The pinnacle of ineptitude and quite possibly the most intellectually bereft pharmacy staff in…read moreTexas (and in a crowded field of worthy competitors, that's no small feat). On multiple occasions they have filled the wrong medication, provided the wrong quantity, failed to fill a prescription that was ordered, or failed to notify me of an out-of-stock medication. To further magnify the shortcomings, the automated system is a crime against technology and so inconsistent that it's virtually useless. The only reason I haven't transferred prescriptions elsewhere before now is that pharmacies have become like airlines and car dealerships--no matter which one you pick, you know it's going to an utterly miserable experience. However, this particular pharmacy somehow manages to go the extra mile on consistently under-delivering (despite markedly lowered expectations) and ensuring that virtually every interaction is the rough equivalent of a root canal.

One of the best pharmacies in the area. They're quick & efficient. The pharmacists here are the…read morebest!

First time customer of Victory Medical Pharmacy and they are next level in every arena. The…read morefacility itself is pristine and so clean. The pharmacists are so friendly and knowledgeable. You can tell they generally care about health and wellness as well as educating their customers. Aaron was so knowledgeable and helpful with a new medication I am taking.

Customer service is not consistent and this is why I gave my three visits a 3/5. I have had really…read moreexceptional and efficient customer experiences and then at other times my experience has fallen really short. For instance, the pharmacist forgot to include needles for my syringes even though I had paid out of pocket. Always double check your prescription at pick up to ensure that everything is included in the package. An example of great service is that twice out of the three times I have been to the pharmacy, my medication has been ice packed for me which has been a great note of attention to detail. A lot of the medication provided by the pharmacy is not covered by insurance so it can get a bit pricey. Be sure to double and triple check with your insurance beforehand.

I was visiting Austin for work and came down with strep throat in the middle of the night. My…read moretelemedicine doctor called my prescription in at 3 am, I got to the pharmacy about 10 minutes before they opened (at 850 am) to see if they could get my prescription filled asap (I was in a lot of pain) and they had the prescription filled and had me checked out by 905 am. The pharmacist and team were incredibly empathetic and I sincerely appreciate their kindness and help at a time when I was feeling so bad. Thank you.

Okay, so let's get to the obvious. Walmart is a busy place. Everyone goes to Walmart, including me…read more The employees are over worked and have to deal with...er...not so nice people ALL the time. I've worked retail and understand it gets busy, so I like to think I am a bit more patient than the average customer. I've visited Walmart Pharmacy on several occasions to pick up my dog's prescription. They can NEVER find his prescription. Out of the 4 different techs that have helped me on many different visits only 1 is able to find his prescription. The first time I went, the tech was obviously in a bad mood. The wait time was fairly long, but like I said Walmart is a busy place and there were quite a few people ahead of me. When I got to the front, I told her I recieved a notice that my dog's prescription was ready. The lady looked up my dog's prescription by name--no luck, under my name (perhaps the vet put it under my name..ok?) --no luck, my dog's birthday--no luck. "Well, it's not here" the tech said as she looks past me to wave in the next customer. Wait! I asked her if there was somebody else we could ask---"perhaps they put it somewhere else because it was called in by a vet." She looked peeved and told me to go to the service line and they could help me. Great, another line. Stood in that line for twenty minutes. The tech working this window was even less helpful. Not sure what abyss my dog's prescription fell into, but once again no luck in finding it. This lady told me to come back in 10mins to speak to a 3rd tech because he "knows where everything is at." Okay... I guess I could walk around. By now I have spent an hr trying to get my dog's prescription. I came back in exactly 10mins and stood toward the side where the 2nd tech could see. She did, and waved me to the front. Yes! This tech must know the super secret way of looking up prescriptions in thier system. "What's your dog's birthday", he asked. I told him and what do you know-- popped up right away. Walked over to the line of prescription bags and there it is. Thank you! Paid and done. Unfortunatley, I've had to do this dance with walmart pharmacy everytime! I've gotten to the point where I let people go ahead of me just to avoid wasting time with certain techs. I think I will be making the extra 10 min drive to the next nearest walmart just to see if I can experience a better walmart pharmacy.

I had a great experience disposing of some expired pills at Randall's Pharmacy on Ben White…read moreyesterday. I actually drove to so many places as they have removed many MedSafe boxes in all of the Walgreen's locations. Randall's had the box but it was locked, however Kyra was awesome and helped me figure out how to dispose of them properly. I appreciated her friendliness, professionalism, and her sense of humor! Great experience overall!

I just had a very negative experience with an employee named Ana here over the phone. I was already…read morehaving a bad day and, I understand that things were hectic there at the pharmacy. But, this lady is RUDE as Hell and has no business working in the customer service field AT ALL! I told her over the phone that I was having a bad day, and her solution was to get an attitude with me, and hang up in my face! AVOID ANA AT ALL COSTS! She has ZERO customer service skills, and will only escalate an already frustrating situation. I'm moving to another pharmacy, as this one was too far away from me anyhow.

I had a terrific experience last Saturday at Randall's pharmacy Steiner Ranch. I'd had a very…read morepainful accident and needed two prescriptions. Jeff RPH took great care of me and got my meds ready in record time. I don't think I've ever had a prescription filled that quickly! Yasmin the tech was also very kind and helpful. Everybody went way out of their way to take care of me and made a disquieting and hurtful issue easy to deal with. I am so appreciative of the efficiency, stellar and expert attention and thoughtful outreach from both Jeff and Yasmin. They made my painful accident a lot easier to deal with. Thank you.

Let's get one thing out of the way. This is a small pharmacy inside a small grocery store…read more They're short on staff. (However, since they are short on staff, you'll likely be dealing with the actual pharmacist instead of staff.) But I still switched my prescriptions there. Why? Quite simply, they're nice. They're also efficient. They did my annual flu shot with minimal muss or fuss. And they've done the exact same with my prescription transfer -- including making sure the copay discounts made it over as well. For a major chain, this probably comes as close as you can get to a small town pharmacy.

Vina Pharmacy was probably the most difficult place I have ever filled a prescription at. They kept…read morerefusing to fill my prescription because the doctor didn't have his TX license # the prescription which they do not typically place on prescriptions. For days they kept claiming that they called the doctor but no one answered. Each time I called they answered immediately. Then I tried to use a discount card that was specifically for their business and instead of telling me that they didn't take ANY discount cards, they just gave me a small discount and dismissed me. I sat in the parking lot trying to figure out why it was so much more than the coupon, so I went back in to see it and that is when they told me that they didn't take them. SMH this place was the biggest headache ever and if it wasn't for my Adderall being so difficult and expensive to get I would of stayed with HEB pharmacy

Over the weekend I was a customer for the 1st time @ VINA PHARMACY & I have to say this is NOT your…read moreusual chain store pharmacy... It is soooooo much better! The inside of the pharmacy was very calming..like being at a spa calming!! Which was kinda surprising & so not expected! I'm @ a pharmacy! :) So needless to say the inside was VERY clean, open, & comfortable. :) I was filling a prescription that was not covered by my insurance so I had to pay out of pocket & the total cost I had to pay was so much cheaper @ Vina Pharmacy than I would have had to pay had I taken it to a bigger pharmacy. Gracias Vina Pharmacy!!! This pharmacy actually prides themselves in offering lower prescription costs for those who don't have insurance & have to pay out of pocket..so kudos to Vina Pharmacy for taking care of our community!!! And let me mention that I had my prescription filled in about 10 minutes on a Saturday!!!! SPEEDY..love it!!!! Till we meet again VINA PHARMACY..stay awesome! Rebecca out..

The joys of getting older is your bones start to creak and rattle a little...well not…read moreliterally...figuratively. I have a sore knee and went into Liberty Pharmacy & Medical Supply in search of a knee brace. While they had an assortment of braces, they did not have the one i was looking for. My vague recollection is that a woman had a green knee brace that you could pull on almost like hose but gripped much tighter. Needless to say, Liberty Pharmacy & Medical Supply did not have any such knee brace. They did have an assortment of braces for your arms and legs. The pharmacist was kind to point me to the section of the pharmacy that had the braces. Unfortunately, I was not able to find the brace I was seeking. Thus, my search continues...

This place has my seizure medication at a VERY affordable price. It's well worth the drive time…read more It's not a large pharmacy. I rarely rate more than four stars.

It has been weeks, WEEKS, since my drs office sent a…read moreprescription that had already been paid for to your pharmacy. I've been asked to pay again for this medication 3 TIMES and I still have no medication! I've called twice and each person I've talked to has told me it's another week bc of testing. The first person said he "saw my bin with medication in it and was putting it on the top" then the next person Intalked to said they "no longer had my medication in its correct dosage" and someone would call me back TODAY with instructions. (No call back). So someone went into a bin with my name on it and took the paid for medication to use for someone else because they had a "lot of orders"?! How is that okay? Is this place a scam? What if this was a senior or anyone urgently needing their medication and they are asked to pay again for the medication, that is already paid for, each time they call? How is this good practice?

I order a GLP-1 drug from Grand Avenue for several months after they were recommended by my nephew…read moreand the service was perfect. I would renew my prescription and would receive the invoice and when it was paid I receive the shipping information. Within two days I would receive my refill. Then the servise completely fell apart. After long waits on hold I finally got to talk to a person who assured me that they had been through some growing issues but they had been resolved. My last refill was confirmed eight days ago and I haven't even received the invoice. Obviously I am completely out and searching another compounding pharmacy.