I had a spring break on my 7 X 17 garage door. Called Custom an they came it fairly quickly with a tech and a trainee. Spring was the left side spring. Tech sent the trainee to the truck to get a spring. they replaced the spring and could not to get the door to work. every time they tried to operate it the cables would come off the pullies. After 2 hours I left to go to the bank, they wanted $250.00 in cash or an extra $30.00 for check or credit card. Finally it worked a couple times, paid and they left. 2 days later same thing happened. They came back with a different trainee. They fooled with the door again for over 2 hours and said the bearings were bad causing the cables to pop off. Said I would need a new door, the owner would get back to me the next day. My door was held closed with. pair of vise grips above a roller and charged me another $75.00 cash of course. After 3 days, on the advice of as neighbor, I called Precision. Their tech came out a couple hours and we discussed the problem. Took
him 5 minutes to tell me they had put on the wrong spring annd wrong hand spring. Said it was a rookie mistake. Had it repaired and operating in less than hour. Still working properly
6 weeks later. I returned the improper spring to Cuotom and gave Robin pictures of the whole mess. Asked for my money back as they did not fist the door, damaged it on one corner, lend greasy hand prints Afrocentric the bottom of the door and left cigarette buts in the driveway and half smoked in the garage. If anyone is interested in the pictures, call me 502-565-8274.
I gave them a 1 as there in not a 0. Would I recommend them,HELL NO.
One thing I for got to mention, after they left the first time, my neighbor across the street cam over and wanted to know what was going on. Said he could hear screaming at each other in his house. I would and will give Precision a 5, deserve a 10. Dennis Roederer I do not live in Ca. Live in PRP. read more