Experienced, cost effective, and professional . Showed up on time offered suggestions without…read moreexpectations of future bookings

Fix It by Daniel was an outstanding experience. The communication leading up to my appointment was…read moreexcellent. Daniel arrived early and immediately began troubleshooting my vehicle. After a thorough inspection, he identified the problem quickly and efficiently. He is both knowledgeable and honest--qualities that are hard to find. His prices are fair also. I will definitely be using his services again, whether for purchasing a used vehicle or for future repairs. As retired veteran, I highly recommend Fix it Daniel!

i came in to Auto Pros just for a State Inspection and it was great,the customer service team was…read moreamazing and helpful.The wait time was not as bad as I expected for an appointment!I would definitely go back for further evaluation and work on my car as needed. Thank you Auto Pros

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

I had a very positive experience here. Excellent knowledge on automative repair, and very…read morereasonable. I will be returning for routine maintenance.

From the owner: "Yorktown Automotive is a family owned & operated auto repair shop. We are here for all of your car…read morecare needs servicing all types of vehicles(American, European, Asian, Gasoline, Diesel and Hybrid). We offer appointment service, local vehicle pick-up & delivery and 24/7 drop off. Fix it now and pay later with our flexible financing options. Same day repairs on most vehicles! Give us a shout or come by today. Thanks

I dropped my car in on a Monday and it was fixed by Wednesday! The services in my price range, not…read moretoo expensive! Randy at the front desk is so helpful!

I found this Auto Repair shop in Poquoson VA and i called them, then drove down to them to discuss…read moremy car problem. Randy took a lot of time with me in answering my questions. I had my car towed to their repair facility in Poquoson. I got quick service and Randy helped me every step of the way and kept me informed as to the progress on my 1991 Vehicle. They fixed my car and i picked it up and drove it home. This is the best auto repair shop i have been to in decades. I will never go to another dealership/stealership to get ripped off again. These people are very honest and only charge for work done. Their prices are extremely fair. I can't believe i didn't find this place sooner. GRRRRRR I highly recommend Poquoson Auto Repair... Thanks guys...

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

Zack was outstanding, had a tire issue driving from TX to VA and he went above and beyond to help…read moreme. Customer service and care was amazing. You have a customer for life!

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

I called on a Friday to make an appointment for an oil and filter change, and was able to drop it…read moreoff at 8 am the following Tuesday. The shop opens promptly at 8. Ed recognized my voice when I dropped my car off and I signed his log book and left my keys less than 5 minutes later. I received a phone call from Ed a little over an hour later that my car was finished. Total charge: $90. Quick, professional, efficient, and cordial!

The good: they fixed one part on my car that they determined - caused my car to fail inspection…read more The bad: after they fixed that part, they failed it again saying they wouldn't let my car pass inspection for two additional things that they hadn't previously identified. And when he asked who had inspected it before and told me what I needed to fix, I told him that HE was the previous inspector- and he became indignant- saying he will fail it again. No, I will not come back and patronize this place. I will also actively discourage my friends and family from patronizing this shop.