Tl;DR professional, friendly, convenient, great customer service, well priced. The other issue? When my husband and I were in Japan, my daughters came home to housesit. They accidentally turned off the switch that powers my deep freezer in the garage. Yeah, I came home to refrozen but rotten food. Consistent great customer service, fair pricing, professional, and FAST. it's everything you want when declutterring your home. Oh! Convenient booking! They are busy but not "you can only have this day and time" busy. They have scheduled me for dates and times that work around my wfh schedule which I appreciate. Junk removal during my lunch? YES! Bookmark this one, declutter your home without shame. Reclaim your space. Protect your peace. I know you're not a hoarder. Life is just lifing. Fiver, perfection. read more

Matt and his crew are the best. Because of the limited space in my area I've had to have them do pick-ups very early in the morning and they were very accommodating either getting here a bit early or on time the only time they were going to be late they called well before the scheduled time to explain the traffic situation. Everything that was supposed to be taken was and the area was left clean. Best value I have found. I would not go with anyone else. If you're tired having to work around someone else's schedule then Customized Hauling are the ones for you because the work around your schedule read more

Great guys who came and got what I needed taken away... prompt and very fair . Would use them again

Good communication, punctual, great value, easy to work with and went above expectations. Will definitely use again.

Just had a bunch of junk (old furniture, old bbq grill, broken household items, etc.) picked up after only having contacted Customized Hauling a few hours prior on yelp. Super fast response time from Matt and he scheduled a quick and efficient pickup. The whole experience was easy, the cost reasonable and the crew that came out were super nice. They checked all the boxes. If you have any hauling needs, definitely contact them. No regrets! read more

Nothing short of AMazing we would give them 10 stars if we could! From the first contact to the finishing of the job Matt and his team were quick, responsive and organized. We needed to take down and remove an old play structure and some busted 1985 solar panels. It was like a well organized machine, before we knew it everything was done. Matt is friendly and full of positive energy and we will be using his company again. read more

Customized Hauling - Junk Removal - Junk Removal & Hauling Near Me

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I've used Matt and his team twice: once when downsizing and getting rid of lots of stuff for a move, and most recently when my mom passed, and I needed to empty her whole house. The two jobs were very different in scope but Matt approached both the same: quick response, thorough estimate to determine cost, amazingly speedy removal (3 hours for a packed 2-bedroom house?!?), and absolutely the most kind, professional, polite employees. I love how they'll sort what they take away into recycling, donations, and trash so it's not all destined for the landfill. The value is amazing-100% worth every penny and extremely reasonable. read more

We are STOKED about the service Matt and his team provided us and thank them so so much! Matt was super easy to work with, extremely flexible and fair, and he worked with our schedule when we had an urgent deadline to meet. The whole crew was unbelievably patient and nice, not one grumble or grouchy face, and instead of trying to quickly finish up and bail, they kept offering to pick up more stuff. That was amazing. We are so impressed. Hire this company. You will not regret it. read more

i had Customized Hauling out to my house to clean up junk that had piled up over the years and if i could give them 100 stars i would !!!! .. they did an awesome job, and even raked and picked up stuff that fell from what they were moving for me...Matt, the owner, is very nice, answers calls and responds quickly, and was fun to be around...they showed up on time, giving me a call when they were on their way, which i appreciated...i highly recommend them, and if you have a hauling need, give them a call !!! read more

We hired Customized Hauling services today to clear out a storage locker we'd had for many years. Matt was very professional in replying to our initial inquiry and today two of his team arrived promptly on time and did an amazing job of hauling away our unneeded stuff. I highly recommend them and will use their services again. read more

Five stars to this company, for Matt who came early and was efficient and professional, but especially to the two guys who just came to do the hard work of hauling old furniture and housewares from under house storage. Unbelievably strong and careful and friendly at the same time, these two guys were the best!! Not sure how you found and trained them, but they were wonderful. Now I have peace of mind that my storage is not a firetrap anymore. Thanks again, Jill R. read more

Promptly showed up and removed a worn down shed and pile of junk. Worked quickly and effectively

Matt and his crew are top tier! Have used them a couple of times and have been impressed with all aspects from beginning to end. Always on time. Matt is easy to get ahold of and responds quickly. This company is owner operated. Highly recommend. Regret not taking before and after pics!!! You won't be sorry using this company for your hauling needs. read more

Oh man, there is a reason for all the five stars. Easy to schedule, reasonable price, and the peace of mind of having a huge weight of things to get rid of off my hands is priceless. Reach out via yelp rather than their website. I sent an email through the website and didn't hear back, then went through yelp and had a reply in minutes. Would absolutely use again and recommend to others. read more

Great job on getting the job done early and with great spirits! You can't say you enjoy junk removal but these guys made it fast, painless, on-quote and light-hearted! Totally recommend them and will use them again! read more

This is the 4th time I have used customized hauling. One time they demolished a bathroom for a remodel and hauled all the debris away. his staff is always friendly and efficient. They are just really nice guys. They also sweep up after they take everything away. Extremely reliable. plus my dogs love them and one wanted to go along in the truck!!!! read more

I was very satisfied with customized hauling. First of all, Matt contacted me within 24 hours and we were able to schedule within the week. He was upfront about the charges for a 1/2 truck or a truck. I had a little over a half of truck when it was all said and done. The guys (3 came out) and loaded things up and were so efficient. I also had a bit of a situation in my garden where two king snakes were in a difficult hard to get to space and caught up in some netting. I was really worried that they would be dead and not survive. One of the guys was so great to free the snakes so they wouldn't die. I am so grateful with all of their care for handling my removal of things and the "customized" help that they gave me with my snake issue. Now we are all happy living near the garden! Thanks Customized Hauling! read more

We needed to seriously declutter our home recently. After a relatively quick response to my quote request on Yelp, I decided to hire them right away. They were able to schedule the fastest date and the lowest rate compared to several other businesses that I contacted. The day of, the guys (there were two) arrived early and cleared everything away in no time. We didn't have *that* much junk but we're really happy that they did the job swiftly. They even cleaned up some spot where they made a little mess. Since we're in a pandemic, it's important to note that they kept their distance and wore their masks at all time. We're happy customers and while I hope we'll never have this kind of declutter work again, I would definitely hire them again and recommend them to people we know! read more

I love this company. Used them a bunch. Friendly and prompt. It's great to be able to count on great customer svc. So rare these days.

The owner called in a short time. Paint was an item they could not accept. They took it to my car so that I could take it to the Marin toxic waste facility. They arrived early. They were very sweet. They loved my dog. Others might have been annoyed by him. In no time, my house was free of 1/3 of a truck of junk. Some that may be treasure for another. My house is on a hillside. They had no trouble with my challenging driveway. There was little disruption of parking. I'd give 6 stars if offered. Excellent service, reasonable price, pleasant staff and they work to address challenges instead of just telling me too bad about paint. read more

I have used customized Hauling at least 9 times. I am so impressed by this company. There are many adjectives to describe them....punctual, polite, professional, fair regarding estimates. They have done huge jobs as cleaning out an entire house. Items that can be used are brought to "Make it Home" which is a non profit in Marin. The haulers are very friendly and such hard workers. I highly recommend them read more

Matt and his crew were simply fantastic. The pricing was fair, they were on time, efficient, polite, and really took care of business. I had quite a load of debris and they handled it all and then asked, "Is that it?" I will definitely use Matt in the future. read more

Matt and ALL of his crew are absolutely, hands down, unbelievably AMAZING! Yes! I am that enthusiastic about the service they provided for clearing out my mom's 2200 sq ft home of over 30 years of accumulated things. Not only are Matt and his crew friendly, down to earth, reliable, and enthusiastic to be completing a job well done, but willing to go the extra mile to fully complete the job. And OMG are they quick! They started at 9am and finished before 3pm! I rarely feel compelled to give reviews, but Customized Hauling is an exception. They are just NATURALLY great people who really do an exceptional job. 10 STARS... read more

Its never fun to have to do major clean up and purge, but Matt and his crew made it extremely easy. Very responsive, on time and great result. Ive used other companies in the past and they were barely adequate and were more costly. The estimate Matt gave was exceedingly fair and i was amazed at their ability to get sooo much stuff into the truck. It was like a wonderful magic trick. The crew was really speedy and efficient. They even swept the patio of inches of leaves and cleaned the space on the patio where i had some of the things they hauled. Pleasantly shocked. Great crew, friendly and very hard workers. Highly recommend this service. Above and beyond expectations. read more

Talk about a great company! Matt was so patient and good natured as I attempted to figure out what day we could set up an appointment and then cancelled a few days prior. Matt was easy going with my questions and easy to plan with when I was able to figure out my schedule. Morning of, Matt gave me a ring as requested, came on time and picked up the items easily. Such a friendly guy to do business with! read more

If I could give 100 stars I would! I had not heard of them but Matt and his crew swooped in and saved the day when another company I had hired had to bail because of COVID. Luckily that company referred me to Matt and told me he was solid, reliable and would do a great job. All turned out to be true. They came in and removed all the stuff from an estate with kindness and efficiency. Matt was great at communicating. They were on time and came in under estimate. Working with these guys made what was a difficult task so much easier. Because of their willingness to fill in for the other crew I was able to stay on schedule. Thank you Matt and crew, you guys rock! read more

The guys that came to pickup our sectional sofa were experienced and professional. They took great care to protect my doorframes and front porch as they moved the pieces out of the house. Thanks guys! read more

Easy to book and arrived as planned. Friendly staff who seem to actually enjoy what they are doing! Resonable rates as well, will definitely use again! read more

If you want fast, efficient, professional service then call Matt. Plus somehow he's always happy, even when knee deep in junk. 3 jobs so far. All way beyond expectations. read more

My wife and I are selling our house of 40 years (4 kids). There is a lot of stuff! Matt came out to tour the house and garage and gave us a really fair price, estimating two trips. His team of Brian and Will came out right on time and were extremely helpful as well as efficient at loading their truck. I could hardly believe how much was loaded. We are all set for getting another load ready in the garage and out of the way of the interior painters. Importantly, we are grateful that Matt and company store reusable furniture and stuff in their warehouse and try to find it a new home. read more

We used these folks a few times and they are hands down the best .... Looking at all the stuff we had accumulated over the years was overwhelming but they tackled our project with ease and made it look so simple! Matt is super responsive and his staff is absolutely amazing .... read more

Peace of mind costs $185 & that is very reasonable!! The anxiety that one gets walking by clutter and mess can be so overwhelming but when these two hulks rolled up in a clean truck - they lifted my worry away in a timely manner, with professionalism and courteous behavior and came through as the epitome of competent problem solvers!!! I am setting up my parents secret corner of yard crap and now I am looking forward to cleaning out my attic next week! Customized Hauling is exactly that - they suit the needs tailored precisely to the necessity and I breathe better already! Also, arrangements for the appointment were made within a 48 hour turnaround timeframe and the window of arrival was 11-12 instead of the "cable company 12p-8p" arrival window. Respect for the time of others was appreciated read more

Matt and his guys are the BEST! I called on Labor Day, fully expecting to not hear from anyone until Tuesday. Matt called me back within an hour, broke down the pricing and scheduled his guys to come out the next day. The crew was awesome; polite, super friendly and FAST. A full truckload gone in an hour. Price was exactly what was quoted and that truck was jammed packed. Whereas my job wasn't finished the guys said they could come back if I needed anything else. Well, I did. I called Matt and they were there within 2 hours. Once again, loaded a full truck including donations that they were going to drop before heading to the dump. Having done no other research other than being quoted $100 plus fees for a "large sedan or SUV" size load I thought the price was great for the service I got. I just now checked Marin Sanitary website ready to be disappointed that I didn't plan better and could have saved money. NOPE! The same size load is almost $150 more at MSS. Not only do you have to do all the work yourself but they won't drop off your donations nor try to salvage and recycle whatever they can. Wonderful experience! Highly recommend Matt and his crew. Thanks, guys! read more

Awesome, responsive, easy service. Good pricing compared to competitors. Delivered trailer on time, communicated promptly via text, made the whole process very straightforward. read more

Prompt and professional service. Arrived on time. Provided a fast estimate. Affordable!

Absolutely amazing experience!!! Last minute rush job to satisfy my un-neighborly neighbors and got a quick yelp online quote which Matt responded promptly (all 3 places responded promptly actually). He was there within an hour ready to work, and had my headache gone within another hour. All very reasonable pricing that was well worth the ease of this transaction and the junk removed! I was able to have all of this done without being on-site - they agreed to facetime me so I can "walk" them through on what to and what not to take. Originally they didn't think they'd be able to accommodate some bulk items - but at the end of the job they surprised me and did!!! Another headache just gone (and another neighbor off my butt!). I was provided before and after pictures and an invoice marked paid (paid by credit card) immediately in my email. Great experience and definitely VERY trustworthy!!! read more

We just used Customized Hauling to clean out our fathers home. The job was substantial, due to the collection of STUFF for the last 50 years. Matt and his team were extremely professional, efficient, and remained sensitive to the situation. We were dreading this clean out for months, and Matt's crew made super super easy. We threw a couple of curveballs at Matt, as we needed several different donation drop offs - one was 40 miles away from the house. Matt accommodated all our request with a smile and a can do attitude. Great customer service, and detail oriented. I would highly recommend Customized Hauling for any of your needs, big or small. Thanks Matt! read more

Quick estimate and turn around on job - reasonably priced and got the job done efficiently. Friendly also.

These guys are great--friendly, responsive and right on time. The crew was knowledgeable and gave me good recycling info. Would definitely go back to them if I needed help again. read more

I talked to a person quickly with a return call, within the hour! I scheduled the pick up and they were accommodating to change the pick up to the next day. They called to confirm, the truckS were at our home on time in fact a bit early. They brought two trucks as they did not know how big our trash pile might be - they did not charge us for the extra truck that left when the pick up was assessed. The pick up was quick and efficient. I will use their service again! read more