It was a Friday when i discovered i had a flat tire I needed…read morea new tire and I needed it fast Lots to do! Im new here so I looked to see what was closest to me and discount tires was up the street Im pretty sure his name was Landon that helped me and he was so great from start to finish Excellent customer service! It was crazy busy but they were so fast and efficient A+++

Made an appointment for tire rotation and inspections. Arrived early, they got my car in quickly,…read moreand did a great job. Customer services was wonderful, very helpful staff. I will need tires soon, and I will only go to Discount Tire for those.

Wyatt's got my Ford Transit van in and replaced two front tires on a Friday. Top notch service!read more

These guys will go above and beyond to get the job done.. My mini was the most high maintenance in…read morethat they couldn't get the anti-lock bolts off.. they worked really hard to get things done and they're super courteous, professional and helpful. The value of their work is priceless!

Love this location. Well staffed and exactly what you expect when going to Les Schwab. They pay…read moreattention to your needs as a customer and don't use any high pressure techniques. They're busy, so expect to drop your vehicle off or wait a few hours. It's clean and comfortable if you do need to wait for your car! We always used Schmunks prior, losing their service center nearby is also a reason you experience longer wait times.

Brought my van in for standard oil change and tire rotation. Even had an appointment. It's now…read morebeen on the rack for two hours. Spoke to management at the 1:45 mark and they said they were "almost done."

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.

had my van towed to his with a no start problem they said it was fixed not fixed same problem this…read moreserves a warning to other's not to take there car's truck's or van's there they clearly do not know what they are doing

Walk the walk I was…read morequoted a price of "$30 - $40" for a tire swap on my truck. I took it in and was told the charge would be $55. I reminded DJ that I had been quoted $40 (the top of his range) on the phone. He wouldn't honor the price quoted. I told him I would take my business elsewhere and had it done at Les Schwab for $36. To clear up any misunderstanding I phoned back later and explained my reticence to pay 40% above his quoted price. DJ sarcastically apologized for "charging $5 over the quote". I reminded him that the quote was "$30 - $40". His response was "whatever!" and he reminded me that after he made the quote I had mentioned a higher bid I had gotten from a competitor. Then it clicked -- he had raised the price because he thought I was clueless and he could get it. It had nothing to do with their labor or costs but was purely opportunistic. A rip-off, in other words. Roseburg could use a good independent mechanic shop with high values. Unfortunately, HIS Automotive services is not that. Very disappointing. They know how to talk the talk, but they don't walk the walk.

If you want quality service and a chill environment, Pomp's has got you covered! We showed up with…read morea flat tire, they did it asap and did it without charging! Happy days

Was on a road trip and had a trailer tire issue. Went by before they were open and someone ran out…read moreto greet us in the rain (old school Les Schwab). They took care if us and back on the road with two new trailer tires in about 30 min. I would highly recommend.

It takes way way to long to get anything done anymore. les Schwab use to be all about customer…read moreservice and speed they would run out to your truck get on the job fast and get you out the door with free beef lol. For real tho I waited for 5+ hr to get a new set of $1500 tires on my truck then came back thinking a simple rotation would be fast made sure to show up 9am only a few people in the store waiting made sure to ask if they had time and tell them I only have a hour tops to spare then sat there looking at my truck for 2.5 hours while the place filled up and people came and went. Finally at 2.5 hr the guy got in my truck and did the 20 min job and I left thinking this is a sad day I might never come back after 30 years of using les Schwab. Who ever is managing the workers time needs to work on their job or stand down. Second star is for the popcorn