Absolute Overhead Door Service 3600 Chamberlain Ln Ste 318, Louisville, KY 40241 Garage door supplier Mia Rowe 122 points   10 hours ago My door, originally installed by 31W which my builder used, malfunctioned Sunday and crushed my car window. The garage door was bent, cables tangled, and rails bent, wheels off, etc. Several other companies were going to charge $300 or more just to do an estimate. 31W said they could email an estimate without coming to the house because they still had my info in their system from its original installation. ABSOLUTE OVERHEAD came immediately. And, not only did Jeff Goff from ABSOLUTE OVERHEAD do the estimate for FREE, but he got my damaged door repaired so that it could be down until ABSOLUTE replaces it. He did the repair at no cost, and within 30 minutes. He arrived early, and was extremely knowledgeable and efficient. He had a pleasant demeanor. Very kind and helpful. I have had 3 homes in Louisville and used other overhead door companies over the years. Never has any compared to the service I received today from Jeff at ABSOLUTE OVERHEAD. I chose this company because they had great reviews on Yelp and Google. Now I understand why. I have already recommended Absolute Overhead to 2 other homeowners, and posted additional reviews about the company and Jeff on Google, and my subdivision Facebook page. read more

Absolute Services installed a mini spli for me and after 4 years. It stopped and they said they couldn't fix it. They suggested I buy a new one (thousands $). Another company repaired it at a fraction of the cost and it is working great! read more

Nathen the tech appeared knowledgeable yesterday when sent to 'do a check up' of the garage door they installed in 2020 ( had a temporary opening issue that was gone before he arrived). my husband said to check both doors- but thought it was included in $149 price. should have check reviews first I guess. They did a good job in the new door install of 2020 and we've had no issues till now. The door wouldn't open 15 min after tech left. ??? we got a ladder out and checked everything- then found it wasn't plugged in! . read more

100% Crooked business!!!! I feel used and betrayed!!!! I was overcharged an insane amount of what this service should have cost!!!! I had two garage springs changed which the springs run about $60 each which totals $120 dollars. There were a few other parts two brackets, two ball bearing wheels and two cables. The additional parts couldn't have cost more than $150. Why was the bill over $1,200!!! They refused to provide an itemized bill showing what the charges were!!!! To add insult to injury they signed me up for a membership I didn't ask for!!! 100% total scam!!!!! read more

Quick response to fix our garage door. Professional and personable. Great experience!

Price quoted for estimate was much higher than all others. $100 + over other quotes to replace two broken springs

I was charged $559 for replacement of broken garage door springs, 2/each at $242 per spring, and a $75 service call. That's just too much! There are many garage door repair companies that charge $350 or thereabouts. read more

Jacob Higgins, Absolute Service Expert, repaired a damaged garage door. He arrived exactly when he said he would, provided a complete review of the repairs that needed to be done immediately, provided estimates for a possible future replacement, and then made the immediately necessary repairs in just a few minutes. He was professional and thorough in his explanations. All in all, it was a very positive interaction with Absolute. Thank you. read more

*** BUYER BEWARE. I chose Absolute HVAC to install a new mini split AC 3 days ago. At first, everyone is very friendly, respectful but I have not seen this level of poor communication between departments and customer service in a while! It's like they don't talk to each other there. The installers were very nice, polite, did a great job, but they weren't informed by Sales of the specifics on the job they were to do so they wasted like 2 hours mapping everything out. Also, I was given an invoice with a total price, I paid the requested deposit, was told ;in writing) of what my remaining balance would be, but when it was time to pay, was charged OVER $600 MORE!! I have been trying to resolve this for 3 day! Every time I talk to someone, they say they'll have a manager call me and today is the 2nd day in a row that no one has reached out to me!! I even had a lady HANG UP ON ME TODAY! Very frustrating! So far, I am very sorry I hired Absolute. Horrible communication and customer service. read more

They responded quickly when my garage door was kaput. Did a full inspection, and repaired door quickly. Also responded fast when electric eye system failed. Their technician, Travis, did expert work both times. I would recommend them to anyone who needs fast, reliable service. read more

Great service: however product and service was at least 50 percent higher than local competitor with 4 star rating who provided the same product and service (via coupon) . Was told that company price matches if brought to its attention at time of service. In short, company is substantially more expensive. Do your due diligence and comparison shop. A bit dismayed when I realized if I had, could have paid one third less. read more

Ultimately I got good service and a fair price on a new garage door from Absolute. There was a bit of a glitch in that they initially ordered the wrong size of door, so it took a few weeks to have the job completed, but they were very apologetic about the error and generally very courteous. read more

Don't get roped in to program with monthly fee. They have a program they try to push where supposedly when you call, you get put at the top of the wait list. We had a problem with our toilet. Someone did come right out, but only to analyze the problem. He recommended a tank rebuild of over $400.00 and it was going to be a wait before they could do it. I ended up fixing it with a $10.00 part. When I tried to cancel the service they said I had to keep it a year. Apparently, it is on the first invoice I signed but was never told. Not a good way to do business! read more

Quick and professional response to my garage door broken spring. Saturday service. Not sure about charge as I didn't compare other places. I know it was $131 more for same service in 2010. read more

They responded very quickly to my call. Trey was knowledgeable, pleasant and extremely courteous. He addressed my immediate need and walked me through the long term fix. I was very satisfied with the service and highly recommend Absolute Door Service. read more

Great quality service. I got my estimate and although I had another company coming out the next day to give me another estimate, I decided to cancel that appointment and went with Absolute. I definitely think I made the right decision. The techs showed up earlier than expected and had the garage door installed quickly. The techs seemed very knowledgeable and did a great job. I'm 100% satisfied. read more

Yesterday at noon the automatic door of our detached garage got jammed in the up position and left the interior of the garage open to the street. I live in the Highlands, where petty theft is a continual annoyance, so my first concern was to get the door closed. I found Absolute on Yelp and was told that a technician would be out toward the end of the afternoon. Absolute's technician, George Byers, not only secured the door but spent at least three hours rebuilding it. Although the garage had just been built when we bought our house two-and-a-half years ago, the door had been shoddily installed and was tearing itself apart. George explained clearly why it had failed and how it needed to be rebuilt and offered what struck me as a reasonable price. I would recommend Absolute to anyone. read more

GREAT EXPERIENCE! Jacob Kenner was our installer today. Jacob had excellent communication skills. Well mannered. Very thorough. Did not have a problem answering any question. He had complete respect of me even thou I am a women and that I truly appreciated, especially now days. He helped me understand the aspect of his job today. Jacob's performance was every bit of impeccable and if I was his employer, I would value him as a role model. I would also consider Jacob as a useful resource in training new employees or contractors. No hum hauling around he stayed busy the whole time. Jacob had a clean cut business look. And he made me feel very comfortable and that he was trustworthy. I would consider him a valuable asset to Absolute Overhead Door Service. read more

Jeremy was at my house a little over two hours after I called them. He quickly replaced my springs and got things working again. He mentioned a couple of other things that will need replacement eventually but didn't try to push me into something I don't need immediately. Very pleased. Will use again. read more

Needed to replace older garage door openers. Jeff did a great job reviewing the problems we were having, diagnosing the problem, & explaining how the new openers would improve performance. He inspected the rest of the door hardware, & nothing else needed to be replaced. He was on time & finished the job & cleanup in a timely fashion. Will definitely use Absolute for all garage door needs. read more

Think twice if you need your repair done accurately and quickly. I called Absolute Overhead Door to fix my overhead door that was not responding to it's external remotes or keypad. They arrived promptly to my home, but it went downhill from there. They stated I needed a new circuit board and that it would take 5-7 days to get one in for a total of $165.00. All I can say is thank goodness they cannot access parts quickly or I would have gone ahead and had them replace the circuit board. I decided since it was going to take so long to get the parts for the repair that I would get a second opinion. After about 3 minutes on the phone with them they walked me thru 2 steps that got everything up and running again. Absolute Overhead Door $40.00 (with no fix) / Raynor Overhead Door $0.00 (they solved the issue over the phone). read more

Gentleman was on time and changed out my broken spring and replaced the other one so I would have a match pair. He was quick and the door works perfect!! They were able to get me repaired the same day I called them. Couldn't ask for better!! read more

Working with this company was a dream. They do the job and do it correctly and quickly. They were recommended to me by friends so I thought I would give them a try. I am so pleased I did. I called for a quote and they arrived exactly at the time they said they would. They gave me a quote, made the appointment, stuck with that appointment and did a beautiful job of replacing my 56 year old garage doors. The price? Very fair. Yes I will recommend them to everyone. read more