I have had great customer service at this CVS location from both the pharmacy and the front desk…read more Very kind and very helpful.

Recently, have had MULTIPLE altercations with pharmacist & techs, about filling prescriptions…read more Pharmacist seemed offended because I DIDN'T pick up a refill from months past. There seems to have been a culture shift at this location in recent years...& it is NOT positive!

I've been going the Salem/Roanoke location since it opened and Wendy your employee is always rude…read moreand disrespectful and there have been several mentions of her online and her nasty attitude towards customers. People don't want to be treated poorly and it reflects on your company. Three people in my household were customers and none of us will be returning. Harassment is not okay especially towards disabled people. Wendy is an embarrassment to your company and she shouldn't work there.

I've been a medical patient at Rise Salem for a while now and overall have had a great experience…read morewith their products and staff. After leaving the hospital, and stopping by for some pain relief -- I had an issue involving my service dog that was a bit stressful at first. What really impressed me, though, was how quickly and professionally the team resolved it. They took my concerns seriously, addressed the misunderstanding right away, and went above and beyond to make sure everything was handled properly and respectfully. It's clear they care about both their patients and doing things the right way. I really appreciate the way Rise turned a difficult situation into a positive one -- thank you for listening and for your professionalism.

The pharmacist, Mike, answered all my questions regarding the flu vaccine. He also was super nice…read moreto my son when he injected him and even tricked him in order to distract him from the pain. My son did not even notice that the doctor was already done. My wife got the vaccine too.

This place is short-staffed and when I needed medicine for my little brother, they said they would…read morebe open on Saturday, now by the time I send this they weren't open today but yesterday, they stated in their text to me "were working on the medicine please come by tomorrow to take your medicine" now, today, they aren't open at all and I drove there to pick up the medicine and they weren't open. This is really stupid that they aren't open on weekends especially because people might really need their medicine and some might be for real emergencies or severe allergies. If you live near lewisgale hospitals they have a pharmacy inside there. Ask to use that one if they would let you. It's way better than Walgreens on 4049 Brambleton Ave.

I've had the same encounter with a pharmacy employee twice. I gave my info and shared what…read moremedication I was picking up. She said they didn't show I had a prescription to pick up and basically dismissed me. I showed her my phone and that I'd received a message that the script was ready. After taking her time to find it, she confirmed it was there. Never apologized nor took accountability for her poor customer service. A couple days later, same employee and a similar situation. This time, my doctor sent the script to a CVS out of state. I showed her my message and I wasn't aware it went to a different CVS. She comes back and says it was sent to a different CVS and again, attempted to dismiss me. I asked her to transfer the script to their store and fill the script. She did and it was ready in 10 minutes. What happed to customer service and attempting to find solutions to problems? I give grace to everyone working with the public, especially this time of year when everything is busy. The point is to slow down, be kind, be patient and provide excellent service. Their reviews are reflective of the poor service provided at this location. I haven't had issues with any employees at this location, with the exception of the aforementioned. CVS, you have some work and training to do with your employees.

This place is terrible. Been on hold for an hour just to speak to the pharmacy department. They are…read morerude when u go in. Something needs to be done. This has been going on too long.

2nd time this happened. Request a refill. Have the refills but they call my doctor after they said…read morethey would refill my prescription. Now they have the refills and a new prescription but they didn't fill it. No communication. Go to pickup and she says I don't have anything for you to pickup. I show her the text from the doctor. Oh ok I see it will take an hour to complete. So I go to pick it up next day and still not done. Then she says you can get it off the counter. No prescription needed. Ridiculous!!!!

I love the pharmacies at Walmart. The staff are great. They pay attention to detail and help with…read moreinsurance hurdles. They are good about answering questions about over the counter items too.

Great front store staff! Very helpful and knowledgeable. knew exactly where to find what I was…read morelooking for. I will definitely go back to this CVS on Electric Rd. Thanks for a wonderful experience!!

Needed pain medications an Scc antibiotics / no one mentioned they CLOSE AT 6;00 pm when they told…read moreme I'd have to come back to pick them up Back a day later- backed up drive thru people standing EVERYWHERE around the pharmacy counter - while clerk nonchalantly stocks shelves Pitiful... It has been 25 years since I worked in a professional retail services environment but back then projecting at least an air of urgency of service was a requirement!! Now I remember WHY we use mail order for every Rx possible