). The counter is decked out just as it would have been "back in the day," they use shaved ice & the pricing is excellent. These are a treat & also a go-to when my daughter is under-the-weather. What a jewel!

we would be hard pressed to afford our prescriptions with out brooks-byrd,,good people and they are…read morefast.thank you brooks-byrd.

I've had the same encounter with a pharmacy employee twice. I gave my info and shared what…read moremedication I was picking up. She said they didn't show I had a prescription to pick up and basically dismissed me. I showed her my phone and that I'd received a message that the script was ready. After taking her time to find it, she confirmed it was there. Never apologized nor took accountability for her poor customer service. A couple days later, same employee and a similar situation. This time, my doctor sent the script to a CVS out of state. I showed her my message and I wasn't aware it went to a different CVS. She comes back and says it was sent to a different CVS and again, attempted to dismiss me. I asked her to transfer the script to their store and fill the script. She did and it was ready in 10 minutes. What happed to customer service and attempting to find solutions to problems? I give grace to everyone working with the public, especially this time of year when everything is busy. The point is to slow down, be kind, be patient and provide excellent service. Their reviews are reflective of the poor service provided at this location. I haven't had issues with any employees at this location, with the exception of the aforementioned. CVS, you have some work and training to do with your employees.

This place is terrible. Been on hold for an hour just to speak to the pharmacy department. They are…read morerude when u go in. Something needs to be done. This has been going on too long.

I have had great customer service at this CVS location from both the pharmacy and the front desk…read more Very kind and very helpful.

Recently, have had MULTIPLE altercations with pharmacist & techs, about filling prescriptions…read more Pharmacist seemed offended because I DIDN'T pick up a refill from months past. There seems to have been a culture shift at this location in recent years...& it is NOT positive!

I've been a medical patient at Rise Salem for a while now and overall have had a great experience…read morewith their products and staff. After leaving the hospital, and stopping by for some pain relief -- I had an issue involving my service dog that was a bit stressful at first. What really impressed me, though, was how quickly and professionally the team resolved it. They took my concerns seriously, addressed the misunderstanding right away, and went above and beyond to make sure everything was handled properly and respectfully. It's clear they care about both their patients and doing things the right way. I really appreciate the way Rise turned a difficult situation into a positive one -- thank you for listening and for your professionalism.

The workers are helpful and knowledgeable. There is a happy vibe at the store .I only use rise now!read more

The pharmacist, Mike, answered all my questions regarding the flu vaccine. He also was super nice…read moreto my son when he injected him and even tricked him in order to distract him from the pain. My son did not even notice that the doctor was already done. My wife got the vaccine too.

I have waited 3 weeks to get my ADHD medication and I need it every day and they said it would be…read moreready this Friday and it was not