Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

This company offers excellent spa repair services. Do not hesitate to contact them if you need…read moreservice. I was very pleased with the work performed as well as the follow-up customer service.

My hot tub needed urgent attention and they were over in less than a week, which was great! Bryan…read moreis super communicative and takes the time to explain how the service is going to work. The person who serviced the hot tub was super helpful and also very clear and educated me on what was happening and what he was planning to do. I decided to sign in for their service since I can see that they are reliable and have great attention to detail. So happy to have found them here!

Berg does a thorough cleaning of our spa and checks everything out to be sure it is working…read moreproperly.

We had them come out 9 days ago. The tech said that the hose for the jet had shrunk and would have…read moreto go to the shop to be repaired.And would be 3 to 4 K for the repairs.I have called and left 2 messages as well as e-mailing them.Still have not heard anything back from them. Seems like they would want to get back to us and take or money. I cant recommend them.

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

I will start out this review, stating that Scott is a nice guy. I am giving him two stars; one…read morebecause he is nice and the second because he seems knowledgeable. We had him come out for a diagnostic on September 15th, that ran us about $220. Scott charges by the hour and our diagnostic ran a little over an hour. He diagnosed the problem (leaky pipe) and told us that he would send a link for us to pay for the part. After some time of not hearing from him, we contacted him, he sent the link, and told us it would be 1-2 weeks for the part to come in. After a week or so, we called/messaged him to check on our part. It was a week of phone tag and waiting for a response. He told us that he had our part and gave us the "go ahead" to drain the tub. He then texted back a couple hours later, after we had drained our tub, stating that he thought that we were someone else and was still waiting on our part. He responded back October 8th stating he had the part and scheduled us for October 16. He cancelled last minute, stating he had another job that ran over and scheduled us again for November 6th. He showed up late, at dark, took time to set up lights (keep in mind that he charges by the hour) and removed foam from around the area he needed to work. After an 1 hour, he stated that he couldn't finish the job because he needed help to get to where he needed to be. He scheduled us again November 8th. He showed up again with help, after dark and told us he forgot the part and would have to reschedule with us on November 10th. He didn't show up on the 10th because he had another job that ran over. He then texted, stating that he wanted to "prioritize" us and give us our own day and time needed to finish repair, which he estimated would take two hours. He scheduled us for November 18th at 12pm. He showed up at 2:15pm with a new employee who refused to help him lift the tub, the whole reason he rescheduled with us. He forgot a part and left at 2:45pm but returned to finish the repair at 3:15pm. He spend maybe 30 minutes working on the tub, fired his employee on the spot because the guy stood there, refusing to work, left to take the guy home at 4pm and returned at 5:45pm. When he returned it was dark (repairs take longer in the dark) and he completed the repair at 7:45pm. The amount of time he collectively spent actually working on the tub was 3 hours and 30 minutes (11/6 for 1 hour and 11/18 for 2.5 hours). We know this because we have a camera pointing in the direction of the tub that time stamped when he came and went and we were home during both appointments. Before he left, we asked him how much time he would be billing us for. He stated, "I'm only going to charge you for three hours (this was including an hour from when he came out to remove foam), even though it was a lot longer because I know it's taken a while to complete the repair." Yes, his equipment was at my house for about 6 hours on the 18th but the actual time he worked on the tub was 3 hours and 30 minutes. It's not my responsibility to pay for errands to pick up forgotten parts or driving your ex employee home. He charged us for 3.5 hours of work, which we paid. There was no discount for inconvenience, which is fine but don't tell me one thing to just turn around and do something different. The tub was finally repaired after two months. We were instructed to wait 72 hours before filling the tub to allow for the silicone to dry. We got it filled and went to plug it in but the cord kept tripping. When we started this repair it was hot and sunny. After we were instructed to empty the tub, it sat empty and unplugged for about 6 weeks. The weather changed and it started to rain. We attempted to keep the cord end away from rain water but unfortunately moisture made it into the cord because we couldn't keep it plugged in, due to the tub being empty. We ended up having to replace the hot tub GFC cord. No, we did not hire Scott to do this. This repair shouldn't have taken two months to fix. He shouldn't have shown up after dark to attempt the repair on multiple occasions, which absolutely added more time. He should have prioritized us from the beginning. He fixed one problem, just to add a damaged cord that we had to then turn around and have repaired for an additional cost. Very frustrating. He is a very nice guy but not reliable. I would not recommend.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

Bought a $17,000 hot tub from them less than a year ago and have had nothing but issues with it…read more Once you buy from them any issue you have with it you have to go through their service vendor who charges for every visit; Oregon Hot Tub wont even return your messages. Our newest issue is that the hot tub will just shut off after a few minutes of trying to use it. Honestly, your best bet would to be to get a more affordable hot tub from costco. Don't let them trick you by saying their spas have less issues; they will both have issues but you can get one from costco for less than $5000.

From the owner: Oregon Hot Tub is Oregon's largest and most established hot tub company, serving Hillsboro and the…read moresurrounding communities since 1979. For over 40 years, we have helped customers find premium hot tubs, swim spas, saunas, and outdoor living solutions near Hillsboro. We feature only the most innovative, best-in-market brands, including Hot Spring® Spas--the #1 selling portable hot tub in the world--along with Endless Pools® Swim Spas, Finnleo® Saunas, and Covana® Gazebos. Our experienced team provides expert guidance, professional installation, and ongoing service. Visit our Hillsboro-area showroom to explore options and find the right hot tub near you for comfort and wellness year-round.

Called to inquire about a simple hot tub circuit board replacement. They insisted I needed to…read morepurchase a complete replacement package for $1650. Knowing full well that I could buy an entire used hot tub for $1500. Complete rip off company. Trying to upswell and rip off customers for four times the amount. The repairs is a circuit board for $300 and an hour of service. When I explained I knew this they insisted they would only do the $1650 option.

I moved into a new house, which had an out of service hot tub out back. This guy came and charged…read moreme $1500 for two pumps which cost a total of about $400 and about four hours labor. He then told me I was all good to go. Two days later the tub was down again. I called a different company, which informed me the tub was well beyond it's serviceable life and showed me how bad of shape it really was in. I contacted Portland hot tub repair. It was hard to get him on the phone, he completely ignored my request to at least buy the pumps back from me, since they were not even part of the problem. Bad service, bad customer service, over charger. Long story short, he charged me $1500 for 4 hours work which did nothing to fix the tub, and ignored my requests for follow up. Go anywhere else.