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CustomEyes - Lenexa

4.2 (29 reviews)
Closed 8:30 am - 5:00 pm

By appointment only

Services - CustomEyes - Lenexa

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

CustomEyes - Lenexa Photos

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9 months ago

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2 years ago

Everyone was very professional and helpful you guys did a great job thank you I'll be back

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1 year ago

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7 years ago

Unbelievable customer service. Great team, great doctors. And, my new Nike 7246 eyeglasses rule, man.

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5 years ago

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Review Highlights - CustomEyes - Lenexa

Cossette listened to my needs and concerns, he was also efficient and straight-forward.

Mentioned in 5 reviews

Read more highlights

Insight Vision Center

Insight Vision Center

(3 reviews)

I go to this particular location because it happens to be up the street from me. And I am so happy…read morethat I did! From the front desk lady Samantha to The Office Manager Robin to Dr. Kyle Marr they are the best. I actually look forward to my eye appointments. I have wanted to switch to contacts for awhile but because I have a Astigmatism they just don't seem to want to cooperate with me. But Dr Marr went above and beyond trying to get me ones that would would work. He always spends the time with me helping try lenses and seeing if they will work. He is never in a rush to get to the next patient. He is just all together friendly. Which is why the three of them work so well together. They just mesh well together to make your visit a pleasant one. Robin takes care of helping you with your glasses and is uber patient because well, I am THAT patient! "Hmmm, I don't know if I like these ones or these ones or maybe these ones over there! Wait maybe I'll go with sunglasses! What do you mean you got rid of the Marc Jacobs line?!" Yeah that's me. And let's not forget with the virus in effect that every pair you try on has to be taken away and sanitized before going back out. But she never bats an eyelash. Also because I'm joking about most things. Which is what you want out of a doctors office no matter what type of doctor it is. To be able to banter back and forth. So if you are in search of an eye doctor, I am ALL for Insight Vision in Lenexa. Plus they are right off K10! Super convenient. But make sure you tell them Aundrea sent you!

Excellent experience.called and got an appointment quickly and at preferred time. Customer service…read morewas on point. Helpful while I was juggling my kids. The doctor was fantastic; he was nice, honest and well educated. Picking out the glasses experience was just as good with the ladies even staying late to help us so we didn't have to come back the next day. The glasses selection was good and the prices were so affordable- they have a sticker system so there's price points which make it much easier than taking every one off the rack. Awesome place!

Overland Park Eye Center

Overland Park Eye Center

(15 reviews)

$$

We popped in here with my 97 year old grandpa to get his new eyeglasses adjusted. They were rubbing…read moreon his nose and causing a sore. The team here was so welcoming and friendly! My mom and I are from out of state, so it was a shot in the dark bringing him here, but wow, I'd recommend this eye center to anyone! They were so sweet, made the perfect adjustments, and my grandpa left feeling so much better and taken care of! Thank you so much for everything!

I would give zero stars if that was an option. I came here for a routine exam, I have no vision…read moreproblem but I did have a small bump in the corner of my eye, he said it was a "stye". I didn't think it was a stye, but hey, I'm not a doctor, so I just went with what he said. He referred me to another facility. Once I got to that facility weeks later, turns out, he was incorrect and should have never sent me to the other facility. The facility that he sent me to works very closely with him so they were very surprised when I showed up and everything that he had sent was incorrect. The other office apologized to me for making me wait and go through all of this hassle for nothing. They were pretty shocked about what happened. He wasted my time and my money, and I ended up having to go for a third appointment somewhere else. That also postponed my treatment. Dr. Schwerdtfeger (Dr. Joe) would not recommend. If you are a doctor and you were unsure of the next steps a patient needs to take, tell them that. I would have more respect for a doctor if they told me the truth, instead of sending me somewhere that couldn't help.

Costco Optical

Costco Optical

(11 reviews)

2020 vision attached to Costco - I did not have a good experience!!! WRONG Prescription - NO…read moreRefund! The doctor appeared short with her answers and told me I wasn't listening when I was asking questions. I left perplexed and still not sure what prescriptions to get. The prescription was incorrect that was provided evidently during my recent visit to their office on Thursday October 2 2025. As this was my first experience obtaining glasses, I expected clear guidance and support, which I unfortunately did not receive. Despite my attempts to understand the prescription process, I found the optometrist's explanations inadequate and unhelpful. Additionally, I have incurred out-of-pocket expenses for three pairs of reading glasses and one Multifocal pair, all based on this incorrect prescription. Given these circumstances. After contacting their office, they did ask me to come in and get a second test for free. However as a direct result of my previous experience I chose to seek a second opinion from a different Dr who did confirmed that the prescription was incorrect. I have incurred expenses from this additional test. They have REFUSED to refund my money based on the FACT that I went else where to have my eyes tested.

Okay so check it... I left an eye appointment PISSED at the…read morestaff but I wanted new glasses. I've hit the age where bifocals are "encouraged but not necessary." I ended up at Costco because my HR had mentioned getting glasses here. OMG I don't know if I'll ever get glasses anywhere else. The staff is amazing! Ben was so wonderful that I brought my kids back to get glasses and they all know him on sight. He knows us too lol. He was so patient and kind and worked to contact my insurance after the provider who shall not be named didn't reverse their authorization so he could pull it. The prices were good. The glasses are cute. They came back quickly even quicker than we were quoted. I think one pair came back in less than 3 days. I couldn't be happier with them.

Insight Vision Center

Insight Vision Center

(17 reviews)

$$

This office is extremely unprofessional. I literally witnessed a patient come in for an eye visit,…read moreand I witnessed the patient's behavior. The patient was definitely not drunk or under the influence of any drugs or alcohol. It's pretty obvious when people are drunk because they reek of alcohol she was just there for an eye visit. I am not sure why the staff thought she was under the influence of alcohol or drugs because she clearly wasn't but they proceeded to call the police on her and tell the police that she was under the influence of alcohol yet the staff still treated her for her visit. If she was really under the influence of alcohol wouldn't medical professionals not be allowed to treat her? I don't think the staff would've treated her because it's probably a liability to treat a I patient that's under the influence of drugs or alcohol. I was an appalled by them treating her this way when the woman was just was coming in to get a new prescription for her glasses and I witnessed her behavior. She was not under the influence of anything for the staff to call the police on her is absurd and extremely unprofessional. I will never go here again after I witnessed how they treat their patients very unprofessional receptionist, staff, and definitely the medical staff. I don't know what this lady did for them to treat her this way, but she didn't deserve that and I will never go there again and I will tell all my friends and everyone I know how this poor young lady was treated and how no one should ever go to insight vision center off Lone Elm in Olathe, Kansas. Do better. I don't know why the staff assumed she was under the influence. Now I believe the staff or medical professionals that work there were under the influence is that why they thought that she was? It's absurd and I will tell everyone about this. You lost me as a patient I hope you lost her as a patient and I know tons of people that wear glasses and they were going to your vision center but I've already told them what happened. Now those patients told me they will never go there again and I'll keep spreading the word of their unprofessionalism. No Patient should be treated in this manner.

Took my 3 year old here to get an eye exam. She was super wiggly, the assistant(I'm not sure of…read moretheir actual title but he was super super cool, had a septum piercing like me and my daughter loved him) had trouble getting imaging due to that and the fact that she was too small and had to sit on my lap to reach. The doctor proceeded to take her prescription manually, I was SO impressed with his patience and professionalism. Then, after that, the doctor suggested that we go back to the machines and try again. He was able to get pictures this time! The machine read her prescription as the EXACT numbers that he had recorded during his manual examination. The man behind the desk urged me to bring her back if there were any problems with her glasses. They ended up slipping down her nose a bit so I took him up on that. He fixed it in a matter of minutes and they have fit perfectly for the last 3 months!! I cannot emphasize enough how impressed I was and how grateful I am to this location. Couldn't recommend them enough.

CustomEyes - Lenexa - opticians - Updated May 2026

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