Everything went perfectly. Nick suggested a different color than we wanted and he convinced us to try his choice. He was totally correct. We love the new shades. read more

Nick & John are a DREAM team! I highly recommend Custom Creations. You'll love the personal service, plentiful options, and of course, reasonable prices. We got Hunter Douglas sheer shades installed throughout our home last month and absolutely LOVE them. I always saw the Custom Creations storefront driving down El Camino but then my best friend used them for her new construction home a few months ago (she was referred to Custom Creations by her builder). Her wood blinds and shutters look fantastic so of course I emailed Nick too. He was patient, had great advice, and was SO meticulous about every detail that we knew we could trust him. He helped us pick colors, took measurements, and a few weeks later the custom shades arrived! John came to install our blinds and we were also jazzed by his meticulousness. You can tell he's been doing this for decades and his perfectionism was obvious (despite working SUPER fast). Every shade is perfectly even and they roll up/down soooo smoothly! Last thing: if service matters to you, this is the company to go with. Over the course of 2ish months, I felt like I got to know Nick pretty well. He's casual yet professional and was so easy to work with. The experience wasn't a chore like other home projects we've done in the past. Thanks, Nick and Custom Creations, for making our home gorgeous! read more

Custom Creations - Shades & Blinds Near Me - San Carlos, California

From the office staff to installation crew it was an absolute pleasure to deal with this company. Big thank you to everyone. We are over the moon with the results. Money well spent. Please don't hesitate to call on custom creations to upgrade your home and add style to your windows . read more

We were referred to Custom Creations by friends and we could not have been happier with Nick and his team. We highly recommend Custom Creations to everyone looking for blinds. Nick is very friendly and helped us choose appropriate blinds for the different windows we had. We went with a Duolite for our large bedroom window and honeycomb cellular shades for the other four windows. The quality is top notch, prices are very reasonable, and the installer did a fantastic job. He removed all of the old blinds and installed all five blinds in about one hour. read more

Custom Creations - Duolite blind. Sheer top layer and blackout on the bottom. - Shades & Blinds Near Me - San Carlos, California

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I couldn't be happier with the entire experience! Hailey, Nick, and Bud are so professional and capable. The entire experience, from scheduling an initial consultation through the installation, I've been delighted. And now my home has tip-top window coverings. Thank you all! read more

Custom Creations has done all my window coverings for my last two homes in the Bay Area. The entire process from taking the measurement, material /color selection to the installation all went flawlessly. In particular, Nick, the owner has great sense of design and offers practical options. Nick provided great advises to makes sure the window covering will not only serve the functional purpose but also integrate to the overall interior decor/ color palette scheme and sometimes, a focal point. I will continue to use Custom Creations for my next property! read more

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Nick and team are fantastic. Super reliable and set the bar high for customer service. John who installed the blinds was super fast and was really a perfectionist. He called out things I would have not noticed. Custom ended up treating every window in our home but if we decided to change styles or when we get our next home, we'll definitely be coming back. Called around a few companies in the area for specific Hunter Douglas treatment that I saw online. Their quote came back competitive and honest. read more

We worked with Nick and team to have smart blinds and manual blinds installed. Nick was patient, professional, and worked within our budget to help us achieve our vision. The manufacturer has an issue with one of the blinds and Nick came over twice to have it fixed, repaired, and eventually replaced without cost to me. My family has worked with this company prior, and I recommend them. I received two other bids, but Custom Creations won my work. Smart blinds are a great investment for a sunny side of a home, one less thing to worry about every day --automate the things you repeat every day. read more

I called CC on a whim after passing by their storefront in San Carlos. My daughter has three windows in her room that needed treatments and allowed for a screen. Nick came over pretty shortly after I made the call, and quickly gave us some options that included diff types of fabric, color and style. We did have to wait a little over a month for the shades to arrive, but once in stock, the installation was quick and painless. Best of all, my daughter's room is now properly shaded, and I'm pleased with the overall look. I've gotten several bids for this project, but CC was the only one I felt good about pulling the trigger right after the quote, even though they weren't the lowest bid. Both Nick and Christie were professional, and easy to work with. I'll def use them again for other window covering needs. read more

Custom Creations - Shades & Blinds Near Me - San Carlos, California

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Not really a rating because I couldn't get into the location since on the door it is posted that you had to have an appointment. There was a gal inside who opened the door but she said she was new and about to go home. She said needed to call for an appointment. Would be nice if it stated that on hours! read more

Long overdue review. Nick and his team were awesome at finding the best solution to blackout our bedroom with a custom sliding curtain and a cellular shade for the window. They also did a great job with a sunrise sunset cellular shade in our large living room window (Costco/Graber wanted to charge 2x the price and couldn't make a unit the size of the window, wanting two or three panels which would have tons of light leaking). On top of this, when I called back indicating there was a bit too much light leakage from the bedroom patio door drapery (unavoidable with a one way sliding rod), Nick went out of his way to design a matching cornice box which helped immensely (and they did so at a reduced cost)... all to ensure I was happy with my window treatments and could sleep properly in a darkened room. The quality of the shades are better than what you will find at most online DIY options. If you aren't sure about stylings or have specific custom window covering needs and want to be assured you're getting expert advice and installation, go with Custom Creations! read more

Luis and his team are just amazing. Great communication and competitive pricing. What else can you ask for? We have used custom creations for our past two homes. We bought our first home 6 years ago and went with the composite wood shutters. We had zero problems with the shutters during that time. Now fast forward to our new home. We needed shutters and there was an obvious choice. Luis and his team did an excellent job installing our shutters (20+) Great customer service from beginning to end. If we ever buy another house there's no doubt who will be our choice. read more

Custom Creations - Living room partial - Shades & Blinds Near Me - San Carlos, California

After completing a lengthy remodel, we needed to get new window coverings for the kitchen, family and living rooms. I called Custom Creations and was able to schedule an appointment with Nick relatively quickly. Nick arrived on time and well prepared. Since we are in the midst of the pandemic, he was able to bring along a mobile "showroom". He's very knowledgeable and professional. He was able to provide a quote for me within a few hours. The window coverings arrived within the estimated time frame of 3-4 weeks. And, the installation by John and his partner went off without any problems. They were very mindful of my new flooring and countertops and kept everything covered and protected. They even moved a couch for me. The whole experience with Custom Creations was positive. I would definitely recommend them and would use them again. Christy from the office was great too! Thank you! read more

WILL USE AGAIN FOR A FUTURE PROJECT Thank you to Luis for guiding me through the process of sHades for my vintage home. I wanted something appropriate for my vintage home. I went to the showroom and originally looked at Honeycomb blinds. They just seemed too contemporary. Luis started asking me questions about my home and what I currently had on my windows. That is when he then showed me some woven, kind of wood, roman shades. Perfect! He and his son then came to my house with sample. We confirmed that color that I had picked out in the showroom and we all agreed it would look good in all rooms. One other change was made. I originally was considering a cloth vertical trim on each side of the shade, but we all decided it would NOT look good in my home. The shades came in within 2 weeks of that consultation, but I put off the installation until after I had all my windows cleaned. John, the installer, put in the shades and I am delighted. They suit my home, let in diffused light, but you can still see out. They are exactly what I wanted, good quality and I cannot say enough about the cording and smooth action of the shades. All my old, off-the-shelf, drop down shades were taken away except for one. I plan on using it on another window on the back porch. I already called Custom Creations and said I would be a repeat customer, once I replace my upstairs windows. Those will get new shades as well. read more

Custom Creations - New, woven roman shades in my 1894 home's front sitting room. - Shades & Blinds Near Me - San Carlos, California

We needed room darkening shades for our living/dining room to accomodate our new home theater system. Luis (the owner) came to our home and suggested some fabrics for our new roman shades. Custom Creations was VERY professional and had some great ideas that helped us make our selection much easier. The shades fit perfectly.....We plan to go back to Luis when we start remodeling the rest of our home. Dealing with Custom Creations was one of the easiest, stress free parts of our remodeling process. read more

Custom Creations - The roman shades in our living room - Shades & Blinds Near Me - San Carlos, California

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Family run business with impeccable attention to detail and customer service. Our family has used their service for shades, shutters and drapes for many years and have full confidence in their products, resources, installation and expertise. You will not be disappointed. Their word is as good as gold! read more

We bought Hunter-Douglas shades and blinds for eight large windows in our new home. Nick (owner), John (installer), and the officer manager were all very professional, knowledgeable, and customer-focused. I highly recommend Custom Creations! read more

We had a very positive experience working with Nick on some bedroom shades. He provided us with good suggestions on which ones would work best with each room's decor and was very easy to work with in general. The shades came in on schedule, in the early part of the time window Nick estimated. Pricing was very good and we were happy with the overall experience. Would definitely recommend Nick and Custom Creations. read more

I waited 3 years to get any window coverings and had no idea who to call. I posted on our community Facebook page and 7 people came back recommending Nick and Custom Creations. He was out to do a quote in a flash and the follow up by their office was thorough. Nick made suggestions and brought samples based on my needs and was right on point with the perfect wood blinds for my home. The delivery lead time was exactly what he quoted and the install by John and team was professional and quick. My blinds look fabulous! This is a real professional, but customer friendly company providing outstanding service and exceptional quality. My friend said my blinds are some of the best looking blinds she has ever seen!! read more

I walked into Custom Creations store not knowing it was by appointment only and rather than making me feel silly, Luis and Nick welcomed me in and Luis was able to chat with me for a few minutes until his next appointment. Luis came to our house a few days after our "in office" meeting to measure the windows and get a better sense of what we needed for our house. He was polite, honest, and very knowledgeable (This carried through the entire purchasing and installing process). We ordered from him a few days later and the blinds were installed earlier than the estimated date. Luis made the process easy, stress free and for a lower price point than a vender from a different store for literally the exact same blinds (brand and features). I don't usually write yelp reviews but my husband and I were so impressed by Luis and all the staff from Custom creations, i want to make sure others know what a wonderful business this is. I very strongly recommend their services. read more

I've used CC a couple of times. Luis came out to our house with samples and helped walk me through options. He does have his opinion, but luckily we agreed on things I felt strongly about. I ended up with blackout drapes, Hunter Douglas blinds, and wood slat blinds. I've purchased cheaper options before, which is why I was happy to pay a little extra for quality. They've been installed for 7 years now, and I've had no regrets. read more

Luis and his team did a fantastic job. During the initial meeting, Luis gave great suggestions on the optimal shades and shutters for our needs and for the overall look of our home. He is very knowledgeable and is a true professional. Price was terrific and installation was quick. We've worked with other blinds people in the past who were much more expensive and less knowledgeable. This team is a class act. read more

UPDATE: After the installation, I spoke directly with Nick at Custom Creations about my experiences and the communication problems and delays we had. Nick was very apologetic and took the time to listen to my concerns and responded in a constructive and professional manner. He took what I said seriously, which is something I definitely appreciated. He also discounted our installation in a meaningful way to compensate us for the inconvenience we experienced during the process. I appreciated Nick's professionalism and sincerity in our discussion and have updated my rating to reflect that. ORIGINAL FEEDBACK: My wife engaged Custom Creations to do window treatments for a total of five windows in our house. While the installation itself was quick and fairly easy, the customer service experience with Custom Creations was subpar throughout the process. First, a member of their team came out and took measurements and provided an estimate. This part of the process was fine. We were told the installation would be within three to four weeks, which was fine for us. After about three weeks, we got a call from John, who was going to be the installer, to set up a time for the installation. I called John back within an hour of missing his initial call, but could not get a hold of him. This was the Monday before Thanksgiving, and we did not hear back from him or anyone else from Custom Creations for over a week. Some of that I can chalk up to the Thanksgiving holiday, but we were not able to schedule the installation appointment until the middle of the following week, which I believe is an unreasonably long time to have to wait to speak to anyone there. More strangely, my initial calls to their office were not returned over several days and when I finally got a hold of someone, they said they couldn't help with the scheduling and that we had to talk to John, who I imagine was in the field actually doing installations. Finally, we connected with John and agreed on a time for John to come do the installation. My wife specifically left work early to make sure we had someone home for the agreed on 5:00 pm installation time. At 5:30, John notified my wife that he was running late and wouldn't arrive until 6:15. John actually arrived closer to 6:45 p.m., almost two hours after the initial appointment time. He apologized, but he never provided any update after his original 5:30 message to let us know when (or if) we should still expect him to do the installation that day. While things happen and people run late, it's a matter of professional courtesy to notify a customer that you are going to be late BEFORE missing the appointment, not after. The installation itself went smoothly, but this customer service experience was really unsatisfactory considering the premium prices Custom Creations charges. read more

After checking out various places (Home Depot, Macy's, advertised places, online places) for shutters I finally settled on Custom. I had other people come out and give me a quote but i liked the thoroughness of Custom. When he came out to measure my windows, he took the time to explain it all to me what he was doing and how the shutters would hang. He had plenty of samples to pour over as well. He also explained that my windows were not level to each other but would install the shutters to make them all level to the same height. There are basically a couple of major shutter manufactures that supply the Bay Area. One manufacturer is in China, www.normanshutters.com, and the other is in the central valley. I felt the Norman shutters were of a little better quality. Since everyone essentially carries the same lines, it comes down to the quality of installation and service. The installation was amazingly clean. There was no on site cutting; everything was dry fit the night before off site.... he said in his home. They came early in the morning and just had to unpack a few things and then just started installing everything. FANTASTIC!!! I was very happy with the efficiency of the installation and the quality. Custom was a little more expensive but matched the price of a lower quote. $5K ttl. I would use them again. I have attached the picture of my 4 inch shutters with the bright white finish. I would give them 5 stars if they originally came in at a lower price. read more

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I did wood shutters with Nick. He was very patient and took down all detailed requests. Pricing was about 30-50% cheaper than what sf shutters quoted me. There were some problems with the doors' shutters because their best installer was injured and did not install them for me. I was initially worried about follow-ups and warranty. However, Nick is very prompt in responses and came back multiple times to fix the issues. I'm very happy with their customer service. read more

I wanted to provide a slightly different perspective after looking around. We scheduled for a consultation based on all the positive reviews. The appraiser arrived on time and was professional during the consultation. He didn't bring any product samples/pictures to look through so we just discussed options and I had to pull up pictures on my computer to understand what he was recommending. He was really pushing me towards plantation shutters that would have blocked our beautiful canyon view. He did come around to a different option and started measuring the three rooms where I need window treatments. He spent a good amount of time measuring our windows to put together a quote. About five days later, a quote came back with 2/3 rooms incorporated. I guess the measurements for the third room had been lost. The quote was about 2x the price from competitors. They also didn't recommend some of the newer window treatment options that are high quality and more affordable. Between the high price, the lack of recommendations for the latest and greatest window treatments and no product samples during consultation, I would recommend looking around before you settle on treatments from Custom Creations. Adding one additional star because Luis is a very genuine, nice guy. read more

I purchased wooden shutters for my entire house 15+ years ago from Luis. As Luis promised, today the shutters still look ABSOLUTELY AWESOME in our house despite having 2 teenagers trying to destroy everything in our house. If you want your shutters to last a lifetime, go with Luis. You can't go wrong!!! read more

Nick did wonderful job explaining and providing us with multiple options for our three patio door draperies. Custom Creations crew provided excellent service right from the start to the finish. Project was promised and delivered on time! Installers were professional, courteous and thorough. We are very pleased overall with Custom Creations and I highly recommend them for your next draperies project. Thank you, Custom Creations! read more

My husband and I have furnished our whole house with shutters from Custom Creations. The last room install was 5 years ago and I am remiss in never posting a review. You won't find a more friendlier, knowledgeable, conscientious and customer service focused business. Our shutters still look brand new even tho some have been installed for 15 years! Whether we need new magnets or have questions or concerns with a construction project and our shutters, Luis is always happy to talk to us and lend his expertise recommendation. We will be a Custom Creations customer for life! read more

I'm so glad that I picked Custom Creations! Nick was very professional and knowledgeable. He helped us choose the right combination of blinds and plantation shutters for our whole home. The quality of the product was excellent and the install was top notch. When I had one small problem a year later he was quick to come over and fix it himself. They stand behind their work and I highly recommend them. read more

Nick Iglesias does his family's business proud - from our first phone call to installation, the process was seamless. Nick is a professional. Because of his positive attitude, deep knowledge of the industry, prompt and informative communications, and thoughtful recommendations, he earned our trust and respect immediately. And because of my wonderful interaction and experience with him, I would recommend Custom Creations to all my Foster City/San Mateo/Peninsula neighbors and the yelp community at large! read more

We really loved working with Custom Creations. We bought a new home and needed to cover the windows in the entire house, which is never cheap. The sales associates for the new complex suggested Custom Creations as an affordable option. After searching around for both quality and affordability we realized that they were definitely the people to work with. Don't let the San Carlos address scare you! And they work all over the bay area. They were so easy to work with and I loved that this is a family business. When they came out to my house to measure the windows, they came with all types of samples and suggestions, but listened to our needs. Everything came out beautifully and we couldn't be happier with the service. We got both Plantation Shutters and Honeycomb Blinds; I hope the pictures I took do it justice! Once the team came in to install the window treatments, they finished the entire house in 4 hours. I couldn't believe how quick the installations was. read more

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Custom Creations came highly recommended as a "go to" when I was thinking of window coverings for our new home. Luis and his son worked with me all through the journey. They walked me through all the options available and listed pros and cons for each of them. I scheduled 3 appointments with them before I finally settled for honeycomb shades with top down functionality since I was going for a modern and contemporary look. I'm so glad I made the decision to go with custom creations because the experience was the only part of our move that did not stress me out! I highly recommend this local business if you are looking for a seamless and pleasurable experience for your window covering projects. read more

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All the way around a very positive experience. Nick and Christy are professional. They and their team were on time for all appointments, offered great suggestions, had lots of options available, and communicated updates along the way. I've used them several times over the years and the experience is always the same. read more

We are thrilled with our window treatments! I recommend custom creations over and over! The modern, gorgeous quality product, ease of planning and fair cost made for an excellent experience. Update: Our draperies are the "gems" of our home and the quality is holding up to family life (aka, spy missions and fashion shows) very well. We are very happy as our living spaces are more comfortable, cozy and user friendly through out the day. Thanks again! read more

I like buying local, I like finding people who own a business and ones that care about customer satisfaction. With Customer Creations I was treated with respect, enthusiasm and honesty. My shutters are exactly what I wanted, to the color, fit and cut that I was looking for. Installation was flawless and the attitude shown at every stage was passionate and positive. From sale to install to after service I have been impressed. read more

I decided to recommend this company to my clients who live in San Carlos, based on the positive reviews. Unfortunately, the experience was not at all positive. After taking measurements back in July, Nick had informed me in person at my clients residence, that they had chosen the products for their window. My client asked it could be expedited and Nick told him "yes. After 2 weeks I called to ask the status, and had to leave a message as no one answered the phone I had to call again twice to get in touch with Nick as the staff that answered the phone said "they didn't know anything about the order. I asked them to please leave a message for Nick to call be back as soon as possible and leave a detailed message with the status. When Nick did call me back he gave all kinds of excuses which ultimately boiled down to the fact that he never asked for a deposit from my client to order the material. This is inexcusable due to the fact that my client always pays by credit card which he has with him at all times. There were other excuses as well that I won't go into but the bottom line is that I finally had heard enough and asked whether this was ordered or not- The answer was no! Poor communication skills, and condescending attitude not accepting responsibility for lack of follow through Now we have to start over with another company after wasting over 2 weeks thinking this was a fi read more

Needed replacement blinds for our condo. We chose Custom Creations because the builder of our previous home (Shea) used Custom Creations for all the new homes in our previous neighborhood, and we were really happy with the blinds in our previous home. Nick came out and was very professional, walked me through many options, and came back with a very reasonable quote. The installation occurred a few weeks later and went flawlessly. The blinds are really high quality and I'm very happy with the result. I would definitely not hesitate in the least to use Custom Creations again in the future. read more

Great company to work with. Nick is great and really flexible with appointments and scheduling. Really wide selection of blinds with easy princing structures. John was great when it came to installation, rang to let us know he was on his way, was really quick at installation and did an impeccable job. 100% recommended. read more

We built a sunroom across the back of our home with a Southern exposure. We wanted to open our windows from the top and be able to adjust the amount of light during the day with electric shades. Custom Creations came highly recommended by our neighbor. Luis and team guided us to a top-down, bottom-up electric shade systems. They provided a thorough introduction to our options and gave us a straightforward, no "sales-pitch" recommendation. We invited them to visit our home, confirm the solution, and quote. Luis (the owner) took detailed measurements for our application, discovering a few unexpected tight tolerances with our existing frames. He stayed until he had confirmed his solution with the manufacturer. After the installation, there was a mechanical issue with one of 12 shades and the need for a tighter fit of the shades to our French doors. The faulty shade was replaced quickly at no cost. For the French doors, Luis conceived of and built a custom solution that solved the fit of those shades perfectly. Custom Creations had both the creativity and resources to solve our unique window treatment. More importantly, they have integrity and flawless customer service. We are so happy with the result! read more

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