Today I picked up my 2005 Infiniti G35 Couple from NOVUS GLASS SARNIA and I wanted to ensure I…read moreshared my great experience with having Kevin and Shelby to deal with at their shop on Campbell Street. I highly recommend them for your consideration when looking at various auto glass services. In my case I had a power window on driver side that was not functioning and of course found in research this was a problem with G35 vehicles, My next issue was how to get it fixed properly. While there is no local Infiniti dealer and like most Vehicle manufactures if you get the part, it is going to be exhorbitant in cost and expensive to have them repair. While with some quick research I found out that NOVUS GLass have experience in these repairs. And yes as most reviews people have submitted they are very professional and friendly and I can only say that if you are in need of similar auto glass services, I can attest to their great service and confirm the same as others that you will be pleased.

From the owner: How Big? NOVUS Glass state-of-the-art windshield repair technology can repair long cracks. Many…read moreover 12 inches, Contact your NOVUS Glass and show them just How Big your crack is!

I took my van in to fix a stone chip and after they fixed it the crack was still visible When I…read morementioned it They gave me a bad attitude and did not correct my complaint

From the owner: We are Sarnia & Lambton County's locally independent automotive glass installation service centre…read more We strongly believe in having a quality product and we stand behind our first class service with our "Lifetime Guarantee." Give our attentive staff a call and we will help guide you through the repair process. We are using the newest technology available and apply it in our windshield preparation and replacement at ACE. Our technicians use a specific tool & technique that requires a wire that is just simply pulled through the glue on your windshield. This means our technicians will not damage your vehicle's pinch weld while working on it.

Didn't return any of my calls. I quit trying to get a hold of him . Not sure if he's still in…read morebusiness

Buyer beware! Had a windshield installed 6 weeks ago, they…read morewere all happy about setting the appointment and doing the install. Everything changed after that. To complete the installation, there are OEM vertical trim strips passenger/driver sides that blend in with the vehicles finish. One week after the installation, the drivers side trim piece blew off while driving. After calling Scotts Auto Glass back, the owner stated that in 500 installations this had never happened and said that someone must have taken it or tried to take it. Mind you, it's a Ford Explorer with a gazillion of these or so on the road, and one that I have owned for 6 years with no problem. He said he would call me back ...no call back. Two weeks ago, driving again in normal conditions on the freeway, the passenger side blew off! I call again, the owner literally laughed at me, basically calling me a liar. He won't take care of replacing these parts correctly and free of charge, which the price of two of these far exceeds a windshield replacement deductible. There are so many places you can go to have this basic job done correctly! I urge you not to deal with this guy with an obvious lack of character and integrity. If you need someone to be a "one and done" hire for service, hire him...as that is what he is expecting...no repeat business! I can only hope that he goes out of business and picks up trash on the freeway for extra money, maybe then he will find my trim strips. - Disgusted

DO NOT BRING YOUR VEHICLE HERE…read more Firstly, I want to say that the people at their front desk are amazing. Some of the best admin people I have had the chance to deal with! That being said, do NOT take your vehicle here. My truck was hit in a parking lot in September, and after a long wait, they finally got it in to fix it in mid-November. This seemed surprising as they got it in nearly a month early from when they originally booked it to come in for repairs. They also told me it would take 17 business days time (plus weekends) to get done as there was extensive damage, but it took less than a week in actuality. Honestly, I was surprised at such a change in speed, but now I'm not so surprised, as it likely gives some sort of explanation as to the quality of work that was done and the state in which my vehicle was returned back to me. After getting my truck back from them, I drove it 10 seconds down the road, and every screen shut off in the vehicle. It all went dark, from the entertainment system to the gauge cluster. Now, there were no issues with any of the screens when I initially brought it in. It's only a 3-year-old truck, and the screens and gauge cluster had never had any problems. They all had worked perfectly fine before. However, despite this happening on their watch, they are now trying to deny responsibility, stating that "because we don't deal with electrical components, this couldn't have been our fault." So they sent it to a dealership for diagnosis, now quoting me thousands of dollars to get it fixed out of pocket. Firstly, there are many things they could have done, without messing with the electronic components themselves, that could have inadvertently caused this issue. It doesn't take an expert to know this. When you are doing extensive repairs to a vehicle, lifting it up and down on hoists and things alike, of course, things like this can happen. After speaking with some local mechanics myself, what likely has happened is that in an attempt to get vehicles out the door faster (proven by comments made by their front desk staff and the drastic difference in work times), they have cut corners and lowered quality of work to speed things up. Mechanics have told me that things like this often happen when mechanics are welding parts to the frame / chassis, and either they don't disconnect the battery / other electrical components, OR they don't correctly ground during the welding process, causing strong electrical currents to overwhelm and fry electronic components. Bottom line is that they are absolutely responsible for this, though, as the vehicle went to them in full working order and is now coming out functioning WORSE than it was after being in their care. A vehicle simple DOES NOT go into a shop fully working, and come back with those previously working components NO LONGER WORKING, despite not being driven or used in that time. It was absolutely something they did, and they are now denying responsibility. If you care about good work and trusting your vehicle with the people who are supposed to fix it, DO NOT BRING IT HERE!

My front bumper was snagged on a piece of rebar sticking out of a parking block which damaged the…read morebracket and some clips on the bumper. I took the car to Mike Fairbairn at St. Clair Auto Body. He was able to repair the damaged bracket and re-clip the bumper to the car. He fixed it in under an hour which was very impressive. The cost of the repair was much lower than I expected. I highly recommend St. Clair Auto Body in Sarnia.