Daniel is your guy! What amazing customer service!!! No pressure sales and he explains everything…read moreclearly. Came out personally to get our hot tub up and running again. Thanks Daniel!!!

Exceptional experience. Went to the store for new filters for a hot tub that has been dormant for…read moretwo years due to a family emergency. Daniel helped us and his really amazing service led us to stop doing it ourself and using the Hot Tub Store regular service plan. Daniel was the one who actually came out to our property and brought the hot tub back online. Service was so great we decided to upgrade the water handling system. Stunning. Highly recommended.

Stopped in to get Frog SmartChlor Ease replacement filters for our new Jazuzzi Hot Tub -- we just…read morepurchased our hot tub a month ago so it was cool to know that if we purchase our hot tub supplies here we also get 10% off -- they have a huge selection of everything outdoor at good prices and always have sales -- service is always spot on -- Highly recommned and hope they continue to be successfull!!!

Please read this if you are thinking of buying an artificial Christmas tree from California…read moreBackyard in Roseville. They will NOT back up the product we purchased from them. We bought a really beautiful, realistic 7-foot pre-lit tree in 2023. We immediately noticed that the top tier has less lighting than the other tiers. So, the top looks weirdly dark compared to the rest of the tree when lit up. We contacted them to see about a replacement. We were told that our model was sold out, but we should contact them in 2024 when they were stocked for Christmas again. We did contact them this past November and we were finally told after numerous phone calls that due to the number and length of branches in various tree sections their manufacturer isn't able to make the lights uniform throughout the whole tree. So, a replacement tree would look exactly the same. They suggested that we purchase our own separate set of regular tree lights for the top section, but they can't be connected to the original lights so we wouldn't be able to use the remote control and the fun light effects. We asked multiple times to return the tree for a refund, but they refused. It was suggested that WE should have noticed the faulty lighting on the floor model in the showroom...during the daytime...with the display trees parked side by side just inside floor to ceiling glass windows...backlit by the sun. Their website boasts that they have designed and manufactured their own trees for 30 years so they are fully aware of this lighting issue. California Backyard does have beautiful, realistic trees. We loved one of their large pre-lit trees for many years before we decided that a smaller tree was in order so that's why we checked them out again. If you decide to shop there for an $800 tree like we did I suggest you do so on a cloudy day so it's not too bright in the showroom. Really take the time to evaluate the lighting on the trees before taking one home. Buyer beware - once you buy that tree it is yours forever!

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

Great place to buy a spa, delivery was on time and all went well. Josh was a big help with the…read moreorder and had a small problem after installation but Josh walked us through it. Also have in house service.

Just had my new hot tub delivered and set up. They were wonderful, the whole experience from start…read moreto finish. Don help me pick the right spa for my needs, than help me with the price. NO PRESSURE. I did not buy the day I picked out, came back and got the price down a bit more. Most salesman pressure you to buy NOW, not Don I would recommend Capital City Hot Tub to anyone looking for a new spa and Don Thanks Don and the two guys that set up they were also wonderful Penny

I bought my spa several years ago from Capital Spas. I have stopped at the store when in need of…read moresupplies. But after years and years of faithful performance, this winter my spa was COLD! I called on the weekend, no less, left a message and a a repairman was out in two days! My spa is built into my deck and the access door is undersized. Kevin had to crawl into the little passage and then had to cut a new access door to get to the heater! I was so surprised that he did this all so well, in what I thought little time. If you want a place that you can be assured of excellent service, that will always be there for you, Capital Spas is the place to go! BTW, they also have other great things for your backyard as well.

What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who…read morequickly arranged for a service appointment. Rainy, cold day... fully expected a cancelation/reschedule call. Nope. Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job. Both Benjamin and Chuck showed up on time and were extremely professional and courteous. Their experience was evident immediately - not only did they quickly isolate my leak (which I'd have never found), they also addressed some other lighting issues I didn't even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback. Could not have been more impressed with both gentlemen. Benjamin and Chuck's performance and that of The Hot Tub Store Service Dept. was outstanding.

Great customer Service and Experience. They definitely know what they're are selling and very…read moreknowledgeable about their Spas.

From start to finish it was worth the drive from Natomas and a great experience, and I highly…read morerecommend them. The team was knowledgeable, professional, and never pushy. They took the time to answer our questions and helped us find the perfect spa for our backyard. Our backyard finally feels complete and has become our favorite place to relax and unwind. Since adding the spa, our evening dips have become part of our routine, and we've been sleeping like babies ever since. If you're thinking about buying a spa, this is the place to go. Highly recommended!

At first they were very helpful, TJ the owner sold my wife and I the hot tub and talked to us like…read morewe didn't know anything about hot tubs (which was great) and not tremendously worried about making that sale. That is where the great service stopped. Delivery wasnt great and I've had to call a couple times just to make sure I was understanding the owners manual (not user friendly) but I got the feeling I was bothering the staff. now two weeks later I have a leak and the staff is down laying what it is. waiting back to hear when the technician will be out. I will update the review IF it deserves it.

My first spa experience started off a little bumpy, especially when it came to managing the water…read morechemistry. I've had to learn quickly, and the team at Sacramento Hot Tubs in Rocklin has been incredibly helpful along the way. I stopped by the store on Sunday, and Tatianna went above and beyond -- she offered great advice and even followed up with an email outlining her recommendations. Thanks to her, I now have a "cookbook" of steps to get my spa back on track. It's ultimately up to me to keep it balanced, but I really appreciate Tatianna taking the time to help me restart the right way. Thank you, Tatianna!

Highly recommend!!…read more John (the owner) is very knowledgeable, down to earth, thorough in his explanations of spas and features, plus gives no pressure to buy (which is so refreshing!). Honest and fair pricing, excellent refurbishment, and great delivery service. In fact, we had a tricky situation for our yard and John went way above and beyond to make it work! We were so appreciative! Helped with programming and start up info as well. Top notch service from the day we first stepped in to the final set up. 5+ stars!

Everything went well! John and his son Dean were great! They arrived on time to drop off my tub and…read moreworked so hard/efficiently in like almost 100 degree heat! I would highly recommend blue lagoon spas to anyone in need of one, or removing one to a new home location. I am very happy and can't wait to use my new tub tonight!