they refulled the wrong medication even though I was clear in writing what I needed. charged me for it. I found out it was wrong. "nothing they could do" gave me right medication, 30 min waiting and no apology. they acted annoyed. Had to pay for new medication as well. read more

CVS Pharmacy - Pic of what I showed them. NOT the medication I got. - Drugstores Near Me - Altamonte Springs, Florida

I think it depends a lot oh the pharmacist and techs. I did not have a good experience at all recently, but in the past a pretty good experience. read more

very busy store and not enough workers. so the workers are stressed and do not have the time to help you. there are plenty of items to buy, but the prices are very high. i was in the store tonight and while i was shopping they started telling the customers to come up to check out their final purchases at 25 minutes to 12 am (closing). 25 minutes left to shop and they are announcing to come up and check out ! very rude and then every 5 minutes after that. i just selected 2 items and left. i am liking this store less and less since i moved here in altamonte 30 years ago. the way they treat their employees and the way some of the employees treat the customers because they have no time is very uncomfortable. the self checkout bags are a joke. you cannot fit much in them at all. i avoid this store if possible. read more

This review is solely based on customer service. I came in on Saturday morning to pick up a package from UPS that was re-routed to this store. I come in with the email confirmation that my package has been delivered there at a particular time. I ask someone for help, who calls another person over since she was busy. She tells the other person I need help with a package pickup. The new lady looks at me and asks where the package is. I don't know??? I'm picking it up?? So she scoffs and says to the first girl, "she doesn't even have the package." So I corrected her and repeated that is is a PICKUP. I showed her my ID, couldn't find the package anywhere even though it was marked as delivered the day before. She was rude and not helpful. Won't be coming here again if I don't have to. read more

Should just turn into another store. Employees outdated and rely self check out which malfunctions a lot

Horrible customer service, I was calling to ask about a plush toy and the lady I was talking to had a huge attitude and seemed like she was desperate to hang up the phone. I wasn't even done talking to her and she just straight up hanged up on me saying "ok thanks good bye" read more

The worst rude customer service I have experienced in many years. I could not find an over-the-counter medicine my doctor recommended. An employee at the pharmacy who was stuffing food into their mouth said we don't stock the shelves. I then asked a female employee that walked by and without saying a word hand gestured, so I followed her. When she got to the area in the aisle she pointed and kept walking. Didn't stop to assist and didn't say one word. It was like she was put out and very rude. read more

I've been using this locations pharmacy for years. As of the last few years they never have any medication is stock. Takes them about a week to fill a prescription. Definitely find another pharmacy. read more

I always go to this location without any issues. But I would love to know why I've been on hold for 30 minutes trying to check on a refill and speak to someone... the first time I called I was 15 minutes into a phone hold and then it picks up I said hello and get hung up on. I'm a very patient person but this is beyond unacceptable. I will now have to go drive to this location after spending 30 minutes of my time to speak to someone for all of 30 seconds. Unacceptable sorry. read more

Terrible hours for a pharmacy. Takes forever to get your medication because of the reduced hours, this creates longer wait times. Poor customer service. read more

So in the area that I live, there's 2 CVS store options. There's a smaller store closer to our house, but this is a bigger store and its the one my mum prefers coming to, as often the eye medicine she gets for my Dad is sold out in the smaller store. Well this time, that medicine was sold out in the store, and wouldnt be re-stocked for another week.. I did like that I could go to the coupon center and we got some decent ones, but there was a 30% discount coupon she had via email that didnt shop up in the center, so that discrepancy had us puzzled. Other than the eye medicine not being available, we found everything else we needed, the staff were helpful and yeah, I would stop here again. Yelp 23/2018 read more

CVS Pharmacy - I always come here first - Drugstores Near Me - Altamonte Springs, Florida

Just like its competitor, small store with your every day needs and a pharmacy nothing special but the service is ok. The pharmacy at Walgreens in Altamonte Springs is terrible but this one seems better. read more

CVS Pharmacy - Drugstores Near Me - Altamonte Springs, Florida

Got a little bit of a head cold going on and of course I forget my meds on my way to work. Never fear CVS is here. They saved the day once again...My hero!!! The local neighborhood drug store that has everything. Sign up for their rewards program, you can get some great deals on stuff you already buy. read more

Find another Pharmacy. .. the tech will argue or ignore you completely. I've had them try to give me medication without running my insurance (card was given). read more

I'd like to preface this by saying my review is only for the pharmacy. The actual store isn't bad. So I've tried using this pharmacy multiple times and while they've never gotten my prescription wrong, I will say that EVERY TIME I go in there to drop off a prescription I have to wait a ridiculous amount of time before someone comes to my attention. Despite the fact that I see people just filling prescriptions and not helping people. They'll answer the phone before they help customers who are actually in the store. Last night I waited for about 10 minutes before I gave up and left. A woman did say she would be with me but instead she helped a customer pick up a prescription and answer the phone while another woman just sat there filling prescriptions and never even glanced my way. Definitely not impressed. I will NOT be using them again as my pharmacy. I've switched to Target and they are rocking it out for me! read more

Seriously... everyone at this Pharmacy is phenomenal. So nice and informative! I would probably die without them... literally!! read more

CVS Pharmacy - taken from cvs.com - Drugstores Near Me - Altamonte Springs, Florida

Literally the worst customer service of any pharmacy I've ever gone to. Don't fill your scripts here...

Pop in here often, as it's near my office. Staff is always helpful, store is stocked well with sale items, seasonal and regular merchandise. Nice, "new" store format, very large and spacious. Prescriptions are filled quickly and drive thru service is nice. No errors to date. read more

Does not consider the needs of their patients. My prescription was out on hold without a phone call or any notification. 2 days later I went to pick up my prescription and was told they are out of the medication and can order it but will take a week or so. Now, I'm stuck without my prescription and putting my health at risk! Never again will I put my health in their hands! Completely careless! read more

I have frequented this CVS (277 SR436, Altamonte Spring, FL) for years and always got outstanding service but yesterday I got exceptional service. Let me explain: I ordered a picture and went in to pick it up. Everything was fine until I got up this morning to go have blood test and realized I didn't have my wallet. So I went back to CVS this morning and was greeted by Ms. Kiomira with a big smile. She'd remembered me from the night before and let me know she had secured my wallet and went in the back to get it. I was so grateful and pleasantly surprised at the welcome I received. She must have known I was traumatized at the thought of having to replace all of the personal data in my wallet. I'd left it on the counter and anyone could have picked it up, but Kiomira's observance, attention to detail, and integrity is to be commended. She has truly been a blessing to me. Thank you from the bottom of my heart. read more

This cvs is by far the worst I've been too. Poor customer service!! Don't know a thing about insurance or meds. I was literally on hold for a hour today until hung up and went up to the location to see they had the phone off the hook!! read more

The pharmacist was not there, just one tech to work the whole department at lunchtime. Poorly staffed.

I was highly impressed with one associate at this particular pharmacy. His name is Larry (I had to ask the girls in the pharmacy for his name). I was shopping in the store while waiting for my prescription to be filled, when Larry was kind enough to stop and ask me if i needed help. I asked Larry a question about pricing and we both continued on our way. Now, what impressed me the most about his customer service, was the fact that about 10 minutes later, Larry saw me again and asked me if I was still doing okay and if I needed more assistance. Nowadays, as a customer, we're easily ignored, and for the fact that he was busy, stocking the shelves, he could have easily pretended to not have noticed me. Even more so, most associates (anywhere, not just cvs) would never take the time to approach you twice, feeling they've "done their job" if they made that initial greet. That day Larry made me feel liked he genuinely wanted to help me and I very much appreciated his assistance. My only regret about my shopping experience, was not receiving a customer survey on my receipt, so that I could let corporate know about Larry. read more

I prefer coming to CVS more than Publix even if the scripts at Publix is free. While it is true a lot of the stuff they sell in the isles of CVS are junk and overpriced, if you look carefully for coupons and sales you can get really good deals on a variety of staple products. They are also good for a last minute gift or difficult to find supplies. I also like that they are smaller and usually have less people shopping so you can get in and out quicker. read more

This was my worst experience ever attempting to fill a prescription. The Walgreens employees are amazing, the pharmacy techs are as rude and condescending as can be. Don't you dare inconvenience them with any questions. Save yourself a lot of trouble and take your prescriptions elsewhere. read more